Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
May 31 – Customer Success Jobs
Role: Head of Customer Success
Location: San Diego, CA, US
As a Head of Customer Success, you will manage customer success and ensure customers realize the full value of the Daasity platform. Drive product adoption and ongoing use of Daasity, while delivering and maintaining customer happiness. Implement tools and platforms to ensure Customer Success can effectively support a 10x growth in merchants. Evaluate and implement methods to generate revenue from Customer Success through upsells and renewals. Become an expert on the Daasity app and the integrations, while keeping up with industry trends in data analytics in the direct-to-consumer space. Function as the voice of the customer and provide internal feedback on how Daasity can better serve the customers.
Apply here: https://www.linkedin.com/jobs/view/2564112601/
Role: Director of Customer Success
Location: New York, NY, US
As a Director of Customer Success, you will own delivery projects – from planning to execution including project management until successful delivery. Develop a strong partnership with customer stakeholders, partners, and executive sponsors to drive product adoption. Support API customization projects, as well as embedded integrations projects. Evangelize best practices of product usage and perform training to achieve a high degree of customer satisfaction. Act as the customer advocate in influencing product roadmap and improvements. Identify and escalate risks to the customer and R&D team to achieve client success. Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell, reference-ability, renewal likelihood, adoption, consumption, and customer engagement.
Apply here: https://www.linkedin.com/jobs/view/2561396451/
Role: Senior Customer Success Manager
Location: Clerkenwell, England, United Kingdom
Organization: Identity Ltd
As a Senior Customer Success Manager, you will be a primary contact for Large Enterprise customers, identify and orchestrate teams within Ping to ensure overall understanding of strategic goals. Engage with customer executives and other influential team members to identify and measure the impact of Ping solutions to the customer. Manage ongoing customer needs to promote high customer retention and loyalty. Partner with Sales, Engineering, Product Management, Support, and Professional Services in a collaborative manner, with the goal of improving the customer experience. Develop Success plans and Executive Business Reviews (EBRs) with customers to review overall health of the account and adoption of the Ping platform. Demonstrate advanced insights and understanding of customers’ business/industry.
Apply here: https://www.linkedin.com/jobs/view/2574045937/
Role: Client Success Manager
Location: London, England, United Kingdom
As a Client Success Manager, you will manage a portfolio of 30-50 accounts, with a focus on driving adoption, increasing client satisfaction, and supporting retention and growth. Responsible for client transition from Implementation to Client Success including project managing and executing on remaining site configurations. Develop and execute on client-specific adoption plans designed to increase and expand user adoption of the DealCloud platform. Execute on platform configuration requests, identifying opportunities to drive adoption through working sessions. Become an expert on the DealCloud product and related services. Based on account needs, travel to client locations may be necessary when permitted.
Apply here: https://www.linkedin.com/jobs/view/2526581918/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
As a Customer Success Manager, you will manage the post-sales relationship with a portfolio of small to medium-sized GP clinics across all stages of the customer lifecycle with HotDoc to ensure the Customer receives the highest value from the HotDoc platform. Consistently place primary focus on proactively discussing, advising and supporting the delivery of core platform functionality and features to the Customer to ensure the Customer receives value for money and meets or exceeds their business goals. Be a HotDoc evangelist, with the skills required to influence your Customers to allocate the right time and people needed to achieve their goal and fully exploit the advantages of all product features.
Apply here: https://www.linkedin.com/jobs/view/2562678717/
Get new job postings
delivered to your inbox
opportunities delivered daily!