Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 26 – Customer Success Jobs
    Talent Team
    Apr 26, 2021 | 2 min read

    Role: Director of Customer Experience
    Location: Dallas-Fort Worth Metroplex, US 
    Organization: Loloi Rugs
    As a Director of Customer Experience, you will strategically lead and develop a management team to enhance performance by setting clear accountable performance measures. Create a culture and processes which achieve the business goals and objectives with regards to their customer service. Create NPS (Net Promoter Score) – CSAT (Customer Satisfaction), or other Customer Metric. Identify new tools and technologies to better serve the customer. Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Loloi leadership team. Work effectively with all peers and the stakeholders in Sales, Marketing, Operations to negotiate and influence customer improvements. Continually develop improvements and embed successful change projects. 
    Apply here: https://www.linkedin.com/jobs/view/2490375852/


    Role: Customer Success Manager 
    Location: Remote, OR, US 
    Organization: Lytics
    As a Customer Success Manager, you will build relationships with assigned customers, help guide their planning and product usage, and continually delight them with a positive, customer-centric attitude. Partner with customers and account management throughout their lifecycle starting with the on-boarding phase and carrying into post-implementation. Provide ongoing enablement and guidance, including recurring business reviews, in collaboration with Account Management. Become a Lytics expert and enable clients to effectively use Lytics capabilities to power effective multi-channel campaigns. Reliably and effectively manage multiple projects across a range of clients while meeting timelines. Solicit, understand, and package client feedback on product features and capabilities. 
    Apply here: https://www.linkedin.com/jobs/view/2520273616/


    Role: Enterprise Client Success Manager 
    Location: London, England, United Kingdom 
    Organization: Yotpo
    As an Enterprise Client Success Manager, you will spearhead customized strategy and build relationships with some of the world’s most established direct-to-consumer brands in the EMEA and APAC regions. Develop client-specific strategies that maximize ROI while leveraging insights, benchmarks, customer journey design, and other best practices in eCommerce marketing for our diverse client base. Develop opportunities to drive up-sells and contract renewals. Serve as a strategic consultant for your clients’ business while leveraging Yotpo’s solutions, working with clients to optimize their eCommerce marketing strategies with Yotpo’s products. Analyze key account statistics and performance metrics to identify pain points and patterns, delivering ROI and optimizing value for our customers. 
    Apply here: https://www.linkedin.com/jobs/view/2519806116/


    Role: Customer Success Manager (Remote) 
    Location: Remote, Chester, England, United Kingdom  
    Organization: JobFlurry
    As a Customer Success Manager, you will provide customer onboarding support. Identify opportunities for onboarding efficiency, account expansion, and revenue creation. Advise customers on how to improve their performance and increase their return on investment. Clearly communicate the benefits of new product features and ensure customers promptly adopt them. Focus on monitoring customers at risk of churning. Act as a liaison between internal teams to ensure customer needs are being met. Quickly identify gaps in the product that impact the success of customers. Develop and nurture customers into advocates to increase brand awareness. Work closely with the product and engineering teams to ensure issues are resolved. Be a trusted advisor, thought leader, and subject matter expert to customers. 
    Apply here: https://www.linkedin.com/jobs/view/2520086629/


    Role: Manager Customer Success 
    Location: Bengaluru, Karnataka, India 
    Organization:  Nuance Communications
    As a Manager Customer Success, you will create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them. Be accountable to drive efficient usage of Nuance products and services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan. Build, maintain and leverage relationships within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Nuance’s behalf. Orchestrate and gain strong buy-in with multiple external and internal teams and be highly connected to Nuance’s SMEs throughout the customer’s lifecycle. 
    Apply here: https://www.linkedin.com/jobs/view/2519439037/

    Customer Success Manager

    Director of Customer Experience

    Enterprise Client Success Manager

    Manager Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Nov 26 – Customer Success Jobs
    Talent Team
    Nov 26, 2021 | 2 min read

    Role: Customer Success Director 
    Location: Remote, Raleigh, NC, US 
    Organization: 
    Onna
    As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Serve as the trusted point of contact for Onna’s strategic key customers across the customer lifecycle; on-boarding, adoption, advocacy, and renewal. Coach customers to be product experts and train their teams on the Onna platform so they become increasingly self-sufficient. Drive organic growth and expansion within assigned customer accounts; proactively identify and facilitate additional revenue opportunities to enable customers to maximize their value. Proactively identify account risks and develop mitigation plans (coordinating activities internally within Onna and externally with customers) to resolve. 
    Apply here: https://www.linkedin.com/jobs/view/2813294899/


