Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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May 25 – Customer Success JobsShare this job list:
Role: Customer Success Director
Location: Short Hills, NJ, US
Organization: Dun & Bradstreet
As a Customer Success Director, your primary focus will be to manage ongoing contractual relationships and the operational delivery of services to clients. This role serves as the primary point of responsibility and accountability for all services obligations. Works closely with the Client Director responsible for the accounts. Responsible for conducting customer-facing Solution Reviews to communicate services performance, discuss and resolve services issues, and help customers meet their business goals. In addition, establish/ demonstrate Return on Investment (ROI) for contracted services obligations. The Engagement Manager creates, communicates, and maintains Customer Engagement plans on all assigned accounts and addresses non-assigned account needs on an at-risk basis.
Apply here: https://www.linkedin.com/jobs/view/2557975864/
Role: Head of Customer Success
Location: San Francisco, CA, US
Organization: Turn/River Capital
As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices. Partner with the CS leaders to recruit, develop, and train their teams. Contribute new ideas and content to the growing list of proven Turn/River CS playbooks. Drive portfolio-wide CS & retention training and learning culture. Implement proper CS tracking and reporting. Identify and help build out vital collateral for retention and onboarding. Provide due diligence and CS strategies for new potential company investments.
Apply here: https://www.linkedin.com/jobs/view/2552484110/
Role: Customer Success Director
Location: Remote, United Kingdom
Organization: Wilson Grey
As a Customer Success Director, you will be responsible for customer satisfaction and renewals by defining and optimizing the customer lifecycle. Lead the sales teams by defining strategy aligned with company-wide goals and vision. Maximizing up-sell, identify and counteract risks before they happen. Working with sales teams to develop growth plans for customer success expansion. Gather feedback from key customers to ensure customer satisfaction and continuous product improvement. Deal with intensified customer issues quickly and efficiently. Develop relationships with decision-makers of assigned customers to understand their goals and barriers to help serve them best. Oversee client onboarding of all new clients.
Apply here: https://www.linkedin.com/jobs/view/2552433833/
Role: Customer Success Manager
Location: Reading, England, United Kingdom
Organization: Rapid7
As a Customer Success Manager, you will predictably manage recurring revenue and deliver high on-time renewal rates. Own key metrics for your team including renewal forecast, activity management, upsells, adoption, and churn. Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from the solutions. Recruit, coach, motivate and manage a high-performing team. Build and support a high-energy, customer-focused culture. Personally manage escalations and negotiations alongside your direct reports. Work cross-functionally to advocate for customer needs and ensure proper company alignment in support of these accounts.
Apply here: https://www.linkedin.com/jobs/view/2558733615/
Role: Customer Success Manager – Secureworks
Location: Melbourne, Victoria, Australia
Organization: Secureworks
As a Customer Success Manager, you will work with complex, multi-divisional, multi-geographical organizations. Communicate business value and drive strategic programs with decision-makers. Use leadership skills to jointly define goals with customers in ambiguous situations. Create and activate a plan with customers that results in BOTH business value outcomes and team behavior. Build and maintain collaborative relationships with Secureworks customers and internal teams. Drive customer adoption, usage, and satisfaction to help drive renewals, expansion, and new growth. Generate regular/on-going proactive service reports to ensure the product adoption is occurring at the customer level. Be the main point of contact to help drive service and/or product issues that are identified by Secureworks customers.
Apply here: https://www.linkedin.com/jobs/view/2516718780/0 Posted By SmartKarrot’s
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Jun 14 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Tampa, FL, US
Organization: Vector Solutions
As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption. Manage enhancement requests and work with the technical team to implement changes. Work closely with Account Management organization and implement changes as needed. Run weekly reports to watch utilization trends. Run weekly reports to ensure Customer accounts are distributed appropriately. Coordinate projects between Customer Support Department, Account Management, and other departments within organization to manage the time of the Customer Success Managers team members. Work with the technical team to streamline processes for Customer Success Managers.
Apply here: https://www.linkedin.com/jobs/view/2596697306/
Role: Director Client Success
Location: San Francisco Bay Area, US
Organization: Secfi
As a Director of Client Success, you will establish and manage top level OKRs for the client operations team. Act as a player-coach to recruit, train and develop a growing team of client operations associates. Cultivate and display a deep understanding of the product offerings, contracts, the platform, the start-up industry, and the mission. Coordinate, refine and own the deal operations process by working closely with Sales, Finance, and Product. Oversee and coordinate client operations team interaction with the institutional investors and external partners. Develop content and material that will help customers understand complex transactions and legal agreements easier. Work directly with the clients to understand how best to ensure a smooth client experience – from client onboarding to client settlements.
