Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jun 22 – Customer Success Jobs
    Talent Team
    Jun 22, 2021 | 2 min read

    Role: Customer Success Director
    Location: Remote, United States  
    Organization: 
    Terminal
    As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle. Drive recurring revenue – by expediting post-sales placement, increasing renewal rates, and reducing customer churn. Maintain high customer satisfaction and own upsell opportunities to drive new business growth through greater advocacy. Identify potential issues with each client and work cross-functionally with Business Development and Recruiting Teams to take timely and effective action to resolve them. Gather and translate partner feedback into actionable items to help accelerate client growth and engagement. Help drive customer case studies and references highlight teams built with Terminal. 
    Apply here: https://www.linkedin.com/jobs/view/2606164798/


    Role: Senior Director, Customer Success – Americas 
    Location: Durham, NC, US
    Organization: 
    Nutanix
    As a Senior Director of Customer Success, you will build and lead the Americas CS team by providing the vision and direction to implement and scale strategies and processes to deliver a ‘best in class’ customer experience while producing ongoing measurable results. Exceed key performance metrics and annual goals including product adoption, renewal rates and renewal bookings/churn. Hire, develop and retain a high-performing CS team across all target customers globally. Operate the team with focused and actionable metrics and KPIs. Manage resource planning, conduct forecast meetings, QBRs and deliver regular performance and activity reports to Sales Executive leadership. Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs. 
    Apply here: https://www.linkedin.com/jobs/view/2600675952/


    Role: Head of Customer Success 
    Location: London, England, United Kingdom
    Organization: 
    CreatorSphere
    As a Head of Customer Success, you will set objectives for the Customer Success teams and monitor team members’ performance. Lead the strategy for talent and consumer acquisition with support from the Public Relations teams. Manage the processes for creators and fans on the website. Work together with your team to manage community resources, such as Discord, Giveaways, etc. Work with the Community Success teams to monitor support channels and work with the Public Relations department to communicate technical issues to the public. Work with development to manage new implementations to the platform. Oversee User Acceptance Testing procedures and help contribute ideas and user feedback into the backlog. Liaise with the Executive Board, Operations Steering Group and Technology Steering Group. 
    Apply here: https://www.linkedin.com/jobs/view/2606113279/


    Role: Customer Success Manager 
    Location: Remote, London, England, United Kingdom  
    Organization: 
    Sensat
    As a Customer Success Manager, you will consult with client stakeholders to understand their business strategies and goals and their objectives for using Sensat and ensure that we deliver value against agreed success criteria. Achieve agreed customer usage metrics for the Sensat platform as per the OKRs. Perform strategic account planning to identify and forecast opportunities and risks. Partner with the commercial team to achieve retention targets across your customers. Provide client feedback to Product and become an expert on platform usage and vision and rollout of scalable CS processes. You will become a domain expert for AEC and a product expert for Sensat. You will help shape the customer success strategy, closing the feedback loop between the customer and Sensat. 
    Apply here: https://www.linkedin.com/jobs/view/2600233106/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia
    Organization: 
    Appetiser Apps
    As a Customer Success Manager, you will be helping your team build exciting digital products including SaaS, marketplaces, and more consumer apps used by millions around the world. Client management: setting expectations, controlling the scope, and ensuring success. Backlog management and feature priorisation. Conducting research and coming up with technical solutions with developers and clients. Assisting in product strategy for web and mobile apps. Solve problems as they arrise in development. Quality assurance across the entire product. 
    Apply here: https://www.linkedin.com/jobs/view/2600216615/

    Customer Success Director

    Customer Success Manager

    Head of Customer Success

    Senior Director Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 16 – Customer Success Jobs
    Talent Team
    May 16, 2022 | 2 min read

    Role: Senior Director, Client Success
    Location: Remote, United States 
    Organization: 
    Papa 
    As a Senior Director of Client Success, you will lead and develop a team to support the implementation of Papa’s enterprise clients. Assist in a strategy and align with growth goals of Papa within the current and future client base. Ensure client satisfaction at every level, including ensuring a smooth implementation process. Manage client needs daily including but not limited to implementation, reporting, weekly / monthly meetings. Work with clients to add additional services or solutions to support their needs, including but not limited to designing Statements of Work, implementing, and helping to measure the success of the programs. Lead a team of like-minded individuals who will report to the VP of Client Success as implementation, growth, and client success. 
    Apply here: https://www.linkedin.com/jobs/view/2966514659/


