Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Mar 24 – Customer Success Jobs
    Talent Team
    Talent Team
    Mar 24, 2021 | 2 min read

    Role: VP of Customer Success | Remote – San Francisco 
    Location: Remote, San Francisco, CA  
    Organization: 
    Givebutter
    As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments. Own Quarterly OKRs related to each department. Ensure cross-functionality between departments. Identify, retain and support the best talent in each department. Consult on and elevate the current go-to-market strategy. Establish and measure Key Performance Indicators. Standardize processes and create more efficient workflows across teams. Marketing: Oversee all external marketing communications, partner relations, creative content ideation, and content marketing execution. Sales & Success: Oversee all sales, onboarding, retention, and expansion of customer accounts by developing key relationships and offering proactive and personalized support. Ensure a commitment to Product-Led Growth in every decision and initiative. 
    Apply here: https://www.linkedin.com/jobs/view/2474241230/


    Role: Director of Customer Success
    Location: Atlanta, GA, US
    Organization: Agency Spotter
    As a Director of Customer Success, you will work alongside the customers (executive suite to management) and their users to guide and enhance the relationships. Lead the non-technical platform configuration and set-up of customer accounts based on specific customer needs. Serve as the product consultant for clients, helping them extract as much value as possible from the software. Identify unmet needs and opportunities for customer experience enhancements. Partner with our product and development teams and influence the roadmap by translating client asks, needs, and wants. Create and deliver high-caliber presentation materials and training tools to help drive adoption and success rates with the customers and their partners (also users).  
    Apply here: https://www.linkedin.com/jobs/view/2450973136/


    Role: Sr. Customer Success Manager

    Location: London, England, United Kingdom
    Organization: Kofax
    As a Sr. Customer Success Manager, you will be responsible for becoming experts in customer use cases, needs and business outcomes to proactively identify how the products, services and value proposition can best drive and support the customers’ journey. You will develop an understanding of Kofax products, solutions, and services to provide high value-add advice to customer stakeholders at all levels. Drive adoption of Kofax products, maximizing customer investment and accelerating time-to-value. Act as a trusted/strategic advisor to each customer helping to drive continued value of the products and services, while you provide thoughtful leadership, possibly challenging business and technical stakeholders.
    Apply here: 
    https://www.linkedin.com/jobs/view/2461579603/


    Role: Customer Success Manager  
    Location: Sydney, New South Wales, Australia  
    Organization: 
    4Twenty Consulting
    As a Customer Success Manager, you will collaborate with key decision-makers to customize and execute strategies on key accounts. Become a trusted advisor and build meaningful relationships within each account. Deliver ROI on every account within your portfolio. Identify and forecast risk as well as growth opportunities within your portfolio. Also, highlight product improvements.  
    Apply here: https://www.linkedin.com/jobs/view/2463055940/


    Role: Customer Success Lead 
    Location: Greater Sydney Area, Australia 
    Organization: 
    GlamCorner
    As a Customer Success Manager, you will be the champion of the customers at GlamCorner.  Provide excellent customer service and be the driver of maintaining customer service excellence. Oversee customer enquiries and ensure the customer service team answers promptly via phone, email and social media channels. Handle escalated customer enquiries and complaints when customer service team members are unable to resolve. Monitor customer service team performance using Objective Key Results approach (OKRs). Identify areas of improvement within the team, processes and systems and liaise with other teams to design solutions and assist with the implementation. Work closely with senior management on customer service excellence projects and lead generation initiatives. 
    Apply here: https://www.linkedin.com/jobs/view/2474115531/

    Customer Success Lead

    Customer Success Manager

    Director of Customer Success

    Sr. Customer Success Manager

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • April 16 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 16, 2021 | 3 min read

    Role: Vice President of Customer Success
    Location: New York, NY, US
    Organization: The Suite
    As a Vice President of Customer Success, your mission will be to ensure the success and retention of the Company’s customers across all segments with a focus on their Enterprise segment. Work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals. Own and lead strategy and execution for customer renewals and expansion including creating playbooks, templates, and measurement standards to drive meaningful success practices. 
    Apply here: https://www.linkedin.com/jobs/view/2483657705/


    Role: Director, Customer Success 
    Location: San Francisco, CA, US 
    Organization: Castlight Health
    As a Director of Customer Success, you will grow and manage a team of account-facing professionals across the health plan and direct employer portfolios. Manage and resolve escalations with Fortune 500 companies, including working directly with VP level and above customer contacts to build relationships and resolve issues as they arise. Identify and articulate customer business objectives in order to meet and exceed them. Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive upsells and partner with sales to deliver on revenue goals. Serve as an internal voice of the customer to product, implementation, and analytic teams. 
    Apply here: https://www.linkedin.com/jobs/view/2483666397/


