Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Aug 13 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, United Kingdom
Organization: Founder and Lightning
As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues. Key interface point between clients and the delivery, product, and development teams. Jointly responsible with management peers for ensuring that both existing and new projects are set up to succeed and are executed at or above founders’ expectations. Ownership of retention/churn prevention as well as revenue/GP contribution from clients. Help to onboard new clients and introduce them to relevant people in the organization and the broader ecosystem of useful contacts. Thought leadership for best practice and other useful insights into product development and scaling tech start-ups.
Apply here: https://www.linkedin.com/jobs/view/2681979322/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will lead, drive, and manage change within large, complex, enterprise organizations. Become a trusted advisor and advocate for customers’ executive sponsor(s). Ensure a seamless transition from pre- to post-sales, setting customers up for success. Remove adoption roadblocks by understanding challenges and recommending solutions. Ensure a high level of impact and client satisfaction with the services rendered.
Apply here: https://www.linkedin.com/jobs/view/2615052384/
Role: Director, Customer Success
Location: Austin, TX, US
As a Customer Success Manager, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Operate as the main point of contact and advisor for all client needs including platform support, training, issue escalation, and media strategy consultation. Develop key relationships with customer contacts ranging from daily users to executive stakeholders. Serve as the voice of customers to inform product roadmap decisions. Collaborate closely with sales, operations & data teams to ensure clean onboarding of all new self-serve customers. Identify opportunities to grow customers & work with sales/development teams to ensure goals are met. Own the team retainment & growth including executive reporting and account planning.
Apply here: https://www.linkedin.com/jobs/view/2650093843/
Role: Head of Customer Success
Location: Remote, United States
As a Head of Customer Success, you will manage Modsy’s full customer success scope, including customer advocacy throughout the entire design and marketplace journey, and refining policies that keep customer experience top of mind. Oversee strategy, planning and execution of Modsy’s customer success goals, including defining specific near-term and long-term customer experience metrics, goals, and roadmap. Manage an organization made up of distributed, US-based team members and international vendors that provide tailored support solutions. Lead, influence, and collaborate with cross-functional teams to ensure that Modsy consistently delivers great end-to-end customer experiences across all stages, channels, and touchpoints in the customer journey.
Apply here: https://www.linkedin.com/jobs/view/2677479645/
Role: Customer Success Consultant
Location: Gurugram, Haryana, India
As a Customer Success Consultant, you will develop a deep technical understanding of Grey Orange products & solutions. Work closely with customers across the world understand their operations on the ground, consult with them on their issues and implement solutions that address their needs. Perform and provide counsel on diagnosis and repair of systems (both hardware and software) in liaison with engineers across the various offices. Anticipate potential failure modes and propose changes to design and/or process for ongoing improvement of deployed systems at client sites. Ensure customer satisfaction through ongoing interactions with client representatives and system operators. Provide insights from customer engagements to guide product evolution and operations enablement.
Apply here: https://www.linkedin.com/jobs/view/2682048315/
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