Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 22 – Customer Success Jobs
Role: Director, Customer Success – Enterprise
Location: San Carlos, CA, US
As a Director of Customer Success, you will act as the primary business point of contact for a portfolio of enterprise merchants and serve as a trusted consultant on their behalf. Understand and articulate the merchant’s executive priorities and define initiatives where Trustly’s product offering can drive incremental business value. Analyze and interpret merchant performance (e.g., conversion, share of checkout, FIC connection, net losses). Assess specific customer issues, conduct operational and financial analysis and produce presentation-ready deliverables that drive key business insights. Collaborate and share customer feedback with internal Product, Engineering, Marketing, and other cross-functional colleagues to enhance ongoing product development efforts. Build a team of CS Managers to work across accounts.
Apply here: https://www.linkedin.com/jobs/view/2514912974/
Role: Sr. Customer Success Manager (remote)
Location: Indianapolis, IN, US
Organization: Boardable, Board Management Software
As a Sr. Customer Success Manager, you will create and drive a value realization plan for a mixed portfolio of strategic and key customer accounts (50-75 customers). Manage strategic and key accounts, from a concierge onboarding experience during the first 90 days of service and ongoing reviews throughout annual renewal and for the life of the customer journey. Proactively identify account risks and create mitigation strategies to reduce churn. Work with internal team to gather insight regarding customer behavior and product feedback to fuel customer success and Boardable’s growth. Provide superior product training, webinars, and solutions to mission-driven clients. Update and maintain an internal database with the most relevant account details.
Apply here: https://www.linkedin.com/jobs/view/2490194392/
Role: Customer Success Manager
Location: Norwich, England, United Kingdom
As a Customer Success Manager, you will be creating and configuring product trials, pilots and full ‘client setups’ for all new enterprise clients and online paying clients. Ensuring clients’ accounts are running as planned throughout their contract. Supporting clients to help them get the greatest possible benefits from their investment in SessionCam. Working with the Sales teams to prepare Proof of Value demonstrations of SessionCam on potential client’s websites. An understanding of how websites and work and how they are built will help with this activity. Training clients to use SessionCam – normally via screen share, occasionally face-to-face for some UK clients. Proactively ensuring SessionCam continues to work well for clients, and identify potential issues and areas for deeper integration between SessionCam and clients is working well.
Apply here: https://www.linkedin.com/jobs/view/2514535514/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will build strong relationships with the Enterprise and Strategic customers to become their most trusted partner. Work closely with the Professional Services and Support teams to ensure customers are seeing maximum value from the partnership. Lead the commercial conversations related to renewals and most upsell opportunities, including running discovery to understand the critical KPIs, evaluation criteria, and decision process. Map your customer organizations and develop strategic account plans for renewal and expansion opportunities. Build business cases and present compelling narratives about the ROI of increased Botify investment. Contribute as a mentor and guide to more junior members of the Customer Success team.
Apply here: https://www.linkedin.com/jobs/view/2495080260/
Role: Customer Success Specialist
Location: Chennai, Tamil Nadu, India
Organization: Zoho Corporation
As a Customer Success Specialist, you will drive revenue through proactive outreach to existing accounts and achieve quarterly and yearly sales targets. Establish and build relationships with all customers and ensure continuous engagement, product adoption and identify the potential for expansion. Build and manage the entire sales cycle from qualifying to scoping the opportunity, building relationships, negotiating, and closing business. Understand and analyze customer’s business needs, technical requirements, and current challenges. Upon which highlight the relevant product capabilities to demonstrate values. Possess deep product knowledge with an ability to do product demos as needed. Resolve Customer issues by engaging closely with internal teams to help determine the best technical implementation plan during the sales process.
Apply here: https://www.linkedin.com/jobs/view/2495094577/
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