    Role: Customer Success Manager 
    Location: Rochester, MN, US 
    Organization: 
    HelpSystems
    As a Customer Success Manager, you will make regular telephone calls to develop relationships and be available to customers proactively. Develop and maintain communications in a cooperative and friendly manner with all levels of staff and customers. Assist in determining appropriate customer retention strategies. Maintain a deep knowledge of industry, product, role in the market. Track success through customer engagement scores, measures of churn, etc. Other duties as assigned. 
    Apply here: https://www.linkedin.com/jobs/view/3079368230/


    Role: Enterprise Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    Multiverse
    As an Enterprise Customer Success Manager, you will manage a book of business; working closely with the enterprise customers to understand their motivation, business drivers, strategic goals, and desired business outcomes. Build and manage relationships across senior business leaders. Craft joint customer success plans that include agreed upon scope of programmes and shared metrics, using data to prove the impact of the apprenticeship programmes on clients’ businesses. Facilitate business reviews with economic decision-makers and business champions, where we celebrate shared successes, and course-correct where necessary. Act as the customer’s voice with internal teams to inform the market insights and strategic roadmaps. Be measured on the retention and growth of the business at your clients. 
    Apply here: https://www.linkedin.com/jobs/view/2738535980/


    Role: Customer Success Manager 
    Location: Glen Waverley, Victoria, Australia (On-site) 
    Organization: 
    SOTI
    As a Customer Success Manager, you will drive the post-sale experience to ensure successful account setup, implementation, training, adoption, and ongoing account review and modification. Build meaningful relationships with existing customers regarding upcoming system upgrades and potential opportunities to improve user experience. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs via email and telephone. Collaborate closely with various cross-functional teams including but not limited to, Sales, Product, Engineering, Customer Service, and Marketing. Escalate bugs, cases, and other issues through the appropriate internal channels and follow up relentlessly to make sure nothing gets dropped. Develop and improve documentation to support the standard implementation and support processes. 
    Apply here: https://www.linkedin.com/jobs/view/3077168807/


    Role: Associate Customer Success Manager 
    Location: Bengaluru, Karnataka, India (Hybrid) 
    Organization: 
    Infilect
    As an Associate Customer Success Manager, you will build excellent customer relation. Define product usage metrics for each customer and ensure stickiness. Upsell and cross-sell various features and own the renewal P&L with zero churn. Work closely with Product Management teams to market the launch of new features and solutions through appropriate positioning. Analyze product usage and user feedback to understand customer needs and come up with product strategies. Understand the business values of the product and help the customer achieve their KRAs on a recurring basis. Manage the tickets and issues raised from the customer and ensure timely deliveries. 
    Apply here: https://www.linkedin.com/jobs/view/3063221341/

    Associate Customer Success Manager

    Customer Success Manager

    Enterprise Customer Success Manager

    Senior Director of Client Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 13 – Customer Success Jobs
    Talent Team
    May 13, 2022 | 2 min read

    Role: Director of Customer Success
    Location: New York, NY, US 
    Organization: 
    CyberRisk Alliance
    As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Ensure that all deliverables and program components are completed on time. Primary contributor to the ultimate success of our customers, including onboarding, product adoption, retention, and growth. Serve as a customer advocate internally while effectively collaborating across the organization with sales, production, content, marketing, and audience teams. Scale the CS team to the needs of the business including, but not limited to, building capabilities around program strategy, solution-based selling, upsell, relationship building, identifying necessary roles & responsibilities needed to improve the customer experience (analytics, etc.). Solve customer issues, handle customer escalations, find solutions, remove roadblocks. Manage acquisition tasks related to customer success. 
    Apply here: https://www.linkedin.com/jobs/view/3073278005/


    Role: Customer Success Manager 
    Location: San Francisco Bay Area, US (Hybrid) 
    Organization: 
    Sentieo
    As a Customer Success Manager, you will be developing a strong understanding of the Customer Journey within Sentieo to drive more value for the clients. Managing a book of business, overseeing renewals and closing upsells. Building clear learning plans for a wide array of clients and use cases. Performing the onboarding process while working with the team to continually improve and refine the customer onboarding experience. Identifying common customer challenges to help us build better solutions and processes. Partnering closely with the Product and Sales teams to explain the customers’ needs and shaping the product to meet them. Generating customer references and case studies. 
    Apply here: https://www.linkedin.com/jobs/view/3068115514/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Lions Prep
    As a Customer Success Manager, you will be identifying customer needs and help customers use features available to them on the customer portal. Collate customer feedback and put forward suggestions of improvement to continuously evolve the customer experience. Explain to customers how Lions Prep works and entice new business. Take ownership of any customer issues and follow problems through to resolution. Liaise with the delivery partners on the delivery days (Wednesday and Sunday) to resolve any customer delivery issues. 
    Apply here: https://www.linkedin.com/jobs/view/3072593204/


