Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 16 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 16, 2021 | 3 min read

    Role: Vice President of Customer Success
    Location: New York, NY, US
    Organization: The Suite
    As a Vice President of Customer Success, your mission will be to ensure the success and retention of the Company’s customers across all segments with a focus on their Enterprise segment. Work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals. Own and lead strategy and execution for customer renewals and expansion including creating playbooks, templates, and measurement standards to drive meaningful success practices. 
    Apply here: https://www.linkedin.com/jobs/view/2483657705/


    Role: Director, Customer Success 
    Location: San Francisco, CA, US 
    Organization: Castlight Health
    As a Director of Customer Success, you will grow and manage a team of account-facing professionals across the health plan and direct employer portfolios. Manage and resolve escalations with Fortune 500 companies, including working directly with VP level and above customer contacts to build relationships and resolve issues as they arise. Identify and articulate customer business objectives in order to meet and exceed them. Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive upsells and partner with sales to deliver on revenue goals. Serve as an internal voice of the customer to product, implementation, and analytic teams. 
    Apply here: https://www.linkedin.com/jobs/view/2483666397/


    Role: Director Customer Experience 
    Location: London, England, United Kingdom 
    Organization: Discovery Inc
    As a Director of Customer Experience, you will create and communicate the department’s new vision jointly with the Customer Care function lead. Design the long-term strategy of the department to support the globalisation and rapid growth of the business and hold themselves accountable for its successful delivery. Owns Customer Journeys to support teams and privileges self-help options above direct contacts. Works with the Director of Tools and Resources and uses technology to deflect some contact types and encourage other. Decides on the global performance KPIs and sets challenging yet achievable objectives. Aligns with the Director of P&Ps and the Director of Training and Quality Control to ensures customers receive the best service at all times. Responsible for forecasting and managing high-value budgets. 
    Apply here: https://www.linkedin.com/jobs/view/2483699046/


    Role: Customer Success Manager – EMEA 
    Location: London, England, United Kingdom 
    Organization: Algolia
    As a Customer Success Manager, you will drive the onboarding, adoption, retention and overall success of the customers. Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally. Monitor customer engagement with the e-learning platform in order to ensure they leverage the right resources to be successful. Contribute to the expansion opportunities by identifying them and collaborating with the Account Executive team to win them. Identify accounts that are likely to churn and work proactively to eliminate that risk. Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. 
    Apply here: https://www.linkedin.com/jobs/view/2487420086/


    Role: Customer Success Manager – Mid Market 
    Location: Melbourne, Victoria, Australia 
    Organization: GoCardless
    As a Customer Success Manager, you will manage a broad portfolio of the Mid Market customer base in a personalised fashion, ensuring your owning the outcome. Accountable for managing risk, forecasting accurately and spotting and driving growth opportunities. Work closely with Sales and Onboarding to run efficient and effective merchant handover and Kick-off meetings. Create and deliver success plans and success reviews with your merchants to optimise their usage of GoCardless and constantly drive value. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Coordinate with Customer Experience to ensure were delighting customers, so we can capture customer stories leading to referrals, testimonials and case studies.
    Apply here: 
    https://www.linkedin.com/jobs/view/2483642714/


    Role: Manager –Customer Success 
    Location: Gurugram, Haryana, India 
    Organization: Birdeye
    As a Manager of Customer Success, you will be responsible for a Team of account managers responsible for, product adoption, account growth and account success. In reseller / Partner network. Monitor health and proactively reach out to accounts based on key metrics/events/triggers specifically those customers that have low adoption. Build strategies to enable the partner network and deliver results on Gross retention and Net retention. Coach team members on skills to drive success across the team. Own and forecast numbers/run QBR’s / MBR’s with clients and stakeholders. Monitor team performance and report on metrics regularly. 
    Apply here: https://www.linkedin.com/jobs/view/2469480479/

    Customer Success Manager

    Director of Customer Experience

    Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • May 06 – Customer Success Jobs
    Talent Team
    Talent Team
    May 6, 2021 | 2 min read

    Role: Customer Success Director – Healthcare
    Location: Remote, San Francisco Bay Area, US
    Organization: Innovaccer
    As a Customer Success Director, you will understand customer needs and be a client counselor by working together with the customer to come up with solutions to key customer problems. Build a client relationship and acts as a trusted advisor to the client. Know customer problems and KPIs and guide the customer to the best platform use. Identify opportunities to grow business with the customers and engage the sales team with the process. Build a project charter and manage the overall project. Responsible for conducting project kickoff meetings, defining project scope, facilitating technical/operational requirements identification, project budget or anticipated savings, and establishing a framework for the management of ongoing project activities. Manage the kick-off meetings & QBRs for their customers.
    Apply here: 
    https://www.linkedin.com/jobs/view/2450989889/


