Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 28 – Customer Success Jobs
Role: Client Success Director (Real Estate)
Location: New York, NY, US
As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Set expectations (timing, offers, selection) & explaining the engagement process to clients for launching business applications. Oversee process for contract and document execution. Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews. Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Troubleshoot issues (may be related to payments, relationship, field operations).
Apply here: https://www.linkedin.com/jobs/view/2522781320/
Role: Manager, Customer Success
Location: Boston, MA, US
As a Manager of Customer Success, you will be hiring, training, developing, and retaining talented engaged Customer Success Managers; coaching and mentoring, evaluating job performance, providing meaningful, timely feedback, and appropriately addressing performance issues. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. Ensure Customer Success Managers have appropriate training and development to perform their jobs, use data to track KPIs, forecast retention, and create customer insight. Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers. Continually identify ways to mitigate any risk that threatens customer growth, satisfaction, or renewal Qualifications.
Apply here: https://www.linkedin.com/jobs/view/2498068444/
Role: Customer Success Director
Location: England, United Kingdom
As a Customer Success Director, you will drive customer retention. Assemble the processes, tools, metrics, people and culture needed to deliver exceptional performance and customer experiences. Develop and deploy strategies, action plans and playbooks to improve the customer experience, increase customer retention and enable account growth. Build strong internal partnerships with cross-functional teams inside and beyond the Customer Success organization, including Sales, Product, Marketing, Channel and Sales Operations. Understand market trends and keep up-to-date with the latest developments, trends and technology impacting our function and industry. Read and analyze customers’ results and share best practices with the team for them to educate customers to improve their results. Deliver renewal results, measured against monthly, quarterly, and annual targets.
Apply here: https://www.linkedin.com/jobs/view/2521972708/
Role: Customer Success Manager
Location: Remote, United Kingdom
As a Customer Success Manager, you will welcome & onboard new customers. Building trust and maintaining strong relationships with each customer. Supporting customers in achieving their business goals with SpecifiedBy with training, online review sessions and webinars. Developing processes for identifying underperforming accounts, and execute strategies designed to address these issues. Working with customers through the subscription renewal process. Identifying opportunities and putting in place processes to upsell additional services to existing customers on a consistent basis. Turning successful customers into advocates through case studies, testimonials and reviews. Producing content (webinars, articles, videos, newsletter, press releases, etc.) based on learnings from successful customers. Creating and maintaining useful guidance and support documentation.
Apply here: https://www.linkedin.com/jobs/view/2500117148/
Role: Customer Success Manager
Location: Remote, Australia
Organization: Kineo (Asia Pacific)
As a Customer Success Manager, you will manage and maintain a portfolio of existing accounts and their customer lifecycles. Solve for customers and deliver an experience that drives adoption and retention. Develop relationships that promote retention and loyalty. Know customers unlike anybody else, becoming trusted advisors that customers see as a true partner. Drive revenue and grow customers – identify upsell/expansion opportunities for customers. Prepare pricing/proposals for an upsell/expansion sale and close the sales loop. Continuously gauge the customer’s likelihood for attrition and proactively engage those at risk.
Apply here: https://www.linkedin.com/jobs/view/2500137152/
Get new job postings
delivered to your inbox
opportunities delivered daily!