Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jun 16 – Customer Success Jobs
    Talent Team
    Jun 16, 2021 | 3 min read

    Role: Customer Success Director
    Location: Waltham, MA, US
    Organization: 
    Evolv Technology
    As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Define and drive the ideal customer experience in close partnership with senior leadership across Services, Product, Marketing and Sales. Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and overall health scores. Identify and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc. Identify expansion opportunities and partner with sales to successfully close such opportunities. Advocate for changes in other departments’ ways of working (as it relates to customer experience) and collaborate with them to implement those. 
    Apply here: https://www.linkedin.com/jobs/view/2599434444/


    Role: Director of Customer Success 
    Location: Remote, Montclair, NJ, US
    Organization: 
    LifeHikes®
    As a Director of Customer Success, you will lead and scale a global customer-centric support strategy to meet and anticipate the business needs . Collaborate across departments to optimize all phases of the customer journey. Partner internally to optimize feedback loops, issue resolution time, and customer escalations. Ensure best-in-class support outcomes. Establish and manage relationships with vendors integral to the customer success journey. Over time, recruit and lead a diverse team of customer success managers, establishing the most efficient processes to learn fast and deliver predictable results. Own departmental vision, goals, and budget, ensuring the team is supported and successful in bringing all initiatives to life. 
    Apply here: https://www.linkedin.com/jobs/view/2599746902/


    Role: Customer Success Manager 
    Location: Edinburgh, Scotland, United Kingdom
    Organization: 
    SolarWinds
    As a Customer Success Manager, you will act as the primary relationship holder and point of contact for partners in a defined territory. Regularly deliver value conversations related to N-able product offerings, relevant industry trends, corporate updates, and detailed account business reviews. Impact retention rate; increase product adoption and ensure partners are using N-able best practices and leveraging N-able support resources. Drive awareness of N-able suite of product offerings and identify new opportunities in collaboration with the sales team. Identify at-risk customers and turn their experiences around by utilizing customer success programs and available resources. Proactively identify opportunities to increase customer value and/or resolve potential customer retention issues by acting as a customer advocate. Be the voice of the customer internally, providing feedback to all relevant departments. 
    Apply here: https://www.linkedin.com/jobs/view/2595417502/


    Role: Customer Success Manager 
    Location: The Home, England, United Kingdom
    Organization: 
    SAI Global
    As a Customer Success Manager, you will ensure proper delivery, onboarding and adoption of products and services and conduct ongoing operational reviews. Partner with Account Managers to facilitate successful renewals of customers. Drive revenue growth through adoption and identify opportunities for upsell and cross sell. Travel to priority customers to strengthen relationships, conduct gap analysis, report on usage and lead value-driven discussions (Approximately 20% travel is estimated). Manage assigned customer relationships to ensure that the highest level of service is provided and customer loyalty is optimized. Serve as the point of contact for the delivery of services and customer support. Liaise with all necessary internal departments to ensure customer solutions are delivered as agreed upon scope and timelines. 
    Apply here: https://www.linkedin.com/jobs/view/2600822692/


    Role: Customer Success Manager 
    Location: Canberra, Australian Capital Territory, Australia
    Organization: 
    Teradata
    As a Customer Success Manager, you will have one or more target accounts, which in partnership with the Account Team, you develop a relevant, actionable customer success plan. Drive utilization of Teradata software and services, through the success of the customer. Educate customers on how to use Teradata solutions to solve their most demanding business issues. Serve as trusted technical advisor to clients and a facilitator of additional Teradata SMEs and functions. Increase use of Teradata software through the positioning of new features, use cases and adding new applications. Partner with other account team members on overall account planning and strategy. Partner with the account team and renewal managers to ensure renewals are completed on time as well as look for opportunities for upselling. 
    Apply here: https://www.linkedin.com/jobs/view/2590983426/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 16 – Customer Success Jobs
    Talent Team
    May 16, 2022 | 2 min read

    Role: Senior Director, Client Success
    Location: Remote, United States 
    Organization: 
    Papa 
    As a Senior Director of Client Success, you will lead and develop a team to support the implementation of Papa’s enterprise clients. Assist in a strategy and align with growth goals of Papa within the current and future client base. Ensure client satisfaction at every level, including ensuring a smooth implementation process. Manage client needs daily including but not limited to implementation, reporting, weekly / monthly meetings. Work with clients to add additional services or solutions to support their needs, including but not limited to designing Statements of Work, implementing, and helping to measure the success of the programs. Lead a team of like-minded individuals who will report to the VP of Client Success as implementation, growth, and client success. 
    Apply here: https://www.linkedin.com/jobs/view/2966514659/


