Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 28 – Customer Success Jobs
Role: Director of Customer Success (Nonprofit)
Location: San Francisco Bay Area, US
As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Own 50+ strategic accounts including large universities, health systems and national nonprofit organizations. Proactively reach out to customers with ideas and solutions on how to leverage our product to improve their internal processes and workflows. Design and implement systems and processes to make us more efficient and enhance the customer experience. Perform focused research on US households to help validate our model and dataset. Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices.
Apply here: https://www.linkedin.com/jobs/view/2611889241/
Role: Customer Success Manager, Team Lead
Location: Ashburn, VA, US
Organization: Stack Overflow
As a Customer Success Manager, you will be responsible for customers’ growth & success via strategic development, key stakeholder management, data insights and account leadership. Capture and document the developer journey, working cross-functionally to launch product demos, community tutorials and content marketing. Develop and execute strategic plans to facilitate broad adoption, increase awareness and conversions, and recognize developer champions within the customer network through actionable product engagement. Report and drive insights that prove engagement, capture health, activity, and growth potential, as well as define and direct customer-focused performance patterns. Work with internal stakeholders to deliver assets and toolkits that inspire, educate, and support the customer community experience. Grow and develop the Customer Success team.
Apply here: https://www.linkedin.com/jobs/view/2537192047/
Role: Senior Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Senior Customer Success Manager, you will manage current enterprise and ASP accounts and develop the business with existing customers, including finding new ways for clients to benefit from the products, solving requests, etc.Manage a portfolio of existing accounts. Formulate and continuously adapt the strategic plan for said portfolio using Sinch’s full suite of products.. Understand clients’ needs and identify new business requirements. Maintain an up to date understanding of the market and the competition to position Sinch’s offerings in a financially rewarding way. Manage regular forecasting and sales activity reporting and evaluate sales against revenue/margin targets and other objectives as set by regional and global sales leadership, and take necessary steps as needed.
Apply here: https://www.linkedin.com/jobs/view/2622232895/
Role: Customer Success Specialist
Location: Melbourne, Victoria, Australia
As a Customer Success Specialist, you will develop a deep understanding of the customers’ needs and deliver tailored, high-quality experiences designed to forge strong relationships. Help the customers realise value and gain insights from using the OFS software. Conduct product training sessions and present findings of customer usage data to key external stakeholders. Manage a successful communications strategy that nurtures OFS advocacy and keeps the customers happy for the long haul. Introduce new initiatives that add value to OFS and its customers. Host Customer Success events and assist with Sales and Marketing campaign activity to drive new business development.
Apply here: https://www.linkedin.com/jobs/view/2621588431/
Role: Customer Success Lead
Location: London, England, United Kingdom
As a Customer Success Lead, you will identify opportunities to improve existing processes, readying the business for scale. Set the strategic plan for the Customer Success team in order to meet the wider business objectives. Develop customer relationship through continuous engagement, new feature launches and more. Be the voice of the customer in product development. Lead on recruiting and developing an outstanding team of Onboarding and Customer Success Managers, working in partnership with the Leadership team. Implement metrics and report on progress. You will be a player/coach, as a small growing team, everyone remains hands-on!
Apply here: https://www.linkedin.com/jobs/view/2621212032/
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