Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
May 12 – Customer Success Jobs
Role: Director of Customer Success – Resware
Location: Austin, TX, US
As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Define and drive successful customer success outcomes including lifetime value, referencability, and other recommended metrics suitable to the product and industry. Drive new business growth through greater advocacy and referencability. Evaluate and improve the current customer lifecycle. Continuously inform the stakeholders of progress, achievements, and risks (including product feedback for higher utility and reduced effort to service and support).
Apply here: https://www.linkedin.com/jobs/view/2444145069/
Role: Director of Customer Success
Location: Remote, New York, NY, US
Organization: Planet Technology
As a Director of Customer Success, you will guide ultra-high ACV customers to their desired outcomes and ensuring an appropriate, maximally impactful customer experience at all lifecycle stages. Work closely with all levels of customer organization (C-Suite to individual contributors). Enterprise account engagement, customer satisfaction, growth, and renewal within portfolios. Promote adoption and use of the company toolsuite. Identify and mitigate risks within the portfolio.
Apply here: https://www.linkedin.com/jobs/view/2528384192/
Role: Head of Customer Success
Location: London, England, United Kingdom
As a Head of Customer Success, you will be responsible for strategic management of the customer success team and customer operations ensuring best practice is adhered to at all times. Oversee best in industry customer success management of a growing book of customers ensuring a consistently high health score. Management of the customer success software and ensuring accurate data entry and utilisation by the team. Work with your team members to ensure a healthy client retention rate. Maintain a net positive churn rate across the team. Ensure a growing customer book month on month. Design and roll-out team and customer incentives. Monitor payments and contractual commitments. Ensure compliance with ISO27001 at all times. Reporting and opportunity spotting.
Apply here: https://www.linkedin.com/jobs/view/2543670569/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will proactively work with customers on product adoption and growth. Schedule regular mentor sessions with stakeholders reviewing goals, knowledge sharing, workflow optimization and proactive case management of product requests. Customer Advocate internally with Marketing, Engineering, Solutions Consultants, and Support. Review and align training requirements with customer needs. Provide visibility to leadership on customer initiatives. Support the customer journey from the onboarding process, first use assistance, and continuous business review. Coordinate with in-region Sales leaders. Identify risks to eliminate churn to enhance renewals.
Apply here: https://www.linkedin.com/jobs/view/2529961851/
Role: Customer Success Manager, APAC
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will monitor customer health, engagement and overall product utilization and work across teams to develop methods to increase customer health. Support Implementation Specialist during onboarding and monitor the management of the project to ensure deadlines are met and the launch is successful. Identify products and services to grow existing accounts and work with Account Managers to introduce the opportunity to upsell/cross-sell. Support the Account Manager to ensure the customer’s contract is in compliance e.g., license count, product offering, services and other contract requirements. Assist in the development of best practices and help maintain clear documentation for all internal processes and customer training. Maintain SFDC Opportunity/Account records & attach relevant documents.
Apply here: https://www.linkedin.com/jobs/view/2544409317/
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