    Role: Customer Success Manager 
    Location: Rochester, MN, US 
    Organization: 
    HelpSystems
    As a Customer Success Manager, you will make regular telephone calls to develop relationships and be available to customers proactively. Develop and maintain communications in a cooperative and friendly manner with all levels of staff and customers. Assist in determining appropriate customer retention strategies. Maintain a deep knowledge of industry, product, role in the market. Track success through customer engagement scores, measures of churn, etc. Other duties as assigned. 
    Apply here: https://www.linkedin.com/jobs/view/3079368230/


    Role: Enterprise Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    Multiverse
    As an Enterprise Customer Success Manager, you will manage a book of business; working closely with the enterprise customers to understand their motivation, business drivers, strategic goals, and desired business outcomes. Build and manage relationships across senior business leaders. Craft joint customer success plans that include agreed upon scope of programmes and shared metrics, using data to prove the impact of the apprenticeship programmes on clients’ businesses. Facilitate business reviews with economic decision-makers and business champions, where we celebrate shared successes, and course-correct where necessary. Act as the customer’s voice with internal teams to inform the market insights and strategic roadmaps. Be measured on the retention and growth of the business at your clients. 
    Apply here: https://www.linkedin.com/jobs/view/2738535980/


    Role: Customer Success Manager 
    Location: Glen Waverley, Victoria, Australia (On-site) 
    Organization: 
    SOTI
    As a Customer Success Manager, you will drive the post-sale experience to ensure successful account setup, implementation, training, adoption, and ongoing account review and modification. Build meaningful relationships with existing customers regarding upcoming system upgrades and potential opportunities to improve user experience. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs via email and telephone. Collaborate closely with various cross-functional teams including but not limited to, Sales, Product, Engineering, Customer Service, and Marketing. Escalate bugs, cases, and other issues through the appropriate internal channels and follow up relentlessly to make sure nothing gets dropped. Develop and improve documentation to support the standard implementation and support processes. 
    Apply here: https://www.linkedin.com/jobs/view/3077168807/


    Role: Associate Customer Success Manager 
    Location: Bengaluru, Karnataka, India (Hybrid) 
    Organization: 
    Infilect
    As an Associate Customer Success Manager, you will build excellent customer relation. Define product usage metrics for each customer and ensure stickiness. Upsell and cross-sell various features and own the renewal P&L with zero churn. Work closely with Product Management teams to market the launch of new features and solutions through appropriate positioning. Analyze product usage and user feedback to understand customer needs and come up with product strategies. Understand the business values of the product and help the customer achieve their KRAs on a recurring basis. Manage the tickets and issues raised from the customer and ensure timely deliveries. 
    Apply here: https://www.linkedin.com/jobs/view/3063221341/

    Associate Customer Success Manager

    Customer Success Manager

    Enterprise Customer Success Manager

    Senior Director of Client Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 13 – Customer Success Jobs
    Talent Team
    May 13, 2022 | 2 min read

    Role: Director of Customer Success
    Location: New York, NY, US 
    Organization: 
    CyberRisk Alliance
    As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Ensure that all deliverables and program components are completed on time. Primary contributor to the ultimate success of our customers, including onboarding, product adoption, retention, and growth. Serve as a customer advocate internally while effectively collaborating across the organization with sales, production, content, marketing, and audience teams. Scale the CS team to the needs of the business including, but not limited to, building capabilities around program strategy, solution-based selling, upsell, relationship building, identifying necessary roles & responsibilities needed to improve the customer experience (analytics, etc.). Solve customer issues, handle customer escalations, find solutions, remove roadblocks. Manage acquisition tasks related to customer success. 
    Apply here: https://www.linkedin.com/jobs/view/3073278005/


    Role: Customer Success Manager 
    Location: San Francisco Bay Area, US (Hybrid) 
    Organization: 
    Sentieo
    As a Customer Success Manager, you will be developing a strong understanding of the Customer Journey within Sentieo to drive more value for the clients. Managing a book of business, overseeing renewals and closing upsells. Building clear learning plans for a wide array of clients and use cases. Performing the onboarding process while working with the team to continually improve and refine the customer onboarding experience. Identifying common customer challenges to help us build better solutions and processes. Partnering closely with the Product and Sales teams to explain the customers’ needs and shaping the product to meet them. Generating customer references and case studies. 
    Apply here: https://www.linkedin.com/jobs/view/3068115514/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Lions Prep
    As a Customer Success Manager, you will be identifying customer needs and help customers use features available to them on the customer portal. Collate customer feedback and put forward suggestions of improvement to continuously evolve the customer experience. Explain to customers how Lions Prep works and entice new business. Take ownership of any customer issues and follow problems through to resolution. Liaise with the delivery partners on the delivery days (Wednesday and Sunday) to resolve any customer delivery issues. 
    Apply here: https://www.linkedin.com/jobs/view/3072593204/


