Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Aug 05 – Customer Success Jobs
Role: Enterprise, Customer Success Director
Location: Santa Barbara, CA, US
As an Enterprise Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority. Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
Apply here: https://www.linkedin.com/jobs/view/2669596066/
Role: Director, Customer Success
Location: Remote, Newark, DE
As a Director of Customer Success, you will define and optimize the customer lifecycle. Gain insight into industry best practices and identify opportunities for continuous improvement. Oversees proactive engagement with clients to build value and ensure a long-term partnership. Partner cross-functionally with Sales, Marketing, Product Management, Technology, Professional Services, Training and Support groups to gain alignment and drive results. Establish and systematize feedback loop between client needs, Sales, Product and Engineering. Align with the executive team around key metrics and objectives. Maintains a deep knowledge of client industry, product and role in the market. Acts as a single point of contact for marquee accounts, owning the post-sales relationship and health of those accounts.
Apply here: https://www.linkedin.com/jobs/view/2674061190/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will be monitoring customer performance through analysis of available metrics and come up with strategies to drive further engagement of the products. Understanding the upselling and cross-selling opportunities through an understanding of the customers’ requirements. Troubleshooting client issues, ensuring support queries are answered with the aim of a first-time resolution in a quick response time. Provide re-training to existing clients for new staff members, or when we release new features and improvements. Collect and report feedback to identify ways to improve products, services, and processes for driving product-development decisions and roadmap. Support client onboarding and other areas of the Operations Team (such as managing listings, and product testing) during busy periods.
Apply here: https://www.linkedin.com/jobs/view/2673875958/
Role: Customer Success Manager
Location: England, United Kingdom
As a Customer Success Manager, you will develop and manage new relationships with commercial or enterprise clients. Manage the onboarding process for new clients. Liaising across departments to ensure gold-standard client relationship management. Provide analytical support to the Chief Commercial Officer and senior management team to aid overall commercial strategy and improve the overall consumer experience. Contribute to the strategic deal-making/roadmaps to improve both Sokin’s UK/EU and Global reach.
Apply here: https://www.linkedin.com/jobs/view/2669466362/
Role: Customer Success Manager, Direct
Location: Toronto, ON, Canada
As a Customer Success Manager, you will educate clients about the software, focusing on data, functionality and features; as well as on industry trends. Identify opportunities within existing accounts, participate in account reviews and provide initial product demonstrations. Develop account strategies with Sales and identify new user groups and business opportunities, which will help Morningstar meet and exceed revenue goals. Responsible for converting product trials into subscriptions, promoting product usage, and maximizing client retention by helping companies integrate the products with their workflows. Interact with Morningstar’s data operations group, product managers, and internal service consultants to resolve client issues in a timely manner. Contribute to market research, marketing and promotional events, and other projects as needed.
Apply here: https://www.linkedin.com/jobs/view/2674055240/
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