Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jul 19 – Customer Success Jobs
Role: Director of Customer Success
Location: New York, NY, US
Organization: Talent Partners Consulting, LLC
As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers. Define and implement standards/procedures for ensuring the optimal customer experience. Ensure all systems in the current tech stack are up to date and aligned with best-in-class products within the industry. Lead with a service mindset – encouraging the team to delight others, spreading good vibes with boundless enthusiasm. Optimize CX Operations workflow and process with a specific focus on omnichannel order management and returns. Track, analyze, and report performance data (GSAT, NPS, SLAs, etc.) and customer insights. Advance capabilities of our CRM platform and expand dormant capabilities for maximum usage.
Role: Customer Success Manager, Team Lead
Location: Centreville, VA, US
Organization: Stack Overflow
As a Customer Success Manager, you will be responsible for customers’ growth & success via strategic development, key stakeholder management, data insights and account leadership. Capture and document the developer journey, working cross-functionally to launch product demos, community tutorials and content marketing. Develop and execute strategic plans to facilitate broad adoption, increase awareness and conversions, and recognize developer champions within the customer network through actionable product engagement. Report and drive insights that prove engagement, capture health, activity, and growth potential, as well as define and direct customer-focused performance patterns. Work with internal stakeholders to deliver assets and toolkits that inspire, educate, and support the customer community experience.
Apply here: https://www.linkedin.com/jobs/view/2537188457/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will build strong relationships with the Enterprise clients to understand their needs and ensure their success with Powtoon. Serve as the main point of contact and liaison between clients and the rest of the Powtoon team, including support, sales and product teams. Empower customers to connect their goals and challenges with the solution in Powtoon. Take ownership of new accounts and manage their onboarding & adoption whilst increasing usage within their organization. Lead online webinars & demos to educate customers on the features of the product. Maintain regular cadence with clients to ensure that they’re realizing the full potential of Powtoon.
Apply here: https://www.linkedin.com/jobs/view/2650530813/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Trade Trak
As a Customer Success Manager, being a product expert, knowing the software product like the back of your hand. Onboarding new users to the platform after they sign up, including customer communications, app setup and configuration. Conducting training sessions (generally online via Google Meet) to ensure the users are getting maximum use and value from the product. Updating and maintaining the knowledge base (help desk) articles as features are added, are changed or improved or require more detail. Providing a quick response to all customer email and live chat queries, acting as the first responder to the tickets to either resolved immediately, logging bug reports with the development team or scheduling a follow-up time for larger client questions.
Apply here: https://www.linkedin.com/jobs/view/2645663551/
Role: Customer Success Consultant
Location: Gurgaon, Haryana, India
As a Customer Success Consultant, you will lead the post-sale solution design and implementation of new customers. Manage the post-sales relationship to foster long-term business partnerships. Encourage customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals. Act as a subject matter expert on technical and non-technical aspects of digital hiring transformation. Own customer scoping & requirements definition across our tech stack, including platform, integration, and scheduling capabilities. Drive the cross-functional engagement, working collaboratively with our People Scientists, Technical Integration Managers, and Customer Success Managers. Develop and manage project plans – deliver on time and within budget. Inspire and excite customers throughout the transformation.
Apply here: https://www.linkedin.com/jobs/view/2645614560/
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