Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 01 – Customer Success Jobs
Role: Sr. Director of Customer Success
Location: Salt Lake City, UT, US
Organization: Collective Medical
As a Sr. Director of Customer Success, you will be leading, expanding, and mentoring the Customer Success team by setting their strategy, goals and objectives. Iterating on and creating new processes to drive scalable customer interactions with the goal of retention and growth. Building strategic relationships across multiple stakeholders across the clients to ensure alignment with business goals. Driving strategy to ensure measurable customer success, retention and expansion opportunities. Collaborating with Sales and Marketing teams to drive growth. Working closely with Product to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success.
Apply here: https://www.linkedin.com/jobs/view/2443035470/
Role: Director of Customer Success & Training
Location: Newton, MA, US
Organization: LarraStaff Corp.
As a Director of Customer Success, you will ensure that Offer quality is built-in to guarantee the Satisfaction of future customers. Ensure that the data is well collected and analyzed in order to provide robust and ranked customer requirements to the project team. Establish the Project Quality Plan (inside the Project Management Plan), get its validation, and lead its execution. Support & coach the team on the methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets. Ensure that all customer requirements are taken in account from Open to Close and provide all means to secure them during projects. Assist the Project Manager on animation and decision making. Drive the roadmap, selection and development of Customer Support tools and systems.
Apply here: https://www.linkedin.com/jobs/view/2564188420
Role: Customer Success Manager
Location: England, United Kingdom
Organization: Gravity Supply Chain Solutions
As a Customer Success Manager, you will serve as a trusted advisor to the customers by deeply understanding their needs and building long-term relationships, which includes increasing adoption, ensuring customer retention, and establishing future growth opportunities. Responsible for managing the portfolio of existing and future customers across the region. Identify and document regional best practices while also sharing global best practices across several functional domains. Supporting and facilitating the customer’s adoption of the Gravity platform, features, and functionalities. Maintains a deep understanding of the products and practices to serve as a point person for the accounts. Planning and leading product implementation into the customers’ business.
Apply here: https://www.linkedin.com/jobs/view/2565664452/
Role: Customer Success Manager – Commercial Content (Remote)
Location: Remote, Oxford, England, United Kingdom
Organization: Veeva Systems
As a Customer Success Manager, you will align with customers across IT and business to promote strategic focus and strong program management. Evaluate how customers manage their Veeva commercial content investment and identify efficiency and effectiveness gains. Educate customers on Veeva products to optimize best practices and consumption of Veeva solutions (e.g., change management and validation). Act as the internal advocate for customer success and business requirement fulfilment. Analyse customer data and usage metrics in order to provide insight against industry benchmarks, identify process improvements and drive change.
Apply here: https://www.linkedin.com/jobs/view/2503855232/
Role: Customer Success Manager
Location: Remote, India
As a Customer Success Manager, you will partner with the sales team to ensure a smooth transition and on-boarding experience. Build relationships proactively with customers to achieve aligned goals and loyalty. Advise customers to ensure that they leverage the products effectively. Collaborate cross-functionally with internal teams (support, product, finance, and sales) for continuous learning and feedback. Identify opportunities to upsell & cross-sell products and reduce client churn rate. Ensure effective communication of product enhancements, updates, and new initiatives. Stay current on industry trends and maintain extensive knowledge of other product offerings. Manage customer escalations, issues, and drive resolutions with customer and internal teams.
Apply here: https://www.linkedin.com/jobs/view/2565689601/
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