Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
May 26 – Customer Success Jobs
Role: Director of Customer Success, Federal
Location: Tysons Corner, VA, US
As a Director of Customer Success, you will hire, coach, and develop the CSM team focused on working with federal government agencies. Lead the CSMs and help build strategy, KPIs, and processes to drive success for the team. Create a structure to align use cases with customer workflows and configure them to the client’s specific business goals. Design and implement strategic plans to help the CSM team reach annual renewal and growth targets. Lead and motivate CSMs to efficiently prospect, pitch, and close deals to overachieve in their assigned quotas. Work closely with sales, marketing, product, engineering, and support teams to ensure we constantly deliver value to the customers.
Apply here: https://www.linkedin.com/jobs/view/2433080583/
Role: Director of Customer Success
Location: Remote, New York City Metropolitan Area, US
As a Director of Customer Success, you will drive significant digital transformation for innovative Fortune 500 and rapidly growing tech companies. Manage complex content and communication projects across teams and divisions within the clients’ organizations. Collaborate with the Success and Sales Teams to convert pilots into deep client relationships. Collaborate on strategy and creative as interesting new customers from cosmetics to publishers make the digital transition. Communicate effectively and intelligently on Citia’s relevance in the market.
Apply here: https://www.linkedin.com/jobs/view/2565761731/
Role: Sr. Director, Customer Success
Location: London, England, United Kingdom
Organization: Globality, Inc.
As a Sr. Director of Customer Success, you will serve as the lead point of contact for all customer account management matters. Support clients through early stages of Globality trial through to enterprise-wide adoption, including providing client trainings, close co-operation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc. Build and maintain strong, long-lasting relationships for assigned clients. Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them. Understand client requirements in the context of product functionality and appropriately liaise with product and engineering teams to implement those. Collaborate with sales, marketing, and sector teams to identify and grow opportunities within assigned clients.
Apply here: https://www.linkedin.com/jobs/view/2460870141/
Role: Customer Success Manager
Location: Remote, United Kingdom
As a Customer Success Manager, you will build and grow mutually beneficial relationships with customers. Create strong relationships with decision-makers and influencers to secure renewals and identify and nurture expansion opportunities. Demonstrate and promote the use of the products and articulate business value to the customer through an effective ROI conversation. Be knowledgeable about email sending and analytics products with hands-on experience. Shepherd renewal activities and manage tasks to support upgrades, licensing, and contractual agreements. Meet team revenue targets for renewals and growth.
Apply here: https://www.linkedin.com/jobs/view/2555813474/
Role: Customer Success Manager
Location: Remote, India
As a Customer Success Manager, you will track accounts to identify churn risk and work proactively to eliminate that risk. Maintain and increase your product knowledge on applicable products/applications, operating systems and hardware via training, documentation, personal research, and experience. Work with customers to ensure deployment, onboarding, user adoption, retention and overall success. Impart technical leadership and direction on all aspects of HeadSpin’s products and services. Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering. Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve the customers. Maintain and gain knowledge of the languages and technologies supported by HeadSpin.
Apply here: https://www.linkedin.com/jobs/view/2555824171/
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