Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jul 13 – Customer Success Jobs
    Talent Team
    Jul 13, 2021 | 2 min read

    Role: VP of Customer Success
    Location: Remote, Cambridge, England, United Kingdom
    Organization: Gearset
    As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Define commercial targets for the customer success function, focusing on areas such as retention, growth, and net churn, and build a plan to deliver on those results. Drive our transition from a naturally reactive support model to a proactive, data-driven, operating model which optimizes the lifetime value of our customer base. Work with the sales, engineering and product teams to deeply understand our entire customer journey and find areas for optimization. Analyze and keep abreast of the market, and customer needs, review and recommend adjustments to strategy to the leadership team. 
    Apply here: https://www.linkedin.com/jobs/view/2639192305/


    Role: Partner Customer Success Manager (Remote) 
    Location: Remote, London, England, United Kingdom

    Organization: Citrix
    As a Partner Customer Success Manager, you will understand Citrix partner’s business strategies and assist in integrating proven Customer Success methodology into their current portfolio of Citrix Services to drive business value. Build strong relationships with the partners to ensure they have the best practices and tools to deliver on key cross-organizational metrics. Analyze and assess complex processes and systems of partner’s business to ensure the solution will meet the needs of the joint end users. Responsible for Instructor-Led Training delivery of relevant customer success and business-related training classes for new partners. Serves as CSM team working with peers globally to improve efforts of the Partner Customer Success program. 
    Apply here: https://www.linkedin.com/jobs/view/2646049424/


    Role: Director of Customer Success 
    Location: Miami-Fort Lauderdale Area, US 
    Organization: 
    ShipMonk
    As a Director of Customer Success, you will lead and manage a team of 8-10 Sr. Happiness Engineers. Recruit, train, mentor, and scale the team. Drive positive Merchant Success outcomes. You will develop frameworks for the team to leverage in Merchant engagements. Develop standardized playbooks for interventions and escalations. Define, measure, and improve on the effectiveness of Merchant Success. Build and maintain strong relationships with merchants. Track, analyze, and communicate key quantitative metrics and business trends internally and for distribution to merchants. Gain a deep understanding of the merchants’ business goals. Collaborate with warehouse GMs and Operations leaders to resolve escalated issues and drive ongoing improvements. 
    Apply here: https://www.linkedin.com/jobs/view/2635362959/


    Role: Customer Success Manager 
    Location: Falls Church, VA, US
    Organization: 
    Kastle Systems
    As a Customer Success Manager, you will be responsible for all client communications, conflict resolution, and compliance on client deliverables. Serves as the primary point of contact and builds long-term relationships with customers. Work with the sales team to develop new and existing client relationships. Monitors and analyzes customer’s usage of the product. Works closely with the project team in order to maintain a continuous knowledge of project status and to identify potential issues and/or opportunities within or related to the project. Ensures that all installs are completed, quality standards are met, and that projects are profitable. Understands company capabilities and service, and effectively communicates all offerings to the client. 
    Apply here: https://www.linkedin.com/jobs/view/2635331936/


    Role: Client Success Manager 
    Location: Remote, Greater Melbourne Area, Australia
    Organization: 
    Kopā
    As a Client Success Manager, you will be responsible for launching, maintaining, and reporting on campaigns. Working alongside the rest of the Account Management team to grow a book of business by focusing on client retention, growth, renewal, and satisfaction. Maintaining and growing your own client stock and expanding it. Generating thorough campaign reports that address overall metrics, wins, and insights. Supporting Senior Account Managers with daily tasks. Monitoring campaign pacing and KPI performance and conducting ongoing discussions with relevant internal team members and clients; proactively addressing any issues. Maintaining and updating proficiencies in the video marketing space. Support Account Management Team with any daily tasks needed. 
    Apply here: https://www.linkedin.com/jobs/view/2636825644/

    client success manager

    Customer Success Manager

    Director of Customer Success

    Partner Customer Success Manager

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Aug 02 – Customer Success Jobs
    Talent Team
    Aug 2, 2021 | 2 min read

    Role: Strategic Customer Success Manager 
    Location: Austin, TX, US
    Organization: 
    Rapid7
    As a Strategic Customer Success Manager, you will consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Develop and maintain strong, multi-level relationships with F500 customers ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer. Engage in consistent, proactive client meetings to positively impact customer loyalty and revenue growth. Effectively manage reactive customer requests and anticipate their needs. Provide detailed reports to management regarding task and revenue activity. Manage all customer information – including updates on key contacts, new and existing quotes, and purchase history. 
    Apply here: https://www.linkedin.com/jobs/view/2565290482/