    Role: Director of Customer Success 
    Location: El Segundo, CA, US 
    Organization: TechStyle Fashion Group
    As a Director of Customer Success, you will ensure “voice of customer” is heard, understood and advocated for in-regards to service experiences. Develop a process to identify and report bugs through GMS insight channels and create a feedback loop to ensure quick resolution and communication between GMS and brand teams. Focused on creating a strategy to formally document and efficiently update script messaging across all GMS channels and technology platforms. Partner with GMS Analytics to develop new insight reports, improve existing versions, and organize data to create value add action plans. Monitor potential service outliers to proactively address opportunities and create memorable first-class service experiences. 
    Apply here: https://www.linkedin.com/jobs/view/2316153167/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: SparkPost
    As a Customer Success Manager, you will build and grow mutually beneficial relationships with customers. Create strong relationships with decision-makers and influencers to secure renewals and identify and nurture expansion opportunities. Demonstrate and promote the use of the products and articulate business value to the customer through an effective ROI conversation. Be knowledgeable about the email sending and analytics products with hands-on experience. Shepherd renewal activities and manage tasks to support upgrades, licensing and contractual agreements. Meet team revenue targets for renewals and growth. 
    Apply here: https://www.linkedin.com/jobs/view/2519072754/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: Yapily
    As a Customer Success Manager, you will be responsible for managing the relationship of the existing clients with Yapily and building strategic relationships from C-suite down. Seeking new business opportunities within existing accounts and increasing the usage within these accounts. Helping shape the product offering in response to the customers’ needs and strategic plans. Driving adoption, setting goals and success metrics, demonstrate return-on-investment. Managing and executing project plans for several concurrent implementations. Working with account managers to ensure renewals and upsell opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2534350816/


    Role: Customer Success Manager I MSP 
    Location: Melbourne, Victoria, Australia 
    Organization: Byte
    As a Customer Success Manager, you will create clarity on customer contracts, customer expectations and service delivery (all roads lead to Customer Success). Customer onboarding as per the transition plan and internal processes. Lead, manage and hold your team members accountable for their customer success. Identify opportunities from Service Improvement Plan, Business Improvement Plan, and Asset Lifecycle Management for action by the sales team. Proactive introduction of Byte’s offerings from Marketing with customers to identify any needs and requirements while educating the customer on Byte’s broader capability. Flag any customers’ risk to the management (MS L10) and sales team to prevent account churn and to secure optimal terms. 
    Apply here: https://www.linkedin.com/jobs/view/2520410038/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • May 05 – Customer Success Jobs
    Talent Team
    Talent Team
    May 5, 2021 | 3 min read

    Role: Vice President of Customer Success
    Location: Remote, United States 
    Organization: ChartSpan Medical Technologies
    As a Vice President of Customer Success, you will provide guidance on and executes client retention strategy and multi-level client management processes. Contributes to company culture by providing radical candor and patient guidance to the Client Services team and fellow ChartSpan employees. Create and implement client-facing Reports that detail assessments completed, results and opportunities. Develop strategies to improve Provider quality performance. Oversees and responsible for all aspects of team management to ensure quality and effectiveness. Ensures collaboration across teams to resolve client issues and challenges and proactively works with senior leadership to maintain a positive atmosphere.
    Apply here: 
    https://www.linkedin.com/jobs/view/2533227717/


    Role: Director of Customer Success – North America 
    Location: Austin, Texas Metropolitan Area, US 
    Organization: 
    Adthena
    As a Director of Customer Success, you will identify clients with limited value or who are at risk and personally manage escalations from your direct reports and follow a methodical escalation process to ensure the appropriate CS and AM can mitigate the risk as quickly as possible. Champion and maintain the feedback culture to ensure customer requests for the region are considered by product in development. Be an expert on a company and departmental best practices and encourage direct reports to adopt these throughout the customer lifecycle. Identify opportunities for continuous improvement, advocate change and collaborate with stakeholders to implement those. Encourage teams to deeply understand customer objectives, challenge the solutions they bring forward and the value it delivers and become a trusted partner to the clients they serve. 
    Apply here: https://www.linkedin.com/jobs/view/2506169544/


    Role: Customer Success Manager 
    Location: Remote, London, England, United Kingdom  
    Organization: 
    Canonical
    As a Customer Success Manager, you will build a relationship with customer executives and operations teams to understand their needs. Represent Canonical in customer discussions about service offerings and capabilities. Help customers understand the range of services they can consume and how to make the most of them. Catch problems early and escalate awareness in Canonical quickly. Drive retention among the customers by ensuring their awareness of the work. Identify opportunities for expansion and growth based on their business needs. Develop the customer success processes and materials to grow the customer success team. Coordinate Canonical efforts to add capabilities specific to particular customers. Engage with the training and development program to increase your own skill and awareness. 
    Apply here: https://www.linkedin.com/jobs/view/2517735628/


