Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • May 26 – Customer Success Jobs
    Talent Team
    May 26, 2021 | 2 min read

    Role: Director of Customer Success, Federal
    Location: Tysons Corner, VA, US 
    Organization: ID.me
    As a Director of Customer Success, you will hire, coach, and develop the CSM team focused on working with federal government agencies. Lead the CSMs and help build strategy, KPIs, and processes to drive success for the team. Create a structure to align use cases with customer workflows and configure them to the client’s specific business goals. Design and implement strategic plans to help the CSM team reach annual renewal and growth targets. Lead and motivate CSMs to efficiently prospect, pitch, and close deals to overachieve in their assigned quotas. Work closely with sales, marketing, product, engineering, and support teams to ensure we constantly deliver value to the customers. 
    Apply here: https://www.linkedin.com/jobs/view/2433080583/


    Role: Director of Customer Success 
    Location: Remote, New York City Metropolitan Area, US  
    Organization: Citia
    As a Director of Customer Success, you will drive significant digital transformation for innovative Fortune 500 and rapidly growing tech companies. Manage complex content and communication projects across teams and divisions within the clients’ organizations. Collaborate with the Success and Sales Teams to convert pilots into deep client relationships. Collaborate on strategy and creative as interesting new customers from cosmetics to publishers make the digital transition. Communicate effectively and intelligently on Citia’s relevance in the market. 
    Apply here: https://www.linkedin.com/jobs/view/2565761731/


    Role: Sr. Director, Customer Success 
    Location: London, England, United Kingdom 
    Organization: Globality, Inc.
    As a Sr. Director of Customer Success, you will serve as the lead point of contact for all customer account management matters. Support clients through early stages of Globality trial through to enterprise-wide adoption, including providing client trainings, close co-operation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc. Build and maintain strong, long-lasting relationships for assigned clients. Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them. Understand client requirements in the context of product functionality and appropriately liaise with product and engineering teams to implement those. Collaborate with sales, marketing, and sector teams to identify and grow opportunities within assigned clients. 
    Apply here: https://www.linkedin.com/jobs/view/2460870141/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom  
    Organization: SparkPost
    As a Customer Success Manager, you will build and grow mutually beneficial relationships with customers. Create strong relationships with decision-makers and influencers to secure renewals and identify and nurture expansion opportunities. Demonstrate and promote the use of the products and articulate business value to the customer through an effective ROI conversation. Be knowledgeable about email sending and analytics products with hands-on experience. Shepherd renewal activities and manage tasks to support upgrades, licensing, and contractual agreements. Meet team revenue targets for renewals and growth. 
    Apply here: https://www.linkedin.com/jobs/view/2555813474/


    Role: Customer Success Manager 
    Location: Remote, India  
    Organization: HeadSpin
    As a Customer Success Manager, you will track accounts to identify churn risk and work proactively to eliminate that risk. Maintain and increase your product knowledge on applicable products/applications, operating systems and hardware via training, documentation, personal research, and experience. Work with customers to ensure deployment, onboarding, user adoption, retention and overall success. Impart technical leadership and direction on all aspects of HeadSpin’s products and services. Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering. Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve the customers. Maintain and gain knowledge of the languages and technologies supported by HeadSpin. 
    Apply here: https://www.linkedin.com/jobs/view/2555824171/

    Customer Success Manager

    Director of Customer Success

    Sr. Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 26 – Customer Success Jobs
    Talent Team
    May 26, 2022 | 3 min read

    Role: Director, Customer Experience
    Location: Boston, MA, US (On-site) 
    Organization: Nexamp
    As a Director of Customer Experience, you will be leading multiple teams responsible for ongoing interactions with the residential and commercial customers. Driving process optimization in a contact center environment and ensuring that there are robust quality monitoring programs in place to deliver an industry-leading customer experience. Acting as a customer advocate across each step of the value chain, ensuring that the appropriate KPIs, policies, and recognition programs are in place. Establishing and maintaining relationships with Nexamp’s strategic business partners. Integrating and interpreting data from diverse sources to drive decision-making and provide recommendations to leadership. Addressing ad hoc issues impacting the customer experience with speed and urgency, working with internal teams to drive positive outcomes. 
    Apply here: https://www.linkedin.com/jobs/view/3060453726/


