Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 10 – Customer Success Jobs
Role: VP of Customer Success
Location: San Francisco, CA, United States
As a VP of Customer Success, you will manage both Customer Success & Implementation Teams. This includes assigning accounts, developing staff, and holding them accountable to their responsibilities. Develop and execute success plans to ensure customer growth and product adoption. Work closely cross-functionally to assure customers are meeting pre-defined success goals for ROI. Understand and speak to the customers’ long-term and short-term business goals, contact-center related and otherwise. Proactively coordinate with the internal support team to solve any outstanding product, data, or configuration-related issues. Ensure a consistent cadence with customers to align and deliver on priorities.
Apply here: https://ujet.breezy.hr/p/cc347b46e08a-vp-of-customer-success
Role: Director, Customer Success (Remote)
Location: Remote, United States
As a Director of Customer Success, you will lead, coach and mentor a team of 5 – 7 Customer Success Strategists of varying levels. Collaborate with Sales to lead annual and quarterly business planning cycles. Analyze business and customer trends, identify opportunities and help create scalable strategies for growth. Uncover opportunities for operational improvements and efficiencies and then improve the systems and processes we rely upon. Develop relationships with key (C-Level) executives and decision-makers. Promote, recommend and sell solutions, products and services to current customers. Ensure the team is fully staffed, trained and deployed to fulfill the strategic plan.
Apply here: https://jobs.lever.co/tealium/4de75d9f-6e95-4f41-a477-fd496aaa495c
Role: Customer Success Director
Location: London, England, United Kingdom
As a Customer Success Director, you will be driving excellence throughout the entire customer lifecycle; from helping with services scoping in pre-sale, to product delivery and customer satisfaction post-sale. Leading diverse teams comprised of client employees and Anaplan employees through several projects simultaneously. Managing and guiding the Anaplan Customer Success team. Identifying additional opportunities for customer adoption and expansion. Assisting sales with potential customer expansions. Handling and resolving all escalations.
Apply here: https://www.linkedin.com/jobs/view/2436481963/
Role: Senior Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Senior Customer Success Manager, you will be responsible for customer discovery calls with fast-growing tech businesses like Afterpay, Twitter, and Canva. Working with the rest of the CS team to ensure employers and job seekers have access to the right information at the right time. Working with Product and Marketing to build sales collateral that helps onboard customers. Identifying opportunities for growth and expansion in existing accounts. Sharing insights in cross-functional meetings, using real customer feedback to influence product decisions.
Apply here: https://www.hatch.team/discover/role/senior-csm
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
As a Customer Success Manager, you will provide a high level of professional service to assigned customers. Develop sustainable, positive business relationships and drive customer interaction in order to define and address customer goals and objectives. Maintain a high level of understanding of each customer’s business environment and the related impact of any software releases or issues. Prioritize customer needs internally, utilizing leadership and influence to ensure premium level of service and responsiveness. Coordinate all internal resources to deploy a comprehensive solution to customer issues. Prepare, facilitate, and send regular communications to the customer and invested Infor teams. Provide relevant and valuable quarterly executive-level communications to assigned customers.
Apply here: https://www.linkedin.com/jobs/view/2436465387/
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