    Role: Customer Success Manager 
    Location: Remote, San Francisco Bay Area, US 
    Organization: 
    Windfall
    As a Customer Success Manager, you will oversee the onboarding of new accounts and ensure a successful implementation for the lifetime of the account. Help the product and engineering team continue to deliver new products at the highest quality. Proactively reach out to customers with ideas and solutions on how to leverage the product to improve their internal processes, workflows, and customer acquisition. Perform focused research on US households to help validate the model and dataset. Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. 
    Apply here: https://www.linkedin.com/jobs/view/2808041598/


    Role: Customer Success Manager 
    Location: Manchester Area, United Kingdom (Hybrid) 
    Organization: 
    AQA
    As a Customer Success Manager, you will be onboarding all newly registered customers by supporting them to become fully engaged with and active users of UAS. Minimizing churn by retaining existing customers and reactivating dormant customers. Identifying opportunities to grow usage of UAS within the existing customer base. Working with Marketing and Sales teams to develop acquisition and growth strategies as identified through customer insight and analysis. Identifying, collecting, interpreting, and reporting on customer data and progress made against objectives, tailoring reports and insight gained to meet a range of audience needs. 
    Apply here: https://www.linkedin.com/jobs/view/2808008142/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    Tipalti
    As a Customer Success Manager, you will manage multiple clients during multiple stages of their product journey including rolling out new features, enhancements, integrations, and from ramping to full adoption. Knowledgeable and understand the goals and priorities of the company in order to drive client success. Ability to assess priority and act quickly. Results-oriented and exceeds quarterly goals. Must be both client-focused and technically savvy. Work cross-functionally to solve client issues. Be a partner in the organization. Work with our sales, marketing, product, and operations teams to continuously optimize the business. 
    Apply here: https://www.linkedin.com/jobs/view/2808044747/


    Role: Customer Success Manager 
    Location: Halifax, NS, Canada 
    Organization: 
    LifeWorks
    As a Customer Success Manager, you will achieve identified revenue and growth targets. Respond to client inquiries & service requests pertaining to their programs and services. Responsible for the execution of client contracts and programs. Responsible for program governance including the review of internal reporting and identification of issues. Managing the renewal process with appropriate internal teams. Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives, etc. Act as a liaison with internal departments to resolve issues that may arise with clients. Managing and coordinating Quality Assurance Reviews. 
    Apply here: https://www.linkedin.com/jobs/view/2813819863/

    Customer Success Director

    Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Nov 25 – Customer Success Jobs
    Talent Team
    Nov 25, 2021 | 2 min read

    Role: Customer Success Director- Remote- US 
    Location: Remote, New York, United States 
    Organization: 
    Foodsmart
    As a Customer Success Director, you will ultimately be responsible for nurturing and growing the relationships with the health plan and employer customers and ensuring their long-term viability. Ensure the clients hit or exceed their account performance goals and secure client renewals. Execute effectively and efficiently with a high degree of professionalism and an entrepreneurial mindset. Identify and problem-solve roadblocks before they become barriers to client success. Listen intensely and ask questions to strategically identify how we can grow and expand within the client’s membership. Work collaboratively, internally, and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations. 
    Apply here: https://www.linkedin.com/jobs/view/2806916773/  


    Role: Director of Customer Success 
    Location: New York, NY, US 
    Organization: 
    Michael Page
    As a Director of Customer Success, you will manage, develop, recruit, and train staff. Define CS processes, team KPI structure. Build and maintain relationships with key stakeholders and grow the business. Identify ongoing problems within the client’s organization and provide solutions to solve them. Conduct presentations, training’s and client demonstrations of best practice. Ensuring the renewal process is smooth by having quarterly wellness checks with client. Provide an exceptional customer experience for the clients through all stages of the process. 
    Apply here: https://www.linkedin.com/jobs/view/2807517925/


    Role: Director, Customer Success – EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Samsara
    As a Director of Customer Success, you will define and drive global strategy for the Customer Success team in EMEA. Hire, develop, and retain a team of Implementation Consultants and Customer Success Managers across Europe. Own the overall success of implementations and ongoing management, ensuring a world-class customer experience. Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams. Collaborate cross-functionally to rapidly improve the customer experience. Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices. Lead an inclusive, engaged, and high-performing team. 
    Apply here: https://www.linkedin.com/jobs/view/2807438391/