    Role: Customer Success Manager 
    Location: San Francisco, CA, US 
    Organization: Tubular Labs
    As a Customer Success Manager, you will run the end-to-end customer lifecycle from initial kickoff through renewal for Tubular’s enterprise and growth customers, ensuring Tubular is a must-have solution in their video analytics stack. Establish yourself as a trusted advisor and partner for your customers. Understand customer goals, and position different Tubular products as solutions. Drive account health by ensuring you have a strong, multithreaded relationship with clients while driving high product adoption & frequent use of purchased products. Work cohesively with the account team on your book of business to retain & grow revenue, including Insights & Strategy and Account Management. Ensure customer feedback from your customers is communicated internally to enable ongoing improvement of Tubular products and services. 
    Apply here: https://www.linkedin.com/jobs/view/3087501366/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Sentieo
    As a Customer Success Manager, you will be developing a strong understanding of the Customer Journey within Sentieo to drive more value for the clients. Managing a book of business, overseeing renewals and closing upsells. Building clear learning plans for a wide array of clients and use cases. Performing the onboarding process while working with the team to continually improve and refine the customer onboarding experience. Identifying common customer challenges to help us build better solutions and processes. Partnering closely with the Product and Sales teams to explain the customers’ needs and shaping the product to meet them. Generating customer references and case studies. 
    Apply here: https://www.linkedin.com/jobs/view/3087504044/


    Role: Senior Customer Success Manager 
    Location: Remote, London, England, United Kingdom 
    Organization: Signifyd
    As a Customer Success Manager, you will oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients. Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users. Identify and successfully close renewals and expansion opportunities within your book of business. Develop collateral and conduct periodic business reviews with client executive teams. Ensure swift resolution of account issues by using resources from cross-functional teams. Provide executive oversight and client communication. Work with Marketing to identify and convert successful customers into advocates. Embody Signifyd values and serve as a role model for other team members. 
    Apply here: https://www.linkedin.com/jobs/view/3094815102/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: Infomedia
    As a Customer Success Manager, you will work with the Infomedia account teams to manage SimpleParts portfolio of business with manufacturer partners and their franchise dealerships in the APAC region. Provide evidence-based strategies and general thought leadership to our customers new and existing ecommerce programs. Work closely with other stakeholders at SimplePart to ensure any high-risk concerns are managed through to a successful outcome. Maintain the supply of updated data from the customer to SimplePart, ensuring accuracy of their ecommerce platform. Be the primary conduit between the local Infomedia teams and the SimplePart team in the US for all product related requests. Support the APAC customer service team with SimplePart support issues. Support the APAC sales team with new opportunities where required. 
    Apply here: https://www.linkedin.com/jobs/view/3087541880/

    Customer Success Manager

    Director of Customer Experience

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • May 25 – Customer Success Jobs
    Talent Team
    May 25, 2022 | 2 min read

    Role: Director of Client Success
    Location: Lakeland, FL, US (On-site) 
    Organization: 
    Saddle Creek Logistics Services
    As a Director of Client Success, you will be gaining an understanding of the value drivers for key clients. Measuring and communicating the value provided to clients via business reviews. Managing action plans designed to enhance client relationship. Leading the internal strategic client management review process. Identifying and pursuing new business opportunities with key clients. Measuring the success of the client experience efforts by building and deploying reporting that includes CRM analytics along with client surveys (NPS and CSAT). Collaborating and building close partnerships with executive, operations, and sales leaders. Building and developing a team of professionals that will support and improve the client experience at Saddle Creek. 
    Apply here: https://www.linkedin.com/jobs/view/3093295272/


    Role: Director, Customer Success 
    Location: Remote, Los Angeles, CA, US 
    Organization: 
    Pacvue
    As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Ability to provide consulting services and Quarterly/Annual performance audits. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education. Identify areas where process improvements can be made and execute an action plan to improve current processes. Create product reports and recreate errors for documentation and communication with developers. 
    Apply here: https://www.linkedin.com/jobs/view/3091863153/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: 
    GTT 
    As a Customer Success Manager, you will be responsible for retaining a list of named accounts and developing a proactive retention plan for circuits coming out of term, managing re-term activity with the account team or with the client. Customer satisfaction and is the voice of the customer within GTT. Act as a liaison for escalation facilitating communication between the customer and the NOC or Service Delivery for unresolved issues. Perform EtherVision portal demos, onboarding & training. Become extremely proficient regarding all GTT systems and processes that impact servicing the customer. Ownership of the client inventory and ongoing maintenance. Responds to account queries related to service upgrades, changes, and ceases. 
    Apply here: https://www.linkedin.com/jobs/view/3093208143/


