Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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April 28 – Customer Success JobsShare this job list:
Role: Client Success Director (Real Estate)
Location: New York, NY, US
Organization: REEF
As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Set expectations (timing, offers, selection) & explaining the engagement process to clients for launching business applications. Oversee process for contract and document execution. Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews. Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Troubleshoot issues (may be related to payments, relationship, field operations).
Apply here: https://www.linkedin.com/jobs/view/2522781320/
Role: Manager, Customer Success
Location: Boston, MA, US
Organization: WhiteSource
As a Manager of Customer Success, you will be hiring, training, developing, and retaining talented engaged Customer Success Managers; coaching and mentoring, evaluating job performance, providing meaningful, timely feedback, and appropriately addressing performance issues. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. Ensure Customer Success Managers have appropriate training and development to perform their jobs, use data to track KPIs, forecast retention, and create customer insight. Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers. Continually identify ways to mitigate any risk that threatens customer growth, satisfaction, or renewal Qualifications.
Apply here: https://www.linkedin.com/jobs/view/2498068444/
Role: Customer Success Director
Location: England, United Kingdom
Organization: HappyOrNot
As a Customer Success Director, you will drive customer retention. Assemble the processes, tools, metrics, people and culture needed to deliver exceptional performance and customer experiences. Develop and deploy strategies, action plans and playbooks to improve the customer experience, increase customer retention and enable account growth. Build strong internal partnerships with cross-functional teams inside and beyond the Customer Success organization, including Sales, Product, Marketing, Channel and Sales Operations. Understand market trends and keep up-to-date with the latest developments, trends and technology impacting our function and industry. Read and analyze customers’ results and share best practices with the team for them to educate customers to improve their results. Deliver renewal results, measured against monthly, quarterly, and annual targets.
Apply here: https://www.linkedin.com/jobs/view/2521972708/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: SpecifiedBy
As a Customer Success Manager, you will welcome & onboard new customers. Building trust and maintaining strong relationships with each customer. Supporting customers in achieving their business goals with SpecifiedBy with training, online review sessions and webinars. Developing processes for identifying underperforming accounts, and execute strategies designed to address these issues. Working with customers through the subscription renewal process. Identifying opportunities and putting in place processes to upsell additional services to existing customers on a consistent basis. Turning successful customers into advocates through case studies, testimonials and reviews. Producing content (webinars, articles, videos, newsletter, press releases, etc.) based on learnings from successful customers. Creating and maintaining useful guidance and support documentation.
Apply here: https://www.linkedin.com/jobs/view/2500117148/
Role: Customer Success Manager
Location: Remote, Australia
Organization: Kineo (Asia Pacific)
As a Customer Success Manager, you will manage and maintain a portfolio of existing accounts and their customer lifecycles. Solve for customers and deliver an experience that drives adoption and retention. Develop relationships that promote retention and loyalty. Know customers unlike anybody else, becoming trusted advisors that customers see as a true partner. Drive revenue and grow customers – identify upsell/expansion opportunities for customers. Prepare pricing/proposals for an upsell/expansion sale and close the sales loop. Continuously gauge the customer’s likelihood for attrition and proactively engage those at risk.
Apply here: https://www.linkedin.com/jobs/view/2500137152/0 Posted By SmartKarrot’s
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May 06 – Customer Success JobsShare this job list:
Role: Customer Success Director – Healthcare
Location: Remote, San Francisco Bay Area, US
Organization: Innovaccer
As a Customer Success Director, you will understand customer needs and be a client counselor by working together with the customer to come up with solutions to key customer problems. Build a client relationship and acts as a trusted advisor to the client. Know customer problems and KPIs and guide the customer to the best platform use. Identify opportunities to grow business with the customers and engage the sales team with the process. Build a project charter and manage the overall project. Responsible for conducting project kickoff meetings, defining project scope, facilitating technical/operational requirements identification, project budget or anticipated savings, and establishing a framework for the management of ongoing project activities. Manage the kick-off meetings & QBRs for their customers.
Apply here: https://www.linkedin.com/jobs/view/2450989889/
Role: Director of Customer Success
Location: El Segundo, CA, US
Organization: TechStyle Fashion Group
As a Director of Customer Success, you will ensure “voice of customer” is heard, understood and advocated for in-regards to service experiences. Develop a process to identify and report bugs through GMS insight channels and create a feedback loop to ensure quick resolution and communication between GMS and brand teams. Focused on creating a strategy to formally document and efficiently update script messaging across all GMS channels and technology platforms. Partner with GMS Analytics to develop new insight reports, improve existing versions, and organize data to create value add action plans. Monitor potential service outliers to proactively address opportunities and create memorable first-class service experiences.
