Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jul 07 – Customer Success Jobs
Role: Director, Customer Success
Location: Remote, New York, United States
As a Director of Customer Success, you will manage the gross and net retention of a book of business; including forecasting, strategy development and efficient execution. Hire, train, coach and lead a team of customer success managers. Collaborate with the regional sales team on strategic growth initiatives. Work with CS and Sales VPs to continuously improve the customer journey and develop the tools and templates to ensure the CSM team employs best practices. Model world-class customer care and be an advocate for the voice of the customer in product testing and design.
Apply here: https://www.linkedin.com/jobs/view/2631925489/
Role: Customer Success Manager
Location: Denver, CO, US
As a Customer Success Manager, your core work includes proactive outreach to current customers through outbound calls, conducting product demos, and email communication. Gain deep expertise around Gusto’s product and feature offerings and use this knowledge to help the current customers use the product more efficiently and effectively. Represent the voice of the customer! You will fuel the feedback engine to inform the sales processes, product roadmap, and help shape Gusto to be the product of the customers’ dreams. Use your communication and partnership skills to educate cross-functional stakeholders and compel action. Whatever it takes to grow and build this new team. This could mean problem-solving, program management, outbound calls, experiment design, or data-driven analyses.
Apply here: https://www.linkedin.com/jobs/view/2628520077/
Role: Customer Success Manager (London, UK)
Location: London, England, United Kingdom
As a Customer Success Manager, you will manage all post-sales activity for Box’s top business and enterprise customers through strong relationship-building, product knowledge, planning and execution. Maintain a deep understanding of the product in order to speak with customers about the most relevant features/functionality for their specific business needs. Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews with C-level Executives and decision-makers to align on their objectives and outcomes. Track accounts to identify churn risk and work actively to improve customer health and retention. Work closely with Product and Engineering on identification and tracking of product improvement requests and bugs.
Apply here: https://www.linkedin.com/jobs/view/2589587173/
Role: Customer Success Manager – SAP
Location: Coventry, England, United Kingdom
As a Customer Success Manager, you will build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts. Work with customers to ensure they are leveraging Modern Data Platform services effectively and finding value in the services. Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of the processes. Maintain a revenue base by managing account retention and renewal. Drive upgrade revenue through increased product adoption and increased usage.
Apply here: https://www.linkedin.com/jobs/view/2626665245/
Role: Enterprise Customer Success Manager
Location: Sydney, New South Wales, Australia
As an Enterprise Customer Success Manager, you will manage Go1’s largest and most strategic Enterprise customers across the AU/NZ region from various industries by focusing on customer engagement and adoption. Build and maintain strong relationships with your customer’s key decision-makers and L&D managers by understanding their overall business goals and objectives. Develop a deep understanding of the Go1 platform and content solutions to drive impact and engagement across your customer base. Become a strategic advisor to your customers and influence change to drive a learning culture across their employees whilst seeking out growth opportunities. Collaborative mindset and ability to work closely with Support, Product, Marketing and other key cross-functional teams at Go1.
Apply here: https://www.linkedin.com/jobs/view/2628501833/
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