Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
May 24 – Customer Success Jobs
Role: Director of Client Success
Location: Chicago, IL, US
Organization: Smokeball – Legal Software
As a Director of Client Success, you will be responsible for setting the overall vision and strategic plan for the Onboarding team, focusing on providing the most efficient onboarding experience, leading a positive client experience, and continually improving the onboarding journey. Defining and optimizing the client onboarding lifecycle based on client segmentation. Influencing future lifetime value through higher product adoption, client satisfaction, and overall health scores. Engaging with the Product Team to understand roadmap and implications for clients and advocate for the clients’ feature needs. Addressing escalated client issues with speed and urgency, orchestrating resources across the company as appropriate. Helping drive new business growth through greater client advocacy and referrals.
Apply here: https://www.linkedin.com/jobs/view/2563554154/
Role: Director, Customer Success
Location: San Francisco, CA, US
Organization: Incredible Health
As Director of Customer Success, you will lead, support and develop a growing team of Customer Success (CS) Managers in half the country. Support the CS Team in developing scalable and effective processes for ongoing management of many complex accounts. Ensure your team can manage relationships with clients during all phases of the client lifecycle, from implementation kick-off to value creation to renewal and expansion. Communicate with key stakeholders within client organizations to effectively assess and gain an understanding of their needs and internal processes. Assist in the development and execution of marketing strategies specific to customer needs, resources, and audiences. Work with Incredible Health partners to identify and develop upsell and expansion opportunities across the customer base.
Apply here: https://www.linkedin.com/jobs/view/2563932774/
Role: Customer Success Manager – London, UK
Location: London, England, United Kingdom
As a Customer Success Manager, you will build strong relationships with the Enterprise clients to understand their needs and ensure their success with Powtoon. Serve as the main point of contact and liaison between clients and the rest of the Powtoon team, including support, sales and product teams. Empower customers to connect their goals and challenges with the solution in Powtoon. Take ownership of new accounts and manage their on-boarding & adoption whilst increasing usage within their organization. Lead online webinars & demos to educate customers on the features of the product. Maintain regular cadence with clients to ensure that they’re realizing the full potential of Powtoon.
Apply here: https://www.linkedin.com/jobs/view/2563703245/
Role: Head of Customer Success
Location: Exeter, England, United Kingdom
Organization: Role Mapper Technologies
As a Head of Customer Success, you will be taking ownership for the onboarding process to ensure the customers gain immediate value from the platform. Building customer relationships, through a focus on user adoption, experience, and finding ways to add value. Being the voice of the customers by championing requirements into product development and managing the release of new features. Operational management of the customer success function, leading on the process, automation, metrics, and reporting.
Apply here: https://www.linkedin.com/jobs/view/2563325855/
Role: Head of Customer Success
Location: Remote, Sydney, New South Wales, Australia
Organization: Employment Hero
As a Head of Customer Success, you will work with all teams to ensure we deliver a successful customer journey to drive adoption and recommendations. Coach, mentor and train direct reports and other teams from sales, implementations, product, support and finance to help the customers reach their business goals as one team. Build and lead a team that is passionate about helping businesses be successful through the use of the platform. Implementations and management of tools used to manage the customer health. Own the customer experience from post-implementations. Accountable for the customer-health post-sales.
Apply here: https://www.linkedin.com/jobs/view/2557214139/
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