Apply here: https://www.linkedin.com/jobs/view/2316153167/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: SparkPost
As a Customer Success Manager, you will build and grow mutually beneficial relationships with customers. Create strong relationships with decision-makers and influencers to secure renewals and identify and nurture expansion opportunities. Demonstrate and promote the use of the products and articulate business value to the customer through an effective ROI conversation. Be knowledgeable about the email sending and analytics products with hands-on experience. Shepherd renewal activities and manage tasks to support upgrades, licensing and contractual agreements. Meet team revenue targets for renewals and growth.
Apply here: https://www.linkedin.com/jobs/view/2519072754/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Yapily
As a Customer Success Manager, you will be responsible for managing the relationship of the existing clients with Yapily and building strategic relationships from C-suite down. Seeking new business opportunities within existing accounts and increasing the usage within these accounts. Helping shape the product offering in response to the customers’ needs and strategic plans. Driving adoption, setting goals and success metrics, demonstrate return-on-investment. Managing and executing project plans for several concurrent implementations. Working with account managers to ensure renewals and upsell opportunities.
Apply here: https://www.linkedin.com/jobs/view/2534350816/
Role: Customer Success Manager I MSP
Location: Melbourne, Victoria, Australia
Organization: Byte
As a Customer Success Manager, you will create clarity on customer contracts, customer expectations and service delivery (all roads lead to Customer Success). Customer onboarding as per the transition plan and internal processes. Lead, manage and hold your team members accountable for their customer success. Identify opportunities from Service Improvement Plan, Business Improvement Plan, and Asset Lifecycle Management for action by the sales team. Proactive introduction of Byte’s offerings from Marketing with customers to identify any needs and requirements while educating the customer on Byte’s broader capability. Flag any customers’ risk to the management (MS L10) and sales team to prevent account churn and to secure optimal terms.
Apply here: https://www.linkedin.com/jobs/view/2520410038/0 Posted By SmartKarrot’s
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May 05 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success
Location: Remote, United States
Organization: ChartSpan Medical Technologies
As a Vice President of Customer Success, you will provide guidance on and executes client retention strategy and multi-level client management processes. Contributes to company culture by providing radical candor and patient guidance to the Client Services team and fellow ChartSpan employees. Create and implement client-facing Reports that detail assessments completed, results and opportunities. Develop strategies to improve Provider quality performance. Oversees and responsible for all aspects of team management to ensure quality and effectiveness. Ensures collaboration across teams to resolve client issues and challenges and proactively works with senior leadership to maintain a positive atmosphere.
Apply here: https://www.linkedin.com/jobs/view/2533227717/
Role: Director of Customer Success – North America
Location: Austin, Texas Metropolitan Area, US
Organization: Adthena
As a Director of Customer Success, you will identify clients with limited value or who are at risk and personally manage escalations from your direct reports and follow a methodical escalation process to ensure the appropriate CS and AM can mitigate the risk as quickly as possible. Champion and maintain the feedback culture to ensure customer requests for the region are considered by product in development. Be an expert on a company and departmental best practices and encourage direct reports to adopt these throughout the customer lifecycle. Identify opportunities for continuous improvement, advocate change and collaborate with stakeholders to implement those. Encourage teams to deeply understand customer objectives, challenge the solutions they bring forward and the value it delivers and become a trusted partner to the clients they serve.
Apply here: https://www.linkedin.com/jobs/view/2506169544/
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Canonical
As a Customer Success Manager, you will build a relationship with customer executives and operations teams to understand their needs. Represent Canonical in customer discussions about service offerings and capabilities. Help customers understand the range of services they can consume and how to make the most of them. Catch problems early and escalate awareness in Canonical quickly. Drive retention among the customers by ensuring their awareness of the work. Identify opportunities for expansion and growth based on their business needs. Develop the customer success processes and materials to grow the customer success team. Coordinate Canonical efforts to add capabilities specific to particular customers. Engage with the training and development program to increase your own skill and awareness.
