Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 22 – Customer Success Jobs
Role: Customer Success Director
Location: Remote, United States
As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle. Drive recurring revenue – by expediting post-sales placement, increasing renewal rates, and reducing customer churn. Maintain high customer satisfaction and own upsell opportunities to drive new business growth through greater advocacy. Identify potential issues with each client and work cross-functionally with Business Development and Recruiting Teams to take timely and effective action to resolve them. Gather and translate partner feedback into actionable items to help accelerate client growth and engagement. Help drive customer case studies and references highlight teams built with Terminal.
Apply here: https://www.linkedin.com/jobs/view/2606164798/
Role: Senior Director, Customer Success – Americas
Location: Durham, NC, US
As a Senior Director of Customer Success, you will build and lead the Americas CS team by providing the vision and direction to implement and scale strategies and processes to deliver a ‘best in class’ customer experience while producing ongoing measurable results. Exceed key performance metrics and annual goals including product adoption, renewal rates and renewal bookings/churn. Hire, develop and retain a high-performing CS team across all target customers globally. Operate the team with focused and actionable metrics and KPIs. Manage resource planning, conduct forecast meetings, QBRs and deliver regular performance and activity reports to Sales Executive leadership. Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs.
Apply here: https://www.linkedin.com/jobs/view/2600675952/
Role: Head of Customer Success
Location: London, England, United Kingdom
As a Head of Customer Success, you will set objectives for the Customer Success teams and monitor team members’ performance. Lead the strategy for talent and consumer acquisition with support from the Public Relations teams. Manage the processes for creators and fans on the website. Work together with your team to manage community resources, such as Discord, Giveaways, etc. Work with the Community Success teams to monitor support channels and work with the Public Relations department to communicate technical issues to the public. Work with development to manage new implementations to the platform. Oversee User Acceptance Testing procedures and help contribute ideas and user feedback into the backlog. Liaise with the Executive Board, Operations Steering Group and Technology Steering Group.
Apply here: https://www.linkedin.com/jobs/view/2606113279/
Role: Customer Success Manager
Location: Remote, London, England, United Kingdom
As a Customer Success Manager, you will consult with client stakeholders to understand their business strategies and goals and their objectives for using Sensat and ensure that we deliver value against agreed success criteria. Achieve agreed customer usage metrics for the Sensat platform as per the OKRs. Perform strategic account planning to identify and forecast opportunities and risks. Partner with the commercial team to achieve retention targets across your customers. Provide client feedback to Product and become an expert on platform usage and vision and rollout of scalable CS processes. You will become a domain expert for AEC and a product expert for Sensat. You will help shape the customer success strategy, closing the feedback loop between the customer and Sensat.
Apply here: https://www.linkedin.com/jobs/view/2600233106/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Appetiser Apps
As a Customer Success Manager, you will be helping your team build exciting digital products including SaaS, marketplaces, and more consumer apps used by millions around the world. Client management: setting expectations, controlling the scope, and ensuring success. Backlog management and feature priorisation. Conducting research and coming up with technical solutions with developers and clients. Assisting in product strategy for web and mobile apps. Solve problems as they arrise in development. Quality assurance across the entire product.
Apply here: https://www.linkedin.com/jobs/view/2600216615/
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