Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 15 – Customer Success Jobs
Role: Director of Customer Success
Location: Lancaster, PA, US
As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Assist sales in contract terms and expectations. Influence future lifetime value through higher SaaS adoption, customer satisfaction and increase renewal rates to reduce churn. Manage customer expectations and relationships. Facilitate new customer account creation and signups (hundreds >> thousands of individuals). Manage the training process and communication for customers regarding new software features, enhancements, and general updates. Expand the revenue in accounts through cross-sell and up-sell activities in collaboration with Internal Sales Team and Partners. Define and optimize the customer lifecycle. Identify opportunities for continuous improvement and recognize trends across similarly situated customers with product management.
Apply here: https://www.linkedin.com/jobs/view/2421576307/
Role: Senior Customer Success Manager
Location: Remote, United States
As a Senior Customer Success Manager, you will be responsible for overall accountability for your customers’ success, which includes implementation, adoption, retention, and overall satisfaction. Identifying upselling opportunities and being responsible for account growth. Establishing a trusted strategic advisor relationship with each customer, especially at VP and C-levels. Use UserGems to measure customer adoption and ROI for customers. Partner with marketing to develop content and materials to increase customer adoption of UserGems (for example: playbooks, templates, customer stories). Establish CSM best practices and processes for future CSMs. Serve as the voice of customers internally by providing customer feedback to engineering, marketing, and sales.
Apply here: https://www.linkedin.com/jobs/view/220993484/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Talent Flare Pty Ltd
As a Customer Success Manager, you will become a trusted advisor at all levels within the client organization. Address product-related questions and technical challenges within your client base. Educate clients on how existing and new product features and functionality work, and how they can contribute to their business growth. Provide business, leadership, technical, and product knowledge in support of the sales cycle. Frequently conduct and coordinate reviews with client teams. Perform monthly business reviews. Become the subject matter expert in the use of all products and services.
Apply here: https://www.linkedin.com/jobs/view/2447928517/
Role: Customer Success Specialist
Location: Victoria, Australia
As a Customer Success Specialist, you will provide Customer support to your dedicated clients via an online support portal, phone and in-person or virtual meetings & workshops. Support Business Development team with the qualification of sales opportunities, and attend prospective client meetings to assist with a seamless onboarding experience and ongoing project management. Identify areas for current clients to enhance their workforce management processes through industry-leading practices and continuous improvement of the software platform. This may include up-selling additional features of the platform. Collaborate with operational and client success teams to identify areas of continuous improvement within the client success and customer lifecycle model. Travel to assist with software implementation for large-scale clients during onboarding or event period.
Apply here: https://www.linkedin.com/jobs/view/2462096737/
Role: Customer Success Manager
Location: Godalming, England, United Kingdom
Organization: Dome Recruitment Group
As a Customer Success Manager, you will be the primary point of contact for a designated portfolio of customers across varied sectors and industries. Drive the overall customer relationship, acting as the customer advocate in the business. Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success. Establishing a trusted advisor relationship with the customer to drive continued value of the products and services.
Apply here: https://www.linkedin.com/jobs/view/2461393613/
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