    Role: Customer Success Manager – Enterprise 
    Location: San Francisco, CA, US
    Organization: 
    MasterClass
    As a Customer Success Manager, you will increase customer retention by conducting regular check-in calls for tactical items and performing strategic business reviews for alignment of objectives and outcomes. Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs. Manage all post-sales activity for top customers through strong relationship-building, product knowledge, planning, and execution. Ensure that a plan is in place with each customer for deployment, change management, and adoption programs. Work closely with Product and Engineering on identification and tracking of product improvement requests and bugs. Function as the customer advocate and provide internal feedback on how we can better serve the enterprise customers. 
    Apply here: https://www.linkedin.com/jobs/view/2663816406/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    ADVIZA
    As a Customer Success Manager, you will own an overall relationship with assigned clients. Ensure retention and satisfaction of all assigned clients. Aid clients in achieving their goals. Conduct regular business review meetings with key accounts. Ensure senior stakeholder relationships are grown and maintained. 
    Apply here: https://www.linkedin.com/jobs/view/2652758321/


    Role: Customer Success Specialist 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Safewill
    As a Customer Success Specialist, you will be delivering a consistently excellent experience to Safewill customers, in line with the results already achieved to date, responding quickly to customer queries. Identifying growth opportunities based on customer feedback and contribute your ideas to help shape the future of the business. Championing the voice of the customer by upholding what is important to the customers and helping to make sure that feedback is heard across the business. Driving conversion and retention by reaching out to end-users to help them use the platform. 
    Apply here: https://www.linkedin.com/jobs/view/2646793581/


    Role: Global Customer Success Manager (SAAS) 
    Location: Remote, United Kingdom  
    Organization: 
    Expert Executive Recruiters
    As a Global Customer Success Manager, you will be responsible for hands-on management and ownership of key enterprise and SMB accounts globally (with a focus on EMEA and USA markets). Managing clients relationships on a regular basis (online meetings and email correspondence). Ensure successful implementation, onboarding and adoption for new clients from the customer success perspective. Serve as the internal advocate and voice of the customer within R&D and product teams. Translate customer impact and sense of urgency into actionable tasks for internal engineering and product teams. Work closely with the operations team to monitor delivery and KPI’s. Maintain ongoing retention through proactive actions. 
    Apply here: https://www.linkedin.com/jobs/view/2659144801/

    Customer Success Manager

    Customer Success Manager - Enterprise

    Customer Success Specialist

    Strategic Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 30 – Customer Success Jobs
    Talent Team
    Jul 30, 2021 | 2 min read

    Role: Customer Success Director 
    Location: Remote, Boulder, CO, US
    Organization: 
    arturo.ai
    As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution. Strong focus on driving engagement and adoption of the platform to promote retention and loyalty. Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Conduct regular check-ins and QBRs in order to maintain high levels of engagement and customer satisfaction, increasing customer retention. Partner with the Engineering team on identification and tracking of enhancements requests and bugs. Work with Sales to manage the renewal process and identify upsell and cross-sell opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2666129196/


    Role: Customer Success Manager (Ecommerce) 
    Location: Miami, FL, US
    Organization: 
    Intelletec
    As a Customer Success Manager, you will own a book of business of user or partner accounts, be a trusted partner and consultant, and help them grow successful by demonstrating the opportunities available through their business and advertising solutions. Take accountability for the success of users or partners assigned to you, their satisfaction, and the value they get from the products by taking their perspective and business’ needs as first priority. Constantly strive to expand your clients’ product usage through thoughtful onboarding and ongoing training and workshops. Identify opportunities to improve their current processes, tools, reporting, and documentation. Work closely with their sales, product, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer. 
    Apply here: https://www.linkedin.com/jobs/view/2288645195/


    Role: Director of Customer Success 
    Location: Remote, United Kingdom  
    Organization: 
    Founder and Lightning
    As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues. Key interface point between clients and the delivery, product, and development teams. Jointly responsible with management peers for ensuring that both existing and new projects are set up to succeed and are executed at or above founders’ expectations. Ownership of retention/churn prevention as well as revenue/GP contribution from clients. Help to onboard new clients and introduce them to relevant people in the organization and the broader ecosystem of useful contacts. Thought leadership for best practice and other useful insights into product development and scaling tech start-ups. 
    Apply here: https://www.linkedin.com/jobs/view/2665979971/


