Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Mar 17 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Chicago, IL, US
Organization: 1WorldSync
As a Director of Customer Success, you will manage and help build all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Help build out customer engagement program, establish criteria and has past experience purchasing customer success technology and working with that software. Increase user retention and adoption by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes. Partner closely with marketing to develop, launch, and track successful campaigns at scale. Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen 1WorldSync adoption.
Apply here: https://www.linkedin.com/jobs/view/2464116240/
Role: Director of Customer Success
Location: Cincinnati, OH, US
Organization: CAMBRIO
As a Director of Customer Success, you will develop and lead high-performing teams to ensure the effectiveness of the Operations & Services Departments. Ensure the quality of support provided by the technical team in the areas of remote support, training, and implementation, as well as the quality of ongoing machine post-development. Provide top-tier technical customer support for the most complex technical problems. Ensure the quality of internal software systems related to Technical Support, Training, Services and recommend changes as needed. Monitor performance metrics and program deliverables to ensure achievement of department tasks, schedules, performance, and contractual obligations. Design and implement a comprehensive onboarding and training program that ensures the Operations Team is effectively and efficiently trained.
Apply here: https://www.linkedin.com/jobs/view/2464340230/
Role: Customer Success Director
Location: Clerkenwell, England, United Kingdom
Organization: Echobox
As a Customer Success Director, you will empower customers to connect their goals and challenges with solutions in the platform while increasing usage and adoption rates. Lead the Customer Success function by training, engaging and developing your team. Build and implement processes to maintain low response times, high customer satisfaction, and minimize churn. Monitor customers’ KPIs to drive the usage of the products. Communicate customers’ needs to the Product team and help shape the product roadmap. Serve as an advocate for the platform and technology while collaborating with internal and external stakeholders to deliver a fantastic solution offering. Own overall success of customers, including onboarding, configuration, product adoption, retention and growth.
Apply here: https://www.linkedin.com/jobs/view/2464763985/
Role: Customer Success Manager – SAAS
Location: London, England, United Kingdom
Organization: Morris Owen
As a Customer Success Manager, you will be responsible for supporting clients with initial onboarding, social strategy, expansion, and retention. Building relationships with customers as a trusted advisor to support and consult on their social strategies. Identify opportunities for account growth within your managed accounts. Ensure customers derive maximum value and utilize all of their licenses. Identify new opportunities and collaborate with internal teams to ensure successful renewals. Develop an understanding of typical challenges faced by your customers and map out features to address their pain points. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success.
Apply here: https://www.linkedin.com/jobs/view/2464707451/
Role: Manager – Customer Success
Location: Mumbai, Maharashtra, India
Organization: BrowserStack
As a Manager – Customer Success, you will manage the day-to-day operations of a Customer Success team of 2-3 members. Take ownership and accountability for ensuring customer retention and growth, customer satisfaction and contract renewals within the assigned customer portfolio. Uncover and know any risk that threatens your customer’s growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks. Follow and adhere to best practices for all internal processes including, but not limited to, Account Management, Enablement, Onboarding, Adoption. Drive financial and strategic targets for minimizing churn, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons.
Apply here: https://www.linkedin.com/jobs/view/2359691341/0 Posted By SmartKarrot’s
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Oct 13 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success
Location: Remote, New York, United States
Organization: Deep Labs
As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn. Define and own the customer lifecycle map for the customers, engaging with both the sales and product teams to develop key client touchpoints and track outcomes for optimal engagement. Manage customer success activities, including the recruiting, onboarding, and ongoing training of CSMs, individual client engagement strategy, and relationship. Define operating metrics for the team, including goals, KPIs, and tracking systems. Define Customer Satisfaction metrics and ensure clients are being tracked and evaluated through regular touchpoints, surveys, and client business metrics. Set learning agendas for individual clients and multi-client use cases to better inform company strategy.
