Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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May 26 – Customer Success JobsShare this job list:
Role: Director of Customer Success, Federal
Location: Tysons Corner, VA, US
Organization: ID.me
As a Director of Customer Success, you will hire, coach, and develop the CSM team focused on working with federal government agencies. Lead the CSMs and help build strategy, KPIs, and processes to drive success for the team. Create a structure to align use cases with customer workflows and configure them to the client’s specific business goals. Design and implement strategic plans to help the CSM team reach annual renewal and growth targets. Lead and motivate CSMs to efficiently prospect, pitch, and close deals to overachieve in their assigned quotas. Work closely with sales, marketing, product, engineering, and support teams to ensure we constantly deliver value to the customers.
Apply here: https://www.linkedin.com/jobs/view/2433080583/
Role: Director of Customer Success
Location: Remote, New York City Metropolitan Area, US
Organization: Citia
As a Director of Customer Success, you will drive significant digital transformation for innovative Fortune 500 and rapidly growing tech companies. Manage complex content and communication projects across teams and divisions within the clients’ organizations. Collaborate with the Success and Sales Teams to convert pilots into deep client relationships. Collaborate on strategy and creative as interesting new customers from cosmetics to publishers make the digital transition. Communicate effectively and intelligently on Citia’s relevance in the market.
Apply here: https://www.linkedin.com/jobs/view/2565761731/
Role: Sr. Director, Customer Success
Location: London, England, United Kingdom
Organization: Globality, Inc.
As a Sr. Director of Customer Success, you will serve as the lead point of contact for all customer account management matters. Support clients through early stages of Globality trial through to enterprise-wide adoption, including providing client trainings, close co-operation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc. Build and maintain strong, long-lasting relationships for assigned clients. Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them. Understand client requirements in the context of product functionality and appropriately liaise with product and engineering teams to implement those. Collaborate with sales, marketing, and sector teams to identify and grow opportunities within assigned clients.
Apply here: https://www.linkedin.com/jobs/view/2460870141/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: SparkPost
As a Customer Success Manager, you will build and grow mutually beneficial relationships with customers. Create strong relationships with decision-makers and influencers to secure renewals and identify and nurture expansion opportunities. Demonstrate and promote the use of the products and articulate business value to the customer through an effective ROI conversation. Be knowledgeable about email sending and analytics products with hands-on experience. Shepherd renewal activities and manage tasks to support upgrades, licensing, and contractual agreements. Meet team revenue targets for renewals and growth.
Apply here: https://www.linkedin.com/jobs/view/2555813474/
Role: Customer Success Manager
Location: Remote, India
Organization: HeadSpin
As a Customer Success Manager, you will track accounts to identify churn risk and work proactively to eliminate that risk. Maintain and increase your product knowledge on applicable products/applications, operating systems and hardware via training, documentation, personal research, and experience. Work with customers to ensure deployment, onboarding, user adoption, retention and overall success. Impart technical leadership and direction on all aspects of HeadSpin’s products and services. Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering. Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve the customers. Maintain and gain knowledge of the languages and technologies supported by HeadSpin.
Apply here: https://www.linkedin.com/jobs/view/2555824171/0 Posted By SmartKarrot’s
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Jun 23 – Customer Success JobsShare this job list:
Role: Vice President of Customer Success
Location: Remote, United States
Organization: BOLD PENGUIN
As a Vice President of Customer Success, you will build the team and systems to ensure all partner needs are met through frequent partner interactions covering status, strategy, new initiatives, servicing issues, account performance, market changes, and relationship growth opportunities. Lead and implement ongoing improvements to increase partner growth. Transform data into actionable strategies that increase product usage, adoption, and increase up-sell opportunities. Engage customers to reduce churn and increase the adoption of Bold Penguin software products. Work with leadership and cross-functional teams to develop specific quarterly goals with defined commitments aimed at reaching partners’ mutual annual goals. Act as the primary focal point for the partner relationship on a day-to-day basis.
Apply here: https://www.linkedin.com/jobs/view/2612781049/
Role: Director of Customer Success
Location: California, United States
Organization: Radius Agent
As a Director of Customer Success, you will define and optimize the customer journey, clarify ownership and oversee all lifecycle processes/touchpoints. Personally manage escalations from your direct reports, and implement a methodical escalation process. Train CSMs to deeply understand the customers’ objectives and become a trusted right-hand advisor. Create dashboards to measure customer success, own key metrics for your team. Document and continuously improve best practices, resources and KPIs. Help foster company-wide culture of Customer Success.
