Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 24 – Customer Success Jobs
Role: VP of Customer Success | Remote – San Francisco
Location: Remote, San Francisco, CA
As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments. Own Quarterly OKRs related to each department. Ensure cross-functionality between departments. Identify, retain and support the best talent in each department. Consult on and elevate the current go-to-market strategy. Establish and measure Key Performance Indicators. Standardize processes and create more efficient workflows across teams. Marketing: Oversee all external marketing communications, partner relations, creative content ideation, and content marketing execution. Sales & Success: Oversee all sales, onboarding, retention, and expansion of customer accounts by developing key relationships and offering proactive and personalized support. Ensure a commitment to Product-Led Growth in every decision and initiative.
Apply here: https://www.linkedin.com/jobs/view/2474241230/
Role: Director of Customer Success
Location: Atlanta, GA, US
Organization: Agency Spotter
As a Director of Customer Success, you will work alongside the customers (executive suite to management) and their users to guide and enhance the relationships. Lead the non-technical platform configuration and set-up of customer accounts based on specific customer needs. Serve as the product consultant for clients, helping them extract as much value as possible from the software. Identify unmet needs and opportunities for customer experience enhancements. Partner with our product and development teams and influence the roadmap by translating client asks, needs, and wants. Create and deliver high-caliber presentation materials and training tools to help drive adoption and success rates with the customers and their partners (also users).
Apply here: https://www.linkedin.com/jobs/view/2450973136/
Role: Sr. Customer Success Manager
Location: London, England, United Kingdom
As a Sr. Customer Success Manager, you will be responsible for becoming experts in customer use cases, needs and business outcomes to proactively identify how the products, services and value proposition can best drive and support the customers’ journey. You will develop an understanding of Kofax products, solutions, and services to provide high value-add advice to customer stakeholders at all levels. Drive adoption of Kofax products, maximizing customer investment and accelerating time-to-value. Act as a trusted/strategic advisor to each customer helping to drive continued value of the products and services, while you provide thoughtful leadership, possibly challenging business and technical stakeholders.
Apply here: https://www.linkedin.com/jobs/view/2461579603/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: 4Twenty Consulting
As a Customer Success Manager, you will collaborate with key decision-makers to customize and execute strategies on key accounts. Become a trusted advisor and build meaningful relationships within each account. Deliver ROI on every account within your portfolio. Identify and forecast risk as well as growth opportunities within your portfolio. Also, highlight product improvements.
Apply here: https://www.linkedin.com/jobs/view/2463055940/
Role: Customer Success Lead
Location: Greater Sydney Area, Australia
As a Customer Success Manager, you will be the champion of the customers at GlamCorner. Provide excellent customer service and be the driver of maintaining customer service excellence. Oversee customer enquiries and ensure the customer service team answers promptly via phone, email and social media channels. Handle escalated customer enquiries and complaints when customer service team members are unable to resolve. Monitor customer service team performance using Objective Key Results approach (OKRs). Identify areas of improvement within the team, processes and systems and liaise with other teams to design solutions and assist with the implementation. Work closely with senior management on customer service excellence projects and lead generation initiatives.
Apply here: https://www.linkedin.com/jobs/view/2474115531/
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