    Role: Customer Success Manager – UK&I 
    Location: London, England, United Kingdom 
    Organization: 
    Qualtrics
    As a Customer Success Manager, you will assume revenue responsibility for 8-12 large, strategic customers and understand their businesses to achieve quarterly and annual renewal and expansion targets. Define and execute your strategy for maturing and expanding customer accounts by establishing and managing relationships with senior executives at some of the world’s largest enterprises. See a problem, solve a problem. Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve, scale and improve the customer’s Qualtrics experience. Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest-growing segments in the experience economy. Continue building Qualtrics’ unique culture by living Qualtrics’ values (TACOS). 
    Apply here: https://www.linkedin.com/jobs/view/2517748511/


    Role: Customer Success Manager 
    Location: Sunshine Coast, Queensland, Australia 
    Organization: 
    GreaseBoss (YC W21)
    As a Customer Success Manager, you will provide onboarding, installation, and commissioning support of GreaseBoss systems at customer sites. Developing efficient and scalable onboarding, installation and commissioning processes and instructional materials. Identifying opportunities to improve client plant reliability, availability, and/or performance using the GreaseBoss system. Analyse and interpret customer usage data to improve value received by the customer from the GreaseBoss system. Work with the software team to develop reporting and analytics capability in GreaseCloud. Continuous development and improvement of internal sales processes and the relevant documentation. Provide support, mentoring, and technical reviews for colleagues in the group in predictive and preventive maintenance practices. 
    Apply here: https://www.linkedin.com/jobs/view/2517780052/

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • May 04 – Customer Success Jobs
    Talent Team
    Talent Team
    May 4, 2021 | 2 min read

    Role: Director of Customer Success
    Location: Remote, United States  
    Organization: 
    Cypress.io
    As a Director of Customer Success, you will design customer experiences and journeys that create successful practitioners and advocates of Cypress products. Mentor and inspire a team of high-performing Customer Success Managers, Customer Success Engineers, and Technical Account Managers. Hire and onboard new team members who will quickly become strong individual contributors. Ensure that customers derive maximum value from their investments with us and fully leverage our products on an ongoing basis. Develop trusted advisor relationships between company and key customer stakeholders and executive sponsors to fully understand our customers’ strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. 
    Apply here: https://www.linkedin.com/jobs/view/2515359866/


    Role: Director of Customer Success 
    Location: Remote, United States  
    Organization: 
    RESTOREskills
    As a Director of Customer Success, you will define objectives and key results for onboarding, retention, and internal growth. Build and manage the Customer Success team. You will be a hands-on leader and support with critical accounts, onboarding, and implementation. Collaborate with RESTORE’s Clinical team, product management, and developers to ensure product-market fit. Ensure the partners are meeting their business and clinical outcomes through RESTORE-Skills. Own the customer success and feedback process. Shape the growth strategy and processes. 
    Apply here: https://www.linkedin.com/jobs/view/2515395608/


    Role: Customer Success Specialist 
    Location: Remote, Glasgow, Scotland, United Kingdom 
    Organization: 
    One Click LCA
    As a Customer Success Specialist, you will get and stay up to date with the One Click LCA platform inside out to be able to help others. Helping the customers with their queries and their resolution related to the software, building and product LCA & EPDs. Host and deliver kick-off and other training sessions for the users. Writing and contributing to guidance articles. Identifying customer experience improvements and raising them to Product Management. Support LCA projects and other ad hoc undertakings with your expertise. 
    Apply here: https://www.linkedin.com/jobs/view/2532120393/


    Role: Customer Success Manager 
    Location: London Area, United Kingdom 
    Organization: 
    GetHarley
    As a Customer Success Manager, you will build and grow an A-Team of customer success executives. Define and evolve team processes (performance, training, work organization, compensation). Define daily targets and ensure team members are set-up for success to achieve those targets. Support and coach team members with their tasks and continuous progression. Structure and scale the operational processes in order to provide a flawless experience for the customers. Help define and execute the customer strategy & vision. 
    Apply here: https://www.linkedin.com/jobs/view/2531765992/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: 
    Ploy
    As a Customer Success Manager, you will be responsible for project managing challenging and dynamic customer implementations. Mastering the inner workings of a full enterprise product platform. Managing customer success efforts to ensure exceptional experiences for businesses of all sizes. Building and maintaining strong relationships with key customers. Educating customers on best practices and providing professional level guidance. Streamlining the implementation process to ensure a positive onboarding experience for the customer. Leading the product input feedback process internally at Peakon to ensure constant and valuable customer input is available to the product team. Onboarding, mentoring and training new customer success teammates. 
    Apply here: https://www.linkedin.com/jobs/view/2515393945/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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