Apply here: https://www.linkedin.com/jobs/view/2602404830/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Zeelo
As a Customer Success Manager, you will have a complete understanding of Zeelo’s service offering and continuously find smarter solutions to client needs. Provide pre-sales support to sales managers, working closely with, operations and data teams to design new services. Co-ordinate the launch of new services, ensuring alignment between operations, product and marketing teams. Own the post-sale commercial relationship; relentlessly looking for new ways to deliver value to the clients, using data to make optimizations and providing world-class support. As the key customer contact, you’ll champion their needs with the Product team to ensure current and future client requirements are met.
Apply here: https://www.linkedin.com/jobs/view/2601678138/
Role: Customer Success Manager, EMEA
Location: London, England, United Kingdom
Organization: Domino Data Lab
As a Customer Success Manager, you will understand customer business problems/use cases and establish a trusted advisor relationship. Onboard new customers by working closely with Domino technical team members to install and configure the product to integrate with data science tools per customer requirements. Ensure customers are trained on the product, unblock any issues to adoption, and ensure retention. Proactively monitor customer health to reach out to customers before issues escalate. Partner with the Domino Support Team to ensure bugs are documented and resolved. Stay current on Domino releases and familiar with the data science landscape in which Domino lives. Act as the de facto project manager to coordinate internally and with the customer.
Apply here: https://www.linkedin.com/jobs/view/2601643566/
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
Organization: Superset
As a Customer Success Manager, you will be managing multiple stakeholders and understanding their respective business needs throughout the customer lifecycle. Providing a good customer experience by ensuring that Superset is successfully and smoothly rolled out to the customer – provide software platform training to POCs/HRs and help them set up the platform. You’ll be required to tell them about the platform use, best practices, and promote adoption. Handling escalations and ensuring a long-term working relationship with the customer POC. Keeping a track of adoption metrics to preempt churn rate and managing renewals.
Apply here: https://www.linkedin.com/jobs/view/2601630629/0 Posted By SmartKarrot’s
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Jun 22 – Customer Success JobsShare this job list:
Role: Customer Success Director
Location: Remote, United States
Organization: Terminal
As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle. Drive recurring revenue – by expediting post-sales placement, increasing renewal rates, and reducing customer churn. Maintain high customer satisfaction and own upsell opportunities to drive new business growth through greater advocacy. Identify potential issues with each client and work cross-functionally with Business Development and Recruiting Teams to take timely and effective action to resolve them. Gather and translate partner feedback into actionable items to help accelerate client growth and engagement. Help drive customer case studies and references highlight teams built with Terminal.
Apply here: https://www.linkedin.com/jobs/view/2606164798/
Role: Senior Director, Customer Success – Americas
Location: Durham, NC, US
Organization: Nutanix
As a Senior Director of Customer Success, you will build and lead the Americas CS team by providing the vision and direction to implement and scale strategies and processes to deliver a ‘best in class’ customer experience while producing ongoing measurable results. Exceed key performance metrics and annual goals including product adoption, renewal rates and renewal bookings/churn. Hire, develop and retain a high-performing CS team across all target customers globally. Operate the team with focused and actionable metrics and KPIs. Manage resource planning, conduct forecast meetings, QBRs and deliver regular performance and activity reports to Sales Executive leadership. Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs.
Apply here: https://www.linkedin.com/jobs/view/2600675952/
Role: Head of Customer Success
Location: London, England, United Kingdom
Organization: CreatorSphere
As a Head of Customer Success, you will set objectives for the Customer Success teams and monitor team members’ performance. Lead the strategy for talent and consumer acquisition with support from the Public Relations teams. Manage the processes for creators and fans on the website. Work together with your team to manage community resources, such as Discord, Giveaways, etc. Work with the Community Success teams to monitor support channels and work with the Public Relations department to communicate technical issues to the public. Work with development to manage new implementations to the platform. Oversee User Acceptance Testing procedures and help contribute ideas and user feedback into the backlog. Liaise with the Executive Board, Operations Steering Group and Technology Steering Group.
