Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 26 – Customer Success Jobs
Role: Director of Customer Experience
Location: Dallas-Fort Worth Metroplex, US
Organization: Loloi Rugs
As a Director of Customer Experience, you will strategically lead and develop a management team to enhance performance by setting clear accountable performance measures. Create a culture and processes which achieve the business goals and objectives with regards to their customer service. Create NPS (Net Promoter Score) – CSAT (Customer Satisfaction), or other Customer Metric. Identify new tools and technologies to better serve the customer. Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Loloi leadership team. Work effectively with all peers and the stakeholders in Sales, Marketing, Operations to negotiate and influence customer improvements. Continually develop improvements and embed successful change projects.
Apply here: https://www.linkedin.com/jobs/view/2490375852/
Role: Customer Success Manager
Location: Remote, OR, US
As a Customer Success Manager, you will build relationships with assigned customers, help guide their planning and product usage, and continually delight them with a positive, customer-centric attitude. Partner with customers and account management throughout their lifecycle starting with the on-boarding phase and carrying into post-implementation. Provide ongoing enablement and guidance, including recurring business reviews, in collaboration with Account Management. Become a Lytics expert and enable clients to effectively use Lytics capabilities to power effective multi-channel campaigns. Reliably and effectively manage multiple projects across a range of clients while meeting timelines. Solicit, understand, and package client feedback on product features and capabilities.
Apply here: https://www.linkedin.com/jobs/view/2520273616/
Role: Enterprise Client Success Manager
Location: London, England, United Kingdom
As an Enterprise Client Success Manager, you will spearhead customized strategy and build relationships with some of the world’s most established direct-to-consumer brands in the EMEA and APAC regions. Develop client-specific strategies that maximize ROI while leveraging insights, benchmarks, customer journey design, and other best practices in eCommerce marketing for our diverse client base. Develop opportunities to drive up-sells and contract renewals. Serve as a strategic consultant for your clients’ business while leveraging Yotpo’s solutions, working with clients to optimize their eCommerce marketing strategies with Yotpo’s products. Analyze key account statistics and performance metrics to identify pain points and patterns, delivering ROI and optimizing value for our customers.
Apply here: https://www.linkedin.com/jobs/view/2519806116/
Role: Customer Success Manager (Remote)
Location: Remote, Chester, England, United Kingdom
As a Customer Success Manager, you will provide customer onboarding support. Identify opportunities for onboarding efficiency, account expansion, and revenue creation. Advise customers on how to improve their performance and increase their return on investment. Clearly communicate the benefits of new product features and ensure customers promptly adopt them. Focus on monitoring customers at risk of churning. Act as a liaison between internal teams to ensure customer needs are being met. Quickly identify gaps in the product that impact the success of customers. Develop and nurture customers into advocates to increase brand awareness. Work closely with the product and engineering teams to ensure issues are resolved. Be a trusted advisor, thought leader, and subject matter expert to customers.
Apply here: https://www.linkedin.com/jobs/view/2520086629/
Role: Manager Customer Success
Location: Bengaluru, Karnataka, India
Organization: Nuance Communications
As a Manager Customer Success, you will create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them. Be accountable to drive efficient usage of Nuance products and services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan. Build, maintain and leverage relationships within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Nuance’s behalf. Orchestrate and gain strong buy-in with multiple external and internal teams and be highly connected to Nuance’s SMEs throughout the customer’s lifecycle.
Apply here: https://www.linkedin.com/jobs/view/2519439037/
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