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Published February 6, 2023
Role: Director, Customer Success NEMEA Location: London, England, United Kingdom (On-site) Organization: Seismic As a director of Customer Success, you will be Leading, coaching, and growing/scaling a team of Customer Success Managers of various levels of experience, by leveraging Seismic corporate CS ways of working and adapting them to your market needs. Building Trusted Advisor relationships at senior levels in your team’s accounts, helping to ensure retention, uncover opportunities for cross-sell/upsell, and develop advocates. Forecasting and leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Partnering with Professional Services, Sales, and Marketing leadership to grow Seismic’s presence and brand in the Northern European region. Apply here: https://www.linkedin.com/jobs/view/3350379815/ Role: Customer Success Manager – General Location: Toronto, ON, Canada (Hybrid)Organization: Vena SolutionsAs a Customer Success Manager, you will manage relationships. You will actively manage client relationships to increase adoption, ensure retention, and increase satisfaction. Establish a trusted advisor relationship with your clients and strategically position our solution, driving adoption. Build relationships with customers at all levels from end users and individual contributors to IT Managers and Senior Executives. Ignite a sense of excitement with the client, encouraging adoption and expansion where possible. Consistently touch base with clients throughout the contract lifecycle, escalating important issues where needed. You will be the single point-of-contact for customers. You will represent the voice of the customer to internal teams. Apply here: https://www.linkedin.com/jobs/view/3383535611/ Role: Entry level – Customer Success Specialist (Remote) Location: Oshawa, Ontario, Canada (Remote) Organization: Faithful Consulting As a Customer Success Specialist, you’ll respond to customer inquiries via phone, email, and chat. Resolve customer issues in a timely and efficient manner. Collect and analyze customer feedback to inform product and process improvements. Collaborate with cross-functional teams to ensure customer satisfaction. Maintain a thorough knowledge of company products, services, and policies. Continuously identify opportunities to enhance the customer experience. Apply here: https://www.linkedin.com/jobs/view/3463554783/ Role: Customer Success Manager Location: Toronto, ON, Canada (Hybrid) Organization: SysAid Technologies Ltd As a Customer Success Manager, you’ll manage our Global, Strategic/Enterprise Accounts. Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions. Set regular cadences with customers. Drive and maximize the utilization of the product. Work with the Licensing Specialists to identify expansion opportunities. Establish, develop, and maintain positive customer relationships through email, chat, phone, and video engagement. Ensure successful delivery of our solutions by our customer timelines. Create value for customers by building strategic partnerships and identifying success criteria. Serve as an escalation point for your customers on bug requests and new feature requests – work with operational departments to prioritize, and set customer expectations. Apply here: https://www.linkedin.com/jobs/view/3452212700/ Role: Customer Success Manager Location: New York, United States (On-site)Organization: Underdog.io As a Customer Success Manager, you’ll manage those who have experience in a customer-facing role, with exceptional relationship management skills and passion for helping customers succeed. Many of our companies are looking for mid-to-senior-level talent, both individual contributors and managers. Apply here: https://www.linkedin.com/jobs/view/3471104413/
Published January 27, 2023
Role: Director of Customer SuccessLocation: Remote, San Francisco, CA, USOrganization: Storm6 As a Director of Customer Success, you will build fundamental relationships. Build and implement a successful roll out of the product in the K-6 space. Give technical and product support, with key knowledge of the products. Provide feedback of the product and drive the improvement of the product. Apply here: https://www.linkedin.com/jobs/view/3450674650/ Role: Customer Success Director Location: Remote, United States Organization: Imagine LearningAs a Customer Success Director, you will direct and oversee the Customer Success Manager team and function. Attract, hire, and maintain a high-performance Customer Success Manager staff. Meet with team on regular basis to review customer success and pipeline for proactive outreach and strategizing. Effectively collaborate and communicate with Sales, Product Management, and Product Development teams. Develop and implement consistent processes and best practice strategies, policies, procedures, and goals. Work closely with Product Management and Technology to interpret new product development and features for communication to and support of customers. Responsible for timely and accurate management and execution of customer journey. Lead and direct new business efforts relating to customer support. Apply here: https://www.linkedin.com/jobs/view/3455715473/Role: Customer Success Director – Remote Location: Remote, Birmingham, England, United Kingdom Organization: InMomentAs a Customer Success Director, you will excite the clients about the company’s