Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • May 18 – Customer Success Jobs
    Talent Team
    May 18, 2021 | 3 min read

    Role: Vice President of Customer Success
    Location: Remote, Chicago, IL, US 
    Organization:     TapCloud
    As a Vice President of Customer Success, you will drive Customer Success outcomes through customer advocacy, product adoption, and customer satisfaction. Define and optimize customer lifecycle by identifying opportunities for continuous improvement and leveraging best practices. Manage all aspects of the Customer Success team, including hiring, onboarding, budgeting, and work tools and assets. Measure effectiveness of Customer Success by actively engaging with the clients, establishing metrics, and reporting them to internal teams. Be a key participant in identifying and analyzing the effectiveness of the product to work with Product on enhancements. Partner with Sales and Marketing for client expansion with a focus on retention. Create a company-wide culture of Customer Success. Partner with the CFO for forecasting and reporting. 
    Apply here: https://www.linkedin.com/jobs/view/2539680565/


    Role: Vice President of Customer Success 
    Location: Remote, United States  
    Organization:     Good Parents Inc/Kiddo
    As a Vice President of Customer Success, you will be responsible for customer implementations, follow-ups, retention and renewals within large customer accounts. Build a Rolodex of CXO level contacts within marquee health systems, hospitals and payors. Co-lead Lead (along with VP sales) product demos, pilot discussions, and contract negotiations. Achieve quarterly targets on renewal sales. Coordinate and collaborate with sales team to ensure customer satisfaction on product/service. Contribute to the Go-to-Market plan, including sales strategy, product design, customer targeting, selling approach, pricing model, selling materials, etc. Provide feedback on validation markers (KPIs) and product functionality for Kiddo solutions based on discussions with enterprise customers. 
    Apply here: https://www.linkedin.com/jobs/view/2553752554/


    Role: Customer Success Manager, U.K. 
    Location: London, England, United Kingdom 
    Organization:     Wunderkind (Formerly BounceX)
    As a Customer Success Manager, you will own the relationship and ultimate success of a dedicated segment of Wunderkind’s enterprise customers, including initial onboarding, strategy development, campaign execution and optimization, and retention. Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success. Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients. Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design. Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage the entire suite of services. 
    Apply here: https://www.linkedin.com/jobs/view/2547665428/


    Role: Enterprise Customer Success Manager 
    Location: Remote, London, England, United Kingdom  
    Organization:     Sauce Labs
    As an Enterprise Customer Success Manager, you will manage key enterprise accounts and serve as a trusted advisor by becoming the go-to for their testing strategy. Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organization. Drive incremental value by familiarizing customers with new strategies or product features to impact their business. Work with Marketing and Product to surface customer needs, help translate feedback into product requirements and collaborate on media opportunities. Partner with Sales to develop an account plan and drive loyalty and usage and surface opportunities for growth. 
    Apply here: https://www.linkedin.com/jobs/view/2539650190/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization:     Appspace
    As a Customer Success Manager, you will own the customer experience: adoption and value of Appspace, customer satisfaction, and retention. Conduct regular check-in meetings with assigned customers as prescribed to ensure the smooth operation of the software and identify challenges, if applicable. Drive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as needed. Help resolve customer questions and/or find the answer working with internal teams strive to continuously learn and improve the knowledge base. Escalate support tickets as needed to ensure timely resolution of technical problems and until resolved, provide timely updates/communication back to the customer. Deliver or arrange training sessions as needed for technical and non-technical users. Communicate effectively and contribute to the broader CSM team best practices. 
    Apply here: https://www.linkedin.com/jobs/view/2553680009/ 

    Customer Success Manager

    Enterprise Customer Success Manager

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 01 – Customer Success Jobs
    Talent Team
    Jul 1, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: Apollo GraphQL
    As a Director of Customer Success, you will lead and scale a world-class Customer Success organization. Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Increase customer lifetime value through higher product adoption, usage, customer satisfaction, and overall health scores. Define and drive the ideal customer experience in close partnership with senior leadership across Product, Engineering, Marketing, and Sales. Partner with Product on aiding the development and growth of existing and new products for the customers. Measure operational metrics and tracking/reporting for the exec team, company, and board. 
    Apply here: https://www.linkedin.com/jobs/view/3150722681/