Apply here: https://www.linkedin.com/jobs/view/2753992471/
Role: Director of Customer Success
Location: Cambridge, MA, US
Organization: Wistia
As a Director of Customer Success, you will build, lead and scale a growing customer success management team, ensuring an excellent customer experience and that outcomes meet customer goals. Build an engagement model that aligns with the customers’ needs at different segments while balancing the cost to serve. Hire, enable, coach, and develop your team of high-performing Wistia experts to align with individual, team, and company goals. Partner with Account Executive teams to ensure your team is meeting customer expectations. Analyze customer performance data to optimize team performance and enhance customer experience and retention rates. Manage a handful of the top strategic customers, ensuring their success with Wistia.
Apply here: https://www.linkedin.com/jobs/view/2722890809/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Nosto
As a Customer Success Manager, you will empower the customers to reach their goals using Nosto’s Personalization Platform, data-based strategy suggestions, and the partner network. Own the entire customer lifecycle after onboarding, including renewals. Engage a portfolio of clients and build personal relationships with key people in the organizations. Identify and act on win-win opportunities for additional client investments. Relay valuable feedback and insights from the market to the product team. Deliver keynotes and webinars on different aspects of personalization. Improve both customer-facing and internal processes.
Apply here: https://www.linkedin.com/jobs/view/2718128751/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (On-site)
Organization: Snooper
As a Customer Success Manager, you will understand client requirements and objectives and make recommendations on how Snooper can support them. Defining the storyline behind the data so your team of Customer Success Managers can build a clear dashboard to translate the data collected by shoppers into actionable insights available in real-time to the clients on the Snooper platform. Ensuring the quality, accuracy, and consistency of the data by conducting data integrity analysis on the customer campaigns. Overseeing client interactions to collect input and provide updates along with the life of their campaign and ensuring excellent customer satisfaction that leads to re-contracting and increased customer engagement. Monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines.
Apply here: https://www.linkedin.com/jobs/view/2754274486/
Role: Customer Success Manager
Location: Caringbah South, New South Wales, Australia (Hybrid)
Organization: LANA – Lead Automation Nurture App
As a Customer Success Manager, you will plan and execute the post-sale onboarding process. Develop and nurture relationships with key customer decision-makers. Direct crisis and incident response, work with stakeholders to ensure timely resolution while communicating effectively with customers. Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal).
Apply here: https://www.linkedin.com/jobs/view/2748418667/0 Posted By SmartKarrot’s
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Oct 12 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success
Location: Remote, United States
Organization: Seamless.AI
As a Vice President of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth. Define and optimize the customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation while leading a culture of continuous improvement. Build and lead a world-class team, developing a company-wide customer success program that integrates processes, content, and data to/from stakeholder organizations (e,g., Marketing, Sales, and Product/Engineering). Provide strategic direction on revenue expansion in accounts through cross-sell and up-sell opportunities. Standardize data collection and interventions for each point in the customer journey.
Apply here: https://www.linkedin.com/jobs/view/2752483817/
Role: Customer Success Manager
Location: San Francisco, CA, US
Organization: Lattice
As a Customer Success Manager, you will be responsible for managing, upselling, and retaining strategic customers. Guide customers through each stage of the Lattice experience, with the key focus on a successful implementation. Develop a strong working knowledge of the product and speak fluently about performance management and Lattice best practices, acting as a trusted advisor for your customers. Provide Lattice training and education to customers to help them achieve their performance management goals. As a part of this, you will keep the customers informed on product updates. Act as a customer advocate to the product team by collecting and sharing customer feedback and ideas. Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty.
Apply here: https://www.linkedin.com/jobs/view/2746622099/
Role: Customer Success Manager: Strategy
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: integrity
As a Customer Success Manager, you will work with the Strategy team to develop digital marketing strategies for some of Australia’s most well-known not-for-profits and for-purpose businesses, Meet with clients to deliver project updates and advise them on opportunities and risks in the implementation of their digital strategy. Deliver projects that have a real impact on organizations: fundraising strategies, email journeys, website content, audience insight reports. Work in an organization that values teamwork, that lives its values, and that will champion your growth in the long term.
Apply here: https://www.linkedin.com/jobs/view/2746607634/
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia (Hybrid)
Organization: etrainu
As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with etrainu. Serve as the main point of contact and liaison between clients and the rest of the etrainu team. Take ownership of new accounts and manage their onboarding. Stay in touch with clients to ensure that they’re realising the full potential of etrainu.
