Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 24 – Customer Success Jobs
Role: Customer Success Director, Enterprise
Location: New York, United States
As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Own and manage customer escalation situations at a Senior level. Help clients to establish new workflows & institute behavioral changes (old way vs new way) in collaboration with solution consultants. Maintain strong knowledge of Celtra products and value proposition for enterprise, publishers, and platforms. Provide feedback to the organization on general client demands and identified gaps in capabilities. Proactively anticipate opportunities to expand or improve Celtra product offerings; identify deficiencies & technical issues with a potential negative impact on customer expectations and delivery.
Apply here: https://www.linkedin.com/jobs/view/2577072040/
Role: Director of Customer Success
Location: Remote, New York City Metropolitan Area
As a Director of Customer Success, you will manage the day-to-day needs of the team; including to continue building a strong team that sets high standards for the experience the customers receive. Provide strategic management plans to oversee complex customer dynamics even under difficult circumstances. Oversee success and implement new projects and tools, create strategic plans to support sales activities. Work with Customer Success Manager to fully represent the voice of the customer – identify and convey customer feedback and use cases. Develop and maintain expert-level knowledge on the features and application of Thentia’s software. Work with Thentia’s leadership to identify trends and uncover opportunities for new or improved successful engagements, customer training offerings and product feedback.
Apply here: https://www.linkedin.com/jobs/view/2615189915/
Role: Senior Customer Success Manager
Location: London Area, United Kingdom
As a Senior Customer Success Manager, you will establish yourself as a trusted advisor to the customers, building close relationships at varying levels within their organizations. Develop cadence and drive adoption and engagement with customers. Provide data and insights to customers through analytics that will inform customer’s hiring strategy. Work with internal teams, including sales, product, marketing, and customer experience, to ensure that customer expectations are met and exceeded. Onboard customers to help them achieve success and quickly realize value with Karat’s solution and data. Create new value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
Apply here: https://www.linkedin.com/jobs/view/2604299137/
Role: Customer Success Consultant
Location: London, England, United Kingdom
As a Customer Success Consultant, you will facilitate change management and user adoption throughout the customer life cycle. Demonstrate product features beyond core functionality to help customers achieve specific business results and maximum value and identifying/mitigating potential customer risks and escalations. Maintain a regular cadence of customer meetings, consult end-users on workflow, identify and address business needs and challenges, field development requests. Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback, collaborating with the Customer Experience team on service issues, etc. Support customer retention by maintaining communication with new and current customers and escalating issues as appropriate within Mediaocean.
Apply here: https://www.linkedin.com/jobs/view/2576930626/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: White Bay
As a Customer Success Manager, you will be a dedicated contact for strategy, product training, and platform questions. Lead and inspire customers to personalise their marketing programs, targeted and effective, while simultaneously driving business outcomes for ROI. Own customer relationships from implementation onboarding to ongoing product adoption across multiple departments, stakeholders, and business users. Analyse customer use-cases and recommend market/vertical best practices for optimising product usage and adoption and enhance client marketing programs. Work with commercial account owners to ensure successful renewals and upsells. Proactively analyse and provide strategic engagement with clients through ad-hoc communications, bi-weekly cadence, Quarterly Executive Business Reviews. Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users.
Apply here: https://www.linkedin.com/jobs/view/2610568118/
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