    Role: Director Customer Experience 
    Location: London, England, United Kingdom 
    Organization: Discovery Inc
    As a Director of Customer Experience, you will create and communicate the department’s new vision jointly with the Customer Care function lead. Design the long-term strategy of the department to support the globalisation and rapid growth of the business and hold themselves accountable for its successful delivery. Owns Customer Journeys to support teams and privileges self-help options above direct contacts. Works with the Director of Tools and Resources and uses technology to deflect some contact types and encourage other. Decides on the global performance KPIs and sets challenging yet achievable objectives. Aligns with the Director of P&Ps and the Director of Training and Quality Control to ensures customers receive the best service at all times. Responsible for forecasting and managing high-value budgets. 
    Apply here: https://www.linkedin.com/jobs/view/2483699046/


    Role: Customer Success Manager – EMEA 
    Location: London, England, United Kingdom 
    Organization: Algolia
    As a Customer Success Manager, you will drive the onboarding, adoption, retention and overall success of the customers. Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally. Monitor customer engagement with the e-learning platform in order to ensure they leverage the right resources to be successful. Contribute to the expansion opportunities by identifying them and collaborating with the Account Executive team to win them. Identify accounts that are likely to churn and work proactively to eliminate that risk. Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. 
    Apply here: https://www.linkedin.com/jobs/view/2487420086/


    Role: Customer Success Manager – Mid Market 
    Location: Melbourne, Victoria, Australia 
    Organization: GoCardless
    As a Customer Success Manager, you will manage a broad portfolio of the Mid Market customer base in a personalised fashion, ensuring your owning the outcome. Accountable for managing risk, forecasting accurately and spotting and driving growth opportunities. Work closely with Sales and Onboarding to run efficient and effective merchant handover and Kick-off meetings. Create and deliver success plans and success reviews with your merchants to optimise their usage of GoCardless and constantly drive value. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Coordinate with Customer Experience to ensure were delighting customers, so we can capture customer stories leading to referrals, testimonials and case studies.
    Apply here: 
    https://www.linkedin.com/jobs/view/2483642714/


    Role: Manager –Customer Success 
    Location: Gurugram, Haryana, India 
    Organization: Birdeye
    As a Manager of Customer Success, you will be responsible for a Team of account managers responsible for, product adoption, account growth and account success. In reseller / Partner network. Monitor health and proactively reach out to accounts based on key metrics/events/triggers specifically those customers that have low adoption. Build strategies to enable the partner network and deliver results on Gross retention and Net retention. Coach team members on skills to drive success across the team. Own and forecast numbers/run QBR’s / MBR’s with clients and stakeholders. Monitor team performance and report on metrics regularly. 
    Apply here: https://www.linkedin.com/jobs/view/2469480479/

    Customer Success Manager

    Director of Customer Experience

    Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • April 15 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 15, 2021 | 2 min read

    Role: Customer Success Director
    Location: Remote, Minneapolis, MN, US
    Organization: Provation Medical
    As a Customer Success Director, you will serve as the customer-owner in all aspects related to customer health. Conduct detailed customer workflow analysis and identify customer success metrics. Guide the customer on completion of necessary tasks for a successful launch and ongoing use of products and services. Work closely with cross-functional teams (Implementation, Support, Product Management, Development) for issue resolution as needed. Maintain status as a product Subject Matter Expert and to facilitate a pathway to any needed resource. Provide meaningful feedback regarding new reports, updates or tools needed for client success. Project a favorable image of Provation to promote its objectives and goals while enhancing customer relationships.
    Apply here: 
    https://www.linkedin.com/jobs/view/2476948003/


    Role: Customer Success Specialist 
    Location: Niles, IL, US 
    Organization: GlobalTranz
    As a Customer Success Specialist, you will support the Enterprise Account Director(s) in the execution of daily account operations in support of the overall strategy and customer expectations. Utilize GlobalTranz’s resources to maintain and enhance key customer relationships, recommending new solutions and services through the evaluation of changing market conditions and customer needs. Maintain a high level of urgency on the execution of customer accounts within GlobalTranz’s standard operating procedures (SOP’s). Analyze customer orders and equipment availability to identify synergies that will maximize value for GlobalTranz and business partners. Understand team portfolio with regards to customer priorities, carrier needs, synergies, and solutions. 
    Apply here: https://www.linkedin.com/jobs/view/2504330513/