Apply here: https://www.linkedin.com/jobs/view/2744658955/
Role: Customer Success Manager
Location: Fleet Street, England, United Kingdom
Organization: EY
As a Customer Success Manager, you will develop a baseline of a client’s past, present, and planned tech-enabled solution deployments. Partner with the Account Executive / Account Technology Leader to build and execute the strategic account plan to execute the support coverage model, consumption roadmap & delivery execution oversight. Ensure value realization of a customer’s EY investment through consumption, operational health and customer experience. Collaborate across EY groups bringing the best-of-EY to the account. Build knowledge and expertly represent EY’s Field of Play and Business Product go-to-market strategy. Using knowledge of EY tech-enabled solutions as well as market awareness and research drive a tech-enabled account acceleration plan.
Apply here: https://www.linkedin.com/jobs/view/2745645238/0 Posted By SmartKarrot’s
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Oct 11 – Customer Success JobsShare this job list:
Role: Head Of Client Success
Location: Sydney, New South Wales, Australia
Organization: Liven
As a Head Of Client Success, you will guide, develop and lead the Client Success team to achieve quarterly objectives and key results. Manage and grow existing relationships of Liven’s key enterprise accounts. Proactively work with brands and grow out account size and transacting volume and value. Be an industry-trusted expert and consultant, and guide key partners to early product adoption. Manage the Go-to-market plan of upcoming projects and products. Advise brands on upcoming marketing campaigns and work with them to amplify their brand. Utilize opportunities across national aspects, physical marketing assets and collateral to achieve new Liven users. Constantly seek to improve and streamline operational processes. Forecast and budget for the Client Success department.
Apply here: https://www.linkedin.com/jobs/view/2751866035/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: Ordermentum Pty Ltd
As a Customer Success Manager, you will identify common customer challenges and actively suggest better solutions. Promote growth within your accounts by uncovering, scoping, and qualifying opportunities where customers can utilize the full range of Ordermentum’s features. Create customer value by accelerating usage, supportability, and influence upsell. Coach customers to be product experts. Provide helpful insights to your customers to ensure that the Ordermentum platform is helping them to trade smarter. Help drive customer references and case studies. Engage 1:1 with customers during Launch and with targeted customers at critical points in the customer journey to ensure adoption and mature use of Ordermentum.
Apply here: https://www.linkedin.com/jobs/view/2744617178/
Role: Customer Success Manager, North America
Location: New York, United States
Organization: Leica Microsystems
As a Customer Success Manager, you will meet all quarterly and annual customer support targets. Directly contribute to meeting all quarterly and annual sales targets. Research customers’ image analysis requirements and provide solutions. Nurture and mature relationships with key science centers, scientists, and key opinion leaders in academia and industry.
Apply here: https://www.linkedin.com/jobs/view/2748385411/
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: iVvy
As a Customer Success Manager, you will proactively call existing clients to maintain & build relationships within the company. Build accounts and driving client engagement by ensuring they are receiving value from the products/services. Proactively promoting product awareness and training needs of clients to ensure value is received. Deal with incoming queries, issues, and the day-to-day needs of your clients as they arise. Develop new contacts within existing clients to build awareness of the products/services. Conduct regular follow-up with clients to ensure that they are properly engaging with the products/services and identify further engagement opportunities through training or others. Conduct regular user training and product awareness sessions. Researching and understanding each client’s business to identify new opportunities.
Apply here: https://www.linkedin.com/jobs/view/2717954851/
Role: Customer Success Manager
Location: Bristol, England, United Kingdom
Organization: Kinaxis
As a Customer Success Manager, you will serve as the primary point of contact for any non-commercial relationships with the customers in regards to the ongoing value realization of RapidResponse, driving retention and loyalty. Responsible for monitoring ongoing customer health and value realization, acting as the interface into Kinaxis to help remove roadblocks throughout the customer journey. Create and maintain success plans, monitoring ongoing value with customers by developing a deep understanding of the customers’ business drivers. Facilitate customer onboarding and ensuring an overall smooth transition between teams throughout the customer journey. Conduct business reviews and provide value-added recommendations to customers on industry trends and best practices.
Apply here: https://www.linkedin.com/jobs/view/2676602044/
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