Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Mar 17 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Chicago, IL, US
Organization: 1WorldSync
As a Director of Customer Success, you will manage and help build all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Help build out customer engagement program, establish criteria and has past experience purchasing customer success technology and working with that software. Increase user retention and adoption by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes. Partner closely with marketing to develop, launch, and track successful campaigns at scale. Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen 1WorldSync adoption.
Apply here: https://www.linkedin.com/jobs/view/2464116240/
Role: Director of Customer Success
Location: Cincinnati, OH, US
Organization: CAMBRIO
As a Director of Customer Success, you will develop and lead high-performing teams to ensure the effectiveness of the Operations & Services Departments. Ensure the quality of support provided by the technical team in the areas of remote support, training, and implementation, as well as the quality of ongoing machine post-development. Provide top-tier technical customer support for the most complex technical problems. Ensure the quality of internal software systems related to Technical Support, Training, Services and recommend changes as needed. Monitor performance metrics and program deliverables to ensure achievement of department tasks, schedules, performance, and contractual obligations. Design and implement a comprehensive onboarding and training program that ensures the Operations Team is effectively and efficiently trained.
Apply here: https://www.linkedin.com/jobs/view/2464340230/
Role: Customer Success Director
Location: Clerkenwell, England, United Kingdom
Organization: Echobox
As a Customer Success Director, you will empower customers to connect their goals and challenges with solutions in the platform while increasing usage and adoption rates. Lead the Customer Success function by training, engaging and developing your team. Build and implement processes to maintain low response times, high customer satisfaction, and minimize churn. Monitor customers’ KPIs to drive the usage of the products. Communicate customers’ needs to the Product team and help shape the product roadmap. Serve as an advocate for the platform and technology while collaborating with internal and external stakeholders to deliver a fantastic solution offering. Own overall success of customers, including onboarding, configuration, product adoption, retention and growth.
Apply here: https://www.linkedin.com/jobs/view/2464763985/
Role: Customer Success Manager – SAAS
Location: London, England, United Kingdom
Organization: Morris Owen
As a Customer Success Manager, you will be responsible for supporting clients with initial onboarding, social strategy, expansion, and retention. Building relationships with customers as a trusted advisor to support and consult on their social strategies. Identify opportunities for account growth within your managed accounts. Ensure customers derive maximum value and utilize all of their licenses. Identify new opportunities and collaborate with internal teams to ensure successful renewals. Develop an understanding of typical challenges faced by your customers and map out features to address their pain points. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success.
Apply here: https://www.linkedin.com/jobs/view/2464707451/
Role: Manager – Customer Success
Location: Mumbai, Maharashtra, India
Organization: BrowserStack
As a Manager – Customer Success, you will manage the day-to-day operations of a Customer Success team of 2-3 members. Take ownership and accountability for ensuring customer retention and growth, customer satisfaction and contract renewals within the assigned customer portfolio. Uncover and know any risk that threatens your customer’s growth, satisfaction, or renewal; conceive and execute mitigation plans for all risks. Follow and adhere to best practices for all internal processes including, but not limited to, Account Management, Enablement, Onboarding, Adoption. Drive financial and strategic targets for minimizing churn, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons.
Apply here: https://www.linkedin.com/jobs/view/2359691341/0 Posted By SmartKarrot’s
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April 16 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success
Location: New York, NY, US
Organization: The Suite
As a Vice President of Customer Success, your mission will be to ensure the success and retention of the Company’s customers across all segments with a focus on their Enterprise segment. Work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals. Own and lead strategy and execution for customer renewals and expansion including creating playbooks, templates, and measurement standards to drive meaningful success practices.
Apply here: https://www.linkedin.com/jobs/view/2483657705/
Role: Director, Customer Success
Location: San Francisco, CA, US
Organization: Castlight Health
As a Director of Customer Success, you will grow and manage a team of account-facing professionals across the health plan and direct employer portfolios. Manage and resolve escalations with Fortune 500 companies, including working directly with VP level and above customer contacts to build relationships and resolve issues as they arise. Identify and articulate customer business objectives in order to meet and exceed them. Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive upsells and partner with sales to deliver on revenue goals. Serve as an internal voice of the customer to product, implementation, and analytic teams.
