Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • May 17 – Customer Success Jobs
    Talent Team
    May 17, 2021 | 3 min read

    Role: Senior Director, Customer Success
    Location: New York, NY, US 
    Organization: Arcadia
    As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. Develop and execute strategies that result in an increased LTV across all customer segments. Collaborate with various Arcadia teams, including Product, Engineering, and Marketing, to provide high-quality customer experiences and resolve product issues for our members. Establish metrics and analysis plans that provide clear quantitative insights. Manage and lead the team to develop delivery plans that maximize member experience and achieve higher value realization and member satisfaction. Contribute thought leadership and best practices, both internally and externally, around member service experience improvements. 
    Apply here: https://www.linkedin.com/jobs/view/2483683387/


    Role: Customer Success Manager, ServicePro 
    Location: Remote, OR, US 
    Organization: ServiceTitan
    As a Customer Success Manager, you will manage a book of business within Lawn, Arbor or Pest vertical (approx. 25-35 accounts). Build relationships with customers, to identify opportunities for additional user engagement with additional features within ServicePro to help meet the customers’ business needs. Lead frequent and strategic conversations with customers to determine how to best align their company goals with their usage of ServicePro to realize the most value possible. Discover areas for improvement in the customer experience, both in the product and processes. Mentor and serve as a resource to the current team and new hires (across various geo’s & time zones). Partner with Support, Development, and Training teams to better serve your clients. 
    Apply here: https://www.linkedin.com/jobs/view/2505220205/


    Role: Head of Customer Success 
    Location: Sydney, New South Wales, Australia 
    Organization: Safewill
    As a Head of Customer Success, you will be responsible for building out a customer success team to respond rapidly to customer queries. Delivering a consistently excellent experience to Safewill customers, in line with the results already achieved to date. Identifying growth opportunities based on customer feedback and contribute your ideas to help shape the future of the business. Championing the voice of the customer by upholding what is important to the customers and helping to make sure that feedback is heard across the business. Working with the engineering, marketing and partnership teams to ensure the business strategy is geared towards customer success. Automating processes within the user journey to increase customer satisfaction and service capabilities. 
    Apply here: https://www.linkedin.com/jobs/view/2538669645/


    Role: Customer Success Specialist 
    Location: Sydney, New South Wales, Australia 
    Organization: Kinela
    As a Customer Success Specialist, you will consistently deliver against individual revenue targets which are influenced by customer funding utilization, increased meal plan customers, basket size, and case closure and retention for your own portfolio. Manage your own portfolio of customers, build rapport and nurture your customers to provide a tailored customer experience and long life-long relationship. Maintain customer accounts and updating key data as required in the Kinela CRM (Salesforce). Be highly responsive to customer needs when managing feedback, complaints, and any issues that limit a customer’s experience. Support your peers for the greater good of the team and Kinela. Actively participate in projects and initiatives, finding ways to add value through skills, experience, and desire to learn. 
    Apply here: https://www.linkedin.com/jobs/view/2538674035/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: Deputy
    As a Customer Success Manager, you will work directly with small to medium-sized clients, guiding them through the setup, user interface and provide training on the platform. You’ve got to be customer-focused, organized, and driven by solving problems. Implement, onboard, and train customers to be successful with Deputy on their own. Provide process improvement suggestions that can enable quicker, more efficient onboarding experiences. Be well organized to ensure the best process is in place and documented accordingly to articulate best practice across SMB UK CSM. Manage small projects and retained account services, including retention milestones. Maintain knowledge of trends in the rota management industry. Help run and facilitate webinar-style customer training monthly. 
    Apply here: https://www.linkedin.com/jobs/view/2538678716/

    Customer Success Manager

    Customer Success Specialist

    Head of Customer Success

    Senior Director Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 14 – Customer Success Jobs
    Talent Team
    Jun 14, 2021 | 3 min read

    Role: Director of Customer Success
    Location: Tampa, FL, US
    Organization: 
    Vector Solutions
    As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption. Manage enhancement requests and work with the technical team to implement changes. Work closely with Account Management organization and implement changes as needed. Run weekly reports to watch utilization trends. Run weekly reports to ensure Customer accounts are distributed appropriately. Coordinate projects between Customer Support Department, Account Management, and other departments within organization to manage the time of the Customer Success Managers team members. Work with the technical team to streamline processes for Customer Success Managers. 
    Apply here: https://www.linkedin.com/jobs/view/2596697306/


