Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
May 19 – Customer Success Jobs
Role: VP of Customer Success
Location: Norfolk, VA, US
As a VP of Customer Success, you will manage and scale the Customer Success team as they connect with customers, build relationships, drive adoption & growth, and cultivate enduring, successful customer partnerships. Develop a clear view of the customer lifecycle, always improving the plan to move the customer through their successful journey with xTuple. Work cross-functionally to assure customers are meeting pre-defined success goals for ROI. Assist CSMs to identify risks and opportunities, improve the playbooks, and monitor to ensure they are completed and achieving expected outcomes. Proactively coordinate with the outside onboarding and PS partners in maintaining the industry-leading customer service standards. Align with Sales, Marketing, and Product around driving product roadmap.
Apply here: https://www.linkedin.com/jobs/view/2555973022/
Role: Director of Customer Success
Location: Remote, Chicago, IL, US
As a Director of Customer Success, you will be responsible for the management of a team of highly motivated professionals. Handling and achieving ambitious quarterly targets. Building rapport and long-term relationships with key clients (agency and brands directly). Working with internal stakeholders with different goals/priorities. Leading projects and improving business processes when necessary. Defining the strategy for the team, including client prioritization and upsell opportunities. Strategizing and consulting with new clients and pitching where needed. Acting as a consultant to clients to provide insights from data. Conflict resolution skills and solving complex problems. Working collaboratively with the sales team. Empowering the team to grow and develop their careers.
Apply here: https://www.linkedin.com/jobs/view/2548554253/
Role: Customer Success Manager
Location: Crossways, England, United Kingdom
Organization: Mears Group PLC
As a Customer Success Manager, you will implement and embed the Group approach to customer experience and engagement. Promote and uphold the Group approach to culture (Red Thread). Deliver specific projects and training aimed to improve customer/operational excellence, social impact, resident engagement, and culture. Build and manage relationships with key stakeholders, our clients and operational management, using customer insight to influence and drive good performance standards. Support retention/achievement of Group accreditations and awards. Raise the profile of branches through proactively promoting good practice internally and externally. Support the business with bid and mobilization activity. Ensure all customer-related policy, process and procedures are fully embedded and adhered to.
Apply here: https://www.linkedin.com/jobs/view/2543801155/
Role: Customer Success Manager – Sell Side
Location: London, England, United Kingdom
As a Customer Success Manager, you will work closely with strategic global publishers & SSPs to explain the ID5 value proposition and its benefit in a cookie-less world. Onboard publishers & SSPs to the ID5 identity platform by explaining the service, liaising with the various stakeholders (commercial, technical, legal), communicating technical specifications, and providing training and support. Be the first point of contact for usage-related questions, coordinating with internal resources (product, operations, R&D) to provide accurate and timely responses. Liaise with ID5’s Product and Development teams to contribute to the design of new features and capabilities to improve the service by providing feedback from clients and prospects.
Apply here: https://www.linkedin.com/jobs/view/2520481904/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will be accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction, making sure the customers get the most out of the product and meet their business needs. Maintain regular and appropriate communication and governance, with both internal and external executive teams to ensure alignment and transparency. Develop individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers. Work with product management to surface customer requests and help translate customer feedback into product requirements.
Apply here: https://www.linkedin.com/jobs/view/2555405806/
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