Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
May 18 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Remote, Chicago, IL, US
As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction. Define and optimize customer lifecycle by identifying opportunities for continuous improvement and leveraging best practices. Manage all aspects of the Customer Success team, including hiring, onboarding, budgeting, and work tools and assets. Measure effectiveness of Customer Success by actively engaging with the clients, establishing metrics, and reporting them to internal teams. Be a key participant in identifying and analyzing the effectiveness of the product to work with Product on enhancements. Partner with Sales and Marketing for client expansion with a focus on retention. Create a company-wide culture of Customer Success. Partner with the CFO for forecasting and reporting.
Apply here: https://www.linkedin.com/jobs/view/2539680565/
Role: Vice President of Customer Success
Location: Remote, United States
Organization: Good Parents Inc/Kiddo
As a Vice President of Customer Success, you will be responsible for customer implementations, follow-ups, retention and renewals within large customer accounts. Build a Rolodex of CXO level contacts within marquee health systems, hospitals and payors. Co-lead Lead (along with VP sales) product demos, pilot discussions, and contract negotiations. Achieve quarterly targets on renewal sales. Coordinate and collaborate with sales team to ensure customer satisfaction on product/service. Contribute to the Go-to-Market plan, including sales strategy, product design, customer targeting, selling approach, pricing model, selling materials, etc. Provide feedback on validation markers (KPIs) and product functionality for Kiddo solutions based on discussions with enterprise customers.
Apply here: https://www.linkedin.com/jobs/view/2553752554/
Role: Customer Success Manager, U.K.
Location: London, England, United Kingdom
Organization: Wunderkind (Formerly BounceX)
As a Customer Success Manager, you will own the relationship and ultimate success of a dedicated segment of Wunderkind’s enterprise customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success. Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients. Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design. Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage the entire suite of services.
Apply here: https://www.linkedin.com/jobs/view/2547665428/
Role: Enterprise Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Sauce Labs
As an Enterprise Customer Success Manager, you will manage key enterprise accounts and serve as a trusted advisor by becoming the go-to for their testing strategy. Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organization. Drive incremental value by familiarizing customers with new strategies or product features to impact their business. Work with Marketing and Product to surface customer needs, help translate feedback into product requirements and collaborate on media opportunities. Partner with Sales to develop an account plan and drive loyalty and usage and surface opportunities for growth.
Apply here: https://www.linkedin.com/jobs/view/2539650190/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will own the customer experience: adoption and value of Appspace, customer satisfaction, and retention. Conduct regular check-in meetings with assigned customers as prescribed to ensure the smooth operation of the software and identify challenges, if applicable. Drive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as needed. Help resolve customer questions and/or find the answer working with internal teams strive to continuously learn and improve the knowledge base. Escalate support tickets as needed to ensure timely resolution of technical problems and until resolved, provide timely updates/communication back to the customer. Deliver or arrange training sessions as needed for technical and non-technical users. Communicate effectively and contribute to the broader CSM team best practices.
Apply here: https://www.linkedin.com/jobs/view/2553680009/
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