May 12 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, United States
Organization: Drata
As a Director of Customer Success, you will work with the VP of Customer Success to develop, implement, build and lead the customer success strategy. Lead, manage, and develop a team of remote CSM, Managers, and CSM’s focused on SaaS customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth. Interface effectively with customers, partners, and internal resources to drive scalable, enabling processes. Identify methods to improve & standardize processes with an eye towards scalability, including implementing technologies, building processes, and measuring team performance. Develop new materials (i.e., presentations, best practices, onboarding plans, etc.) as needed to improve organizational design and structure. Oversee your team’s operations and productivity; track and report critical customer success KPIs.
Apply here: https://www.linkedin.com/jobs/view/3066123462/
Role: Customer Success Manager
Location: Remote, United States
Organization: Starburst
As a Customer Success Manager, you will manage day-to-day operations, goal setting, career development, performance management, and the growth of 5+ team members. Roll out and iterate on a 1:M engagement model with customers to drive fast time to value, retention, and product adoption for customers. Oversee and ensure successful execution of the customer journey. Manage customer escalations and build systems that address issues to build future efficiencies. Collaborate with fellow Support, Sales, Product, and Engineering Managers.
Apply here: https://www.linkedin.com/jobs/view/3066161893/
Role: Client Success Manager (UK)
Location: Remote, United Kingdom
Organization: Paradox
As a Client Success Manager, you will be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with the AI-powered solutions and continuously wowing them with the delightfully simple, feels-like-magic software. Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management. Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points. Provide deep product expertise and serve as the subject matter expert for platform use and support. Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities.
Apply here: https://www.linkedin.com/jobs/view/3035329377/
Role: Customer Success Executive
Location: London, England, United Kingdom (Hybrid)
Organization: Octopus MoneyCoach
As a Customer Success Executive, you will be working closely with the Customer Success Manager to create campaigns that better engage employees. Meeting regularly with marketing to ideate and execute new employee engagement strategies. Having regular conversations with HR and Reward Leaders, to better understand their employee base, pilot new engagement ideas, get feedback on the service and answer any questions that they have. Building and nurturing relationships within your key accounts. Finding opportunities to make the Customer Success function more efficient and scalable through automation.
Apply here: https://www.linkedin.com/jobs/view/3071895010/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Phenom
As a Customer Success Manager, you will work independently and proactive in building relationships and trust with clients. Drive maximum value for all customers in your portfolio, leading to product adoption and retention. Work and adapt within a fast-paced and ever-changing environment to create advocacy of the Phenom platform, especially the Employee Experience solution. Deliver business impact, innovation, and relevant value for your customers by understanding their key business objectives, challenges, and opportunities and offering best practice recommendations to optimize the solution. Enable solution end users to ensure adoption and increased usage to maximize value to the client. Strong ability to create adoption plans and success plans that are tailored to a customer’s unique goals and situation.
Apply here: https://www.linkedin.com/jobs/view/3071514821/