Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • May 28 – Customer Success Jobs
    Talent Team
    May 28, 2021 | 2 min read

    Role: Customer Success Director
    Location: Home, KS, US 
    Organization: Acoustic
    As a Customer Success Director, you will develop account strategies in accordance with overall Acoustic GTM motions and customer business objectives. Identify new opportunities within assigned Acoustic customers – both within existing solutions as well as within the broader portfolio. Work with clients to build a mutually agreed upon ‘Success Plan’ with performance objectives and KPIs. Conduct regular business reviews to understand current adoption level, business relationships, general issues, and leverage them to better position Acoustic’s portfolio for cross-sell and upsell. Hold regular and effective communication with the client (QBRs, email, weekly scheduled calls, social media, etc.) 
    Apply here: https://www.linkedin.com/jobs/view/2569259693/


    Role: Director – Customer Experience 
    Location: Coppell, TX, US 
    Organization: Brink’s Inc
    As a Director of Customer Experience, you will set the overall vision and strategic plan for the CSM organization, focusing on leading a positive customer experience. Work with internal teams to balance, meet and exceed customer expectations. Drive root cause analysis of service interruptions and resolution plan development. Effectively communicate and collaborate with cross-functional internal teams and mitigate quality issue themes. Coordinate with internal project management teams to ensure all new implementations and service changes are successfully executed for customers. Partner with Sales Directors to develop a plan for customer success and expansion. Develop and teach best practices around analysis and insights to both customers and throughout Brink’s Inc. 
    Apply here: https://www.linkedin.com/jobs/view/2564272614/


    Role: Customer Success Manager 
    Location: Cambridge, England, United Kingdom 
    Organization: OKRA Technologies
    As a Customer Success Manager, you will be the single point of contact for the customers and constantly align with key customer stakeholders across various business sectors. Evaluate the way customers make use of the systems. Drive continuous improvement through user feedback and analysis, map out key improvement areas for better use of the tools. Work closely with the Engineering and Data Science teams to improve functionality and user experience. Promote awareness of the latest innovations/releases with existing customers. Gain the necessary knowledge and understanding about the customers’ journey and their buying behavior. 
    Apply here: https://www.linkedin.com/jobs/view/2558367936/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: Elevate Education
    As a Customer Success Manager, you will be responsible for fostering excellent relationships with your clients. Re-booking client schools through marketing and sales campaigns. Providing frontline customer support and dealing with any concerns or problems that may arise. Working closely with the casual staff (the presenting team) to manage logistics and ensure we deliver the best product possible. 
    Apply here: https://www.linkedin.com/jobs/view/2559920051/


    Role: Customer Success Specialist 
    Location: Melbourne, Victoria, Australia 
    Organization: Appetiser Apps
    As a Customer Success Specialist, you will help own the overall relationship with the customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing customer happiness. Be the customer’s first point of contact. You are their advocate and champion and will work directly with the Systems team to help improve Webhype (feature requests, improvements, bugs). A continuous approach to actively growing the community of customers. Respond to support queries, provide answers and be the go-to guide. Management of Webhype’s CRM and Lead Delegation System and other platforms related to delivering customer success. You will help monitor customer health through available metrics and assessments and carry out follow-up actions as necessary. 
    Apply here: https://www.linkedin.com/jobs/view/2559056192/

    Customer Success Director

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Experience

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 17 – Customer Success Jobs
    Talent Team
    Jan 17, 2022 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, United States 
    Organization: 
    Givelify
    As a Director of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale. Develop a digitally-led, low-touch customer communication/engagement strategy through the customer lifecycle – including onboarding and launch. Use data to discover the needs, measure the health, and advocate for customers of the assigned low-touch customer segments. Develop processes to manage escalated and at-risk, low-touch customers with a focus on maximizing ROI. Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and the effectiveness of low-touch customer success programs. 
    Apply here: https://www.linkedin.com/jobs/view/2824729766/


    Role: Strategic Customer Success Director 
    Location: Indianapolis, IN, US 
    Organization: 
    Wunderkind
    As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Ensure that customers derive maximum value from their investments with us and fully leverage the products on an ongoing basis. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. 
    Apply here: https://www.linkedin.com/jobs/view/2765740328/


