Global Customer Success Jobs

Role: Director, Customer Experience
Location: Boston, MA, US (On-site) 
Organization: Nexamp
As a Director of Customer Experience, you will be leading multiple teams responsible for ongoing interactions with the residential and commercial customers. Driving process optimization in a contact center environment and ensuring that there are robust quality monitoring programs in place to deliver an industry-leading customer experience. Acting as a customer advocate across each step of the value chain, ensuring that the appropriate KPIs, policies, and recognition programs are in place. Establishing and maintaining relationships with Nexamp’s strategic business partners. Integrating and interpreting data from diverse sources to drive decision-making and provide recommendations to leadership. Addressing ad hoc issues impacting the customer experience with speed and urgency, working with internal teams to drive positive outcomes. 
Apply here: https://www.linkedin.com/jobs/view/3060453726/


Role: Customer Success Manager 
Location: San Francisco, CA, US 
Organization: Tubular Labs
As a Customer Success Manager, you will run the end-to-end customer lifecycle from initial kickoff through renewal for Tubular’s enterprise and growth customers, ensuring Tubular is a must-have solution in their video analytics stack. Establish yourself as a trusted advisor and partner for your customers. Understand customer goals, and position different Tubular products as solutions. Drive account health by ensuring you have a strong, multithreaded relationship with clients while driving high product adoption & frequent use of purchased products. Work cohesively with the account team on your book of business to retain & grow revenue, including Insights & Strategy and Account Management. Ensure customer feedback from your customers is communicated internally to enable ongoing improvement of Tubular products and services. 
Apply here: https://www.linkedin.com/jobs/view/3087501366/


Role: Customer Success Manager 
Location: London, England, United Kingdom (Hybrid) 
Organization: Sentieo
As a Customer Success Manager, you will be developing a strong understanding of the Customer Journey within Sentieo to drive more value for the clients. Managing a book of business, overseeing renewals and closing upsells. Building clear learning plans for a wide array of clients and use cases. Performing the onboarding process while working with the team to continually improve and refine the customer onboarding experience. Identifying common customer challenges to help us build better solutions and processes. Partnering closely with the Product and Sales teams to explain the customers’ needs and shaping the product to meet them. Generating customer references and case studies. 
Apply here: https://www.linkedin.com/jobs/view/3087504044/


Role: Senior Customer Success Manager 
Location: Remote, London, England, United Kingdom 
Organization: Signifyd
As a Customer Success Manager, you will oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients. Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users. Identify and successfully close renewals and expansion opportunities within your book of business. Develop collateral and conduct periodic business reviews with client executive teams. Ensure swift resolution of account issues by using resources from cross-functional teams. Provide executive oversight and client communication. Work with Marketing to identify and convert successful customers into advocates. Embody Signifyd values and serve as a role model for other team members. 
Apply here: https://www.linkedin.com/jobs/view/3094815102/


Role: Customer Success Manager 
Location: Sydney, New South Wales, Australia (Hybrid) 
Organization: Infomedia
As a Customer Success Manager, you will work with the Infomedia account teams to manage SimpleParts portfolio of business with manufacturer partners and their franchise dealerships in the APAC region. Provide evidence-based strategies and general thought leadership to our customers new and existing ecommerce programs. Work closely with other stakeholders at SimplePart to ensure any high-risk concerns are managed through to a successful outcome. Maintain the supply of updated data from the customer to SimplePart, ensuring accuracy of their ecommerce platform. Be the primary conduit between the local Infomedia teams and the SimplePart team in the US for all product related requests. Support the APAC customer service team with SimplePart support issues. Support the APAC sales team with new opportunities where required. 
Apply here: https://www.linkedin.com/jobs/view/3087541880/