Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 02 – Customer Success Jobs
Role: Director of Customer Success
Location: New York, NY, US
Organization: Diligent Corporation
As a Director of Customer Success, you will lead Customer Success practice for the BoardEffect brand in AMER, EMEA, and APAC regions, with a focus on building strong, trusted customer relationships. Manage team leaders and individual contributors to achieve retention, renewals, product usage, NPS, and CSAT targets. Monitor Key Performance Indicators and identify trends, reporting them to the VP. Develop and refine a process that supports efficient, customer-centric product onboarding. Collaborate closely with the Sales team to ensure effective project handoffs for new accounts. Coach team to achieve company and business unit goals and objectives, while supporting its vision and values, conducting and completing performance reviews in alignment with corporate strategy.
Apply here: https://www.linkedin.com/jobs/view/2573305451/
Role: Vice President of Customer Success
Location: Chandler, AZ, US
As a Vice President of Customer Success, you will set a strategy and vision for multiple internal sales organizations. Develop strategic and tactical objectives via operating plans and execute those plans. Evaluate performance and operational metrics daily, weekly, and monthly to manage performance, detect trends, and drive improvements. Develop and maintain key processes, emphasizing performance, transparency, consistency, and repeatability. Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and the use of resources and materials. Develop forecasts and oversee the development and maintenance of a long-term capacity plan and scheduling parameters to support growth objectives. Build and implement processes for continuous improvement of critical operational metrics across all areas of responsibility.
Apply here: https://www.linkedin.com/jobs/view/2566936500/
Role: Customer Success Manager – Remote
Location: Remote, London, England, United Kingdom
Organization: Claire Myers Consulting
As a Customer Success Manager, you will lead the onboarding and launch of new customers while serving as their primary point of contact. Develop a trusted advisor relationship with customers to ensure that both business strategy goals and that the technical and operational timelines are aligned. Maintain a deep understanding of the solution and serve as the ‘voice of the customer’ by providing internal feedback on how we can better serve them to maximize customer value and retention. Monitor and respond to customer inquiries, applying internal resources, escalation, and resolution processes for critical customer issues. Partner across internal teams to ensure that each customer’s need is met.
Apply here: https://www.linkedin.com/jobs/view/2566966714/
Role: Customer Success Manager
Location: Reading, England, United Kingdom
As a Customer Success Manager, you will create a strong relationship with the clients through developing and maintaining a strong foundation of product and market knowledge. Conduct regular health checks with key customers for the purpose of product engagement assessment, identifying growth opportunities, and mitigating challenges. Create new materials and resources designed to enable the account management team and customers to achieve success. Assess market trends and customer needs to provide management with product roadmap guidance and prioritization, including tracking of customer enhancement requests. Participate in weekly team meetings to communicate initiatives, share project deliverables, and facilitate best practice sharing among the team.
Apply here: https://www.linkedin.com/jobs/view/2515380262/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Wellcom Worldwide
As a Customer Success Manager, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Enable successful roll-out of the solutions to ensure clients continue to maximize the value they receive from the platform. Identify any risks across your portfolio and implement plans to mitigate those risks. Be responsible for writing functional specification documents for custom development and systems integrations based on interactions directly with customers and professional services teams. Collaborate with internal stakeholders across the organization to support customer needs. Represent the customer during product roadmap planning. Educate and inform wherever possible to ensure a deep client understanding of the platforms.
Apply here: https://www.linkedin.com/jobs/view/2496672351/
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