    Role: Customer Success Manager, Growth Adv – Israel (London based) 
    Location: Remote, London, England, United Kingdom 
    Organization: 
    Taboola
    As a Customer Success Manager, you will deliver outstanding account management at scale. Be a product expert. Grow your book through ongoing and effective communication with your clients, monitoring account performance, and spotting opportunities for upsell and optimization. Educate advertisers on the advantages of the product as a component in their marketing mix. Own challenging quarterly revenue goals. Work closely with the Product, Marketing and Support organizations to drive revenue and increase customer satisfaction. Troubleshoot and resolve issues in a timely manner. 
    Apply here: https://www.linkedin.com/jobs/view/2877381505/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia (On-site) 
    Organization: 
    Clarrow
    As a Customer Success Manager, you will work closely with the Partnerships managers to share portfolio insights of their partners. Work closely with the partners to enable them to perform Customer Success work with their clients and ensure their customers’ satisfaction. Provide onboarding and training for new Partnership’s customers and ensure teams find value in the platform for their business needs. Forecast and track key account metrics. Prepare regular reports of progress and forecasts to internal and external stakeholders using account metrics. 
    Apply here: https://www.linkedin.com/jobs/view/2880227633/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    Flare
    As a Customer Success Manager, you will understand the customer base by proactively communicating, analyzing metrics and gathering additional feedback. Partner with Sales, Product, CX and it’s sub-teams to support new and existing customers. Collaborate closely with Sales and Customer Experience to support early adopters and expansion opportunities. Identify, anticipate, and communicate any insights or issues preventing customer success. Execution of long-term customer engagement strategy and check-ins, using these to identify how we can unlock upsell and new feature adoption. Using data, build reports on the customer, sharing insights and action items with the wider business. Develop customer insights and contribute to initiatives that drive renewed engagement. 
    Apply here: https://www.linkedin.com/jobs/view/2880279716/

    Customer Success Manager

    Director of Customer Success

    Strategic Customer Success Director

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 13 – Customer Success Jobs
    Talent Team
    Jan 13, 2022 | 2 min read

    Role: VP, Customer Success | B2B SaaS 
    Location: Remote, United States 
    Organization: Displayr
    As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Partner with the sales team to maximize their win rate and help to identify areas for account growth within existing accounts. Develop best practices for new customer onboarding and customer growth to ensure ongoing customer success. Be outcome-oriented and metric-driven in your approach to making customers successful. 
    Apply here: https://www.linkedin.com/jobs/view/2866236849/


    Role: Customer Success Manager, Mid Market 
    Location: Evansville, IN, US (Hybrid) 
    Organization: Culture Amp
    As a Customer Success Manager, you will effectively manage, prioritize, and support a book of mid-market customers. Guide customers as a product expert and HR best practice advisor. Proactively drive customer adoption, retention, and overall success. Identify and develop opportunities for expansion where the platform can assist customers beyond their initial use. Ensure customer support requests are resolved efficiently and effectively in collaboration with other teams such as Support, Account Management, People Science, Marketing & Product. Be a customer advocate by providing feedback to the product team on improving the platform to better solve the customers’ challenges. Identify opportunities and offer creative solutions to improve mid-market team processes, resources, and customer outcomes. 
    Apply here: https://www.linkedin.com/jobs/view/2872743713/


    Role: Customer Success Manager – Scaled, Parsec
    Location: Remote, London, England, United Kingdom 
    Organization: Unity
    As a Customer Success Manager, you will own and engage with a portfolio of 200+ customers using scalable channels (email, survey, webinar, in-app messaging, in-app onboarding, etc.); own, supervise, and report on customer health and other critical metrics. Develop and implement end-to-end scaled programs for onboarding, engagement, renewal, and expansion outcomes. Proactively onboard the Customers, driving successful deployment and adoption of Parsec products and offerings. Identify risks and opportunities in your portfolio; establish shared success plans with specific Customers as needed. Advocate for the needs of the customers to other teams within Parsec. 
    Apply here: https://www.linkedin.com/jobs/view/2874919859/