    Role: Director Client Success 
    Location: San Francisco Bay Area, US
    Organization: 
    Secfi
    As a Director of Client Success, you will establish and manage top level OKRs for the client operations team. Act as a player-coach to recruit, train and develop a growing team of client operations associates. Cultivate and display a deep understanding of the product offerings, contracts, the platform, the start-up industry, and the mission. Coordinate, refine and own the deal operations process by working closely with Sales, Finance, and Product. Oversee and coordinate client operations team interaction with the institutional investors and external partners. Develop content and material that will help customers understand complex transactions and legal agreements easier. Work directly with the clients to understand how best to ensure a smooth client experience – from client onboarding to client settlements. 
    Apply here: https://www.linkedin.com/jobs/view/2541791347/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Brightcove
    As a Senior Customer Success Manager, you will drive retention and growth among customer base by understanding their business needs and helping them succeed. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Collaborate closely with Account Executive team to partner on expansion opportunities. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Exceptional at cross-collaborating internally with different teams, such as finance, legal, marketing, support, etc. 
    Apply here: https://www.linkedin.com/jobs/view/2597927525/


    Role: Customer Success Manager UK 
    Location: North Lambeth, England, United Kingdom
    Organization: 
    BlueOptima
    As a Customer Success Manager, you will actively engage senior and C-level leadership, presenting the data on how to improve their software development processes. Collaborate with the clients to optimise performance then generate use case collateral to educate and influence the full client base. Provide training as a product expert, at client sites and remotely, to ensure active usage of the product and reporting. Use BlueOptima’s reporting suite, and MS Excel and Powerpoint, to provide engaging insights. Nurture existing enterprise clients for high retention and renewal, whilst identifying up-sell and cross-sell opportunities. Take a data-driven approach to customer usage and satisfaction using various KPIs and Metrics. Ownership of multiple clients, maintaining your activities within the CRM. Excel at solving clients’ issues, requiring in-depth understanding of the product. 
    Apply here: https://www.linkedin.com/jobs/view/2597531018/


    Role: Customer Success Manager 
    Location: Halifax, NS, Canada
    Organization: 
    Kinduct
    As a Customer Success Manager, you will develop and execute client implementation plans. Manage all post-sales client experience activity, including onboarding, user training, and ongoing engagement. Work with the designated Product Managers to identify and assist in the definition, design and UAT of new features and improvements. Develop, maintain key relationships with team-by-team clients for loyalty and retention. Proactively engage clients to build and enhance their knowledge of Kinduct’s software and how it could provide value and benefit them. Manage the process to effectively address client satisfaction and escalation of issues until resolved. This will include coordinating internal resources that interact with each client. Identify upsell and growth opportunities and collaborate with the sales team to identify new opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2597948299/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 11 – Customer Success Jobs
    Talent Team
    Jun 11, 2021 | 2 min read

    Role: VP of Customer Success
    Location: New York, NY, US
    Organization: 
    Narmi
    As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years. Track and be held accountable for all relevant Customer Success metrics such as NRR, NPS, health score, product activation, churn, and more. Deploy a team to project manage key customer deliverables and ensure on-time delivery. Help manage upsell processes and procedures. Develop relationships with C-Suite, EVP, and SVP stakeholders at the financial institution customers. Be seen as a product-minded leader. Work with product and engineering teams to translate customer feedback into specific product requirements and enhancements. 
    Apply here: https://www.linkedin.com/jobs/view/2592523240/


    Role: Director, Customer Success 
    Location: Remote, New York, United States
    Organization: 
    Measured
    As a Director of Customer Success, you will own day-to-day client relationships across seniority levels for a portfolio of 10+ Measured brands. Develop a strong relationship with clients based on value add, expertise, and being a trusted partner. Manage adoption across all stakeholders for Measured products and services. Provide internal product feedback based on existing and potential client use cases. Deliver client training and seminars MeasuredU client education curriculum. Provide and interpret marketing performance reviews for clients. Design and interpret in-market experiments across addressable media channels. Provide optimization insights and budget recommendations to turn insights into client value. Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials, etc. 
    Apply here: https://www.linkedin.com/jobs/view/2524004123/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Conga
    As a Customer Success Manager, you will lead, drive, and manage change within large, complex, enterprise organizations. Become a trusted advisor and advocate for customers’ executive sponsor(s). Ensure a seamless transition from pre- to post-sales, setting customers up for success. Remove adoption roadblocks by understanding challenges and recommending solutions. Ensure a high level of impact and client satisfaction with the services rendered. 
    Apply here: https://www.linkedin.com/jobs/view/2593450014/


