Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 27 – Customer Success Jobs
Role: AVP, Customer Success
Location: Remote, United States
Organization: League Inc.
As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. Champion programs to optimize customer satisfaction, measured by Net Promoter Score and other customer engagement methodologies. Create and implement a customer success engagement model inclusive of account management, retention and cross-sell/up-sell initiatives. Expand revenue and League expanded offerings in existing accounts and increase average customer lifetime value. Build a system to easily communicate status of Customer Success initiatives to the Executive Management team and other key stakeholders. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders.
Apply here: https://www.linkedin.com/jobs/view/2521260712/
Role: Director, Customer Success
Location: Raleigh-Durham-Chapel Hill Area, US
As a Director of Customer Success, you will act as key liaison between the customers and the internal teams, with a strong commitment to enhance customer success. Build a trusted advisor relationship with each assigned customer to ensure goals are aligned from a business strategy perspective, identify business outcomes, and customer success metrics are defined. Consistently monitor the performance of assigned accounts, tracking progress to goals, and proactively taking action via roadmap creation and execution. Work to identify and/or develop opportunities for account growth and product adoption. Resolve account concerns through internal collaboration and risk assessment and resolution. Provide critical leadership and operational responsibility for delivering on customer expectations, commitments, and contractual maintenance commitments.
Apply here: https://www.linkedin.com/jobs/view/2521424752/
Role: Customer Success Manager
Location: Remote, London Area, United Kingdom
Organization: Veda Consulting Company
As a Customer Success Manager, you will work closely with our team of software developers advising clients on how to best utilize CiviCRM. Project Manage using an Agile approach. Assist in organizing London events & meetups for a global audience. Provides comprehensive CiviCRM support; from how CiviCRM can fit into businesses, through to implementation and providing ongoing support services. Specialize in advising clients on workflows fit for purpose with CiviCRM such as Gift Aid, Finance, Membership, Event, contact management, and day-to-day administrative processes. Provide a communication bridge between technical CiviCRM developers and CiviCRM Users.
Apply here: https://www.linkedin.com/jobs/view/2496375158/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will collaborate with Account Managers to develop account strategies for the agricultural customers in order to ensure fruitful and lasting partnerships with them. Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt. Use all data available to you to identify at-risk accounts, flag these to the Account Manager, and work with them to get a customer back on track. Listen to the Customers’ feedback to identify new product ideas and functionality and work with the Product team to add this to the product pipeline. Work with Product to pilot new products and to play a key role in their go-to-market strategy.
Apply here: https://www.linkedin.com/jobs/view/2506744291/
Role: Customer Success Manager – SMB
Location: Barangaroo, New South Wales, Australia
As a Customer Success Manager, you will be retaining and growing customer accounts, including increased commitment in Nearmap products. Developing and leveraging customer relationships to improve customer retention. Managing the renewal process and negotiating multi-variable contracts. Increasing customer retention by conducting regular check-in calls for tactical items and performing quarterly health checks for strategic reviews. Identifying areas for growth within the account upon renewal and partner with appropriate internal teams to progress. Tracking accounts to identify churn risk, communicate to management, and work proactively to eliminate that risk. Be the principal point of contact for key customers and leverage the internal organization to meet the needs of your customers.
Apply here: https://www.linkedin.com/jobs/view/2506776447/
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