Apply here: https://www.linkedin.com/jobs/view/2483666397/
Role: Director Customer Experience
Location: London, England, United Kingdom
Organization: Discovery Inc
As a Director of Customer Experience, you will create and communicate the department’s new vision jointly with the Customer Care function lead. Design the long-term strategy of the department to support the globalisation and rapid growth of the business and hold themselves accountable for its successful delivery. Owns Customer Journeys to support teams and privileges self-help options above direct contacts. Works with the Director of Tools and Resources and uses technology to deflect some contact types and encourage other. Decides on the global performance KPIs and sets challenging yet achievable objectives. Aligns with the Director of P&Ps and the Director of Training and Quality Control to ensures customers receive the best service at all times. Responsible for forecasting and managing high-value budgets.
Apply here: https://www.linkedin.com/jobs/view/2483699046/
Role: Customer Success Manager – EMEA
Location: London, England, United Kingdom
Organization: Algolia
As a Customer Success Manager, you will drive the onboarding, adoption, retention and overall success of the customers. Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally. Monitor customer engagement with the e-learning platform in order to ensure they leverage the right resources to be successful. Contribute to the expansion opportunities by identifying them and collaborating with the Account Executive team to win them. Identify accounts that are likely to churn and work proactively to eliminate that risk. Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them.
Apply here: https://www.linkedin.com/jobs/view/2487420086/
Role: Customer Success Manager – Mid Market
Location: Melbourne, Victoria, Australia
Organization: GoCardless
As a Customer Success Manager, you will manage a broad portfolio of the Mid Market customer base in a personalised fashion, ensuring your owning the outcome. Accountable for managing risk, forecasting accurately and spotting and driving growth opportunities. Work closely with Sales and Onboarding to run efficient and effective merchant handover and Kick-off meetings. Create and deliver success plans and success reviews with your merchants to optimise their usage of GoCardless and constantly drive value. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Coordinate with Customer Experience to ensure were delighting customers, so we can capture customer stories leading to referrals, testimonials and case studies.
Apply here: https://www.linkedin.com/jobs/view/2483642714/
Role: Manager –Customer Success
Location: Gurugram, Haryana, India
Organization: Birdeye
As a Manager of Customer Success, you will be responsible for a Team of account managers responsible for, product adoption, account growth and account success. In reseller / Partner network. Monitor health and proactively reach out to accounts based on key metrics/events/triggers specifically those customers that have low adoption. Build strategies to enable the partner network and deliver results on Gross retention and Net retention. Coach team members on skills to drive success across the team. Own and forecast numbers/run QBR’s / MBR’s with clients and stakeholders. Monitor team performance and report on metrics regularly.
Apply here: https://www.linkedin.com/jobs/view/2469480479/0 Posted By SmartKarrot’s
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April 15 – Customer Success JobsShare this job list:
Role: Customer Success Director
Location: Remote, Minneapolis, MN, US
Organization: Provation Medical
As a Customer Success Director, you will serve as the customer-owner in all aspects related to customer health. Conduct detailed customer workflow analysis and identify customer success metrics. Guide the customer on completion of necessary tasks for a successful launch and ongoing use of products and services. Work closely with cross-functional teams (Implementation, Support, Product Management, Development) for issue resolution as needed. Maintain status as a product Subject Matter Expert and to facilitate a pathway to any needed resource. Provide meaningful feedback regarding new reports, updates or tools needed for client success. Project a favorable image of Provation to promote its objectives and goals while enhancing customer relationships.
Apply here: https://www.linkedin.com/jobs/view/2476948003/
Role: Customer Success Specialist
Location: Niles, IL, US
Organization: GlobalTranz
As a Customer Success Specialist, you will support the Enterprise Account Director(s) in the execution of daily account operations in support of the overall strategy and customer expectations. Utilize GlobalTranz’s resources to maintain and enhance key customer relationships, recommending new solutions and services through the evaluation of changing market conditions and customer needs. Maintain a high level of urgency on the execution of customer accounts within GlobalTranz’s standard operating procedures (SOP’s). Analyze customer orders and equipment availability to identify synergies that will maximize value for GlobalTranz and business partners. Understand team portfolio with regards to customer priorities, carrier needs, synergies, and solutions.
