Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 21 – Customer Success Jobs
Role: Director of Customer Success, eCommerce
Location: Remote, United States
Organization: Quotient Technology Inc.
As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences. Evaluate, optimize current and recommend new strategies to grow client business. Monitor performance and team processes to proactively identify efficiency gaps and propose solutions specific to Paid/Sponsored Search. Partner with Strategy and Analytics (SIT) team to create reporting frameworks that efficiently deliver consistent measurement for Paid/Sponsored Search and emerging products. Define and implement the vision, planning and execution of the eCommerce Customer Success function. Develop and advise on best practices in change management, and identify opportunities for continuous improvement.
Apply here: https://www.linkedin.com/jobs/view/2503807383/
Role: Sr. Customer Success Manager, Brands
Location: Phoenix, AZ, US
As a Sr. Customer Success Manager, you will assist the clients with day-to-day management and troubleshooting for some of the largest and most strategic enterprise brand partners. Drive adoption of LiveRamp products and services – blocking and tackling barriers to adoption and success. Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to product, finance, technical services, data ethics, legal and privacy teams. Ensure the timely and successful delivery of the solutions according to customer needs and objectives. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders. Monitor, analyze, and forecast a customer’s usage of the products. Assist with challenging client requests or issue escalations as needed.
Apply here: https://www.linkedin.com/jobs/view/2509162185/
Role: Customer Success Manager
Location: London, England, United Kingdom
Organization: Mind Detect
As a Customer Success Manager, you will oversee and manage existing client relationships with top e-commerce sellers and play an active role in developing and building long-term relationships to identify emerging business, collaboratively develop value propositions that address client needs. Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell. Review and propose process improvements that drive client and market penetration. Build business success stories and case studies. Drive events, below-the-line activities and represent the client in industry forums to drive awareness. Create & articulate compelling value propositions for services in coordination with the marketing team.
Apply here: https://www.linkedin.com/jobs/view/2588873700/
Role: Junior Customer Success Manager Australia
Location: Sydney, New South Wales, Australia
Organization: Stocard – Your Mobile Wallet
As a Junior Customer Success Manager, you will work closely with Australia’s top-tier retailers and brands as well as leading digital advertising agencies to get the most out of their mobile campaigns in Stocard. Manage your own accounts and consult the clients on their digital advertising strategy to help them increase customer loyalty within the app. Use your data skills to analyze the success of your clients’ campaigns and provide insights on how the users interact with their offers. Create reports based on campaign data and analytics to prepare presentations for sales and help acquire new clients. Develop strategies to acquire new customers and help us filling the sales pipeline. Deep dive into the product together with the engineers at the intersection of business and tech.
Apply here: https://www.linkedin.com/jobs/view/2599106351/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Rackspace Technology
As a Customer Success Manager, you will be building strong partnership relationships with customers. Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales. Schedule customer maintenances and ensure appropriate quality checks have been completed. Manage customer projects and oversee implementations for on-time delivery. Review service failures and produce incident reports when required. Ensure appropriate documentation is in place for specific support requirements. Organize and chair monthly/quarterly service review meetings. Identify opportunities for growth and pass leads to a Business Development Consultant. Produce ad-hoc reports when required. Responsible for adhering to company security policies and procedures as directed.
Apply here: https://www.linkedin.com/jobs/view/2599185763/
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