Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 18 – Customer Success Jobs
Role: Director of Customer Success
Location: Greater Minneapolis-St. Paul Area, US
As a Director of Customer Success, you will elevate the customer experience by being the subject matter expert and sharing best practices and key success factors as well as understanding the client’s business objectives, strategy and pain points. Ensure customer adoption, satisfaction and expansion of Digideck platform use. Develop and execute strategies with leader on creating pipeline, qualifying opportunities and closing upsell opportunities. Ability to handle challenging client requests, manage expectations and requirements. Ensures outstanding client service by anticipating opportunities, issues/problems and by proactively responding. Maintain a high level of customer satisfaction on a day-to-day basis.
Apply here: https://www.linkedin.com/jobs/view/2427527149/
Role: Director of Customer Success – Life Sciences
Location: Remote, Mountain View, CA
As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers. Develop relationships with executives at the highest priority accounts. Ensure customer satisfaction and successful use of the software. Develop new tactics and strategies to solicit mindshare from the customers’ executives. Manage select strategic accounts of high priority in life sciences. Collaborate cross-functionally within Egnyte to ensure customer success. Recruit and train a team of Life Science focused Customer Success Managers.
Apply here: https://www.linkedin.com/jobs/view/2454594362/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: Aptos Retail
As a Customer Success Manager, you will be responsible for the assigned client’s overall satisfaction with Aptos. Ensure client remains current on versions/releases. Monitor account health and stability for continuous improvement. Provide Account updates for MBRs and QBRs. Address client concerns, develop remediation plans and review support initiatives. Leading and caring for technical customer escalations and partnering with Development, Operations, other Customer Operations teams to resolve difficult issues. Work closely with Sales, Professional Services, Development and IT/Operations teams to support existing customers and support revenue growth in the future. Act as a change agent to identify areas for operational efficiency and continuous improvement. Build strong customer relationships with key clients.
Apply here: https://www.linkedin.com/jobs/view/2465965841/
Role: Customer Success Manager
Location: Victoria, Australia
As a Customer Success Manager, you will provide Customer support to your dedicated clients via an online support portal, phone and in-person or virtual meetings & workshops. Support Business Development team with the qualification of sales opportunities, and attend prospective client meetings to assist with a seamless onboarding experience and ongoing project management. Identify areas for current clients to enhance their workforce management processes through industry-leading practices and continuous improvement of the software platform. This may include up-selling additional features of the platform. Collaborate with operational and client success teams to identify areas of continuous improvement within the client success and customer lifecycle model.
Apply here: https://www.linkedin.com/jobs/view/2462096737/
Role: Customer Success Manager ANZ
Location: Remote, Melbourne, Victoria, Australia
As a Customer Success Manager, you will be responsible for the direction, leadership, and development of a constantly evolving team for all regions in Australia & New Zealand. Oversee, maintain and improve the customer journey from initial training to the increased customer engagement, loyalty, and retention activities. Creation & management of customer success SOP’s, KPIs & SLAs for all regions. Monthly reporting and data analysis. Communicate internally customer product requests and suggestions in an effective manner to the development/product teams. Recruitment, development & management activities for all regions. Maintaining the knowledge-base and all customer-facing articles. Support of existing ResDiary customers and resellers.
Apply here: https://www.linkedin.com/jobs/view/2426741849/
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