Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 25 – Customer Success Jobs
Role: Vice President, Customer Success- Telecommunications
Location: New York, NY, US
As a Vice President of Customer Success, you will be responsible for revenue growth and retention rates of the Telecommunications partners and advertisers. Developing deeper and a stickier level of relationships with all key stakeholders. Mastering the functionality of the Rokt platform and utilizing the insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs. Driving growth in ARPC (average revenue per customer) across all new and existing customers to the ROKT platform through up-sell. Work as a stakeholder with Product and Marketing to develop the product roadmap and go to market strategy and provide key insights, reporting, and strategic recommendations for Telecommunications clients. Monthly and quarterly revenue forecasting and account plans.
Apply here: https://www.linkedin.com/jobs/view/2464567929/
Role: Customer Success Director
Location: Atlanta, GA, US
As a Customer Success Director, you will drive early adoption, growth, and expansion with the customer base. Maximize transactions (volume and value) by delivering best practices for the customers. Identify and implement enhancements to the process by perfecting the customer journey from contract-signed to on-boarding to successful implementation. Become a Subject Matter Expert on how the Roadsync product works. Act as primary contact to key stakeholders at Customer sites. You will work closely with the Sales, Product, and Support team. Daily/Weekly/Monthly/Quarterly Reporting. Manage the team of Customer Success Reps.
Apply here: https://www.linkedin.com/jobs/view/2475731167/
Role: Head Of Customer Success
Location: Cambridgeshire, England, United Kingdom
Organization: Redgate Software
As a Customer Success Director, you will able to build and lead a global customer success team to support the Enterprise customers. Design end-to-end data-driven customer success experience across the post-sale customer lifecycle. Defining and embedding processes for the customer success team to get better at supporting the customers while simultaneously optimizing retention and growth. Owning customer success KPIs and improving data quality as we build the success model. Build a close working relationship with your peers across the Customer Success function, Sales and Product to execute the customer success strategy. Ability to foster innovation and creativity and the experience of managing change.
Apply here: https://www.linkedin.com/jobs/view/2453009262/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Grey Matter Recruitment
As a Customer Success Manager, you will work on an exclusive basis with global brands across a range of industries including gaming, travel, and entertainment. Spot new and exciting business opportunities to assist in the company’s unstoppable expansion. Drive success from a diverse portfolio of UK accounts. Collaborate across the company to consistently add value.
Apply here: https://www.linkedin.com/jobs/view/2453044626/
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
Organization: Palo Alto Networks
As a Customer Success Manager, you will understand the customer’s business and security requirements, and create a joint success plan to meet those requirements. Lead client’s onboarding experience, adoption, and expansion across a range of relationships. Identify and escalate risks to the customer and support team to achieve client success. Gain a deep understanding of typical business challenges faced by the customers to appropriately map features in their security environments. Identify risks to renewals with the clients on an ongoing basis and collaborate with internal teams to remediate client concerns. Evangelize and Demonstrate the value proposition of the platform to customers as you identify Upsell/Cross-Sell Opportunities.
Apply here: https://www.linkedin.com/jobs/view/2464828372/
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