    Role: Customer Success Manager 
    Location: Remote, Worcester, England, United Kingdom 
    Organization: Circle
    As a Customer Success Manager, you will build relationships with key customers, providing proactive support and strategy to the day-to-day power users, champions, and influencers within the account. Enable onboarding for customers by focusing on TTV (time to value), project managing their launch plans and forecasting go-live dates against business goals and objectives. Become an expert in the value proposition of Circle and USDC, educating customers on the platform. Work closely with Sales, Support, Product, Compliance, Risk, and Billing to ensure an exceptional customer experience. Be a customer advocate building 360-degree feedback loops into Product, ENG, and other key departments. Drive LTV (lifetime value) of your customers through increased product adoption and usage. 
    Apply here: https://www.linkedin.com/jobs/view/2876812435/


    Role: Customer Success Team Lead 
    Location: Remote, Australia 
    Organization: Hometime
    As a Customer Success Manager, you will manage a team of Customer Success specialists helping them to resolve all property owner enquiries and issues that come from our local host network. Track and monitor key customer experience and retention metrics, identify and action opportunities to constantly improve our customer experience. Further develop and improve our Customer Success process and toolkit to maximize efficiency and effectiveness of the Customer Success function. Report and present Customer Success results, customer feedback, and insights to the broader organization. Collaborate with other teams on service improvement, product development, and commercial offering projects. Act as the final point of escalation and resolution process decision-maker. 
    Apply here: https://www.linkedin.com/jobs/view/2875339907/

    Customer Success Manager

    Customer Success Team Lead

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 12 – Customer Success Jobs
    Talent Team
    Jan 12, 2022 | 2 min read

    Role: VP Customer Success – BetterUp Care 
    Location: Remote, San Francisco, CA, US 
    Organization: BetterUp
    As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. Develop a scalable elegant and innovative customer success playbook that sets clients up for success and maximizes the value of BetterUp Care offerings. Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. Partner with sales leadership to bring additive value to the sales process and help position our customer success motion as a differentiator. Own and drive strategic plans for renewals and a supporting operating plan for renewals. 
    Apply here: https://www.linkedin.com/jobs/view/2873480187/


    Role: Director of Customer Success 
    Location: Remote, United States 
    Organization: Dover
    As a Director of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Customer Success Managers. Develop strategies to create a better customer experience. Provide actionable feedback to people on the team to help them grow and manage customers more effectively. Create and document processes for the team. Work with the product team to make Dover an even better solution for the customers. 
    Apply here: https://www.linkedin.com/jobs/view/2870785634/


    Role: Director, Customer Success
    – FS  
    Location: London, England, United Kingdom 
    Organization: Seismic
    As a Director of Customer Success, you will be leading, coaching, and growing a team of Customer Success Managers. Building a Trusted Advisor relationship at senior levels in your team’s accounts, helping to ensure retention and uncover opportunities for cross-sell/upsell. Acting as a point of escalation internally and externally should any challenges arise and seeing those through to successful resolution. Providing account transparency by tracking client data in Gainsight, the Customer Success application, and using this data to identify, forecast, and mitigate risks proactively. Leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Partnering with Services, Sales and Marketing leadership to grow Seismic’s presence and brand in the Northern European region. 
    Apply here: https://www.linkedin.com/jobs/view/2870775737/


    Role: Customer Success Manager 
    Location: Cambridge, England, United Kingdom 
    Organization: Orca Scan
    As a Customer Success Manager, you will set up regular calls with customers to understand the problems they’re trying to solve. Gain a deep understanding of the product and provide customer demos. Help troubleshoot customers issues via online support tools. Analyse data to help improve the customer experience. Create all relevant customer success materials and assets. Own the voice of the customer (ensure feedback ends up on the roadmap). 
    Apply here: https://www.linkedin.com/jobs/view/2874849498/


    Role: Customer Success Manager APAC 
    Location: Sydney, New South Wales, Australia 
    Organization: Nexthink
    As a Customer Success Manager, you will own and execute the Customer Success Plan for each account you are assigned to ensure Nexthink becomes part of daily operations as a strategic initiative and is delivering maximum value to the customer. Engage and build relationships with customer executives and other influential stakeholders as a trusted advisor and identify, define, track and measure the overall impact and value of Nexthink. Identify new opportunities for Nexthink, either through Professional Services engagements, or upsell/cross-sell of additional Nexthink services and solutions. Act as a voice of the customer and provide feedback to Nexthink Product Management, R&D, Sales and Marketing teams. 
    Apply here: https://www.linkedin.com/jobs/view/2846171721/

    Customer Success Manager

    Director of Customer Success

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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