    Role: Customer Success Manager ATL 
    Location: Atlanta, GA, US 
    Organization: Lead Forensics
    As a Customer Success Manager, you will be building and maintaining client relationships. Providing support and assistance throughout the contract lifetime. Identifying further use cases to increase value and liaise regularly to develop strategies. Contributing to revenue growth by upselling/uplifting client contracts. Hosting online meetings with various stakeholders to review the progress of their desired outcomes. Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required. Negotiating contract renewals and expansion proposals. Working towards weekly KPI’s and monthly targets; both individually and as a team. 
    Apply here: https://www.linkedin.com/jobs/view/3149751916/


    Role: Director of Customer Success 
    Location: Remote, London, England, United Kingdom 
    Organization: Nansen
    As a Director of Customer Success, you will coach and lead a team of Customer Success Managers. Develop the long-term vision and strategy for the team to exceed net revenue retention, logo retention, and activation goals for the team. Build internal systems and processes needed for the CSM team to succeed and work well with other teams. Ensure effective pre-sales to post-sales transition and onboarding of new customers. Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed. You’ll shape Nansen’s trajectory – as an early member of the team, you will also have the opportunity to help build the sales engine and define the sales strategy that fuels the growth of the company! 
    Apply here: https://www.linkedin.com/jobs/view/3150716147/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: ChannelAdvisor
    As a Customer Success Manager, you will be driving the adoption of Brand Analytics within the assigned book of business. Developing a trusted advisor relationship with clients and internal stakeholders. Delivering product training sessions, providing insightful technical answers, and recommending creative ways to get the most out of Brand Analytics. Creating custom reporting from client data to help them analyze business trends and make strategic e-commerce decisions. Defining and monitoring product usage to optimize time to value. Working cross-functionally to develop to resolve customer business issues and work towards mutual goals. Being the voice of the customer to the product and marketing team. 
    Apply here: https://www.linkedin.com/jobs/view/3151349094/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: OpenSolar
    As a Customer Success Manager, you will directly sell, train and support medium to large-scale solar companies on OpenSolar. Manage a sales funnel of prospects to ensure high conversion rates and growth in user activity. Oversee and manage a team of existing Pro Experience staff to ensure high levels of sales & support are maintained. Report on key metrics to make sure growth targets are being met on a monthly basis. Work with a global experience team to collaborate on best practices and create a virtual team community. Develop strategies to scale growth and support the monetization of the company. Work closely with the product team to communicate the most pressing software needs of the solar community. 
    Apply here: https://www.linkedin.com/jobs/view/3142813509/

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 30 – Customer Success Jobs
    Talent Team
    Jun 30, 2022 | 2 min read

    Role: Customer Success Director
    Location: Remote, Boston, MA, US
    Organization:     meQuilibrium
    As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization. Collaborate closely with Sales to support expansion opportunities. Identify opportunities for customers to act as meQuilibrium advocates (e.g. testimonials, case studies). Serve as the customer’s advocate within meQuilibrium; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications; and coordinating execution within meQuilibrium. Facilitate communication of new features or product improvement requests between customers and the meQuilibrium Product Management team. Represent the voice of the customer to inform the sales process and product roadmap. 
    Apply here: https://www.linkedin.com/jobs/view/3149188919/


    Role: Director, Customer Success 
    Location: Remote, United States 
    Organization:     ResMed
    As a Director of Customer Success, you will lead a team in managing customer relationships, driving customer ROI, and managing churn. Plan and execute strategies to drive new revenue opportunities within the existing customer base. Regularly interacts with executives and/or key business partners. Focus on the development and implementation of strategic and operational objectives that help achieve the organizational mission. Provide leadership to managers, supervisors, and/or professional roles. Own escalation path for high-touch client relations, responding with urgency, clarity, competence, and swift fulfillment of service requests. Identify and implement processes and tools to support customer success at scale. Responsible to lead and mentor a large number of employees including those with highly technical responsibilities. 
    Apply here: https://www.linkedin.com/jobs/view/3147945587/


    Role: Customer Success Manager 
    Location: Bedfordshire, England, United Kingdom 
    Organization:     Zetter Recruitment
    As a Customer Success Manager, you will be onboarding new customers and ensure they are well steered for deployment as quickly as possible. Managing numerous customer accounts throughout their whole life cycle and proactively renewing contracts. Representing the “voice of the customer” and collaborating with various stakeholders, internal and external. Partnering with the wider Account/Sales Representatives to identify opportunities for expansion across accounts. Analysing customer software usage and creating effective campaigns to increase customer engagement. Promoting customer awareness of all new features and releases and offering insight to ensure maximum adoption. 
    Apply here: https://www.linkedin.com/jobs/view/3146800204/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization:     Brightcove As a Customer Success Manager, you will drive retention and growth among a subset of the customer base by understanding their business needs and helping them succeed. Maintain a cadence of communicating with customers to ensure they are adopting the product and guide them to best practices and support their product knowledge. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Start to develop expertise on products and the industry. Collaborates internally with different teams, such as finance, legal, marketing, support, etc. 
    Apply here: https://www.linkedin.com/jobs/view/3115404528/


