Published March 24, 2023

Role: Customer Success Manager 
Location: London Area, United Kingdom (On-site) 
Organization: Calabrio, Inc. 
As a Customer Success Manager you’ll have to show potential users of the contact centre how it can be used. interacting with the consumer business at all levels. Analysis of decision makers and stakeholder mapping. close ties to everyone mentioned. Broader perspectives and modern approaches in the contact centre. Promote the use of Calabrio products to ensure product expansion and breadth of expertise. Integrate the customer’s needs with the product suite’s offerings. Provide advice on next actions and long-term plans. 
Apply here: https://www.linkedin.com/jobs/view/3542032413/ 


Role: Senior Customer Success Manager 
Location: London Area, United Kingdom (On-site) 
Organization: Robin AI 
As a Senior Customer Success Manager you’ll work with the team to develop the Customer Success function’s strategy. Aid in creating organised procedures for account evaluations, renewal, and expansion. Control and monitor the onboarding of customers. Sell customers on the benefits of the Robin AI platform. Help clients buy more of Robin’s goods and services. Aid in developing instructional materials and training programmes to support customer education. Collaborate on fundamental customer success KPIs and performance with the senior leadership team and larger go-to-market team. 
Apply here: https://www.linkedin.com/jobs/view/3540418639/ 


Role: Senior Customer Success Manager 
Location: Lower Eashing, England, United Kingdom (Hybrid)   
Organization: Unily 
As a Customer Success Specialist you’ll be assuming total responsibility for a specific portfolio with a goal of boosting adoption and growth. Examine the health of your customers and identify any churn threats. Forming a long-lasting relationship with the customer and influencing them to recommend Unily. Determine and promote opportunities for cross- and up-selling. Show off your in-depth understanding of the Unily platform while being current with market trends and rivals. You will be the customer’s advocate and gather input to promote ongoing product improvement, among other things. Creating executive level, value-based engagement by networking within the customer organisation to establish and sustain relationships at all levels of the client organisation. 
Apply here: https://www.linkedin.com/jobs/view/3535259676/ 


Role: Customer Success Manager 
Location: London Area, United Kingdom (Remote)   
Organization: ThreatConnect 
As a Customer Success Manager you’ll report to the Manager of Customer Success and will support the most crucial clients of the business with solutions-based support. The ideal applicant will provide in-depth understanding of deployments, the ThreatConnect customer journey, and related technologies to promote mutual success. 
Apply here: https://www.linkedin.com/jobs/view/3534482539/ 


Role: Customer Success Manager 
Location: Guildford, England, United Kingdom (Hybrid) 
Organization: NatureMetrics 
As a Customer Success Manager you’ll engage customers proactively to ensure high satisfaction rates. To increase sales and keep clients, work to understand their business needs. Make ensuring that projects are carried out to satisfy the project margin and timeline expectations of internal stakeholders as well as the client. Make that the KPIs for the team are met or surpassed. lead initiatives for operational improvement. Work together with other internal teams to provide our clients with the finest results possible. Create strong alliances with important players. Fix client problems. 
Apply here: https://www.linkedin.com/jobs/view/3540385985/ 


Published March 23, 2023

Role: Customer Success Specialist 
Location: Mesa, AZ, United States (On-site)   
Organization: IncStores.com 
As a Customer Success Specialist, your main KPI for this position is to keep an eye on all online review platforms in order to proactively contact accounts based on key metrics, events, and triggers, particularly those customers who have poor reviews (three stars or less) and have started credit card disputes, with the goal of resolving those disputes and converting those reviews to four stars or higher through the use of tried-and-true procedures and follow-up requirements. To give input on what “delights” our customers in addition to reviews with a rating of four or higher, and to use that feedback to systematically improve our customer experience. Accountability for maintaining and growing a designated base of accounts.  
Apply here: https://www.linkedin.com/jobs/view/3539154436/ 


Role: Customer Success Representative 
Location: Irvine, CA, United States (Remote)   
Organization: Vert Energy Group 
As a Customer Success Repreentative, you’ll bringing on new clients. Demonstrating our SaaS platform online. Answering client questions. Controlling extensive client accounts. Subscriptions from clients renewed. Adhere to and put into practise practises aimed to increase customer retention. Boost the client referral programme and upsells. 
Apply here: https://www.linkedin.com/jobs/view/3539268589/ 


