Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Aug 03 – Customer Success Jobs
Role: Customer Success Director
Location: Remote, Redwood City, CA, US
As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction. Build processes for customer success, including but not limited to those around customer satisfaction, customer support, and sales operations. Provide product training & education, ensure successful onboarding, deployment, answer inbound questions, serve as a point of escalation for the support team and bring context to technical issues when appropriate. Increase renewal rates and customer retention via the CSM team. Champion customer growth opportunities for revenue growth (up-sell/cross-sell) through involved advocacy and collaborate with account executives.
Apply here: https://www.linkedin.com/jobs/view/2665801839/
Role: Director of Customer Success
Location: Remote, San Diego County, CA, US
As a Director of Customer Success, you will build a solid understanding of the customers and how they use the product. Map the customer journey and work closely with the leadership team to ensure that everybody has a deep understanding of the customers and their needs. Prioritize tasks and relay feedback to the product team for potential design improvements or new features that will result in an exceptional customer experience. Lead, manage and expand the customer care team. Have ownership of processes and tools that are necessary to establish, maintain and nurture relationship with the customers. Define and execute a strategy that will help us build long-term and meaningful relationships with the customers, leading to customer advocacy and loyalty.
Apply here: https://www.linkedin.com/jobs/view/2665078083/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will conduct compelling and high-quality customer interactions to maximize adoption, and accurately record and communicate feedback and outcomes. Drive product adoption through 1:1 customer interactions, training sessions, events and webinars. Develop messaging, discussion guides and objection handling material for customer interactions at various stages of the adoption funnel. Work with other stakeholders to establish the appropriate triggers for personal outreach to customers through the adoption funnel. Build strong relationships with mid-size charity partners through strategic account management of a portfolio of clients. Provide proactive support in times of crisis to relevant charities and fundraisers. Work closely with Marketing, CRM and Partnerships functions on new product initiatives.
Apply here: https://www.linkedin.com/jobs/view/2671762288/
Role: Customer Success Manager Sportsbook
Location: London, England, United Kingdom
Organization: SG – Digital
As a Customer Success Manager, you will be a trusted partner for the Customers. Introduce a standardized engagement model. Provide Product and Service subject matter expertise customer support. Systematic collection of data and analytics regarding the performance of the Products & Services to the Customer and benchmarking against the business model. Constant benchmarking of Customer data against competition. Interact with Product Management, Trading, Commercial, and Support functions on a constant basis to ensure P/L optimization for each customer.
Apply here: https://www.linkedin.com/jobs/view/2667986589/
Role: Customer Success Representative
Location: Brisbane, Queensland, Australia
As a Customer Success Manager, you will provide support to our customers by answering queries regarding our software via online or phone communication platforms. Respond promptly to customer inquiries within set service standards. Manage and resolve customer issues and escalate where required. Complete tasks within identified service standards. Keep records of customer interactions, transactions, comments, complaints, and actions taken. Utilise available systems to ensure customer interactions are followed up promptly and workflow is managed. Demonstrate a high level of customer service and professional communication. Building strong relationships to drive high levels of customer retention.
Apply here: https://www.linkedin.com/jobs/view/2671982106/
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