Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
May 20 – Customer Success Jobs
Role: Vice President, Customer Success
Location: Austin, TX, US
Organization: Virta Health
As a Vice President of Customer Success, you will scale the team to meet growing business needs, 3-4x the current rate of enterprise customers as well as health plan clients. Provide top-level service to the rapidly growing customer base, sharing the transformative impact of the treatment on their population in order to excite and delight. Develop and deepen relationships with key stakeholders within the largest employer and health plan clients. Drive and scale a seamless customer onboarding process as we grow through seamless implementations and onboarding processes. Manage and mentor a high-performing team of customer success & implementation managers. Define, grow and manage customer success team, processes, and infrastructure.
Apply here: https://www.linkedin.com/jobs/view/2558190865/
Role: Customer Success Director, Creative Enablement
Location: New York, United States
As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Own and manage customer escalation situations at a Senior level. Help clients to establish new workflows & institute behavioral changes (old way vs new way) in collaboration with solution consultants. Maintain a strong knowledge of Celtra products and value proposition for enterprise, publishers, and platforms. Proactively anticipate opportunities to expand or improve Celtra product offerings; identify deficiencies & technical issues with a potential negative impact on customer expectations and delivery.
Apply here: https://www.linkedin.com/jobs/view/2546145398/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
As a Senior Customer Success Manager, you will be responsible for service a portfolio of customer accounts, while maximizing retention and adoption. Develop and maintain long-term relationships with stakeholders in your account portfolio. Work cross-functionally with product, engineering, sales, marketing and other teams to facilitate resolution of technical or product issues and work towards their stated goals. Identify and qualify growth opportunities for Account Managers to drive strategic expansion and growth. Being responsible for identifying key strategies for revenue acceleration and conducting QBRs. Developing and executing success plans, as well as tracking and reporting on key metrics to ensure adoption and success.
Apply here: https://www.linkedin.com/jobs/view/2551249033/
Role: Customer Success Manager
Location: London Area, United Kingdom
As a Customer Success Manager, you will own the overall relationship with your portfolio of clients and drive their success. This means great on-boarding experiences. Driving usage on the platform and participation of your clients at events. Solving customer issues. Managing your client renewals and upgrades. Optimizing the activity of your portfolio on the platform to ensure that the overall objectives of all the customers are met during a transfer window. It will be your responsibility to ensure your customers don’t churn. In partnership with the Finance team, you will be responsible for your customers’ experience with payments and billing. Through your portfolio network and relationships, you will provide lead generation to the sales team.
Apply here: https://www.linkedin.com/jobs/view/2554797731/
Role: Customer Success Manager
Location: Remote, Chennai, Tamil Nadu, India
As a Customer Success Manager, you will assist customers as needed with setting up their institutions on Finwego’s tech product and navigating through the various features and modules of the product. Establish clear retention goals and process milestones for the team to promote the value of the product that results in deep customer engagement. Cross-sell and up-sell other Finwego products by promoting value through customer experience and delight. Review customer complaints and concerns and seek to improve all aspects of the customer experience with Finwego. Maintain a detailed understanding of products and services, assist customers with questions and suggest solutions for their needs. Optimize existing processes within the company and actively enhance all Customer Success initiatives.
Apply here: https://www.linkedin.com/jobs/view/2544962719/
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