Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 02 – Customer Success Jobs
Role: Director, Customer Success
Location: Remote, San Francisco, CA, US
Organization: Checkr, Inc.
As a Director of Customer Success, you will define and execute on a scalable strategy for driving adoption and growth across the customer base. This includes defining, inspecting and reporting on an operating cadence that enables proactive action. Partner with the executive leadership team to develop and execute account engagement, retention and growth strategies. Be a thought leader in developing and executing on Customer Success and Account Management best practices that can be used across the organization. Provide analytics and reporting for the Customer Success revenue team, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking and close rates.
Apply here: https://www.linkedin.com/jobs/view/2429937358/
Role: Client Success Director
Location: Raleigh, NC, US
Organization: Verticurl (a WPP Company)
As a Client Success Director, you will partner closely with the client, effectively becoming an unofficial member of the client team–embedding themselves in the client’s business and participating in planning, development and execution. Ensures client satisfaction, including being the senior point of any escalation. Delivers impeccable project management. Understands the client’s diverse set of business objectives and works cross-functionally with diverse groups both internally and externally to achieve those objectives. Continually seeks out new opportunities to drive efficiencies for the client while looking for additional growth opportunities.
Apply here: https://www.linkedin.com/jobs/view/2473917305/
Role: Customer Success Manager
Location: Remote, England, United Kingdom
As a Customer Success Manager, you will build solid and profitable relationships with your clients and their employees through world-class customer service, relationship building, client entertainment and networking. Deliver the objective of 96% client retention as well as customer referrals for new business. Develop trusted advisor relationships with key accounts, customer stakeholders and senior management teams. Generate interest from clients for incremental sales from existing and other company products and services. Collaborate with the Sales Team to identify and grow opportunities within the territory. Act as the eyes and ears of the business spotting risks and opportunities through probing conversations.
Apply here: https://www.linkedin.com/jobs/view/2465423031/
Role: Customer Success Manager
Location: Remote, United Kingdom
As a Customer Success Manager, you will proactively manage and develop client portfolios taking ownership for them throughout their lifetime with TSG. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs, upselling and upgrading where required. Analyse customer data (VoC/NPS/CSat etc) to support improvement in customer experience. Handle and resolve customer requests and complaints. Support and respond to any alerts / red flags. Identify opportunities for customers to act as TSG advocates (e.g. testimonials, case studies). Represent the voice of the customer to inform the sales process and product roadmap.
Apply here: https://www.linkedin.com/jobs/view/2465430881/
Role: Customer Success Specialist – SaaS
Location: Sydney, New South Wales, Australia
Organization: OpenLearning Limited (ASX:OLL)
As a Customer Success Specialist, you will be responsible for responding to inquiries and providing demonstrations for institutional partners. Providing a seamless onboarding experience for new partners so that they have the best experience in utilizing the OpenLearning platform. Supporting existing Personal and smaller Institutional Plan partners to achieve their growth plans. Supporting the OpenLearning user base of learners, course creators, and institution administrators. Collaborating with internal teams to provide timely support and solutions.
Apply here: https://www.linkedin.com/jobs/view/2474443828/
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