Role: Director, Customer Success Strategy
Location: Seattle, WA, United States (Remote)
As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction. Develop trusting connections with our clients and their key stakeholders, such as VP-level executives, to better understand their needs and spot commercial value-creating potential. Use your management consulting skills to provide customers with strategic direction on their e-commerce or ad spend management projects as well as assistance in identifying and resolving complicated business problems. Work together with the product development team to modify the product roadmap in response to client comments and market developments. Lead a group of customer success managers and make sure they are working towards the same goals. Develop. Metrics for customer success should be measured and analysed to find areas for improvement.
Apply here: https://www.linkedin.com/jobs/view/3532259379/
Role: Vice President, Customer Success
Location: United States (Remote)
Organization: Morning Consult
As a Vice President, Customer Success, you’ll Be unifying and systematising high-impact methods for onboarding, activation, customer support, growth, and renewal across Morning Consult’s SaaS product portfolio and variety of customer categories. By creating and implementing Objectives and Key Results (OKRs), leading the Customer Success division, and assembling, developing, and leading a world-class team. Maintain customer engagement by defining the SaaS portfolio of Morning Consult’s customer journey experience. This includes working with Product and Marketing to create and implement strategies that highlight the value of the product, new features, and new use-cases. Promote an organization-wide customer-centric mentality to represent the voice of the consumer and influence internal stakeholders. Work closely with the teams from Sales, Service, and Commercial Operations to standardise and improve cross-team processes.
Apply here: https://www.linkedin.com/jobs/view/3403280398/
Role: Vice President of Customer Success
Location: Melbourne, Victoria, Australia (Hybrid)
Organization: Think & Grow
As a Vice Presiden of Customer Success, you’ll be in charge of the daily needs of the workplace and the wellbeing of every employee in the AU office, including Culture, Engagement, and Retention. You will be in charge of all consumers, and you will be expected to comprehend their needs, offer your views, and provide thorough involvement. You will work as our company’s spokesperson for our clients, ensuring their complete satisfaction and loyalty. You will be in charge of a team of 25 employees as you build up the CS department’s performance, influence, and revenue. You will be able to recruit, train, and mentor “A players” who are willing to put in the work to address client concerns and support opportunities. To make the consumer experience low-effort and high-value, you will optimise it.
Apply here: https://www.linkedin.com/jobs/view/3536739732/
Role: VP – Customer Success
Location: Pune, Maharashtra, India
Organization: ARA Resources Pvt. Ltd.
As a Sr. Customer Success Manager, you’ll Outstanding organisational and project management skills. Strong communication abilities, including the capacity to deliver excellent group presentations, facilitate groups, and provide one-on-one advice, are a requirement. Ability to evaluate and develop best practises, processes, and procedures to increase the effectiveness and efficiency of teams who interact with customers. Must be able to multitask in a busy, dynamic setting. Self-driven, adaptable, and results-oriented. Able to carry a quota with ease.
Apply here: https://www.linkedin.com/jobs/view/3533219320/
Role: Customer Success Manager
Location: Santa Clara, CA, United States (On-site)
Organization: Diligente Technologies
As a Customer Success Manager, you’ll execute products and solutions, collaborate with other teams such as sales, implementation consultants, and customer education after sales. Treat our clients as business partners by getting to know their business strategy and working together to determine outcomes and benchmarks. Make use of industry indicators and client usage to gain insights into what motivates customers to adopt a product. Provide scalable activities like webinars to promote continuous product adoption and customer interaction. Cross-sell new products to current clients. Anticipate churn risk and create mitigation strategies to reduce turnover among your client base. Recognize possible problems, comprehend the business objectives of the client.
Apply here: https://www.linkedin.com/jobs/view/3527813060/