Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 16 – Customer Success Jobs
Role: Vice President of Customer Success
Location: New York, NY, US
Organization: The Suite
As a Vice President of Customer Success, your mission will be to ensure the success and retention of the Company’s customers across all segments with a focus on their Enterprise segment. Work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals. Own and lead strategy and execution for customer renewals and expansion including creating playbooks, templates, and measurement standards to drive meaningful success practices.
Apply here: https://www.linkedin.com/jobs/view/2483657705/
Role: Director, Customer Success
Location: San Francisco, CA, US
Organization: Castlight Health
As a Director of Customer Success, you will grow and manage a team of account-facing professionals across the health plan and direct employer portfolios. Manage and resolve escalations with Fortune 500 companies, including working directly with VP level and above customer contacts to build relationships and resolve issues as they arise. Identify and articulate customer business objectives in order to meet and exceed them. Build on leads generated by sales and business development to determine the timing for account rollout plans, business requirements, and operational specifications. Ability to identify additional opportunities to drive upsells and partner with sales to deliver on revenue goals. Serve as an internal voice of the customer to product, implementation, and analytic teams.
Apply here: https://www.linkedin.com/jobs/view/2483666397/
Role: Director Customer Experience
Location: London, England, United Kingdom
Organization: Discovery Inc
As a Director of Customer Experience, you will create and communicate the department’s new vision jointly with the Customer Care function lead. Design the long-term strategy of the department to support the globalisation and rapid growth of the business and hold themselves accountable for its successful delivery. Owns Customer Journeys to support teams and privileges self-help options above direct contacts. Works with the Director of Tools and Resources and uses technology to deflect some contact types and encourage other. Decides on the global performance KPIs and sets challenging yet achievable objectives. Aligns with the Director of P&Ps and the Director of Training and Quality Control to ensures customers receive the best service at all times. Responsible for forecasting and managing high-value budgets.
Apply here: https://www.linkedin.com/jobs/view/2483699046/
Role: Customer Success Manager – EMEA
Location: London, England, United Kingdom
As a Customer Success Manager, you will drive the onboarding, adoption, retention and overall success of the customers. Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally. Monitor customer engagement with the e-learning platform in order to ensure they leverage the right resources to be successful. Contribute to the expansion opportunities by identifying them and collaborating with the Account Executive team to win them. Identify accounts that are likely to churn and work proactively to eliminate that risk. Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them.
Apply here: https://www.linkedin.com/jobs/view/2487420086/
Role: Customer Success Manager – Mid Market
Location: Melbourne, Victoria, Australia
As a Customer Success Manager, you will manage a broad portfolio of the Mid Market customer base in a personalised fashion, ensuring your owning the outcome. Accountable for managing risk, forecasting accurately and spotting and driving growth opportunities. Work closely with Sales and Onboarding to run efficient and effective merchant handover and Kick-off meetings. Create and deliver success plans and success reviews with your merchants to optimise their usage of GoCardless and constantly drive value. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Coordinate with Customer Experience to ensure were delighting customers, so we can capture customer stories leading to referrals, testimonials and case studies.
Apply here: https://www.linkedin.com/jobs/view/2483642714/
Role: Manager –Customer Success
Location: Gurugram, Haryana, India
As a Manager of Customer Success, you will be responsible for a Team of account managers responsible for, product adoption, account growth and account success. In reseller / Partner network. Monitor health and proactively reach out to accounts based on key metrics/events/triggers specifically those customers that have low adoption. Build strategies to enable the partner network and deliver results on Gross retention and Net retention. Coach team members on skills to drive success across the team. Own and forecast numbers/run QBR’s / MBR’s with clients and stakeholders. Monitor team performance and report on metrics regularly.
Apply here: https://www.linkedin.com/jobs/view/2469480479/
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