Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • May 03 – Customer Success Jobs
    Talent Team
    May 3, 2021 | 3 min read

    Role: Client Success Director – Sales
    Location: Atlanta, GA, US 
    Organization: 
    BRKThru Digital
    As a Client Success Director, you will obtain a solid pipeline of active pending business at all times. Keep abreast of the latest industry trends. Ability to have difficult conversations both internally and externally. Identifying potential customers through networking initiatives, cold-calling, and email communications. Responsible for delivering required reports by management on a timely basis. Work in conjunction with the support team to prepare and deliver sales presentations to potential and existing customers. Resolve customer complaints in a timely and professional manner to maintain customer loyalty. Expanding industry knowledge by attending educational workshops and reading professional publications. Responsible for receiving customer referrals and client testimonials. Maintain an accurate and up-to-date CRM system at all times. 
    Apply here: https://www.linkedin.com/jobs/view/2530288460/


    Role: Customer Success Manager 
    Location: Glendale, CA, US 
    Organization: 
    Phonexa
    As a Customer Success Manager, you will be Phonexa’s subject matter expert on call and web lead performance marketing by maintaining an in-depth understanding of products, services and Technology. Manage a portfolio of accounts in various life cycle stages and allocate appropriate resources to ensure value is being delivered to the customer base. Proactively identify growth opportunities for customers and improve their awareness of the product features or integrations available through Phonexa. Validate customers’ desired business outcomes by providing daily platform support, a strategic platform set up recommendations and value assessments. Leverage internal tools to monitor customer health while allocating resources to ensure potential is realized and risk is mitigated. Provide support and services while troubleshooting and escalating on behalf. 
    Apply here: https://www.linkedin.com/jobs/view/2530240575/  


    Role: Director of Customer Success 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    Burst SMS
    As a Director of Customer Success, you will take responsibility for the customer journey across all customer segments. Establish and maintain productive, professional and customer-centric relationships with customer experience front of mind. Drive growth through understanding the existing and potential use cases of the product suite and demonstrate to customers how to succeed and draw more value from them. Identify new business, cross-sell and up-sell opportunities through existing clients, and distribute them for action to relevant teams. Develop and maintain a strong view into retention and churn, and develop powerful mitigation strategies across the business client base. Establish and maintain productive, professional relationships with key internal personnel. 
    Apply here: https://www.linkedin.com/jobs/view/2514290448/


    Role: Customer Success Manager 
    Location: Great Abington, England, United Kingdom 
    Organization: 
    Illumina
    As a Customer Success Manager, you will lead highly complex customer implementation projects as the designated project manager to ensure the successful adoption and use of Illumina solutions. Ensure a clear understanding of customer needs, review and provide guidance on best practices, solutions and services that will enable the customer to be successful. Influence external team members to provide the support required for success. Determine project scope, develop, plan, coordinate and track project plans, timelines, tasks and communicate progress. Maintain regular customer communications and proactively identify barriers or issues that may prevent or delay project progress and work with the extended commercial teams to drive a prompt resolution. 
    Apply here: https://www.linkedin.com/jobs/view/2473952654/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom  
    Organization:
    Coterie
    As a Customer Success Manager, you will be responsible for the successful delivery of customer projects; to scope, within budget and to timescales agreed. Development of scope of works (including pricing) in partnership with the Client Director team to respond to the client in a timely manner. Responding to tasks on Hubspot from the Client Director team and executing the setup of jobs in readiness for the delivery team to respond. Management of client expenditure, delivery of work against scope and timescales. Responsible for keeping the client abreast of status on a weekly cadence using the templates available. Actively identifying new project opportunities and potential new contacts within live accounts and working with the Client Director to bring opportunity to fruition. 
    Apply here: https://www.linkedin.com/jobs/view/2505058095/

    Client Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Aug 18 – Customer Success Jobs
    Talent Team
    Aug 18, 2022 | 2 min read

    Role: Customer Success Director
    Location: Remote, United States 

    Organization: OfferFit 
    As a Customer Success Director, you will own customer satisfaction – oversee the design, execution, and reporting across use cases to ensure the customer success & enthusiasm with OfferFit product. Quarterback internal resources to ensure customers’ continued success with deployments and implementations. Quantify business impact of using OfferFit and communicate out to customers regularly. Become a trusted customer advisor. Understand customer business context and pain, and facilitate the strategic mapping of OfferFit value to identify potential upsell opportunities. Work closely with the OfferFit sales team to close upcoming renewals & upsell opportunities. Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap. Participate in determining OfferFit’s product strategy.
    Apply here: https://www.linkedin.com/jobs/view/3226227119/ 