Apply here: https://www.linkedin.com/jobs/view/2606113279/
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Sensat
As a Customer Success Manager, you will consult with client stakeholders to understand their business strategies and goals and their objectives for using Sensat and ensure that we deliver value against agreed success criteria. Achieve agreed customer usage metrics for the Sensat platform as per the OKRs. Perform strategic account planning to identify and forecast opportunities and risks. Partner with the commercial team to achieve retention targets across your customers. Provide client feedback to Product and become an expert on platform usage and vision and rollout of scalable CS processes. You will become a domain expert for AEC and a product expert for Sensat. You will help shape the customer success strategy, closing the feedback loop between the customer and Sensat.
Apply here: https://www.linkedin.com/jobs/view/2600233106/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Appetiser Apps
As a Customer Success Manager, you will be helping your team build exciting digital products including SaaS, marketplaces, and more consumer apps used by millions around the world. Client management: setting expectations, controlling the scope, and ensuring success. Backlog management and feature priorisation. Conducting research and coming up with technical solutions with developers and clients. Assisting in product strategy for web and mobile apps. Solve problems as they arrise in development. Quality assurance across the entire product.
Apply here: https://www.linkedin.com/jobs/view/2600216615/0 Posted By SmartKarrot’s
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Jun 21 – Customer Success JobsShare this job list:
Role: Director of Customer Success, eCommerce
Location: Remote, United States
Organization: Quotient Technology Inc.
As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences. Evaluate, optimize current and recommend new strategies to grow client business. Monitor performance and team processes to proactively identify efficiency gaps and propose solutions specific to Paid/Sponsored Search. Partner with Strategy and Analytics (SIT) team to create reporting frameworks that efficiently deliver consistent measurement for Paid/Sponsored Search and emerging products. Define and implement the vision, planning and execution of the eCommerce Customer Success function. Develop and advise on best practices in change management, and identify opportunities for continuous improvement.
Apply here: https://www.linkedin.com/jobs/view/2503807383/
Role: Sr. Customer Success Manager, Brands
Location: Phoenix, AZ, US
Organization: LiveRamp
As a Sr. Customer Success Manager, you will assist the clients with day-to-day management and troubleshooting for some of the largest and most strategic enterprise brand partners. Drive adoption of LiveRamp products and services – blocking and tackling barriers to adoption and success. Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to product, finance, technical services, data ethics, legal and privacy teams. Ensure the timely and successful delivery of the solutions according to customer needs and objectives. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders. Monitor, analyze, and forecast a customer’s usage of the products. Assist with challenging client requests or issue escalations as needed.
Apply here: https://www.linkedin.com/jobs/view/2509162185/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Mind Detect
As a Customer Success Manager, you will oversee and manage existing client relationships with top e-commerce sellers and play an active role in developing and building long-term relationships to identify emerging business, collaboratively develop value propositions that address client needs. Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell. Review and propose process improvements that drive client and market penetration. Build business success stories and case studies. Drive events, below-the-line activities and represent the client in industry forums to drive awareness. Create & articulate compelling value propositions for services in coordination with the marketing team.
Apply here: https://www.linkedin.com/jobs/view/2588873700/
Role: Junior Customer Success Manager Australia
Location: Sydney, New South Wales, Australia
Organization: Stocard – Your Mobile Wallet
As a Junior Customer Success Manager, you will work closely with Australia’s top-tier retailers and brands as well as leading digital advertising agencies to get the most out of their mobile campaigns in Stocard. Manage your own accounts and consult the clients on their digital advertising strategy to help them increase customer loyalty within the app. Use your data skills to analyze the success of your clients’ campaigns and provide insights on how the users interact with their offers. Create reports based on campaign data and analytics to prepare presentations for sales and help acquire new clients. Develop strategies to acquire new customers and help us filling the sales pipeline. Deep dive into the product together with the engineers at the intersection of business and tech.
Apply here: https://www.linkedin.com/jobs/view/2599106351/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Rackspace Technology
As a Customer Success Manager, you will be building strong partnership relationships with customers. Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales. Schedule customer maintenances and ensure appropriate quality checks have been completed. Manage customer projects and oversee implementations for on-time delivery. Review service failures and produce incident reports when required. Ensure appropriate documentation is in place for specific support requirements. Organize and chair monthly/quarterly service review meetings. Identify opportunities for growth and pass leads to a Business Development Consultant. Produce ad-hoc reports when required. Responsible for adhering to company security policies and procedures as directed.
Apply here: https://www.linkedin.com/jobs/view/2599185763/
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