Role: Senior Customer Success Manager 
Location: London Area, United Kingdom (On-site) 
Organization: Robin AI 
As a Director, Customer Success Strategy, you’ll work with the team to develop the Customer Success function’s strategy. Aid in creating organised procedures for account evaluations, renewal, and expansion. Control and monitor the onboarding of customers. Sell customers on the benefits of the Robin AI platform. Help clients buy more of Robin’s goods and services. Aid in developing instructional materials and training programmes to support customer education. Collaborate on fundamental customer success KPIs and performance with the senior leadership team and larger go-to-market team. 
Apply here: https://www.linkedin.com/jobs/view/3539269506/ 


Role: Customer Success Manager 
Location: London, England, United Kingdom (On-site) 
Organization: Protecht 
As a Customer Success Manager, you’ll have a very adaptable culture. Promote a welcoming environment. The fact that we place a high importance on work/life/family balance is one of the best aspects about working for us. Take pleasure in a warm atmosphere and a close-knit team. Our employees are very important to us and are loved by us. You may be our “Unsung Hero” if you receive rewards and recognition. Yearly Performance Bonus Leave: Access to Bonus Days, Paid Parental Leave, and Long Service Leave as well as Birthday Leave. Payment that is competitive. Program for Employee Referrals. Two dedicated L&D days per week. 
Apply here: https://www.linkedin.com/jobs/view/3539795711/ 


Role: Customer Success Manager
Location: Telford, England, United Kingdom (Hybrid)   
Organization: CarltonOne Engagement 
As a Customer Success Manager, you’ll deliver on the targeted KPIs for revenue, customer satisfaction, and retention. Get a thorough understanding of the products and services the client needs. Create and deliver proposals to increase the effectiveness of client programmes and revenue growth. Daily operations of customer accounts to manage. To ensure the complete success of all client programmes, prepare marketing and communication strategy. Conduct quarterly and monthly business reviews with clients regarding the effectiveness of their programmes. Using a ticketing system, support and troubleshoot any client inquiries and resolves. 
Apply here: https://www.linkedin.com/jobs/view/3534802774/ 


Published March 21, 2023

Role: Director, Customer Success Strategy 
Location: Seattle, WA, United States (Remote) 
Organization: CommerceIQ 
As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction. Develop trusting connections with our clients and their key stakeholders, such as VP-level executives, to better understand their needs and spot commercial value-creating potential. Use your management consulting skills to provide customers with strategic direction on their e-commerce or ad spend management projects as well as assistance in identifying and resolving complicated business problems. Work together with the product development team to modify the product roadmap in response to client comments and market developments. Lead a group of customer success managers and make sure they are working towards the same goals. Develop. Metrics for customer success should be measured and analysed to find areas for improvement. 
Apply here: https://www.linkedin.com/jobs/view/3532259379/ 


Role: Vice President, Customer Success 
Location: United States (Remote) 
Organization: Morning Consult 
As a Vice President, Customer Success, you’ll Be unifying and systematising high-impact methods for onboarding, activation, customer support, growth, and renewal across Morning Consult’s SaaS product portfolio and variety of customer categories. By creating and implementing Objectives and Key Results (OKRs), leading the Customer Success division, and assembling, developing, and leading a world-class team. Maintain customer engagement by defining the SaaS portfolio of Morning Consult’s customer journey experience. This includes working with Product and Marketing to create and implement strategies that highlight the value of the product, new features, and new use-cases. Promote an organization-wide customer-centric mentality to represent the voice of the consumer and influence internal stakeholders. Work closely with the teams from Sales, Service, and Commercial Operations to standardise and improve cross-team processes. 
Apply here: https://www.linkedin.com/jobs/view/3403280398/ 


Role: Vice President of Customer Success 
Location: Melbourne, Victoria, Australia (Hybrid) 
Organization: Think & Grow 
As a Vice Presiden of Customer Success, you’ll be in charge of the daily needs of the workplace and the wellbeing of every employee in the AU office, including Culture, Engagement, and Retention. You will be in charge of all consumers, and you will be expected to comprehend their needs, offer your views, and provide thorough involvement. You will work as our company’s spokesperson for our clients, ensuring their complete satisfaction and loyalty. You will be in charge of a team of 25 employees as you build up the CS department’s performance, influence, and revenue. You will be able to recruit, train, and mentor “A players” who are willing to put in the work to address client concerns and support opportunities. To make the consumer experience low-effort and high-value, you will optimise it. 
Apply here: https://www.linkedin.com/jobs/view/3536739732/ 