    Role: Customer Success Manager 
    Location: Manchester, England, United Kingdom 
    Organization: 
    Alex James Digital
    As a Customer Success Manager, you will lead the Customer Success Team across all customer communication touch points including; Email, Live Chat & Phone. Define, measure, and improve Customer Success KPI performance metrics and present regular findings to the senior management team. Take ownership of Customer Success software and systems including Zoho, ensuring maximization all available features and benefits. Be customer centric by identifying and executing ways to improve the customer experience both on the website and through customer contact. Analyzing customer data and behaviours, identifying areas for improvement, and implementing automation to drive efficiencies and cost savings. Planning, development, and promotion of resources such as knowledge base articles, tutorials, how-to videos, and webinars. 
    Apply here: https://www.linkedin.com/jobs/view/3072567730/


    Role: Junior Customer Success Manager 
    Location: Remote, Sydney, New South Wales, Australia 
    Organization: 
    ContactMonkey
    As a Junior Customer Success Manager, you will be onboarding new customers through training and sharing best practices. Expanding accounts – Selling licenses, New features and Add-ons. Collaborating with the Sales team to ensure a seamless transition from prospect to customer. Ensuring timely execution of customer journey touch-points, including business reviews, upsells, and other opportunities. Maintaining and building relationships with customers through engaging emails, phone calls, and video meetings. Providing friendly, professional support to the customers via email, chat and/or phone. Conducting client outreach to new accounts and managing customer expectations to drive retention and growth. Utilizing customer feedback to identify issues or opportunities with the product. 
    Apply here: https://www.linkedin.com/jobs/view/3055688938/

    Customer Success Manager

    Director of Customer Success

    Junior Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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  • May 12 – Customer Success Jobs
    Talent Team
    May 12, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: Drata
    As a Director of Customer Success, you will work with the VP of Customer Success to develop, implement, build and lead the customer success strategy. Lead, manage, and develop a team of remote CSM, Managers, and CSM’s focused on SaaS customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth. Interface effectively with customers, partners, and internal resources to drive scalable, enabling processes. Identify methods to improve & standardize processes with an eye towards scalability, including implementing technologies, building processes, and measuring team performance. Develop new materials (i.e., presentations, best practices, onboarding plans, etc.) as needed to improve organizational design and structure. Oversee your team’s operations and productivity; track and report critical customer success KPIs. 
    Apply here: https://www.linkedin.com/jobs/view/3066123462/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: Starburst
    As a Customer Success Manager, you will manage day-to-day operations, goal setting, career development, performance management, and the growth of 5+ team members. Roll out and iterate on a 1:M engagement model with customers to drive fast time to value, retention, and product adoption for customers. Oversee and ensure successful execution of the customer journey. Manage customer escalations and build systems that address issues to build future efficiencies. Collaborate with fellow Support, Sales, Product, and Engineering Managers. 
    Apply here: https://www.linkedin.com/jobs/view/3066161893/


    Role: Client Success Manager (UK) 
    Location: Remote, United Kingdom 
    Organization: Paradox
    As a Client Success Manager, you will be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with the AI-powered solutions and continuously wowing them with the delightfully simple, feels-like-magic software. Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management. Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points. Provide deep product expertise and serve as the subject matter expert for platform use and support. Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/3035329377/


    Role: Customer Success Executive 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Octopus MoneyCoach
    As a Customer Success Executive, you will be working closely with the Customer Success Manager to create campaigns that better engage employees. Meeting regularly with marketing to ideate and execute new employee engagement strategies. Having regular conversations with HR and Reward Leaders, to better understand their employee base, pilot new engagement ideas, get feedback on the service and answer any questions that they have. Building and nurturing relationships within your key accounts. Finding opportunities to make the Customer Success function more efficient and scalable through automation. 
    Apply here: https://www.linkedin.com/jobs/view/3071895010/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: Phenom
    As a Customer Success Manager, you will work independently and proactive in building relationships and trust with clients. Drive maximum value for all customers in your portfolio, leading to product adoption and retention. Work and adapt within a fast-paced and ever-changing environment to create advocacy of the Phenom platform, especially the Employee Experience solution. Deliver business impact, innovation, and relevant value for your customers by understanding their key business objectives, challenges, and opportunities and offering best practice recommendations to optimize the solution. Enable solution end users to ensure adoption and increased usage to maximize value to the client. Strong ability to create adoption plans and success plans that are tailored to a customer’s unique goals and situation. 
    Apply here: https://www.linkedin.com/jobs/view/3071514821/

    client success manager

    Customer Success Executive

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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