    Role: Senior Customer Success Manager – EMEA 
    Location: London, England, United Kingdom 
    Organization: Qumulo
    As a Senior Customer Success Manager, you will own the ultimate success of Qumulo customers including customer onboarding, implementation, retention and renewal. This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product. Handle overall responsibility for managing the customer relationship to ensure retention and renewal. Drive seamless onboarding processes and work cross-functionally with our sales, product and engineering teams to proactively manage each customer’s successful deployment. Prioritize and drive resolution for customer issues and escalate as needed. Provide feedback to engineering and product teams on product gaps and areas of improvements. 
    Apply here: https://www.linkedin.com/jobs/view/2482289040/


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia 
    Organization: UiPath
    As a Customer Success Manager, you will maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty. Conduct workshops, product demos, trainings, business reviews and proactively suggest solutions to common customer challenges. Continuously identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals. Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions. Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding. 
    Apply here: https://www.linkedin.com/jobs/view/2504444390/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: Validity Inc.
    As a Customer Success Manager, you will collaborate closely with an internal Support and Sales team to provide a world-class client experience. Work with clients to understand their organizational structure, business model, and email goals to effectively use the Validity tools and solutions to reach their overall goals. Be responsible for technical account planning and ongoing technical management of specific account issues. Employ all available tools, training, events, and processes to demonstrate to customers the value of a continuing relationship. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified. Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for the customer. 
    Apply here: https://www.linkedin.com/jobs/view/2504421237/

    Customer Success Director

    Customer Success Manager

    Customer Success Specialist

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • April 14 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 14, 2021 | 2 min read

    Role: VP, Customer Success – NW Market
    Location: Seattle, WA, US 
    Organization: Certus
    As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market. Create a culture of success and ongoing business and goal achievement. Provide recommendations to define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve their sales targets. Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives. Monitor customer, market and competitor activity and provide feedback to the company leadership team and other company functions. Manage key customer relationships to drive retention and organic growth opportunities. Implement programs and leverage marketing resources to increase leads. 
    Apply here: https://www.linkedin.com/jobs/view/2477966640/


    Role: Director, Customer Success 
    Location: Atlanta, GA, US 
    Organization: Grid Dynamics
    As a Director of Customer Success, you will manage large multi-million dollar relationships as a portfolio of accounts for a defined territory. Meet revenue and profitability targets assigned for the territory. Manage the territory-dedicated sales teams to grow the portfolio of the accounts, as well as develop new revenue streams within assigned accounts. Manage delivery team, ensuring that a reliable delivery process is in place in accordance with industry best practices and corporate standards. Establishing efficient communication channels between Grid Dynamics teams and client organizations. Draw on internal technical expertise in support of pre-sales efforts. Assist in hiring & developing onshore delivery management, analysis, administrative and senior technical staff. 
    Apply here: https://www.linkedin.com/jobs/view/2479721240/


    Role: Director Customer Experience 
    Location: Remote, London, England, United Kingdom  
    Organization: rmg digital
    As a Director of Customer Experience, you will conduct research to inform the next phase of self-serve personalisation. Design and create an in-depth personalization strategy. Shape strategies to drive journeys that transform self-serve customer experiences. Work closely with Sales and Marketing teams to understand industry feedback/competitors/market requirements. Work with account leadership to identify transformational/CX opportunities for the clients. 
    Apply here: https://www.linkedin.com/jobs/view/2477989462/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: Realife Tech
    As a Customer Success Manager, you will be managing a broad portfolio of the customer base in a confident manner, delivering maximum levels of client satisfaction and securing renewal. Create and deliver success plans and success reviews with your customers to optimise their usage of the platform. Managing the on-boarding process for your new clients and feature training for existing ones. Identifying opportunities to upsell new products or services to clients based on their evolving requirements. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Overseeing client KPIs and case study reporting, delivering actionable insights and key case studies that drive the satisfaction of each of your clients. 
    Apply here: https://www.linkedin.com/jobs/view/2485574119/  


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia 
    Organization: Deep Blue Company
    As a Customer Success Manager, you will be responsible for the development and management of relationships and business growth across a portfolio of agents and administrative team members​. Deliver customer & commercial growth opportunities and solutions to achieve the targets; e.g. attending agent sales meetings to educate and assist​. Lead the onboarding and training of real estate agents/agency team members to engage and use the DBC product. Collaborate closely with the Head of Property Partnerships and the property partnerships support team members, to manage service delivery and reporting requirements​. Work closely with all Success Managers in your state and nationally​. 
    Apply here: https://www.linkedin.com/jobs/view/2486261527/

    Customer Success Manager

    Director of Customer Experience

    Director of Customer Success

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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