Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jul 20 – Customer Success Jobs
Role: Vice President, Customer Success
Location: Redwood City, CA, US
Organization: Synack, Inc.
As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion. Design, hire and manage 24×7 global customer support team implementing Tiers 1, 2, and 3 and building the infrastructure to support the operational model. Develop a world-class Customer Success team to help launch the next stage of growth. Build and manage deployment, technical account management, developer services and e-learning. Engage and provide customer feedback and input to the product roadmap; act as a voice of customer regarding issues/opportunities and enhancements. Implement and administer tools to track NPS and CSAT scores, innovating and continuously improving based on feedback and results.
Apply here: https://www.linkedin.com/jobs/view/2594155124/
Role: Head of Customer Success
Location: Remote, United States
As a Head of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Engagement Managers. Manage a team of 8+ that’s going to 2x this year. Provide actionable feedback to people on the team to help them grow and manage customers more effectively. Create and document processes for the team. Become an expert in the way the Dover product works. Work with the product team to make Dover an even better solution for the customers.
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will build strong relationships with the customers to understand their needs and ensure their success at all times. Provide the customers with accurate and quick responses to all of their inquiries through Zendesk, email and phone. Work with the customers to ensure they utilize the software in the best way possible, realizing full potential. Strategically upsell and cross-sell while always adding value. Represent the voice of the customer and influence the product development roadmap. Take ownership of new assigned accounts and manage their onboarding and training. Ensure retention and satisfaction of all assigned clients.
Apply here: https://www.linkedin.com/jobs/view/2650574061/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: The Green Recruitment Company
As a Customer Success Manager, you will support Business Development/ Sales Teams at the end of the initial sales cycle to formalize offerings into proposals as needed. Actively manage the customer portfolios to ensure contract renewals are negotiated and delivered in a timely manner. Manage the customer onboarding process and become the customer’s primary point of contact to work through all facets of product/service delivery. Act as the main driver for customers’ operational stakeholders to coordinate, consult and flawlessly execute products and services. Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to drive growth.
Apply here: https://www.linkedin.com/jobs/view/2646744436/
Role: Customer Success Specialist
Location: Sydney, New South Wales, Australia
As a Customer Success Specialist, you will be responsible for delivering a consistently excellent experience to Safewill customers, in line with the results already achieved to date, responding quickly to customer queries. Identifying growth opportunities based on customer feedback and contribute your ideas to help shape the future of the business. Championing the voice of the customer by upholding what is important to the customers and helping to make sure that feedback is heard across the business. Driving conversion and retention by reaching out to end-users to help them use the platform.
Apply here: https://www.linkedin.com/jobs/view/2646793581/
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