    Role: Director of Customer Success 
    Location: Remote, United States 
    Organization: Prescryptive Health, Inc.
    As a Director of Customer Success, you will lead Prescryptive’s relationships with customer to ensure high satisfaction and retention rates. Provide consultative services and present growth opportunities to clients. Work with internal product teams to onboard new customers and new customer services, and drive utilization of Prescryptive services. Identify, develop, and lead implementation of key process improvements to support a positive customer experience as Prescryptive scales. Work with internal teams to build out services that further support customer self-service. Create dashboards to monitor critical client success metrics. Respond to client and member inquiries and ensure rapid resolution through the appropriate Prescryptive processes. Lead the development and implementation of client nurturing programs that educate and support customer objectives. 
    Apply here: https://www.linkedin.com/jobs/view/3219905435/


    Role: Customer Success Manager
    Location: Melbourne, Victoria, Australia (Hybrid)
    Organization: 
    Yellow Canary
    As a Customer Success Manager, you will drive increased value, retention, customer satisfaction, and expansion of the footprint, focussing on the newest products. Develop collaborative relationships internally across product, sales, engineering, data, and marketing to facilitate an exceptional customer experience. Create initiatives to drive customer satisfaction, adoption and expansion. Design and improve processes that ensure a seamless and delightful journey for customers. Be a key customer contact; guiding them over their hurdles and delivering value through proactive engagement. Play an important role in developing the executive strategy.
    Apply here: 
    https://www.linkedin.com/jobs/view/3219947225/


    Role: Customer Success Manager
    Location: London, England, United Kingdom (Hybrid)
    Organization: 
    Perpetua
    As a Customer Success Manager, you will build, manage, and grow relationships with the customers by optimizing their data using the Perpetua platform to help ensure their ad performance exceeds their expectations. Partner with the customers to develop meaningful success plans that feed their long term goals. Offer strategic advertising solutions and in customers, earning their trust by educating them on how to achieve optimal success with Perpetua. Manage key metrics that feed into team based goals around retention, growth, and advocacy. Serve as the customer advocate to ensure product feedback is passed to the Product and Engineering teams. Identify and close upsell opportunities with existing customers.
    Apply here: https://www.linkedin.com/jobs/view/3177027084/


    Role: Customer Success Manager R5593
    Location: Brighton, England, United Kingdom
    Organization: 
    Avalara
    As a Customer Success Manager, you will walk customers through the features of the product or service, connecting those features directly with customers’ desired outcomes. Serve as a point of escalation for customer issues, responding promptly and appropriately, and engaging cross-functional leaders when appropriate. Lead periodic check-ins and Business Reviews with key customers to ensure they are receiving the most value from Avalara’s products and services. Work closely with Account Managers to drive customer renewals. Look for opportunities to bridge customer desired outcomes and pain points to additional products/services offered by the organisation. Customer liaison to communicate and coordinate with Customer Education, Product, and Marketing Teams. Build effective working relationships within the internal stakeholders, fostering high-quality professional partnerships.
    Apply here: https://www.linkedin.com/jobs/view/3177381352/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Aug 17 – Customer Success Jobs
    Talent Team
    Aug 17, 2022 | 2 min read

    Role: VP of Customer Success
    Location: Remote, Dallas, TX, US
    Organization: 
    Textio
    As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Representing the voice of the customer and influencing internal partners by promoting a customer-centric mentality across the organization. Architecting the customer success organization, including systems, structures, and processes, to support the ambitious customer and revenue goals. Designing and supporting balanced customer success offerings for the full range of customer segments.
    Apply here: 
    https://www.linkedin.com/jobs/view/3191660996/


    Role: Customer Success Director
    Location: Remote, United States
    Organization: 
    IntelliShift
    As a Customer Success Director, you will develop and manage a small portfolio of large, high-value enterprise customers with a deep knowledge of the customer’s business goals and success criteria. Manage all customer subscriptions to ensure high retention and mitigate churn risk. Identify and execute growth opportunities tied to upsell, cross-sell, and expansion. Build and foster relationships with all contact levels, with emphasis on value-added relationships with executive and senior leadership. Manage the customer through the lens of the customer journey achieving all milestones along the way. Proactively manage customer health and engagement to mitigate business risk.
    Apply here: https://www.linkedin.com/jobs/view/3222973946/


    Role: Customer Success Manager
    Location: Remote, United Kingdom
    Organization: 
    Trimble Inc.
    As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Onboard new accounts, understand the customer’s objectives, consult, and educate customers about the most relevant solutions to ensure that their goals are achieved. Collaborate closely with Senior CSMs and the Sales team to establish and build relationships with new and existing customers. Manage customer relationships with the goal of increasing customer retention, ensuring renewals, and driving product expansion. Contribute in the development and delivery of Customer Success oriented assets for internal teams, division partners, and for the AEC user community.
    Apply here: https://www.linkedin.com/jobs/view/3223922274/


