Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • May 12 – Customer Success Jobs
    Talent Team
    May 12, 2021 | 2 min read

    Role: Director of Customer Success – Resware
    Location: Austin, TX, US 
    Organization: 
    Qualia
    As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Define and drive successful customer success outcomes including lifetime value, referencability, and other recommended metrics suitable to the product and industry. Drive new business growth through greater advocacy and referencability. Evaluate and improve the current customer lifecycle. Continuously inform the stakeholders of progress, achievements, and risks (including product feedback for higher utility and reduced effort to service and support). 
    Apply here: https://www.linkedin.com/jobs/view/2444145069/


    Role: Director of Customer Success 
    Location: Remote, New York, NY
    , US 
    Organization: 
    Planet Technology
    As a Director of Customer Success, you will guide ultra-high ACV customers to their desired outcomes and ensuring an appropriate, maximally impactful customer experience at all lifecycle stages. Work closely with all levels of customer organization (C-Suite to individual contributors). Enterprise account engagement, customer satisfaction, growth, and renewal within portfolios. Promote adoption and use of the company toolsuite. Identify and mitigate risks within the portfolio. 
    Apply here: https://www.linkedin.com/jobs/view/2528384192/


    Role: Head of Customer Success 
    Location: London, England, United Kingdom 
    Organization: 
    Hinterview
    As a Head of Customer Success, you will be responsible for strategic management of the customer success team and customer operations ensuring best practice is adhered to at all times. Oversee best in industry customer success management of a growing book of customers ensuring a consistently high health score. Management of the customer success software and ensuring accurate data entry and utilisation by the team. Work with your team members to ensure a healthy client retention rate. Maintain a net positive churn rate across the team. Ensure a growing customer book month on month. Design and roll-out team and customer incentives. Monitor payments and contractual commitments. Ensure compliance with ISO27001 at all times. Reporting and opportunity spotting.  
    Apply here: 
    https://www.linkedin.com/jobs/view/2543670569/  


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    TigerGraph
    As a Customer Success Manager, you will proactively work with customers on product adoption and growth. Schedule regular mentor sessions with stakeholders reviewing goals, knowledge sharing, workflow optimization and proactive case management of product requests. Customer Advocate internally with Marketing, Engineering, Solutions Consultants, and Support. Review and align training requirements with customer needs. Provide visibility to leadership on customer initiatives. Support the customer journey from the onboarding process, first use assistance, and continuous business review. Coordinate with in-region Sales leaders. Identify risks to eliminate churn to enhance renewals. 
    Apply here: https://www.linkedin.com/jobs/view/2529961851/


    Role: Customer Success Manager, APAC 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    Bigtincan
    As a Customer Success Manager, you will monitor customer health, engagement and overall product utilization and work across teams to develop methods to increase customer health. Support Implementation Specialist during onboarding and monitor the management of the project to ensure deadlines are met and the launch is successful. Identify products and services to grow existing accounts and work with Account Managers to introduce the opportunity to upsell/cross-sell. Support the Account Manager to ensure the customer’s contract is in compliance e.g., license count, product offering, services and other contract requirements. Assist in the development of best practices and help maintain clear documentation for all internal processes and customer training. Maintain SFDC Opportunity/Account records & attach relevant documents. 
    Apply here: https://www.linkedin.com/jobs/view/2544409317/

    Customer Success Manager

    Director of Customer Success

    Head of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 23 – Customer Success Jobs
    Talent Team
    Jun 23, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States  
    Organization: 
    BOLD PENGUIN
    As a Vice President of Customer Success, you will build the team and systems to ensure all partner needs are met through frequent partner interactions covering status, strategy, new initiatives, servicing issues, account performance, market changes, and relationship growth opportunities. Lead and implement ongoing improvements to increase partner growth. Transform data into actionable strategies that increase product usage, adoption, and increase up-sell opportunities. Engage customers to reduce churn and increase the adoption of Bold Penguin software products. Work with leadership and cross-functional teams to develop specific quarterly goals with defined commitments aimed at reaching partners’ mutual annual goals. Act as the primary focal point for the partner relationship on a day-to-day basis. 
    Apply here: https://www.linkedin.com/jobs/view/2612781049/


