Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 04 – Customer Success Jobs
Role: Director of Customer Success
Location: Denver Metropolitan Area, US
Organization: Terrayn Dispensary Marketing
As a Director of Customer Success, you will ensure high-quality value delivery of the marketing services to guarantee customer retention and customer success. Manage ongoing customer relationships, cultivate C-level, key management, and operational relationships. Navigate and manage expectations and perceptions of success across all levels of customer’s organization. Drive business expansion through customer-centric problem-solving. Serve as the voice of the customer internally, driving awareness of customer pain points and partnering cross-functionally to develop comprehensive solutions. Oversee and manage account management and fulfillment teams to build a successful customer-focused team. Monitor progress to goals & proactively identify areas of opportunity.
Apply here: https://www.linkedin.com/jobs/view/2581477846/
Role: Sr. Director Customer Success
Location: Charlotte, NC
As a Sr. Director Customer Success, you will strategically develop and set clear accountable performance measures to guide and improve Customer Success agent/overall team performance. Improve NPS (Net Promoter Score) – CSAT (Customer Satisfaction), or other defined Customer Metrics. Identify best-in-class tools and technologies to better serve the customer (SFDC, chat, phone system integrations). Help drive overall sales growth through impeccable service and opportunistic network referrals. Identify and provide agent & team feedback via one on one’s, effective use of personal development tools/plans, and provision coaching & development opportunities. Communicate and collaborate effectively with internal peers – Product, Engineering, Sales, Enterprise, Marketing, and Data Operations to negotiate and influence customer-driven improvements.
Apply here: https://www.linkedin.com/jobs/view/2581550365/
Role: Head of Customer Success
Location: London, England, United Kingdom
Organization: Stott and May
As a Head of Customer Success, you will recruit, train and retain a high-performance team. Design and continuously improve our customer success playbook – our proactive and reactive plans around onboarding, engaging with, and renewing our customers. Liaise with product and insurance teams to continuously improve our digital experiences and our coverage offering to clients. Collaborate with sales and partnership teams in courting large customers and managing strategic broker and embedded partner relationships. Provide eloquent and concise updates to the company, our investors, and our business partners on the customer success strategy, progress against our business results and objectives, and the feedback gathered from our customers on a regular basis.
Apply here: https://www.linkedin.com/jobs/view/2576117717/
Role: Customer Success Manager
Location: Manchester Area, United Kingdom
Organization: Conferma Pay
As a Customer Success Manager, you will liaise with Innovations, Operations & Business Development on identification & tracking of customer requirements. Develop and implement Customer Success protocols, including Customer Implementation, Communication, Support, Training & Feedback, through direct involvement with Operations, Banking, and Business Development & Account Management. Develop a process to identify and correct customer concerns in a timely manner. Lead Customer Success KPI’s to analyze all aspects of customer success, report and present findings to the senior leadership team. Conduct regular process reviews with Business Development, Operations & Finance teams with monthly review to the senior leadership team. Provide thought leadership and executive escalation to promote key client relationships and growth initiatives.
Apply here: https://www.linkedin.com/jobs/view/2580660512/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will build trust and long-term relationships with all Glofox users within the customer organization. Identify and influence decision-makers responsible for the use of Glofox solutions within customer organizations to ensure long-term retention of customers post-onboarding. Manage a book of customers, providing training, strategic guidance and ongoing support for assigned customers. Track and monitor customers’ account status and identify any areas of concern, and/or opportunities for growth. Work jointly with the customer to develop a success plan for nominated customers. Demonstrate product capability, functionality, and potential business outcomes. Maintain customer and product usage intelligence using the CRM and customer engagement platforms.
Apply here: https://www.linkedin.com/jobs/view/2581528414/
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