    Role: Customer Success Manager – UK 
    Location: Remote, London, England, United Kingdom 
    Organization: 
    Spendesk
    As a Customer Success Manager, you will manage, grow and nurture a portfolio of customers. Push new use cases and new product features to generate up. Sell opportunities. Identify customers at risk to minimize churn & contraction. Identify and work with accounts that are not fully utilizing the platform. Contribute to the product’s development by transmitting client’s feedback to both tech and product teams: you are the customer’s voice. Work on the up-selling strategy and train your teammates on best practices. 
    Apply here: https://www.linkedin.com/jobs/view/2807501876/


    Role: Customer Success Manager 
    Location: Remote, Australia 
    Organization: 
    Gigescape
    As a Customer Success Manager, you will own overall relationship with digital nomads, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisor relationship to help drive the continued value of the products and services. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings. Maintain existing customer success metrics and data as directed. 
    Apply here: https://www.linkedin.com/jobs/view/2811791089/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

  • Nov 24 – Customer Success Jobs
    Talent Team
    Nov 24, 2021 | 2 min read

    Role: Vice President, Customer Success  
    Location: Alpharetta, GA, US (On-site) 
    Organization: Global Payments Inc.
    As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue. Maintain a high level of knowledge and understanding of our industry, business, market. Coach team members to be the expert on our client’s business, strategy, goals, objectives, and organization/contacts. Ensure team is densifying white space opportunities to optimize client’s business performance while growing our revenue. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Support driving revenue-generating opportunities through Salesforce stages to closure. 
    Apply here: https://www.linkedin.com/jobs/view/2805495030/


    Role: Director, Customer Success (Remote) 
    Location: Remote, United States 
    Organization: Caroo
    As a Director, Customer Success, you will develop account management playbook for an evolving tech-enabled product and growing membership base. Collaborate with sales leadership to design account handoff processes. Design and implement account tiers, ensuring each account is served efficiently and effectively based on size. Hire, train, and retain a team of account managers. Implement and maintain account management compensation structures designed to drive behavior in line with business goals. 
    Apply here: https://www.linkedin.com/jobs/view/2810817219/


    Role: Customer Success Director 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Talentful
    As a Customer Success Director, you will responsible for all commercial conversations within your high-tiered and strategic partnership portfolio. Nurture the customers by demonstrating the value Talentful can provide. Understand and develop the customer journey, making sure they have a white-glove experience. Understand and capture your customers’ challenges and objectives, and position Talentful’s potential solutions. Manage a small team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships. 
    Apply here: https://www.linkedin.com/jobs/view/2804881602/


    Role: Customer Success Manager (Remote) 
    Location: Remote, London, England, United Kingdom 
    Organization: Relativity
    As a Customer Success Manager, you will define the business value goals for a customer; craft a strategic plan to pursue those goals. Plan and lead customer meetings, including Quarterly Business Reviews. Understand customer usage and account health to proactively mitigate any renewal risk or product churn. Identify end-user challenges or requests and proactively connect the customer with Relativity SMEs. Work with Account Managers to build and execute annual Success Plans for their accounts. Analyze data to identify trends and trigger opportunities to drive adoption with the customer. Provide oversight to complex initiatives, such as new product configuration/onboarding, upgrades, etc. Act as an internal customer advocate working closely with leadership to foster a company-wide culture of customer success. 
    Apply here: https://www.linkedin.com/jobs/view/2810427309/


    Role: Customer Success Consultant 
    Location: Melbourne, Victoria, Australia (Hybrid) 
    Organization: Compass Education
    As a Customer Success Consultant, you will manage the overall workflow for implementation, training, and account management of assigned signature schools. Implementation of new modules with customers. Complete onsite/remote training sessions & account management visits. Ensure the highest level of service for your portfolio of clients. Ensure all schools in your portfolio are active promoters of the platform. Build relationships with school leadership to ensure product rollout success. Provide clear notes and feedback and escalate customer concerns appropriately. Provide phone, email, and in-person support to Customers when needed. Escalate concerns appropriately to ensure maximum customer satisfaction. 
    Apply here: https://www.linkedin.com/jobs/view/2805476446/

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

Load More
  • Get new job postings
    delivered to your inbox

    CS Jobs Posting

    • Recent Posts

    • Learn more about SmartKarrot

      We are happy to connect for a discussion
      or demo at your convenience

      • Tags

      • Get new job postings
        delivered to your inbox

        Sign-up to get the latest customer success
        opportunities delivered daily!

          GROW WITH THE MOST INTELLIGENT CUSTOMER SUCCESS PLATFORM

          Predictive. Prescriptive. Automated.