Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Aug 18 – Customer Success Jobs
Role: Customer Success Director
Location: St Louis, MO, US
As a Customer Success Director, you will establish clear retention goals and process milestones for the client and employees to work toward. Assist customers as needed with setting up and navigating programs or software associated with a product or service. Experience working to promote the value of the product and upsell services and products with brand image and promoting value through customer experience. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company. Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
Apply here: https://www.linkedin.com/jobs/view/2682379252/
Role: Director of Customer Success
Location: Chicago, IL, US
As a Director of Customer Success, you will lead the customer success team in ensuring world-class experiences for the customers throughout their lifecycle. Hire, grow and develop the team. Create a high-performance culture built around achievement, productivity, retention, and employee growth. Develop and implement new account management processes. Define and track critical customer success metrics and KPI’s. Iterate on and improve customer success processes using data gathered. Drive best-in-class client retention and adoption of new products. Establish processes and procedures for cross-team collaboration, e.g., between customer success and sales, engineering, and product. Be a point of excellence and escalation within the broader customer success and support team; when a challenging new question arises, be someone your colleagues can turn to for help.
Apply here: https://www.linkedin.com/jobs/view/2681767996/
Role: Associate Customer Success Manager
Location: Marlow, England, United Kingdom
Organization: Thomas International
As an Associate Customer Success Manager, you will be responsible for supporting the successful onboarding of Thomas customers. Ability to deal with incoming customer queries. Understand where there is a need to escalate to CSM, other department or resolve individually. Work proactively with the CSMs to ensure customer engagement and usage. Deliver customer upskill sessions to ensure maximum product value. Analyse customer health metrics, run NPS and gather other feedback to inform CSMs. Provide insight to customers to ensure that they get the most out of the platform with the aim to retain and grow the customer. The success of your role will be measured through the retention rates of your customers, their NPS and other key performance metrics.
Apply here: https://www.linkedin.com/jobs/view/2687639308/
Role: Senior Customer Success Manager UK
Location: London Area, United Kingdom
As an Associate Customer Success Manager, you will help customers adopt the platform, transform their processes and re-organize around the platform to fully digitize their B2B relationships. Integrate into the customer landscape, spending time with their teams to impulse and coordinate the right projects. Evangelize customers, all across the organization, from CxO to end-users. Your understanding of retail will be key to build meaningful conversations with decision-makers. Identify and understand customer’s business objectives and strategic projects – and turn them into value-creation opportunities and upsells. Prove the value delivered by those projects through detailed cost-benefit analysis. Work closely with the product and engineering team to enable a tight feedback loop between customer feedback and product roadmap.
Apply here: https://www.linkedin.com/jobs/view/2636537885/
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
As a Customer Success Manager, you will lead the Customer Success Program. Maintain ongoing relationships with Enterprise customers, contributing to sales, and minimizing churn. Provide insights in client-to-business interactions, improve customer experience through product support, and handle customer requests. Standardize and improve the customer onboarding process. Strong experience in Account Management. Evaluate and improve tutorials and other customer communication infrastructure. Represent Crediwatch with a high degree of integrity. Understand business requirements and delivery POCs, pilot programs, and product delivery initiatives. Work with the product, engineering, and business development teams on pre-sale and post-sale engagements.
Apply here: https://www.linkedin.com/jobs/view/2684848322/
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