Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
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Jun 11 – Customer Success JobsShare this job list:
Role: VP of Customer Success
Location: New York, NY, US
Organization: Narmi
As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years. Track and be held accountable for all relevant Customer Success metrics such as NRR, NPS, health score, product activation, churn, and more. Deploy a team to project manage key customer deliverables and ensure on-time delivery. Help manage upsell processes and procedures. Develop relationships with C-Suite, EVP, and SVP stakeholders at the financial institution customers. Be seen as a product-minded leader. Work with product and engineering teams to translate customer feedback into specific product requirements and enhancements.
Apply here: https://www.linkedin.com/jobs/view/2592523240/
Role: Director, Customer Success
Location: Remote, New York, United States
Organization: Measured
As a Director of Customer Success, you will own day-to-day client relationships across seniority levels for a portfolio of 10+ Measured brands. Develop a strong relationship with clients based on value add, expertise, and being a trusted partner. Manage adoption across all stakeholders for Measured products and services. Provide internal product feedback based on existing and potential client use cases. Deliver client training and seminars MeasuredU client education curriculum. Provide and interpret marketing performance reviews for clients. Design and interpret in-market experiments across addressable media channels. Provide optimization insights and budget recommendations to turn insights into client value. Support internal CS initiatives, e.g. engagement and adoption model, onboarding playbooks, product training materials, etc.
Apply here: https://www.linkedin.com/jobs/view/2524004123/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Conga
As a Customer Success Manager, you will lead, drive, and manage change within large, complex, enterprise organizations. Become a trusted advisor and advocate for customers’ executive sponsor(s). Ensure a seamless transition from pre- to post-sales, setting customers up for success. Remove adoption roadblocks by understanding challenges and recommending solutions. Ensure a high level of impact and client satisfaction with the services rendered.
Apply here: https://www.linkedin.com/jobs/view/2593450014/
Role: Customer Success Manager -Enterprise
Location: London, England, United Kingdom
Organization: GoCardless
As a Customer Success Manager, you will manage a broad portfolio of the Mid Market customer base in a personalized fashion, ensuring your owning the outcome. Accountable for managing risk, forecasting accurately and spotting and driving growth opportunities. Work closely with Sales and Onboarding to run efficient and effective merchant handover and Kick-off meetings. Create and deliver success plans and success reviews with your merchants to optimize their usage of GoCardless and constantly drive value. Advocate for the merchants internally by delivering informed, quantified feedback, especially ensuring this is clearly communicated to the product team. Coordinate with Customer Experience to ensure we’re delighting customers, so we can capture customer stories leading to referrals, testimonials, and case studies.
Apply here: https://www.linkedin.com/jobs/view/2587365558/
Role: Customer Success Manager
Location: Remote, Greater Vancouver Metropolitan Area, Canada
Organization: Revenue Accelerator Inc.
As a Customer Success Manager, you will be responsible for client onboarding, weekly check-ins, problem-solving as required, strive to provide value at every interaction. Establish a deep understanding of client needs with the goal of providing exceptional customer success. Ensure established processes and procedures are adhered to. Act as liaison to and between internal teams and clients. Manage all client projects and communications through internal project management software. Create, manage and refine campaigns based on data and feedback. Compile regular reports of campaign performance and results.
Apply here: https://www.linkedin.com/jobs/view/2588003783/0 Posted By SmartKarrot’s
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Jan 17 – Customer Success JobsShare this job list:
Role: Director of Customer Success
Location: Remote, United States
Organization: Givelify
As a Director of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale. Develop a digitally-led, low-touch customer communication/engagement strategy through the customer lifecycle – including onboarding and launch. Use data to discover the needs, measure the health, and advocate for customers of the assigned low-touch customer segments. Develop processes to manage escalated and at-risk, low-touch customers with a focus on maximizing ROI. Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and the effectiveness of low-touch customer success programs.
Apply here: https://www.linkedin.com/jobs/view/2824729766/
Role: Strategic Customer Success Director
Location: Indianapolis, IN, US
Organization: Wunderkind
As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Ensure that customers derive maximum value from their investments with us and fully leverage the products on an ongoing basis. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering.
