Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 07 – Customer Success Jobs
Role: Customer Success Director (South)
Location: Boulder, CO, US
As a Customer Success Director, you will collaborate with senior executives on account strategy and delivery. Develop a deep understanding of the client’s business at the corporate, business unit, and department level to create short and long-term account strategy in collaboration with Sales. Meet/exceed your accounts’ annual sales target to support Uplight in reaching its goals, while being well rewarded for your efforts. Identify, reach and influence key decision-makers and all influencers and stakeholders within your accounts. Be responsible for the overall performance and development of large customer accounts. Provide overall account leadership. Plan and scope long-term strategic deliverables. Manage the team responsible for the end-to-end delivery and success of customer programs.
Apply here: https://www.linkedin.com/jobs/view/2492157807/
Role: Director, Customer Success
Location: New York, NY, US
As a Director of Customer Success, you will actively coach a team of Customer Success Managers to their full potential, address issues with leadership. Partner with Account Management leadership team to improve customer engagement and health scores (including CSAT and NPS); positively impact customer retention/renewals. Work with sales ops and marketing to create & distribute customer satisfaction surveys and other activities to drive feedback and accurate health scoring. Use engagement metrics to bucket accounts into categories (growth, risk, etc.); develop and execute strategies to address each. Work with sales enablement to train team members on new programs or processes.
Apply here: https://www.linkedin.com/jobs/view/2492188710/
Role: Customer Success Manager
Location: Remote, Melbourne, Victoria, Australia
Organization: Alex Solutions
As a Director of Customer Success, you will create value for customers by partnering to define success; build a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals. Take full ownership of the customer relationship with a strong focus on fostering ongoing partnerships, closely nurturing accounts to identify and eliminate the risk of attrition. Represent the voice of the customer internally to provide input into every core product, marketing, and sales process. Build and maintain strong relationships and be seen as a trusted advisor by the customer. Work closely with the product team to ‘productise’ the customer insights/features that resonate most strongly.
Apply here: https://www.linkedin.com/jobs/view/2478392212/
Role: Customer Success Specialist
Location: Sydney, New South Wales, Australia
As a Director of Customer Success, you will assist new high-value clients successfully onboard and deploy Okendo. Build and/or maintain strong client relationships and account retention for profiles under your management. Recommend strategic and directional advice on key performance metrics, pain points and provide guidance on maximizing ROI. Drive expansion revenue by proactively identifying opportunities for your client growth and value through expanded use of the Okendo platform.
Apply here: https://www.linkedin.com/jobs/view/2478385408/
Role: Customer Success Manager
Location: Gloucestershire, England, United Kingdom
As a Director of Customer Success, you will manage and support a portfolio of client accounts with engaging Success Plans and regular client care to ensure customer retention and long-term value. Execute the implementation and on-boarding of new accounts while maintaining and growing existing customer relationships. Develop and support prospecting plans with Account Managers to create opportunities for cross-sell of CEMAR and other products. Manage and maintain accurate customer and account information within CRM. Collaborate across the organisation to develop best practices and ensure customer success. Manage customer expectations and changes in their values and desired outcomes. Relationship building and networking across the industry.
Apply here: https://www.linkedin.com/jobs/view/2458641574/
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