Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 14 – Customer Success Jobs
Role: Director of Customer Success
Location: Tampa, FL, US
Organization: Vector Solutions
As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption. Manage enhancement requests and work with the technical team to implement changes. Work closely with Account Management organization and implement changes as needed. Run weekly reports to watch utilization trends. Run weekly reports to ensure Customer accounts are distributed appropriately. Coordinate projects between Customer Support Department, Account Management, and other departments within organization to manage the time of the Customer Success Managers team members. Work with the technical team to streamline processes for Customer Success Managers.
Apply here: https://www.linkedin.com/jobs/view/2596697306/
Role: Director Client Success
Location: San Francisco Bay Area, US
As a Director of Client Success, you will establish and manage top level OKRs for the client operations team. Act as a player-coach to recruit, train and develop a growing team of client operations associates. Cultivate and display a deep understanding of the product offerings, contracts, the platform, the start-up industry, and the mission. Coordinate, refine and own the deal operations process by working closely with Sales, Finance, and Product. Oversee and coordinate client operations team interaction with the institutional investors and external partners. Develop content and material that will help customers understand complex transactions and legal agreements easier. Work directly with the clients to understand how best to ensure a smooth client experience – from client onboarding to client settlements.
Apply here: https://www.linkedin.com/jobs/view/2541791347/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
As a Senior Customer Success Manager, you will drive retention and growth among customer base by understanding their business needs and helping them succeed. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Collaborate closely with Account Executive team to partner on expansion opportunities. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Exceptional at cross-collaborating internally with different teams, such as finance, legal, marketing, support, etc.
Apply here: https://www.linkedin.com/jobs/view/2597927525/
Role: Customer Success Manager UK
Location: North Lambeth, England, United Kingdom
As a Customer Success Manager, you will actively engage senior and C-level leadership, presenting the data on how to improve their software development processes. Collaborate with the clients to optimise performance then generate use case collateral to educate and influence the full client base. Provide training as a product expert, at client sites and remotely, to ensure active usage of the product and reporting. Use BlueOptima’s reporting suite, and MS Excel and Powerpoint, to provide engaging insights. Nurture existing enterprise clients for high retention and renewal, whilst identifying up-sell and cross-sell opportunities. Take a data-driven approach to customer usage and satisfaction using various KPIs and Metrics. Ownership of multiple clients, maintaining your activities within the CRM. Excel at solving clients’ issues, requiring in-depth understanding of the product.
Apply here: https://www.linkedin.com/jobs/view/2597531018/
Role: Customer Success Manager
Location: Halifax, NS, Canada
As a Customer Success Manager, you will develop and execute client implementation plans. Manage all post-sales client experience activity, including onboarding, user training, and ongoing engagement. Work with the designated Product Managers to identify and assist in the definition, design and UAT of new features and improvements. Develop, maintain key relationships with team-by-team clients for loyalty and retention. Proactively engage clients to build and enhance their knowledge of Kinduct’s software and how it could provide value and benefit them. Manage the process to effectively address client satisfaction and escalation of issues until resolved. This will include coordinating internal resources that interact with each client. Identify upsell and growth opportunities and collaborate with the sales team to identify new opportunities.
Apply here: https://www.linkedin.com/jobs/view/2597948299/
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