Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
May 28 – Customer Success Jobs
Role: Customer Success Director
Location: Home, KS, US
As a Customer Success Director, you will develop account strategies in accordance with overall Acoustic GTM motions and customer business objectives. Identify new opportunities within assigned Acoustic customers – both within existing solutions as well as within the broader portfolio. Work with clients to build a mutually agreed upon ‘Success Plan’ with performance objectives and KPIs. Conduct regular business reviews to understand current adoption level, business relationships, general issues, and leverage them to better position Acoustic’s portfolio for cross-sell and upsell. Hold regular and effective communication with the client (QBRs, email, weekly scheduled calls, social media, etc.)
Apply here: https://www.linkedin.com/jobs/view/2569259693/
Role: Director – Customer Experience
Location: Coppell, TX, US
Organization: Brink’s Inc
As a Director of Customer Experience, you will set the overall vision and strategic plan for the CSM organization, focusing on leading a positive customer experience. Work with internal teams to balance, meet and exceed customer expectations. Drive root cause analysis of service interruptions and resolution plan development. Effectively communicate and collaborate with cross-functional internal teams and mitigate quality issue themes. Coordinate with internal project management teams to ensure all new implementations and service changes are successfully executed for customers. Partner with Sales Directors to develop a plan for customer success and expansion. Develop and teach best practices around analysis and insights to both customers and throughout Brink’s Inc.
Apply here: https://www.linkedin.com/jobs/view/2564272614/
Role: Customer Success Manager
Location: Cambridge, England, United Kingdom
Organization: OKRA Technologies
As a Customer Success Manager, you will be the single point of contact for the customers and constantly align with key customer stakeholders across various business sectors. Evaluate the way customers make use of the systems. Drive continuous improvement through user feedback and analysis, map out key improvement areas for better use of the tools. Work closely with the Engineering and Data Science teams to improve functionality and user experience. Promote awareness of the latest innovations/releases with existing customers. Gain the necessary knowledge and understanding about the customers’ journey and their buying behavior.
Apply here: https://www.linkedin.com/jobs/view/2558367936/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Elevate Education
As a Customer Success Manager, you will be responsible for fostering excellent relationships with your clients. Re-booking client schools through marketing and sales campaigns. Providing frontline customer support and dealing with any concerns or problems that may arise. Working closely with the casual staff (the presenting team) to manage logistics and ensure we deliver the best product possible.
Apply here: https://www.linkedin.com/jobs/view/2559920051/
Role: Customer Success Specialist
Location: Melbourne, Victoria, Australia
Organization: Appetiser Apps
As a Customer Success Specialist, you will help own the overall relationship with the customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing customer happiness. Be the customer’s first point of contact. You are their advocate and champion and will work directly with the Systems team to help improve Webhype (feature requests, improvements, bugs). A continuous approach to actively growing the community of customers. Respond to support queries, provide answers and be the go-to guide. Management of Webhype’s CRM and Lead Delegation System and other platforms related to delivering customer success. You will help monitor customer health through available metrics and assessments and carry out follow-up actions as necessary.
Apply here: https://www.linkedin.com/jobs/view/2559056192/
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