Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 17 – Customer Success Jobs
Role: Director of Customer Success
Location: Chicago, IL, US
As a Director of Customer Success, you will manage and help build all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Help build out customer engagement program, establish criteria and has past experience purchasing customer success technology and working with that software. Increase user retention and adoption by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes. Partner closely with marketing to develop, launch, and track successful campaigns at scale. Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen 1WorldSync adoption.
Apply here: https://www.linkedin.com/jobs/view/2464116240/
Role: Director of Customer Success
Location: Cincinnati, OH, US
As a Director of Customer Success, you will develop and lead high-performing teams to ensure the effectiveness of the Operations & Services Departments. Ensure the quality of support provided by the technical team in the areas of remote support, training, and implementation, as well as the quality of ongoing machine post-development. Provide top-tier technical customer support for the most complex technical problems. Ensure the quality of internal software systems related to Technical Support, Training, Services and recommend changes as needed. Monitor performance metrics and program deliverables to ensure achievement of department tasks, schedules, performance, and contractual obligations. Design and implement a comprehensive onboarding and training program that ensures the Operations Team is effectively and efficiently trained.
Apply here: https://www.linkedin.com/jobs/view/2464340230/
Role: Customer Success Director
Location: Clerkenwell, England, United Kingdom
As a Customer Success Director, you will empower customers to connect their goals and challenges with solutions in the platform while increasing usage and adoption rates. Lead the Customer Success function by training, engaging and developing your team. Build and implement processes to maintain low response times, high customer satisfaction, and minimize churn. Monitor customers’ KPIs to drive the usage of the products. Communicate customers’ needs to the Product team and help shape the product roadmap. Serve as an advocate for the platform and technology while collaborating with internal and external stakeholders to deliver a fantastic solution offering. Own overall success of customers, including onboarding, configuration, product adoption, retention and growth.
Apply here: https://www.linkedin.com/jobs/view/2464763985/
Role: Customer Success Manager – SAAS
Location: London, England, United Kingdom
Organization: Morris Owen
As a Customer Success Manager, you will be responsible for supporting clients with initial onboarding, social strategy, expansion, and retention. Building relationships with customers as a trusted advisor to support and consult on their social strategies. Identify opportunities for account growth within your managed accounts. Ensure customers derive maximum value and utilize all of their licenses. Identify new opportunities and collaborate with internal teams to ensure successful renewals. Develop an understanding of typical challenges faced by your customers and map out features to address their pain points. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success.
Apply here: https://www.linkedin.com/jobs/view/2464707451/
Role: Manager – Customer Success
Location: Mumbai, Maharashtra, India
As a Manager – Customer Success, you will manage the day-to-day operations of a Customer Success team of 2-3 members. Take ownership and accountability for ensuring customer retention and growth, customer satisfaction and contract renewals within the assigned customer portfolio. Uncover and know any risk that threatens your customer’s growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks. Follow and adhere to best practices for all internal processes including, but not limited to, Account Management, Enablement, Onboarding, Adoption. Drive financial and strategic targets for minimizing churn, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons.
Apply here: https://www.linkedin.com/jobs/view/2359691341/
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