technology and services. Develop C-Suite relationships to build an understanding of the customers’ organisation, their business priorities and the overall market landscape and then to use these insights to utilize the Experience platforms to create value for the clients. Facilitate a defined cadence of communication with key client stakeholders, serving as a point of escalation and accountability. Lead the development of the overall account strategy and partnership with internal teams to ensure the achievement of client goals and objectives. Ensure every part of the CX/EX program drives effective action and delivers ROI. Drive renewal readiness efforts to achieve personal and team retention and growth targets. Apply here: https://www.linkedin.com/jobs/view/3455458294/Role: Director of Customer Success Location: London Area, United Kingdom (On-site) Organization: Imperial College LondonAs a Director of Customer Success, you will be taking strategic ownership for all aspects of ICT services operations. Making ICT easier to engage with and ensure we consistently offer a high-quality IT service with a fantastic customer experience. Proactively engaging and collaborating with stakeholders across the College at all levels to rebuild trust and relationships. Working collaboratively with colleagues from the other IT disciplines to encourage accountability, ownership and upstream thinking. Create a high energy, responsive ICT service and operations function which is aligned, engaged and collaborative and consistently delights its customers. Apply here: https://www.linkedin.com/jobs/view/3450875338/Role: Customer Success Representative Location: Melbourne, Victoria, Australia (Hybrid) Organization: NutanixAs a Customer Success Representative, you will maximize the success of the Nutanix customers in your territory through proactive engagement and follow-up as well as reactive problem solving. Constructively operate as part of a wider, cross-functional team to ensure the success of every customer. Attain a minimum of 100% of goals for customer check-ins, customer adoption and renewal rate. Maintain timely and accurate records of all customer interactions and data. Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution. Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations. Maintain a high-level of daily activity including customer and internal calls, meetings, and customer research. Apply here: https://www.linkedin.com/jobs/view/3453007341/
Published January 20, 2023
Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc). Manage complex cases on compliance, payroll, invoicing, account setups, etc. Participate in centralizing the feedback from the users, and help define the improvements needed with the product team. Establish a process of knowledge acquisition between the customer experience team and payroll specialist. Take a step back to analyze user expectations and communicate them in a structured way to the product team and prioritize future functionalities.Apply here: https://www.linkedin.com/jobs/view/3444957193/
Role: Head of Customer SuccessLocation: London, England, United Kingdom Organization: Ben As a Head of Customer Success, you will lead a world-class Customer Success organization. Build an efficient customer success function, driving meaningful impact on customer satisfaction, retention, and overall revenue. Responsible and accountable for overall customer satisfaction and retention overseeing customer onboarding, account management, and expansion. Foster a customer-centric culture, acting as an effective voice of the customer. You will also be instrumental in leading an initial team of 6 across Customer Success and Onboarding through both a ‘hands-on’ and strategic approach, setting strategic direction and translating those into actionable initiatives. Maximize Customer satisfaction while minimizing churn to help sustain ongoing growth. You’ll also standardize the renewal process in cooperation with the Sales team to maximize retention.Apply here: https://www.linkedin.com/jobs/view/3445377833/
Role: Director of Customer SuccessLocation: Remote, Washington DC-Baltimore Area, United States Organization: Treeline, Inc. As a Director of Customer Success, you will be responsible for leading a team of 6 remote reps, focused on renewals, upsells, and expansion within existing accounts throughout North America, while also maintaining a book of 4-5 key accounts on their own. He/she will be focused on mentoring and coaching a team focused on client engagement, account planning and strategy, contract negotiation, and commercial business strategy. The ideal candidate will be seen as a credible and relationship-driven partner that is self-motivated to achieve multimillion-dollar targets.Apply here: https://www.linkedin.com/jobs/view/3445883880/
Role: Associate Director – Customer Success Location: Remote, Amsterdam, North Holland, Netherlands Organization: CleverTap As an Associate Director – Customer Success, you will manage a team of CSMs in Europe. Provide day-to-day support to all CSMs. Build strong (executive) relationships with all customers in your region. Work in lockstep with the implementation team for new customer onboardings/implementations. Collaborate with Sales leadership to drive high retention rates and growth. Be an escalation point for the CSMs and customers. Govern and develop processes for risk management, OKRs, and customer feedback. Collaborate with Product, Engineering, and Product Marketing to deliver feedback, escalate product issues and drive adoption for new features/products. Collaborate with marketing on customer stories, case studies and marketing opportunities.Apply here: https://www.linkedin.com/jobs/view/3440883746/