Apply here: https://www.linkedin.com/jobs/view/2541791347/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
Organization: Brightcove
As a Senior Customer Success Manager, you will drive retention and growth among customer base by understanding their business needs and helping them succeed. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Collaborate closely with Account Executive team to partner on expansion opportunities. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Exceptional at cross-collaborating internally with different teams, such as finance, legal, marketing, support, etc.
Apply here: https://www.linkedin.com/jobs/view/2597927525/
Role: Customer Success Manager UK
Location: North Lambeth, England, United Kingdom
Organization: BlueOptima
As a Customer Success Manager, you will actively engage senior and C-level leadership, presenting the data on how to improve their software development processes. Collaborate with the clients to optimise performance then generate use case collateral to educate and influence the full client base. Provide training as a product expert, at client sites and remotely, to ensure active usage of the product and reporting. Use BlueOptima’s reporting suite, and MS Excel and Powerpoint, to provide engaging insights. Nurture existing enterprise clients for high retention and renewal, whilst identifying up-sell and cross-sell opportunities. Take a data-driven approach to customer usage and satisfaction using various KPIs and Metrics. Ownership of multiple clients, maintaining your activities within the CRM. Excel at solving clients’ issues, requiring in-depth understanding of the product.
Apply here: https://www.linkedin.com/jobs/view/2597531018/
Role: Customer Success Manager
Location: Halifax, NS, Canada
Organization: Kinduct
As a Customer Success Manager, you will develop and execute client implementation plans. Manage all post-sales client experience activity, including onboarding, user training, and ongoing engagement. Work with the designated Product Managers to identify and assist in the definition, design and UAT of new features and improvements. Develop, maintain key relationships with team-by-team clients for loyalty and retention. Proactively engage clients to build and enhance their knowledge of Kinduct’s software and how it could provide value and benefit them. Manage the process to effectively address client satisfaction and escalation of issues until resolved. This will include coordinating internal resources that interact with each client. Identify upsell and growth opportunities and collaborate with the sales team to identify new opportunities.
Apply here: https://www.linkedin.com/jobs/view/2597948299/0 Posted By SmartKarrot’s
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Jun 11 – Customer Success JobsShare this job list:
Role: VP of Customer Success
Location: New York, NY, US
Organization: Narmi
As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years. Track and be held accountable for all relevant Customer Success metrics such as NRR, NPS, health score, product activation, churn, and more. Deploy a team to project manage key customer deliverables and ensure on-time delivery. Help manage upsell processes and procedures. Develop relationships with C-Suite, EVP, and SVP stakeholders at the financial institution customers. Be seen as a product-minded leader. Work with product and engineering teams to translate customer feedback into specific product requirements and enhancements.
Apply here: https://www.linkedin.com/jobs/view/2592523240/
Role: Director, Customer Success
Location: Remote, New York, United States
Organization: Measured
As a Director of Customer Success, you will own day-to-day client relationships across seniority levels for a portfolio of 10+ Measured brands. Develop a strong relationship with clients based on value add, expertise, and being a trusted partner. Manage adoption across all stakeholders for Measured products and services. Provide internal product feedback based on existing and potential client use cases. Deliver client training and seminars MeasuredU client education curriculum. Provide and interpret marketing performance reviews for clients. Design and interpret in-market experiments across addressable media channels. Provide optimization insights and budget recommendations to turn insights into client value. Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials, etc.
Apply here: https://www.linkedin.com/jobs/view/2524004123/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Conga
As a Customer Success Manager, you will lead, drive, and manage change within large, complex, enterprise organizations. Become a trusted advisor and advocate for customers’ executive sponsor(s). Ensure a seamless transition from pre- to post-sales, setting customers up for success. Remove adoption roadblocks by understanding challenges and recommending solutions. Ensure a high level of impact and client satisfaction with the services rendered.
Apply here: https://www.linkedin.com/jobs/view/2593450014/
Role: Customer Success Manager -Enterprise
Location: London, England, United Kingdom
Organization: GoCardless
As a Customer Success Manager, you will manage a broad portfolio of the Mid Market customer base in a personalized fashion, ensuring your owning the outcome. Accountable for managing risk, forecasting accurately and spotting and driving growth opportunities. Work closely with Sales and Onboarding to run efficient and effective merchant handover and Kick-off meetings. Create and deliver success plans and success reviews with your merchants to optimize their usage of GoCardless and constantly drive value. Advocate for the merchants internally by delivering informed, quantified feedback, especially ensuring this is clearly communicated to the product team. Coordinate with Customer Experience to ensure we’re delighting customers, so we can capture customer stories leading to referrals, testimonials, and case studies.
