Role: Customer Success Manager
Location: San Francisco, CA, United States (Remote)
Organization: Fieldguide
As a Customer Success Manager, you’ll recommend best practises to increase usage, adoption, and income, you will have a book of business where you are personally accountable to renew and extend accounts. Be a champion for your product! Create best practises to help clients use Fieldguide’s capability to the fullest extent possible. To provide customer feedback, handle escalations, offer exceptional customer experiences, and have a direct impact on the product roadmap, work closely with the sales, product, and engineering teams. Encourage participation and build solid connections with our clients. Gain insight into the objectives of our clients and strive to assist them in achieving a high degree of product satisfaction.
Apply here: https://www.linkedin.com/jobs/view/3623116475/
Role: Customer Success Manager
Location: United States (Remote)
Organization: Questis
As a Customer Success Manager, you’ll be a product specialist by fully comprehending the Questis platform from top to bottom. Ensure Questis adoption, training, and onboarding for new clients to ensure their long-term success. Be the designated point of contact for particular customer accounts with retention responsibilities. Analyse client usage data to spot patterns, dangers, and business opportunities. Proactively deal with any possible problems or difficulties. To ensure that client input and requirements are seamlessly incorporated into Questis’ product roadmap, work together with the sales, product, and engineering teams.
Apply here: https://www.linkedin.com/jobs/view/3622728087/
Role: Customer Success Manager
Location: Santa Monica, CA, United States (Remote)
Organization: 12twenty
As a Customer Success Manager, you’ll be building a thorough grasp of their needs and ensuring that clients have the resources to reach their goals, you may act as the primary point of contact for customers (post-sale) and create champions throughout your book of business. Helping clients recognise the value of 12twenty and how it fulfils their unique needs will increase client retention and decrease churn. Actively seek out and manage new account expansions, and work with the Partnership team at 12twenty on prospects for strategic client growth.
Apply here: https://www.linkedin.com/jobs/view/3620685044/
Role: Customer Success Manager
Location: Philadelphia, PA, United States (Remote)
Organization: Endeavor Consulting Group, LLC
As a Customer Success Manager, you’ll cultivate a relationship of trust with the client’s stakeholders. Operate as the clients’ primary point of contact on a daily basis. Managing recurring or new customer task requests for consultancy services. Utilising customer surveys, social listening, and a variety of other channels for interacting with customers. Work together with internal teams on opportunities for process improvement and training. Partner with clients to identify their issues and together develop solutions. Creating connections, material, and strategies to expand our service for each current client.
Apply here: https://www.linkedin.com/jobs/view/3622763230/
Role: Customer Success Lead
Location: Las Vegas, NV, United States (On-site)
Organization: UltraViolet Cyber
As a Customer Success Lead, you’ll become the main point of contact for your allocated clients, developing enduring connections and learning everything you can about their needs and priorities. Throughout the customer’s interaction with our products or services, serve as a trusted advisor by offering advice and industry best practises. To ensure a seamless onboarding, implementation, and continuing support process for clients, work seamlessly with cross-functional teams from Sales, Product, and Engineering. Conduct proactive regular contact and check-ins to learn more about consumer needs, handle any problems right away, and find chances for upselling or expansion. Provide consumers with informative training sessions and fun product demonstrations so they can make the most of our services. Take care of debugging and resolving difficult problems, working with internal teams as required, and making sure that solutions are delivered in a timely manner.
Apply here: https://www.linkedin.com/jobs/view/3622870206/