    Role: Customer Success Manager, Europe 
    Location: Remote, London, England, United Kingdom 
    Organization: 
    OpenSpace
    As a Customer Success Manager, you will create engaged, happy customers who renew, grow their investment and advocate on their behalf. Take ownership of customer issues and follow problems through to resolution. Know the product inside and out so you can onboard new customers and provide training with an eye on time-to-value. Understand customer use cases so you can help educate them on the capabilities of the product and how they can best utilize it for their business needs. Document customer success actions and discussions. Meet and develop relationships with the customers both in-person and online. 
    Apply here: https://www.linkedin.com/jobs/view/3093403390/


    Role: Customer Success Manager 
    Location: Remote, Australia 
    Organization: 
    upstream
    As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organizations to uncover additional product applications & opportunities for partnership. Spearhead internal cross-functional improvement projects. Represent the voice of the customer and influence product development roadmap. Partner with Sales and Professional Services teams on upsell, cross-sell, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/3084388076/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 24 – Customer Success Jobs
    Talent Team
    May 24, 2022 | 2 min read

    Role: Director, Client Success
    Location: Oakland, CA, US 
    Organization: 
    Cardlytics
    As a Director of Client Success, you will grow and diversify the solutions delivered to the largest partners ultimately growing Cardlytics revenue as a result. Strive for client retention through identifying their needs and work to establish strong relationships with them. Gain a deep understanding of the client’s business goals and leverage data and prescriptive solutions to define and implement a strategic and tactical plan to achieve the client’s goals. Lead client business reviews and communicate performance optimizations recommended along with the planned road map. Work in partnership with Client Success, Sales, and internal teams to create and grow existing advertiser relationships; ensuring successful and accurate campaign implementation and contractual obligations are met. 
    Apply here: https://www.linkedin.com/jobs/view/3038146563/


    Role: Customer Success Director 

    Location: Remote, New York, NY, US 
    Organization:
    People.ai 
    As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customer’s sales, marketing, and operational leadership. Act as an advisor and instill trust into customers on the technical workings of People.ai, People.ai data architecture, and how to integrate People.ai into their sales/marketing stack. Deliver impactful insights that enable operational cadences to improve efficiency, productivity, and/or growth for each customer. Coordinate and deliver Executive Business Reviews to all customers on a semi-annual cadence with highly engaged stakeholders. Support People.ai marketing by delivering customer stories and references for each customer he/she owns. Help develop the customer engagement playbook across the customer lifecycle, from kick-off to EBRs, enablement, and renewal/upsell/cross-sell. 
    Apply here: https://www.linkedin.com/jobs/view/2874639242/


    Role: Senior Customer Success Manager 

    Location: London, England, United Kingdom (On-site) 
    Organization: 
    RELEX Solutions
    As a Senior Customer Success Manager, you will be owning and maintaining customer relationships on a strategic level with decision makers. Communicating measurable value and proactively identify the development needs at the customers. Through strategical thinking and analysis identify profitable strategical solutions for the customers. Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations. Identify opportunities and lead upsell/cross-sell deals from start to finish. Monitoring customers’ key performance metrics and taking necessary actions to improve them. 
    Apply here: https://www.linkedin.com/jobs/view/2767540322/


    Role: Customer Success Manager, Enterprise 
    Location: Remote, United Kingdom 

    Organization: Showpad
    As a Customer Success Manager, you will be managing your own portfolio of our Enterprise customers, ensuring they get so much value out of Showpad that they can’t live without it. Growing and retaining your customers, working towards the team and individual targets. Driving adoption, setting KPIs and success metrics and demonstrating ROI. Educate your customers so they understand and use Showpad’s powerful features to the fullest. Representing your customers’ voices to the business, directly impacting product development decisions within Showpad. Analyzing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or F2F, presenting product roadmap, etc. 
    Apply here: https://www.linkedin.com/jobs/view/3082434112/


    Role: Customer Success Manager (APAC) 
    Location: Remote, Melbourne, Victoria, Australia 
    Organization: 
    commercetools
    As a Customer Success Manager, you will support, advise, and guide your customers in developing their future technology and e-commerce stack on top of the microservices-based, API-first technology, cloud-native, and headless Composable Commerce platform and Frontend. Represent your customers and their needs within commercetools; communicate customer feature requirements and use cases to internal Product teams. Plan, coordinate, and carry out strategic business reviews with your customers. Educate and help customers to understand the business value of new commercetools features in line with their business objectives. Work closely together with different departments across commercetools to deliver expertise and to help your customers to reach their goals. 
    Apply here: https://www.linkedin.com/jobs/view/3090884799/

    Customer Success Director

    Customer Success Manager

    Director of Client Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

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