Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
May 17 – Customer Success Jobs
Role: Senior Director, Customer Success
Location: New York, NY, US
As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. Develop and execute strategies that result in an increased LTV across all customer segments. Collaborate with various Arcadia teams, including Product, Engineering, and Marketing, to provide high-quality customer experiences and resolve product issues for our members. Establish metrics and analysis plans that provide clear quantitative insights. Manage and lead the team to develop delivery plans that maximize member experience and achieve higher value realization and member satisfaction. Contribute thought leadership and best practices, both internally and externally, around member service experience improvements.
Apply here: https://www.linkedin.com/jobs/view/2483683387/
Role: Customer Success Manager, ServicePro
Location: Remote, OR, US
As a Customer Success Manager, you will manage a book of business within Lawn, Arbor or Pest vertical (approx. 25-35 accounts). Build relationships with customers, to identify opportunities for additional user engagement with additional features within ServicePro to help meet the customers’ business needs. Lead frequent and strategic conversations with customers to determine how to best align their company goals with their usage of ServicePro to realize the most value possible. Discover areas for improvement in the customer experience, both in the product and processes. Mentor and serve as a resource to the current team and new hires (across various geo’s & time zones). Partner with Support, Development, and Training teams to better serve your clients.
Apply here: https://www.linkedin.com/jobs/view/2505220205/
Role: Head of Customer Success
Location: Sydney, New South Wales, Australia
As a Head of Customer Success, you will be responsible for building out a customer success team to respond rapidly to customer queries. Delivering a consistently excellent experience to Safewill customers, in line with the results already achieved to date. Identifying growth opportunities based on customer feedback and contribute your ideas to help shape the future of the business. Championing the voice of the customer by upholding what is important to the customers and helping to make sure that feedback is heard across the business. Working with the engineering, marketing and partnership teams to ensure the business strategy is geared towards customer success. Automating processes within the user journey to increase customer satisfaction and service capabilities.
Apply here: https://www.linkedin.com/jobs/view/2538669645/
Role: Customer Success Specialist
Location: Sydney, New South Wales, Australia
As a Customer Success Specialist, you will consistently deliver against individual revenue targets which are influenced by customer funding utilization, increased meal plan customers, basket size, and case closure and retention for your own portfolio. Manage your own portfolio of customers, build rapport and nurture your customers to provide a tailored customer experience and long life-long relationship. Maintain customer accounts and updating key data as required in the Kinela CRM (Salesforce). Be highly responsive to customer needs when managing feedback, complaints, and any issues that limit a customer’s experience. Support your peers for the greater good of the team and Kinela. Actively participate in projects and initiatives, finding ways to add value through skills, experience, and desire to learn.
Apply here: https://www.linkedin.com/jobs/view/2538674035/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will work directly with small to medium-sized clients, guiding them through the setup, user interface and provide training on the platform. You’ve got to be customer-focused, organized, and driven by solving problems. Implement, onboard, and train customers to be successful with Deputy on their own. Provide process improvement suggestions that can enable quicker, more efficient onboarding experiences. Be well organized to ensure the best process is in place and documented accordingly to articulate best practice across SMB UK CSM. Manage small projects and retained account services, including retention milestones. Maintain knowledge of trends in the rota management industry. Help run and facilitate webinar-style customer training monthly.
Apply here: https://www.linkedin.com/jobs/view/2538678716/
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