May 21 – Customer Success Jobs
Role: Sr. Director, Customer Success
Location: Chicago, IL, US
Organization: Paro.io
As a Sr. Director of Customer Success, you will work directly with VP Growth (whose purview includes Sales and Sales Operations) to build a high-functioning revenue organization. Drive strategy to ensure measurable customer success, retention, and expansion across various customer segments. Accelerate customer lifetime value by defining the customer journey across all customer segments up to enterprise. Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Manage customer escalations as the senior business owner for their success. Develop and present “insight to action” plans to Growth organization on a frequent cadence. Identify opportunities for continuous improvement.
Apply here: https://www.linkedin.com/jobs/view/2559141880/
Role: Director, Customer Success
Location: Raleigh, NC, US
Organization: insightsoftware
As a Director of Customer Success, you will drive Customer Success outcomes. Lead your team to deliver outstanding experiences that drive strong customer retention, expansion, adoption, and referrals. Increase customer lifetime value through success plans, customer satisfaction, and overall health scores. Create and drive a proactive NPS, at-risk program, and other initiatives and measures to prevent customer attrition. Provide strategic direction, development, and management of post-sales operations to drive quality and consistency. Develop and share metrics to measure the effectiveness of Customer Success in meeting company and team goals. Track, analyze, and report on Customer Success metrics across the organization.
Apply here: https://www.linkedin.com/jobs/view/2553558036/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
Organization: Hagen Human Capital s.r.o.
As a Senior Customer Success Manager, you will be the first point of contact for enterprise clients, handle commercial escalations, and help with onboarding, adoption, and growth. Develop and maintain strong relationships with clients. Consult with clients and guide best practices & quantitative measurement of success approach. Understand and align on business objectives, targets, key performance indicators, metrics, and map KPIs to appropriate processes and the product landscape. Work with the Customer Success Director in leading Customer Success initiatives and company-wide improvements as well as mentor and coach new Success Managers. KPIs of the position: retention, adoption, expansion, case studies conducted & collected, referrals/references obtained.
Apply here: https://www.linkedin.com/jobs/view/2558695107/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Lycamobile Group
As a Customer Success Manager, you will manage all cross-sell, upsell, retention campaigns and work closely alongside the Head of CVM, Head of Brand, Head Customer experience as well as the Chief Marketing & Digital Officer. Delivering and evaluating a wide range of online campaigns, creating good quality, creative content for digital media and your technical knowledge will include the latest versions of the industry-standard design and digital media software & content management. Maintain a forward-looking calendar of digital events and communications, sharing with the marketing & product team on a regular basis. Develop data analytics to measure results of all digital communications activity in order to use insights and feedback to make informed decisions on future activity.
Apply here: https://www.linkedin.com/jobs/view/2559142502/
Role: Customer Success Manager
Location: Remote, Vancouver, BC, Canada
Organization: Loopio
As a Customer Success Manager, you will build meaningful relationships with Loopio customers through engaging emails, phone calls, and in-person meetings. Partner with customers to develop meaningful plans that feed their long-term goals. Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates. Manage key metrics that feed into team-based goals around retention, growth, and advocacy. Execute Loopio training sessions and webinars through online demonstrations. Measure and action on engagement data through the Customer Health Score framework. Work with the Product Teams to champion customer insights and stories. Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience.
Apply here: https://www.linkedin.com/jobs/view/2559155107