Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 20 – Customer Success Jobs
Role: Vice President of Customer Success and Implementation
Location: San Francisco Bay Area, US
As a Vice President of Customer Success and Implementation, you will lead and develop the Customer Success and Implementation organization, spanning the Patient and Provider Implementations teams and Customer Support team, in a collaborative, fast-paced, and evolving environment. Drive value through customer retention, low levels of churn, and take a proactive approach to scaling the Customer Success and Implementation organization. Set the strategic plan for the Customer Success and Implementation organization and guide process improvements, reporting, and KPIs; monitor and report upon progress and performance. Ensure escalated customer issues are responded to with speed and urgency, coordinating resources across the company where needed.
Apply here: https://www.linkedin.com/jobs/view/2482220234/
Role: Director of Customer Success
Location: Boise, ID, US
Organization: QDM Inc
As a Director of Customer Success, you will manage a growing team of client success specialists and work with them to optimize performance and processes for the clients they directly manage. Assist in client onboarding as necessary and proactively work to improve our processes and protocol to eliminate inefficiencies and improve the overall customer experience. Focus on client retention, growth, renewal, and client satisfaction while exceeding expectations for our clients. Monitor internal bandwidth and collaborate with department heads to establish realistic deadlines and avoid stretching our client success teams too thin. Advocate client needs and share wins and learnings cross-departmentally to help everyone learn to better serve clients. Collaborate with other departments on customer retention strategies.
Apply here: https://www.linkedin.com/jobs/view/2510892600/
Role: Customer Success Manager
Location: London Area, United Kingdom
As a Customer Success Manager, you will own the relationship and ultimate success of a dedicated segment of customers, including initial onboarding, strategy development, campaign execution, customer expansion and retention. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Manage and track Customer Success activities for your portfolio of clients. Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer’s business strategy and measurements for success. Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients. Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and project management.
Apply here: https://www.linkedin.com/jobs/view/2487737630/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients. Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users. Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts. Successfully close renewals and seek out additional expansion opportunities within your book of business. Work closely with Marketing to identify and convert successful customers into advocates. Develop collateral and conduct periodic business reviews with client executive teams. Act as a face of the company at trade shows and other key industry events, both virtually and in person.
Apply here: https://www.linkedin.com/jobs/view/2469337897/
Role: Client Success Manager
Location: Sydney, New South Wales, Australia
As a Client Success Manager, you will coordinate client services efforts for inbound commercial leads, from presale recommendations, product selection and pricing to project managing each campaign through to success. Coordination of live operational matters and collaborating with internal teams to provide support for feature requests and new inventory resources. Service as a daily point of contact for clients’ campaigns – including asset collection, internal coordination, daily reporting/updates, post-campaign analysis & recommendations. Using the full scope of the Unruly programmatic stack to design and deliver custom proposals, showcasing the power of the audience segmentation and contextual targeting capabilities. Build & maintain strong/advisory relationship with clients and manage all aspects of post-sales support.
Apply here: https://www.linkedin.com/jobs/view/2453019953/
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