    Role: Director of Customer Success 
    Location: California, United States
    Organization: 
    Radius Agent
    As a Director of Customer Success, you will define and optimize the customer journey, clarify ownership and oversee all lifecycle processes/touchpoints. Personally manage escalations from your direct reports, and implement a methodical escalation process. Train CSMs to deeply understand the customers’ objectives and become a trusted right-hand advisor. Create dashboards to measure customer success, own key metrics for your team. Document and continuously improve best practices, resources and KPIs. Help foster company-wide culture of Customer Success. 
    Apply here: https://www.linkedin.com/jobs/view/2602404830/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Zeelo
    As a Customer Success Manager, you will have a complete understanding of Zeelo’s service offering and continuously find smarter solutions to client needs. Provide pre-sales support to sales managers, working closely with, operations and data teams to design new services. Co-ordinate the launch of new services, ensuring alignment between operations, product and marketing teams. Own the post-sale commercial relationship; relentlessly looking for new ways to deliver value to the clients, using data to make optimizations and providing world-class support. As the key customer contact, you’ll champion their needs with the Product team to ensure current and future client requirements are met. 
    Apply here: https://www.linkedin.com/jobs/view/2601678138/


    Role: Customer Success Manager, EMEA 
    Location: London, England, United Kingdom
    Organization: 
    Domino Data Lab
    As a Customer Success Manager, you will understand customer business problems/use cases and establish a trusted advisor relationship. Onboard new customers by working closely with Domino technical team members to install and configure the product to integrate with data science tools per customer requirements. Ensure customers are trained on the product, unblock any issues to adoption, and ensure retention. Proactively monitor customer health to reach out to customers before issues escalate. Partner with the Domino Support Team to ensure bugs are documented and resolved. Stay current on Domino releases and familiar with the data science landscape in which Domino lives. Act as the de facto project manager to coordinate internally and with the customer. 
    Apply here: https://www.linkedin.com/jobs/view/2601643566/


    Role: Customer Success Manager 
    Location: Bengaluru, Karnataka, India
    Organization: 
    Superset
    As a Customer Success Manager, you will be managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle. Providing a good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer – provide software platform training to POCs/HRs and help them set up the platform. You’ll be required to tell them about the platform use, best practices, and promote adoption. Handling escalations and ensuring a long-term working relationship with the customer POC. Keeping a track of adoption metrics to preempt churn rate and managing renewals. 
    Apply here: https://www.linkedin.com/jobs/view/2601630629/

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 22 – Customer Success Jobs
    Talent Team
    Jun 22, 2021 | 2 min read

    Role: Customer Success Director
    Location: Remote, United States  
    Organization: 
    Terminal
    As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle. Drive recurring revenue – by expediting post-sales placement, increasing renewal rates, and reducing customer churn. Maintain high customer satisfaction and own upsell opportunities to drive new business growth through greater advocacy. Identify potential issues with each client and work cross-functionally with Business Development and Recruiting Teams to take timely and effective action to resolve them. Gather and translate partner feedback into actionable items to help accelerate client growth and engagement. Help drive customer case studies and references highlight teams built with Terminal. 
    Apply here: https://www.linkedin.com/jobs/view/2606164798/


    Role: Senior Director, Customer Success – Americas 
    Location: Durham, NC, US
    Organization: 
    Nutanix
    As a Senior Director of Customer Success, you will build and lead the Americas CS team by providing the vision and direction to implement and scale strategies and processes to deliver a ‘best in class’ customer experience while producing ongoing measurable results. Exceed key performance metrics and annual goals including product adoption, renewal rates and renewal bookings/churn. Hire, develop and retain a high-performing CS team across all target customers globally. Operate the team with focused and actionable metrics and KPIs. Manage resource planning, conduct forecast meetings, QBRs and deliver regular performance and activity reports to Sales Executive leadership. Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs. 
    Apply here: https://www.linkedin.com/jobs/view/2600675952/


    Role: Head of Customer Success 
    Location: London, England, United Kingdom
    Organization: 
    CreatorSphere
    As a Head of Customer Success, you will set objectives for the Customer Success teams and monitor team members’ performance. Lead the strategy for talent and consumer acquisition with support from the Public Relations teams. Manage the processes for creators and fans on the website. Work together with your team to manage community resources, such as Discord, Giveaways, etc. Work with the Community Success teams to monitor support channels and work with the Public Relations department to communicate technical issues to the public. Work with development to manage new implementations to the platform. Oversee User Acceptance Testing procedures and help contribute ideas and user feedback into the backlog. Liaise with the Executive Board, Operations Steering Group and Technology Steering Group. 
    Apply here: https://www.linkedin.com/jobs/view/2606113279/