Role: Customer Success ManagerLocation: Palo Alto, CA On-site Organization: DeepBrain AIAs a Customer Success Manager, you will serve as the primary point of contact for customers, responding to inquiries and providing information on how to use their solutions. Troubleshoot and resolve customer issues in a timely and efficient manner. Build and maintain strong, long-term customer relationships. Collaborate with the sales and technical teams to ensure customer success and drive growth for the company. Identify and report on customer needs and trends to inform product development. Conduct customer satisfaction surveys and track customer retention and maintain a community. Continuously improve customer service processes and procedures. Apply here:https://www.linkedin.com/jobs/view/3443078431/
Published January 19, 2023
Role: Customer Success SpecialistLocation: Remote, Kelowna, BC Organization: Fullscript As a Customer Success Specialist, you will assist practitioners and patients through three main channels: phones, emails, and live chat. Troubleshoot issues and seek customer-focused solutions to ensure a seamless user experience. Successfully resolve complex customer inquiries through the use of multiple support tools and personal product knowledge. Build sustainable relationships of trust through open and interactive communication. Report trends, issues, and feedback to your team. Be adherent to queue volume and meet weekly SLA metric goals.Apply here: https://www.linkedin.com/jobs/view/3438959730/
Role: Customer Success ManagerLocation: Nashville Metropolitan Area (Hybrid) Organization: Uniply As a Customer Success Manager, you will understand the entire customer experience, putting customers’ needs first. Develop a deep understanding of technology to help create customer success best practices. Maintain ownership of a portfolio of customers, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention. Establish and maintain relationships within multiple levels of the organization, including executive sponsors, economic buyers, and influencers. Conduct quarterly portfolio planning and internal account reviews to establish a clear view at least two quarters ahead of customer risks and opportunities. Co-create Success Plans with customers and deliver effective Business Reviews to develop a deep understanding of customers’ businesses, their primary business outcomes, and tangible metrics for success.Apply here: https://www.linkedin.com/jobs/view/3444190011/
Role: Director, Customer SuccessLocation: Remote, United States Organization: Procore Technologies As a Director of Customer Success, you will drive customer satisfaction across the entire customer journey by helping them maximize their platform’s value, so they renew and expand their use of products. Build and nurture C-level relationships across the top accounts. Guide a diverse team of high-performing customer success professionals, providing them with the best experience and career development opportunities. Lead by example in ensuring that the product remains one of the best places to work in the tech industry. Identify, share, and borrow best practices and improvements regarding how to drive customer value. Collaborate closely with cross-functional teams and leaders, including sales, pre-sales, product, PS, and support, to ensure a seamless experience for customers and the team.Apply here: https://www.linkedin.com/jobs/view/3444195271/
Role: Head of Customer SuccessLocation: Remote, Serbia Organization: Checkme As a Head of Customer Success, you will ensure that clients get the maximum possible value and will be responsible for bringing exceptional service to several groups of other in-house software platform users. SaaS platform clients, i.e. insurance companies and insurance brokers, that use software to bring digital experience into their health insurance products. HR Control Panel users, i.e. representatives of the companies that use health insurance programs. Mobile app users, i.e. employees that use health insurance programs. You will be responsible for the CSAT, ARPA (Average Revenue per Account) and a few more granular Customer Success metrics like AFRT (average first response time) and SLA for appointment arrangement.Apply here: https://www.linkedin.com/jobs/view/3443510867/
Role: Head of Customer Success Location: Amsterdam Area, Netherlands (Hybrid) Organization: Blackbear As a Head of Customer Success, you will control OKRs such as Usage Volumes and Revenue Retention to achieve aspired and performance goals for the team. Design and implement client adoption, retention and expansion models together with the team. Lead and manage the CS team daily to perform to their best potential. Be a driving force on ideas about how we can design processes, product developments, or services to reduce manual work to scale customer capacity. Manage and keep track of CS commercial spending to optimize return on investment. Be part of the leadership team, consisting of two Co-founders, the Head of Revenue, the Head of Product, and the Head of People. Apply here: https://www.linkedin.com/jobs/view/3443511734/
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