Apply here: https://www.linkedin.com/jobs/view/2517735628/
Role: Customer Success Manager – UK&I
Location: London, England, United Kingdom
Organization: Qualtrics
As a Customer Success Manager, you will assume revenue responsibility for 8-12 large, strategic customers and understand their businesses to achieve quarterly and annual renewal and expansion targets. Define and execute your strategy for maturing and expanding customer accounts by establishing and managing relationships with senior executives at some of the world’s largest enterprises. See a problem, solve a problem. Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve, scale and improve the customer’s Qualtrics experience. Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest-growing segments in the experience economy. Continue building Qualtrics’ unique culture by living Qualtrics’ values (TACOS).
Apply here: https://www.linkedin.com/jobs/view/2517748511/
Role: Customer Success Manager
Location: Sunshine Coast, Queensland, Australia
Organization: GreaseBoss (YC W21)
As a Customer Success Manager, you will provide onboarding, installation, and commissioning support of GreaseBoss systems at customer sites. Developing efficient and scalable onboarding, installation and commissioning processes and instructional materials. Identifying opportunities to improve client plant reliability, availability, and/or performance using the GreaseBoss system. Analyse and interpret customer usage data to improve value received by the customer from the GreaseBoss system. Work with the software team to develop reporting and analytics capability in GreaseCloud. Continuous development and improvement of internal sales processes and the relevant documentation. Provide support, mentoring, and technical reviews for colleagues in the group in predictive and preventive maintenance practices.
Apply here: https://www.linkedin.com/jobs/view/2517780052/0 Posted By SmartKarrot’s
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May 04 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Remote, United States
Organization: Cypress.io
As a Director of Customer Success, you will design customer experiences and journeys that create successful practitioners and advocates of Cypress products. Mentor and inspire a team of high-performing Customer Success Managers, Customer Success Engineers, and Technical Account Managers. Hire and onboard new team members who will quickly become strong individual contributors. Ensure that customers derive maximum value from their investments with us and fully leverage our products on an ongoing basis. Develop trusted advisor relationships between company and key customer stakeholders and executive sponsors to fully understand our customers’ strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering.
Apply here: https://www.linkedin.com/jobs/view/2515359866/
Role: Director of Customer Success
Location: Remote, United States
Organization: RESTOREskills
As a Director of Customer Success, you will define objectives and key results for onboarding, retention, and internal growth. Build and manage the Customer Success team. You will be a hands-on leader and support with critical accounts, onboarding, and implementation. Collaborate with RESTORE’s Clinical team, product management, and developers to ensure product-market fit. Ensure the partners are meeting their business and clinical outcomes through RESTORE-Skills. Own the customer success and feedback process. Shape the growth strategy and processes.
Apply here: https://www.linkedin.com/jobs/view/2515395608/
Role: Customer Success Specialist
Location: Remote, Glasgow, Scotland, United Kingdom
Organization: One Click LCA
As a Customer Success Specialist, you will get and stay up to date with the One Click LCA platform inside out to be able to help others. Helping the customers with their queries and their resolution related to the software, building and product LCA & EPDs. Host and deliver kick-off and other training sessions for the users. Writing and contributing to guidance articles. Identifying customer experience improvements and raising them to Product Management. Support LCA projects and other ad hoc undertakings with your expertise.
Apply here: https://www.linkedin.com/jobs/view/2532120393/
Role: Customer Success Manager
Location: London Area, United Kingdom
Organization: GetHarley
As a Customer Success Manager, you will build and grow an A-Team of customer success executives. Define and evolve team processes (performance, training, work organization, compensation). Define daily targets and ensure team members are set-up for success to achieve those targets. Support and coach team members with their tasks and continuous progression. Structure and scale the operational processes in order to provide a flawless experience for the customers. Help define and execute the customer strategy & vision.
Apply here: https://www.linkedin.com/jobs/view/2531765992/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Ploy
As a Customer Success Manager, you will be responsible for project managing challenging and dynamic customer implementations. Mastering the inner workings of a full enterprise product platform. Managing customer success efforts to ensure exceptional experiences for businesses of all sizes. Building and maintaining strong relationships with key customers. Educating customers on best practices and providing professional level guidance. Streamlining the implementation process to ensure a positive onboarding experience for the customer. Leading the product input feedback process internally at Peakon to ensure constant and valuable customer input is available to the product team. Onboarding, mentoring and training new customer success teammates.
Apply here: https://www.linkedin.com/jobs/view/2515393945/
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