    Role: Customer Success Manager 
    Location: Remote, London, England, United Kingdom  
    Organization: 
    Sensat
    As a Customer Success Manager, you will consult with client stakeholders to understand their business strategies and goals and their objectives for using Sensat and ensure that we deliver value against agreed success criteria. Achieve agreed customer usage metrics for the Sensat platform as per the OKRs. Perform strategic account planning to identify and forecast opportunities and risks. Partner with the commercial team to achieve retention targets across your customers. Provide client feedback to Product and become an expert on platform usage and vision and rollout of scalable CS processes. You will become a domain expert for AEC and a product expert for Sensat. You will help shape the customer success strategy, closing the feedback loop between the customer and Sensat. 
    Apply here: https://www.linkedin.com/jobs/view/2600233106/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia
    Organization: 
    Appetiser Apps
    As a Customer Success Manager, you will be helping your team build exciting digital products including SaaS, marketplaces, and more consumer apps used by millions around the world. Client management: setting expectations, controlling the scope, and ensuring success. Backlog management and feature priorisation. Conducting research and coming up with technical solutions with developers and clients. Assisting in product strategy for web and mobile apps. Solve problems as they arrise in development. Quality assurance across the entire product. 
    Apply here: https://www.linkedin.com/jobs/view/2600216615/

    Customer Success Director

    Customer Success Manager

    Head of Customer Success

    Senior Director Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 21 – Customer Success Jobs
    Talent Team
    Jun 21, 2021 | 2 min read

    Role: Director of Customer Success, eCommerce
    Location: Remote, United States  
    Organization: 
    Quotient Technology Inc.
    As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences. Evaluate, optimize current and recommend new strategies to grow client business. Monitor performance and team processes to proactively identify efficiency gaps and propose solutions specific to Paid/Sponsored Search. Partner with Strategy and Analytics (SIT) team to create reporting frameworks that efficiently deliver consistent measurement for Paid/Sponsored Search and emerging products. Define and implement the vision, planning and execution of the eCommerce Customer Success function. Develop and advise on best practices in change management, and identify opportunities for continuous improvement. 
    Apply here: https://www.linkedin.com/jobs/view/2503807383/


    Role: Sr. Customer Success Manager, Brands 
    Location: Phoenix, AZ, US
    Organization: 
    LiveRamp
    As a Sr. Customer Success Manager, you will assist the clients with day-to-day management and troubleshooting for some of the largest and most strategic enterprise brand partners. Drive adoption of LiveRamp products and services – blocking and tackling barriers to adoption and success. Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to product, finance, technical services, data ethics, legal and privacy teams. Ensure the timely and successful delivery of the solutions according to customer needs and objectives. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders. Monitor, analyze, and forecast a customer’s usage of the products. Assist with challenging client requests or issue escalations as needed. 
    Apply here: https://www.linkedin.com/jobs/view/2509162185/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Mind Detect
    As a Customer Success Manager, you will oversee and manage existing client relationships with top e-commerce sellers and play an active role in developing and building long-term relationships to identify emerging business, collaboratively develop value propositions that address client needs. Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell. Review and propose process improvements that drive client and market penetration. Build business success stories and case studies. Drive events, below-the-line activities and represent the client in industry forums to drive awareness. Create & articulate compelling value propositions for services in coordination with the marketing team.  
    Apply here: https://www.linkedin.com/jobs/view/2588873700/


    Role: Junior Customer Success Manager Australia 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Stocard – Your Mobile Wallet
    As a Junior Customer Success Manager, you will work closely with Australia’s top-tier retailers and brands as well as leading digital advertising agencies to get the most out of their mobile campaigns in Stocard. Manage your own accounts and consult the clients on their digital advertising strategy to help them increase customer loyalty within the app. Use your data skills to analyze the success of your clients’ campaigns and provide insights on how the users interact with their offers. Create reports based on campaign data and analytics to prepare presentations for sales and help acquire new clients. Develop strategies to acquire new customers and help us filling the sales pipeline. Deep dive into the product together with the engineers at the intersection of business and tech. 
    Apply here: https://www.linkedin.com/jobs/view/2599106351/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia
    Organization: 
    Rackspace Technology
    As a Customer Success Manager, you will be building strong partnership relationships with customers. Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales. Schedule customer maintenances and ensure appropriate quality checks have been completed. Manage customer projects and oversee implementations for on-time delivery. Review service failures and produce incident reports when required. Ensure appropriate documentation is in place for specific support requirements. Organize and chair monthly/quarterly service review meetings. Identify opportunities for growth and pass leads to a Business Development Consultant. Produce ad-hoc reports when required. Responsible for adhering to company security policies and procedures as directed. 
    Apply here: https://www.linkedin.com/jobs/view/2599185763/

    Customer Success Manager

    Director of Customer Success

    Junior Customer Success Manager

    Sr. Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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