    Role: Customer Success Executive 
    Location: Portsmouth, England, United Kingdom
    Organization: 
    Lead Forensics
    As a Director of Customer Success, you will be building and maintaining relationships with small to medium-size business clients. Managing a portfolio of c200 client accounts across Europe. Recognising and developing business opportunities within your client base. Training clients to use the software effectively. Improve the customer journey and satisfaction by helping them achieve their ROI. Providing support, assistance, and dispute resolution throughout the contract lifetime. 
    Apply here: https://www.linkedin.com/jobs/view/2665949128/


    Role: Customer Success Manager, APAC 
    Location: Remote, Bangalore Urban district, Karnataka, India  
    Organization: 
    HackerRank
    As a Director of Customer Success, you will proactively onboard all new paying customers and deeply understand their needs in order to best align the software to their goals. Onboarding may include in-person product trainings when and if needed. Increase customer retention by conducting regular check-in meetings, and perform quarterly checks for reviews. Collaborate with the Product, Engineering, and Customer Support team as necessary to resolve technical bugs and issues. Work alongside with the Sales team to identify up-sell opportunities. Track accounts to identify churn risk and work proactively to eliminate risk. Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs. 
    Apply here: https://www.linkedin.com/jobs/view/2660731124/

    Customer Success Director

    Customer Success Executive

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jul 29 – Customer Success Jobs
    Talent Team
    Jul 29, 2021 | 3 min read

    Role: Director of Customer Success 
    Location: Remote, Chicago, IL, US
    Organization: 
    HiringThing
    As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes. Develop and report on customer success metrics across a variety of metrics and measures, working to continuously improve the results. Identify and implement technology and processes to scale implementations and channel partnership development. Remain current on industry trends and technical information, as well as the competitive landscape. Engage in the direct support, coaching, and development of direct reports. Collaborate with Sales and Marketing to identify new strategic growth opportunities. Manage the renewal process for channel partners. Effectively demonstrate detailed product knowledge and value of the product. 
    Apply here: https://www.linkedin.com/jobs/view/2661766721/


    Role: Client Success Director 
    Location: Remote, United States  
    Organization: 
    Happify Health
    As a Client Success Director, you will monitor and manage ongoing client success metrics including user activation, usage, retention, marketing execution, service level agreements, and other commitments. Develop data-driven playbooks that drive client results and inform product roadmap. Own regular client meeting agendas and engage with clients both tactically and strategically to ensure program goals being met and day-to-day needs are managed. Monitor the client portal and other data points to track progress, identify needs and proactively work with Happify team and client to address. Collaborate with the client to deploy strategies for product adoption and will measure results, and engage internal resources to assist clients as appropriate. Identify marketing, communication, and referral touch points within clients’ organization and benefits ecosystem to streamline user experience and value. 
    Apply here: https://www.linkedin.com/jobs/view/2661763073/


    Role: Customer Success Manager – Music & Entertainment 
    Location: London, England, United Kingdom
    Organization: 
    Realife Tech
    As a Customer Success Manager, you will be managing a broad portfolio of our customer base in a confident manner, delivering maximum levels of client satisfaction and securing renewal. Create and deliver success plans and success reviews with your customers to optimize their usage of our platform. Managing the on-boarding process for your new clients and feature training for existing ones. Identifying opportunities to upsell new products or services to clients based on their evolving requirements. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Overseeing client KPIs and case study reporting, delivering actionable insights and key case studies that drive the satisfaction of each of your clients. 
    Apply here: https://www.linkedin.com/jobs/view/2661742874/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Splunk
    As a Customer Success Manager, you will orchestrate overall relationship with assigned clients, which will include Growing adoption, ensuring retention, and happiness. Become a Certified Splunk Architect to assist in driving your customers’ use cases and adoption. Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities. Work with customers to provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence. Support Professional Services and Education Services with scoping, and selling follow-on, new service, and training opportunities. Act as the Splunk liaison for Splunk technical inquiries, issues, or escalations and work with the Account team to drive customer happiness. 
    Apply here: https://www.linkedin.com/jobs/view/2661746519/


    Role: Customer Success Manager, APAC 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Fivetran
    As a Customer Success Manager, you will Increase usage horizontally and vertically by identifying areas of potential growth within each account. Prevent churn by maintaining strong and meaningful relationships with customers. This includes always having a pulse check on accounts that may need additional support temporarily. Collaborate with customers in a strategic manner to develop their success road map. Collaborate with your team, Marketing, Technical Success Managers, Product, and Support when appropriate. Identify product feedback from customers, spotting trends, and surfacing to help shape product road map. 
    Apply here: https://www.linkedin.com/jobs/view/2665615041/ 

    Client Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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    Your email address will not be published.

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