Apply here: https://www.linkedin.com/jobs/view/2765740328/
Role: Customer Success Manager, Growth Adv – Israel (London based)
Location: Remote, London, England, United Kingdom
Organization: Taboola
As a Customer Success Manager, you will deliver outstanding account management at scale. Be a product expert. Grow your book through ongoing and effective communication with your clients, monitoring account performance, and spotting opportunities for upsell and optimization. Educate advertisers on the advantages of the product as a component in their marketing mix. Own challenging quarterly revenue goals. Work closely with the Product, Marketing and Support organizations to drive revenue and increase customer satisfaction. Troubleshoot and resolve issues in a timely manner.
Apply here: https://www.linkedin.com/jobs/view/2877381505/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (On-site)
Organization: Clarrow
As a Customer Success Manager, you will work closely with the Partnerships managers to share portfolio insights of their partners. Work closely with the partners to enable them to perform Customer Success work with their clients and ensure their customers’ satisfaction. Provide onboarding and training for new Partnership’s customers and ensure teams find value in the platform for their business needs. Forecast and track key account metrics. Prepare regular reports of progress and forecasts to internal and external stakeholders using account metrics.
Apply here: https://www.linkedin.com/jobs/view/2880227633/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia (Hybrid)
Organization: Flare
As a Customer Success Manager, you will understand the customer base by proactively communicating, analyzing metrics and gathering additional feedback. Partner with Sales, Product, CX and it’s sub-teams to support new and existing customers. Collaborate closely with Sales and Customer Experience to support early adopters and expansion opportunities. Identify, anticipate, and communicate any insights or issues preventing customer success. Execution of long-term customer engagement strategy and check-ins, using these to identify how we can unlock upsell and new feature adoption. Using data, build reports on the customer, sharing insights and action items with the wider business. Develop customer insights and contribute to initiatives that drive renewed engagement.
Apply here: https://www.linkedin.com/jobs/view/2880279716/0 Posted By SmartKarrot’s
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Jan 13 – Customer Success JobsShare this job list:
Role: VP, Customer Success | B2B SaaS
Location: Remote, United States
Organization: Displayr
As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Partner with the sales team to maximize their win rate and help to identify areas for account growth within existing accounts. Develop best practices for new customer onboarding and customer growth to ensure ongoing customer success. Be outcome-oriented and metric-driven in your approach to making customers successful.
Apply here: https://www.linkedin.com/jobs/view/2866236849/
Role: Customer Success Manager, Mid Market
Location: Evansville, IN, US (Hybrid)
Organization: Culture Amp
As a Customer Success Manager, you will effectively manage, prioritize, and support a book of mid-market customers. Guide customers as a product expert and HR best practice advisor. Proactively drive customer adoption, retention, and overall success. Identify and develop opportunities for expansion where the platform can assist customers beyond their initial use. Ensure customer support requests are resolved efficiently and effectively in collaboration with other teams such as Support, Account Management, People Science, Marketing & Product. Be a customer advocate by providing feedback to the product team on improving the platform to better solve the customers’ challenges. Identify opportunities and offer creative solutions to improve mid-market team processes, resources, and customer outcomes.
Apply here: https://www.linkedin.com/jobs/view/2872743713/
Role: Customer Success Manager – Scaled, Parsec
Location: Remote, London, England, United Kingdom
Organization: Unity
As a Customer Success Manager, you will own and engage with a portfolio of 200+ customers using scalable channels (email, survey, webinar, in-app messaging, in-app onboarding, etc.); own, supervise, and report on customer health and other critical metrics. Develop and implement end-to-end scaled programs for onboarding, engagement, renewal, and expansion outcomes. Proactively onboard the Customers, driving successful deployment and adoption of Parsec products and offerings. Identify risks and opportunities in your portfolio; establish shared success plans with specific Customers as needed. Advocate for the needs of the customers to other teams within Parsec.