Role: VP – Customer Success 
Location: Pune, Maharashtra, India 
Organization: ARA Resources Pvt. Ltd. 
As a Sr. Customer Success Manager, you’ll Outstanding organisational and project management skills. Strong communication abilities, including the capacity to deliver excellent group presentations, facilitate groups, and provide one-on-one advice, are a requirement. Ability to evaluate and develop best practises, processes, and procedures to increase the effectiveness and efficiency of teams who interact with customers. Must be able to multitask in a busy, dynamic setting. Self-driven, adaptable, and results-oriented. Able to carry a quota with ease. 
Apply here: https://www.linkedin.com/jobs/view/3533219320/ 


Role: Customer Success Manager 
Location: Santa Clara, CA, United States (On-site)   
Organization: Diligente Technologies 
As a Customer Success Manager, you’ll execute products and solutions, collaborate with other teams such as sales, implementation consultants, and customer education after sales. Treat our clients as business partners by getting to know their business strategy and working together to determine outcomes and benchmarks. Make use of industry indicators and client usage to gain insights into what motivates customers to adopt a product. Provide scalable activities like webinars to promote continuous product adoption and customer interaction. Cross-sell new products to current clients. Anticipate churn risk and create mitigation strategies to reduce turnover among your client base. Recognize possible problems, comprehend the business objectives of the client. 
Apply here: https://www.linkedin.com/jobs/view/3527813060/ 


Published March 20, 2023

Role: Sr. Customer Success Manager  
Location: United States (Remote) 
Organization: Talentify.io   
As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Along with the sales team, secure possibilities for customer renewal and growth. To track progress qualitatively and using KPIs, organise and conduct business review meetings with customer executives (CFO, CAO, VP of Finance, etc.). Provide individualised success plans that encourage adoption and show customers how to work with the hiring company to get the results they want. From the beginning to the end, oversee several concurrent implementation projects and guarantee timely deliveries. 
Apply here: https://www.linkedin.com/jobs/view/3535128401/ 


Role: Enterprise Customer Success Manager 
Location: United States (Remote)   
Organization: AppZen 
As a Enterprise Customer Success Manager, you’ll promote AppZen to all, from senior management to individual contributors. Promoting the use of AppZen by tracking usage and taking the right action. expansion of brand-new goods. Enabling retention and renewal through ongoing product communication. creating and carrying out chances for upselling and expansion. 
Apply here: https://www.linkedin.com/jobs/view/3497896562/ 


Role: Head of Customer Success 
Location: Germany (Remote) 
Organization: receeve 
As the Head of Customer Success, you’ll be establishing connections with important employees at clients. acting as a point of escalation (i.e. in case of SLA breakers). Identifying demands and turning them into company plans or actionable actions. owning SMB and Enterprise account adoption, renewals, and growth across all industries. Handling the goals for expenses and income (renewal, upsell, and expansion). managing contracts with clients. creating best practices and tactics that are measurable, repeatable, and lead to product acceptance, value, and expansion. coordinating closely with Solution Consulting, Support, and Engineering on client demands. Establishing and directing the learning process for clients. establishing best practices for platform utilisation. 
Apply here: https://www.linkedin.com/jobs/view/3531246896/ 


Role: Director Customer Success 
Location: Aliso Viejo, United States, CA 
Organization: Transcepta 
As a Director of Customer Success, you’ll directly manage strategic accounts. In charge of a group of Customer Success Managers. Make sure the CSM team reaches its goals by expanding and renewing. Help the team build measurable, actionable account plans. Inform the leadership on the plans for remediating at-risk customers. Customer feedback on product improvements and/or gaps should be provided to Product Management to help improve customer experience. 
Apply here: https://www.linkedin.com/jobs/view/3535310147/ 


Role: Customer Success Representative 
Location: Austin, TX, United States 
Organization: OutboundEngine  
As a Customer Success Representative, you’ll be responsible for proactive phone calls to our clientele to arrange for account reviews. answering incoming calls from clients for general inquiries, troubleshooting, and technical support via multiple channels. answering emails from incoming clients. promoting OutboundEngine’s benefits with each customer engagement. calming down tense circumstances and reaching an amicable agreement. 
Apply here: https://www.linkedin.com/jobs/view/3531257660/ 


If you're customer-
obsessed, let's talk.

Book a Demo

Don't miss an opportunity!

Get Customer Success jobs sent straight to your inbox.

    Resources & Insights

    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

    Book a Demo