Apply here: https://www.linkedin.com/jobs/view/2587365558/
Role: Customer Success Manager
Location: Remote, Greater Vancouver Metropolitan Area, Canada
Organization: Revenue Accelerator Inc.
As a Customer Success Manager, you will be responsible for client onboarding, weekly check-ins, problem-solving as required, strive to provide value at every interaction. Establish a deep understanding of client needs with the goal of providing exceptional customer success. Ensure established processes and procedures are adhered to. Act as liaison to and between internal teams and clients. Manage all client projects and communications through internal project management software. Create, manage and refine campaigns based on data and feedback. Compile regular reports of campaign performance and results.
Apply here: https://www.linkedin.com/jobs/view/2588003783/0 Posted By SmartKarrot’s
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Jun 10 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Remote, United States
Organization: Inflection
As a Director of Customer Success, you will lead, manage and supervise the Customer Success team, including both Customer Success Managers and Customer Success Associates. Set team objectives and goals, complete performance reviews, and manage staffing levels to ensure goals and objectives are met. As a trusted advisor, lead with integrity to enhance positive working relationships with team and internal support staff. Maintain a comprehensive understanding of customer’s needs, company goals, business practices, and satisfaction/performance criteria. Build high-level relationships with key customer contacts to grow the influence within accounts. Provide thought leadership to customers by representing background screening industry expertise. Oversee the customer transition from the Sales Team to the Customer Success team.
Apply here: https://www.linkedin.com/jobs/view/2566971436/
Role: Director of Customer Success
Location: New York, NY, US
Organization: Leap
As a Director of Customer Success, you will own the ultimate success of the brand customers, including onboarding and product adoption while driving retention and expansion. Design and implement extension and expansion programs with the Growth team to drive Platform growth via additional store locations with onboarded brand customers. Lead a high-performing team of account managers through organizational development, coaching, recruiting, and performance management. Collaborate cross-functionally on behalf of the brand customers to deliver feedback, prioritization, and optimizations to the product, sales, real estate, and marketing teams. Build and maintain a deep knowledge of Leap Platform, its related features and products as well as Real Estate pipeline and process.
Apply here: https://www.linkedin.com/jobs/view/2590887775/
Role: Customer Success Manager – Tech Touch
Location: London, England, United Kingdom
Organization: Thirdfort Limited
As a Customer Success Manager, you will manage a portfolio of the smallest but collectively strategic clients in a tech-touch way, ensuring we have best in class tech touch CS. Work closely with the Enablement team to build handover processes and ensure a smooth transition to the low-touch CS programme. Create and deliver communications to customers to allow them to extract the full value of using Thirdfort as well as increasing their utilisation. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Discover and foster opportunities for external advocacy, including but not limited to obtaining case studies or testimonials.
Apply here: https://www.linkedin.com/jobs/view/2584106774/
Role: Customer Success Manager
Location: Gateshead, England, United Kingdom
Organization: Descartes Systems Group
As a Customer Success Manager, you will be the customer’s primary point of contact and manage their day-to-day needs specific to the Descartes MacroPoint Visibility Platform. Develop and maintain relationships with key customer contacts to build a working understanding of their business model to bring a value alignment with Descartes MacroPoint. Drive Customer Success by working with customers and their carrier base to identify ways to increase successful tracking of their shipments. Leverage other internal departments to find solutions to a variety of customer needs with focuses on customer satisfaction and revenue growth. Become an extension of the customers’ team and identify opportunities of growth and nurture customers into advocates to further Descartes’ goals.
Apply here: https://www.linkedin.com/jobs/view/2581890926/
Role: Customer Success Manager
Location: Gurugram, Haryana, India
Organization: NoPaperForms
As a Customer Success Manager, you will manage the Customer Success team, enabling them to achieve/exceed their KRA/KPI. Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities. Act as the voice of the customer internally; as the steward of the customer relationship, work cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer message is embedded in processes. Liaise with technical support, accounting, and other areas of the business to ensure customer satisfaction. Work closely with the team & keep them motivated & passionate towards work.
Apply here: https://www.linkedin.com/jobs/view/2590514615/
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