Apply here: https://www.linkedin.com/jobs/view/2874919859/
Role: Customer Success Manager
Location: Remote, Worcester, England, United Kingdom
Organization: Circle
As a Customer Success Manager, you will build relationships with key customers, providing proactive support and strategy to the day-to-day power users, champions, and influencers within the account. Enable onboarding for customers by focusing on TTV (time to value), project managing their launch plans and forecasting go-live dates against business goals and objectives. Become an expert in the value proposition of Circle and USDC, educating customers on the platform. Work closely with Sales, Support, Product, Compliance, Risk, and Billing to ensure an exceptional customer experience. Be a customer advocate building 360-degree feedback loops into Product, ENG, and other key departments. Drive LTV (lifetime value) of your customers through increased product adoption and usage.
Apply here: https://www.linkedin.com/jobs/view/2876812435/
Role: Customer Success Team Lead
Location: Remote, Australia
Organization: Hometime
As a Customer Success Manager, you will manage a team of Customer Success specialists helping them to resolve all property owner enquiries and issues that come from our local host network. Track and monitor key customer experience and retention metrics, identify and action opportunities to constantly improve our customer experience. Further develop and improve our Customer Success process and toolkit to maximize efficiency and effectiveness of the Customer Success function. Report and present Customer Success results, customer feedback, and insights to the broader organization. Collaborate with other teams on service improvement, product development, and commercial offering projects. Act as the final point of escalation and resolution process decision-maker.
Apply here: https://www.linkedin.com/jobs/view/2875339907/0 Posted By SmartKarrot’s
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Jan 12 – Customer Success JobsShare this job list:
Role: VP Customer Success – BetterUp Care
Location: Remote, San Francisco, CA, US
Organization: BetterUp
As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. Develop a scalable elegant and innovative customer success playbook that sets clients up for success and maximizes the value of BetterUp Care offerings. Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. Partner with sales leadership to bring additive value to the sales process and help position our customer success motion as a differentiator. Own and drive strategic plans for renewals and a supporting operating plan for renewals.
Apply here: https://www.linkedin.com/jobs/view/2873480187/
Role: Director of Customer Success
Location: Remote, United States
Organization: Dover
As a Director of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Customer Success Managers. Develop strategies to create a better customer experience. Provide actionable feedback to people on the team to help them grow and manage customers more effectively. Create and document processes for the team. Work with the product team to make Dover an even better solution for the customers.
Apply here: https://www.linkedin.com/jobs/view/2870785634/
Role: Director, Customer Success– FS
Location: London, England, United Kingdom
Organization: Seismic
As a Director of Customer Success, you will be leading, coaching, and growing a team of Customer Success Managers. Building a Trusted Advisor relationship at senior levels in your team’s accounts, helping to ensure retention and uncover opportunities for cross-sell/upsell. Acting as a point of escalation internally and externally should any challenges arise and seeing those through to successful resolution. Providing account transparency by tracking client data in Gainsight, the Customer Success application, and using this data to identify, forecast, and mitigate risks proactively. Leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Partnering with Services, Sales and Marketing leadership to grow Seismic’s presence and brand in the Northern European region.
Apply here: https://www.linkedin.com/jobs/view/2870775737/
Role: Customer Success Manager
Location: Cambridge, England, United Kingdom
Organization: Orca Scan
As a Customer Success Manager, you will set up regular calls with customers to understand the problems they’re trying to solve. Gain a deep understanding of the product and provide customer demos. Help troubleshoot customers issues via online support tools. Analyse data to help improve the customer experience. Create all relevant customer success materials and assets. Own the voice of the customer (ensure feedback ends up on the roadmap).
Apply here: https://www.linkedin.com/jobs/view/2874849498/
Role: Customer Success Manager APAC
Location: Sydney, New South Wales, Australia
Organization: Nexthink
As a Customer Success Manager, you will own and execute the Customer Success Plan for each account you are assigned to ensure Nexthink becomes part of daily operations as a strategic initiative and is delivering maximum value to the customer. Engage and build relationships with customer executives and other influential stakeholders as a trusted advisor and identify, define, track and measure the overall impact and value of Nexthink. Identify new opportunities for Nexthink, either through Professional Services engagements, or upsell/cross-sell of additional Nexthink services and solutions. Act as a voice of the customer and provide feedback to Nexthink Product Management, R&D, Sales and Marketing teams.
Apply here: https://www.linkedin.com/jobs/view/2846171721/
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