Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
May 25 – Customer Success Jobs
Role: Customer Success Director
Location: Short Hills, NJ, US
Organization: Dun & Bradstreet
As a Customer Success Director, your primary focus will be to manage ongoing contractual relationships and the operational delivery of services to clients. This role serves as the primary point of responsibility and accountability for all services obligations. Works closely with the Client Director responsible for the accounts. Responsible for conducting customer-facing Solution Reviews to communicate services performance, discuss and resolve services issues, and help customers meet their business goals. In addition, establish/ demonstrate Return on Investment (ROI) for contracted services obligations. The Engagement Manager creates, communicates, and maintains Customer Engagement plans on all assigned accounts and addresses non-assigned account needs on an at-risk basis.
Apply here: https://www.linkedin.com/jobs/view/2557975864/
Role: Head of Customer Success
Location: San Francisco, CA, US
Organization: Turn/River Capital
As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices. Partner with the CS leaders to recruit, develop, and train their teams. Contribute new ideas and content to the growing list of proven Turn/River CS playbooks. Drive portfolio-wide CS & retention training and learning culture. Implement proper CS tracking and reporting. Identify and help build out vital collateral for retention and onboarding. Provide due diligence and CS strategies for new potential company investments.
Apply here: https://www.linkedin.com/jobs/view/2552484110/
Role: Customer Success Director
Location: Remote, United Kingdom
Organization: Wilson Grey
As a Customer Success Director, you will be responsible for customer satisfaction and renewals by defining and optimizing the customer lifecycle. Lead the sales teams by defining strategy aligned with company-wide goals and vision. Maximizing up-sell, identify and counteract risks before they happen. Working with sales teams to develop growth plans for customer success expansion. Gather feedback from key customers to ensure customer satisfaction and continuous product improvement. Deal with intensified customer issues quickly and efficiently. Develop relationships with decision-makers of assigned customers to understand their goals and barriers to help serve them best. Oversee client onboarding of all new clients.
Apply here: https://www.linkedin.com/jobs/view/2552433833/
Role: Customer Success Manager
Location: Reading, England, United Kingdom
As a Customer Success Manager, you will predictably manage recurring revenue and deliver high on-time renewal rates. Own key metrics for your team including renewal forecast, activity management, upsells, adoption, and churn. Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from the solutions. Recruit, coach, motivate and manage a high-performing team. Build and support a high-energy, customer-focused culture. Personally manage escalations and negotiations alongside your direct reports. Work cross-functionally to advocate for customer needs and ensure proper company alignment in support of these accounts.
Apply here: https://www.linkedin.com/jobs/view/2558733615/
Role: Customer Success Manager – Secureworks
Location: Melbourne, Victoria, Australia
As a Customer Success Manager, you will work with complex, multi-divisional, multi-geographical organizations. Communicate business value and drive strategic programs with decision-makers. Use leadership skills to jointly define goals with customers in ambiguous situations. Create and activate a plan with customers that results in BOTH business value outcomes and team behavior. Build and maintain collaborative relationships with Secureworks customers and internal teams. Drive customer adoption, usage, and satisfaction to help drive renewals, expansion, and new growth. Generate regular/on-going proactive service reports to ensure the product adoption is occurring at the customer level. Be the main point of contact to help drive service and/or product issues that are identified by Secureworks customers.
Apply here: https://www.linkedin.com/jobs/view/2516718780/
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