    Role: Customer Success Manager -Enterprise 
    Location: London, England, United Kingdom
    Organization: 
    GoCardless
    As a Customer Success Manager, you will manage a broad portfolio of the Mid Market customer base in a personalized fashion, ensuring your owning the outcome. Accountable for managing risk, forecasting accurately and spotting and driving growth opportunities. Work closely with Sales and Onboarding to run efficient and effective merchant handover and Kick-off meetings. Create and deliver success plans and success reviews with your merchants to optimize their usage of GoCardless and constantly drive value. Advocate for the merchants internally by delivering informed, quantified feedback, especially ensuring this is clearly communicated to the product team. Coordinate with Customer Experience to ensure we’re delighting customers, so we can capture customer stories leading to referrals, testimonials, and case studies. 
    Apply here: https://www.linkedin.com/jobs/view/2587365558/


    Role: Customer Success Manager 
    Location: Remote, Greater Vancouver Metropolitan Area, Canada
    Organization: 
    Revenue Accelerator Inc.
    As a Customer Success Manager, you will be responsible for client onboarding, weekly check-ins, problem-solving as required, strive to provide value at every interaction. Establish a deep understanding of client needs with the goal of providing exceptional customer success. Ensure established processes and procedures are adhered to. Act as liaison to and between internal teams and clients. Manage all client projects and communications through internal project management software. Create, manage and refine campaigns based on data and feedback. Compile regular reports of campaign performance and results. 
    Apply here: https://www.linkedin.com/jobs/view/2588003783/

    Customer Success Manager

    Director of Customer Success

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 10 – Customer Success Jobs
    Talent Team
    Jun 10, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, United States  
    Organization: 
    Inflection
    As a Director of Customer Success, you will lead, manage and supervise the Customer Success team, including both Customer Success Managers and Customer Success Associates. Set team objectives and goals, complete performance reviews, and manage staffing levels to ensure goals and objectives are met. As a trusted advisor, lead with integrity to enhance positive working relationships with team and internal support staff. Maintain a comprehensive understanding of customer’s needs, company goals, business practices, and satisfaction/performance criteria. Build high-level relationships with key customer contacts to grow the influence within accounts. Provide thought leadership to customers by representing background screening industry expertise. Oversee the customer transition from the Sales Team to the Customer Success team. 
    Apply here: https://www.linkedin.com/jobs/view/2566971436/


    Role: Director of Customer Success 
    Location: New York, NY, US
    Organization: 
    Leap
    As a Director of Customer Success, you will own the ultimate success of the brand customers, including onboarding and product adoption while driving retention and expansion. Design and implement extension and expansion programs with the Growth team to drive Platform growth via additional store locations with onboarded brand customers. Lead a high-performing team of account managers through organizational development, coaching, recruiting, and performance management. Collaborate cross-functionally on behalf of the brand customers to deliver feedback, prioritization, and optimizations to the product, sales, real estate, and marketing teams. Build and maintain a deep knowledge of Leap Platform, its related features and products as well as Real Estate pipeline and process. 
    Apply here: https://www.linkedin.com/jobs/view/2590887775/


    Role: Customer Success Manager – Tech Touch 
    Location: London, England, United Kingdom
    Organization: 
    Thirdfort Limited
    As a Customer Success Manager, you will manage a portfolio of the smallest but collectively strategic clients in a tech-touch way, ensuring we have best in class tech touch CS. Work closely with the Enablement team to build handover processes and ensure a smooth transition to the low-touch CS programme. Create and deliver communications to customers to allow them to extract the full value of using Thirdfort as well as increasing their utilisation. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Discover and foster opportunities for external advocacy, including but not limited to obtaining case studies or testimonials. 
    Apply here: https://www.linkedin.com/jobs/view/2584106774/


    Role: Customer Success Manager 
    Location: Gateshead, England, United Kingdom
    Organization: 
    Descartes Systems Group
    As a Customer Success Manager, you will be the customer’s primary point of contact and manage their day-to-day needs specific to the Descartes MacroPoint Visibility Platform. Develop and maintain relationships with key customer contacts to build a working understanding of their business model to bring a value alignment with Descartes MacroPoint. Drive Customer Success by working with customers and their carrier base to identify ways to increase successful tracking of their shipments. Leverage other internal departments to find solutions to a variety of customer needs with focuses on customer satisfaction and revenue growth. Become an extension of the customers’ team and identify opportunities of growth and nurture customers into advocates to further Descartes’ goals. 
    Apply here: https://www.linkedin.com/jobs/view/2581890926/


    Role: Customer Success Manager 
    Location: Gurugram, Haryana, India
    Organization: 
    NoPaperForms
    As a Customer Success Manager, you will manage the Customer Success team, enabling them to achieve/exceed their KRA/KPI. Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities. Act as the voice of the customer internally; as the steward of the customer relationship, work cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer message is embedded in processes. Liaise with technical support, accounting, and other areas of the business to ensure customer satisfaction. Work closely with the team & keep them motivated & passionate towards work. 
    Apply here: https://www.linkedin.com/jobs/view/2590514615/ 

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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