Apply here: https://www.linkedin.com/jobs/view/2504330513/
Role: Senior Customer Success Manager – EMEA
Location: London, England, United Kingdom
Organization: Qumulo
As a Senior Customer Success Manager, you will own the ultimate success of Qumulo customers including customer onboarding, implementation, retention and renewal. This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product. Handle overall responsibility for managing the customer relationship to ensure retention and renewal. Drive seamless onboarding processes and work cross-functionally with our sales, product and engineering teams to proactively manage each customer’s successful deployment. Prioritize and drive resolution for customer issues and escalate as needed. Provide feedback to engineering and product teams on product gaps and areas of improvements.
Apply here: https://www.linkedin.com/jobs/view/2482289040/
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia
Organization: UiPath
As a Customer Success Manager, you will maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty. Conduct workshops, product demos, trainings, business reviews and proactively suggest solutions to common customer challenges. Continuously identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals. Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions. Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding.
Apply here: https://www.linkedin.com/jobs/view/2504444390/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Validity Inc.
As a Customer Success Manager, you will collaborate closely with an internal Support and Sales team to provide a world-class client experience. Work with clients to understand their organizational structure, business model, and email goals to effectively use the Validity tools and solutions to reach their overall goals. Be responsible for technical account planning and ongoing technical management of specific account issues. Employ all available tools, training, events, and processes to demonstrate to customers the value of a continuing relationship. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified. Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for the customer.
Apply here: https://www.linkedin.com/jobs/view/2504421237/0 Posted By SmartKarrot’s
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April 14 – Customer Success JobsShare this job list:
Role: VP, Customer Success – NW Market
Location: Seattle, WA, US
Organization: Certus
As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market. Create a culture of success and ongoing business and goal achievement. Provide recommendations to define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve their sales targets. Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives. Monitor customer, market and competitor activity and provide feedback to the company leadership team and other company functions. Manage key customer relationships to drive retention and organic growth opportunities. Implement programs and leverage marketing resources to increase leads.
Apply here: https://www.linkedin.com/jobs/view/2477966640/
Role: Director, Customer Success
Location: Atlanta, GA, US
Organization: Grid Dynamics
As a Director of Customer Success, you will manage large multi-million dollar relationships as a portfolio of accounts for a defined territory. Meet revenue and profitability targets assigned for the territory. Manage the territory-dedicated sales teams to grow the portfolio of the accounts, as well as develop new revenue streams within assigned accounts. Manage delivery team, ensuring that a reliable delivery process is in place in accordance with industry best practices and corporate standards. Establishing efficient communication channels between Grid Dynamics teams and client organizations. Draw on internal technical expertise in support of pre-sales efforts. Assist in hiring & developing onshore delivery management, analysis, administrative and senior technical staff.
Apply here: https://www.linkedin.com/jobs/view/2479721240/
Role: Director Customer Experience
Location: Remote, London, England, United Kingdom
Organization: rmg digital
As a Director of Customer Experience, you will conduct research to inform the next phase of self-serve personalisation. Design and create an in-depth personalization strategy. Shape strategies to drive journeys that transform self-serve customer experiences. Work closely with Sales and Marketing teams to understand industry feedback/competitors/market requirements. Work with account leadership to identify transformational/CX opportunities for the clients.
Apply here: https://www.linkedin.com/jobs/view/2477989462/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Realife Tech
As a Customer Success Manager, you will be managing a broad portfolio of the customer base in a confident manner, delivering maximum levels of client satisfaction and securing renewal. Create and deliver success plans and success reviews with your customers to optimise their usage of the platform. Managing the on-boarding process for your new clients and feature training for existing ones. Identifying opportunities to upsell new products or services to clients based on their evolving requirements. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Overseeing client KPIs and case study reporting, delivering actionable insights and key case studies that drive the satisfaction of each of your clients.
Apply here: https://www.linkedin.com/jobs/view/2485574119/
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia
Organization: Deep Blue Company
As a Customer Success Manager, you will be responsible for the development and management of relationships and business growth across a portfolio of agents and administrative team members. Deliver customer & commercial growth opportunities and solutions to achieve the targets; e.g. attending agent sales meetings to educate and assist. Lead the onboarding and training of real estate agents/agency team members to engage and use the DBC product. Collaborate closely with the Head of Property Partnerships and the property partnerships support team members, to manage service delivery and reporting requirements. Work closely with all Success Managers in your state and nationally.
Apply here: https://www.linkedin.com/jobs/view/2486261527/
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