Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 31 – Customer Success Jobs
Role: Vice-President, Customer Success
Location: Greater Chicago Area, US
As a Vice-President of Customer Success, you will achieve targeted Go-Live Dates to maximize Annual Recurring Revenues (ARR) through robust customer management, including effective hand-off to the account management team at go-live. Maintain targeted utilization (billable time) of the team, train the customer in all aspects of the software capabilities. Enhance consulting services offerings and drive revenue through effective customer project delivery. Address and resolve client issues in a timely and satisfactory manner, including full customer communication ownership end-to-end. Manage support and technical ticket counts, identify trends, and partner with technology and product organizations to reduce customer friction with the products. Drive customer usage of Davisware University by enhancing content and training customers to self-serve where appropriate.
Apply here: https://www.linkedin.com/jobs/view/2442921502/
Role: Customer Success Director
Location: Minneapolis, MN, US
As a Customer Success Director, you will build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals and making impactful recommendations. Partner with customers to develop a strategy to optimize their program with VuMedi, educating them on best practices and industry trends. Oversee the development and execution of VuMedi’s customer programs and ensure programs exceed customer expectations in program performance. Partner with sales and other CS team members to maximize customer success, retention and expansion. Be an industry expert and partner cross-functionally to advocate on behalf of your customers.
Apply here: https://www.linkedin.com/jobs/view/2482911327/
Role: Customer Success Manager
Location: Cambridge, England, United Kingdom
As a Customer Success Manager, you will work closely with the sales team to guide new customers through their onboarding journey and help them get the most from their Gearset subscription. Build strong relationships with key decision-makers and product champions. Proactively identify accounts at risk of churn, engage with them, and get them back on track through structured customer success plans. Run effective product training sessions for new and long-time customers, showcasing the app and advising on how to best use it. Effectively identify and close growth opportunities from the existing customer base. Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction.
Apply here: https://www.linkedin.com/jobs/view/2458092658/
Role: Customer Success Manager
Location: Clerkenwell, England, United Kingdom
As a Customer Success Manager, you will be a trusted advisor to the customer on all things supply chain. Drive value for the customers through the creative use of the platform and your supply chain expertise. Create and deliver polished business reviews with your customers. Nurture relationships throughout the customer organisation. Execute on the Zencargo service delivery model. Advocate for your customers internally. Provide detailed and actionable product feedback. Coordinate cross-functional efforts across Product, Pricing, Procurement, and the Operations teams.
Apply here: https://www.linkedin.com/jobs/view/2482601219/
Role: Senior Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Senior Customer Success Manager, you will manage current enterprise and ASP accounts and develop the business with existing customers, including finding new ways for clients to benefit from the products, solving requests, etc. Manage a portfolio of existing accounts. Understand clients’ needs and identify new business requirements. Maintain an up-to-date understanding of the market and the competition to position Sinch’s offerings in a financially rewarding way. Manage regular forecasting and sales activity reporting and evaluate sales against revenue/margin targets and other objectives as set by regional and global sales leadership, and take necessary steps as needed.
Apply here: https://www.linkedin.com/jobs/view/2482616566/
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