    Role: Customer Success Manager – SaaS 
    Location: Greater Sydney Area, Australia (Hybrid) 
    Organization: Carter Murray
    As a Customer Success Manager, you will be helping clients get the most out of the platform and products. Responding quickly to customer support requests and incoming bid requests, helping users to “self-serve”, understand the benefits of using the platform, and unlock the benefits of doing so. Being proactive at identifying potential problems early and supporting the customer to overcome issues. Being an expert in the application of the products. Retaining and growing existing accounts. Be a trusted advisor to the customer and build long-lasting relationships. Helping customers to optimize their projects and delivering project success. Perform consistently and successfully across KPIs and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics. 
    Apply here: https://www.linkedin.com/jobs/view/3141990651/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 29 – Customer Success Jobs
    Talent Team
    Jun 29, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Boulder, CO, US 
    Organization: Floify
    As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts. Establish and carry out departmental and organizational goals, policies, and procedures. Define and oversee the execution of best practices, including QBRs, retention and expansion motions, strategic partnership identification. Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Manage account strategies and nurture relationships, while building strong relationships & delivering exceptional outcomes for the customers. Develop a deep understanding of the Floify software, the mortgage market, and the customer s needs. 
    Apply here: https://www.linkedin.com/jobs/view/3145800908/


    Role: Customer Success Manager II 
    Location: Remote, United States 
    Organization: Recurly As a Customer Success Manager, you will ensure merchants/customers positive outcomes and realized value. Deliver impactful business reviews and provide thought leadership throughout all aspects of engagement. Manage multiple relationships, including C-level interactions, for maximum productivity, success and ensuring retention. Deliver succinct product feedback to meet high-value merchant demands; including identifying key feature requests by clients that would better the product for greater need and usability. Maintain strong internal working relationships with Sales, Marketing, Support and Product Management teams. Serve as a point of escalation for high-value customers. Help identify, document, share Recurly best practices, and opportunities for case studies. 
    Apply here: https://www.linkedin.com/jobs/view/3147715098/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Mimecast As a Senior Customer Success Manager, you will establish a trusted/strategic advisor relationship with each customer and drive the continued value of Mimecast. Empathize with every aspect of the customer experience, putting customers’ needs first. Maintain high levels of customer engagement (including remote and on-site meetings) with a focus on customer satisfaction and loyalty. Work with clients to establish a success plan, defining critical goals and other key performance indicators. Partner with the Sales organization to identify revenue opportunities in existing accounts. Escalate critical customer issues and ensure escalation ownership with internal resources. Act as Voice of the Customer and provide feedback to Support, Sales, Operations and Product teams. 
    Apply here: https://www.linkedin.com/jobs/view/3147629553/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Coople UK
    As a Customer Success Manager, you will manage customer relationships: from new customers requiring onboarding and education to customers who have worked with us for several years. Work as part of a team to provide the best possible support for the customers. Be an expert on Coople’s platform and its functionalities, passing this knowledge onto the customers, to drive higher customer engagement through increased successful use of the platform. Maintain a healthy level of engagement by monitoring client analytics, identifying customers who require more support, reminders or coaching to get the most out of the platform. Coach customers to make sure they can successfully use the customer resources such as intercom chat and helpcentre. 
    Apply here: https://www.linkedin.com/jobs/view/3139577790/


    Role: Client Success Manager NSW 
    Location: Sydney, New South Wales, Australia (On-site) 
    Organization: WeAre8 As a Client Success Manager, you will be a positive contributor and culture creator – you will need to be inclusive, humble, committed, and collaborative. An experienced and agile commercial executive with strong digital knowledge, strong technical background and acumen and proven performance. A Team player who is driven by 1. Client success 2. Team spirit 3. Building the world’s most sustainable and effective social platform 4. Growth. Deliver against revenue targets, client performance metrics and also internal KPI’s. The ability to analyze, forecast and report across multiple campaigns. Strong understanding of performance marketing for digital/tech sector. Highly regarded by your peers in the media industry and also by clients. 
    Apply here: https://www.linkedin.com/jobs/view/3144525085/

    client success manager

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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