    Role: Customer Success Executive (3164)
    Location: Remote, United Kingdom
    Organization: 
    GBG Plc
    As a Customer Success Executive, you will deliver an exceptional experience for GBG clients by helping them with business challenges/problems and new requirements. Articulate the value and business benefits of the complete range of GBG products and services. Lead a portfolio of Identity Europe accounts/opportunities and provide direction and sales engagement support. Engage with clients at all levels and be the lead for all client engagements. Work closely with all GBG internal stakeholders to ensure client and sector challenges are built into the product roadmap. Work with the Legal department to finalize contracts and participate in customer negotiations. Grow GB’s overall revenue and margin.
    Apply here: https://www.linkedin.com/jobs/view/3223795558/


    Role: Senior Customer Success Manager (Education)
    Location: Sydney, New South Wales, Australia (Hybrid)
    Organization: 
    Sonder
    As a Senior Customer Success Manager, you will collaborate with sales leaders and executives to align on pre-sales and post-sales revenue strategies, renewal forecasting, coverage plans, and account opportunities. Work with the data analytics and product teams to provide actionable customer insights. Deliver training programs, briefings, and presentations to external stakeholders. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Bring new customer product feedback internally to advise and inform product development.
    Apply here: https://www.linkedin.com/jobs/view/3216385657/ 

    Customer Success Director

    Customer Success Executive

    Customer Success Manager

    senior customer success manager

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Aug 16 – Customer Success Jobs
    Talent Team
    Aug 16, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Cambridge, MA, US
    Organization: 
    Volta Labs, Inc.
    As a Director of Customer Success, you will build out and lead the customer success organization that includes customer service and field applications scientists. Establish both leading and lagging KPIs to enhance customer advocacy. Develop a framework for the Technology Access Program (TAP) to span from “demo lab” to field placements. Work with customers to define objectives and deliverables, monitor progress, provide support, convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.). Contribute to application development including design of experiments and collateral development. Deliver customer training programs to improve the customer onboarding experience.
    Apply here: 
    https://www.linkedin.com/jobs/view/3160069798/


    Role: Customer Success Manager
    Location: Atlanta, GA, US
    Organization: 
    Bonterra
    As a Customer Success Manager, you will manage ongoing client relationships effectively to drive high client retention, loyalty and satisfaction. Monitor client health and engagement using internal dashboards and regular health checks to proactively identify at-risk clients and establish retention and success plans moving forward. Engage with client stakeholders to identify, define, track and measure the overall impact of Bonterra software to the organization. Identify opportunities to better retain clients based on client size, length of service, and other factors. Collaborate with the sales organization to ensure a successful client lifecycle with opportunities for renewal, cross-sell and upsell. Drive client participation in Social Solutions communities and use of available knowledge base and online support tools.
    Apply here: https://www.linkedin.com/jobs/view/3221173389/


    Role: Customer Success Manager
    Location: Sheffield, England, United Kingdom (Hybrid)
    Organization: 
    Tes
    As a Customer Success Manager, you will proactively contact customers to assist with onboarding and demonstrating our product platforms to encourage full utilization. Promote the added-value of the product and packages; particularly in relation to how schools’ staff can benefit from increased utilization. Proactively identify cross-sell and upsell opportunities of products through customer engagement ensuring these are captured accurately on our CRM system to enable our sales team to offer appropriate solutions. Deliver consistently against a clear set of objectives and KPI’s relating to customer interactions, increase in product onboarding and adoption. Demonstrate high levels of engagement and passion about all Tes products and an ability to translate this to all our customers.
    Apply here: https://www.linkedin.com/jobs/view/3223352263/


    Role: Customer Success Manager
    Location: London, England, United Kingdom (Hybrid)
    Organization: 
    Attraqt
    As a Customer Success Manager, you will build strong, authentic relationships with key stakeholders to fully understand the customer’s needs and how we can help them succeed. Work with new and existing Attraqt customers to provide onboarding, integration and education to drive long-term customer success. Remain updated on new product features and developed use cases to assist customers in aiming for best practice standards. Proactively escalate and build success plans for at-risk customers, and work with internal and external stakeholders to guide customers to successful resolutions. Collaborate closely with relevant colleagues, namely Professional Services, Product, and Support, to support the success of your customers.
    Apply here: https://www.linkedin.com/jobs/view/3220102912/


    Role: Customer Success Specialist
    Location: Brisbane, Queensland, Australia (Hybrid)
    Organization: 
    Smartgroup Corporation
    As a Customer Success Manager, you will be building strong relationships with clients contact to enable maximum exposure to employees. Delivering organic growth by increasing participation in the clients’ salary packaging program and the number of products and services per client. Presenting product education sessions to small-medium-sized groups. Conducting 1:1 consultation with customers in person. Supporting the implementation and onboarding of new clients and their employees. Managing and resolving key customer issues as well as championing continuous improvements in the client and customer journeys, services products and controls.
    Apply here: https://www.linkedin.com/jobs/view/3215177579/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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