    Role: Customer Success Manager 
    Location: Manchester, England, United Kingdom 
    Organization: 
    Alex James Digital
    As a Customer Success Manager, you will lead the Customer Success Team across all customer communication touch points including; Email, Live Chat & Phone. Define, measure, and improve Customer Success KPI performance metrics and present regular findings to the senior management team. Take ownership of Customer Success software and systems including Zoho, ensuring maximization all available features and benefits. Be customer centric by identifying and executing ways to improve the customer experience both on the website and through customer contact. Analyzing customer data and behaviours, identifying areas for improvement, and implementing automation to drive efficiencies and cost savings. Planning, development, and promotion of resources such as knowledge base articles, tutorials, how-to videos, and webinars. 
    Apply here: https://www.linkedin.com/jobs/view/3072567730/


    Role: Junior Customer Success Manager 
    Location: Remote, Sydney, New South Wales, Australia 
    Organization: 
    ContactMonkey
    As a Junior Customer Success Manager, you will be onboarding new customers through training and sharing best practices. Expanding accounts – Selling licenses, New features and Add-ons. Collaborating with the Sales team to ensure a seamless transition from prospect to customer. Ensuring timely execution of customer journey touch-points, including business reviews, upsells, and other opportunities. Maintaining and building relationships with customers through engaging emails, phone calls, and video meetings. Providing friendly, professional support to the customers via email, chat and/or phone. Conducting client outreach to new accounts and managing customer expectations to drive retention and growth. Utilizing customer feedback to identify issues or opportunities with the product. 
    Apply here: https://www.linkedin.com/jobs/view/3055688938/

    Customer Success Manager

    Director of Customer Success

    Junior Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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  • May 12 – Customer Success Jobs
    Talent Team
    May 12, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Remote, United States 
    Organization: Drata
    As a Director of Customer Success, you will work with the VP of Customer Success to develop, implement, build and lead the customer success strategy. Lead, manage, and develop a team of remote CSM, Managers, and CSM’s focused on SaaS customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth. Interface effectively with customers, partners, and internal resources to drive scalable, enabling processes. Identify methods to improve & standardize processes with an eye towards scalability, including implementing technologies, building processes, and measuring team performance. Develop new materials (i.e., presentations, best practices, onboarding plans, etc.) as needed to improve organizational design and structure. Oversee your team’s operations and productivity; track and report critical customer success KPIs. 
    Apply here: https://www.linkedin.com/jobs/view/3066123462/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: Starburst
    As a Customer Success Manager, you will manage day-to-day operations, goal setting, career development, performance management, and the growth of 5+ team members. Roll out and iterate on a 1:M engagement model with customers to drive fast time to value, retention, and product adoption for customers. Oversee and ensure successful execution of the customer journey. Manage customer escalations and build systems that address issues to build future efficiencies. Collaborate with fellow Support, Sales, Product, and Engineering Managers. 
    Apply here: https://www.linkedin.com/jobs/view/3066161893/


    Role: Client Success Manager (UK) 
    Location: Remote, United Kingdom 
    Organization: Paradox
    As a Client Success Manager, you will be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with the AI-powered solutions and continuously wowing them with the delightfully simple, feels-like-magic software. Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management. Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points. Provide deep product expertise and serve as the subject matter expert for platform use and support. Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/3035329377/


    Role: Customer Success Executive 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Octopus MoneyCoach
    As a Customer Success Executive, you will be working closely with the Customer Success Manager to create campaigns that better engage employees. Meeting regularly with marketing to ideate and execute new employee engagement strategies. Having regular conversations with HR and Reward Leaders, to better understand their employee base, pilot new engagement ideas, get feedback on the service and answer any questions that they have. Building and nurturing relationships within your key accounts. Finding opportunities to make the Customer Success function more efficient and scalable through automation. 
    Apply here: https://www.linkedin.com/jobs/view/3071895010/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: Phenom
    As a Customer Success Manager, you will work independently and proactive in building relationships and trust with clients. Drive maximum value for all customers in your portfolio, leading to product adoption and retention. Work and adapt within a fast-paced and ever-changing environment to create advocacy of the Phenom platform, especially the Employee Experience solution. Deliver business impact, innovation, and relevant value for your customers by understanding their key business objectives, challenges, and opportunities and offering best practice recommendations to optimize the solution. Enable solution end users to ensure adoption and increased usage to maximize value to the client. Strong ability to create adoption plans and success plans that are tailored to a customer’s unique goals and situation. 
    Apply here: https://www.linkedin.com/jobs/view/3071514821/

    client success manager

    Customer Success Executive

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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