Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Aug 24 – Customer Success Jobs
Role: VP Customer Success
Location: Remote, United States
As a VP of Customer Success, you will create a vision and strategic plan for leading Customer Success teams with delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention. Define the various stages of the customer journey and lead the Customer Success teams to ensure the customers achieve the best experience possible within each stage. Influence customer lifetime value (CLV) through higher product adoption, customer satisfaction, retention, and overall health scores. Collaborate as a part of the product steering committee and product roadmap investment. Manage customer success activities, on-boarding and adoption, customer success management, renewals, cross-sell/up-sell sales leads, and customer advocacy. Utilize customer feedback and performance data to drive both true and perceived customer value.
Apply here: https://www.linkedin.com/jobs/view/2687892882/
Role: Director, Customer Success
Location: Arlington, VA, US
As a Director of Customer Success, you will collaborate with cross-functional stakeholders across product, tech, operations and marketing to operationalize customer support and renewal strategy. Partner with the marketing team to map the customer journey and develop an automated customer outreach and communication cadence to maximize subscriber retention rates. Oversee customer support channels and monitor feedback to proactively share new feature requests, bug reports, etc. with the Product & Tech teams. Monitor customer engagement and adoption trends and identify best practices to minimize churn. Identify KPIs and set-up reporting and dashboards to effectively report out on progress to key stakeholders. Take a leadership role in developing success, support, and retention strategies for future product iterations.
Apply here: https://www.linkedin.com/jobs/view/2687890197/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy. Establish and oversee the customer’s adoption, training and development of best practices to continually drive incremental value and return on the customer’s investment. Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption. Be an advocate for client feature requests and work cross-functionally with the Product, QA, and Data team to help move projects forward. Strategize and identify how the team can increase renewal rates and keep the churn rate near zero. Drive new business growth through greater advocacy and reference ability.
Apply here: https://www.linkedin.com/jobs/view/2688425277/
Role: Customer Success Manager
Location: Brisbane, Queensland, Australia
Organization: Service Quality
As a Customer Success Manager, you will understand customer experience journeys and help customers maximize their business objectives and value through Service Quality’s products and services. Own the responsibility for monitoring and reporting on the customers’ satisfaction with Service Quality products and services. Maintain a strong understanding of the solutions and speak with customers about the most relevant features/functionality for their specific business needs. Drive adoption of Service Quality products and services to meet customers’ business needs. Identify risks to the customer achieving their stated business goals and work to mitigate. Monitor performance and identify trends in solution adoption and utilization and develop account strategies to meet revenue expectations.
Apply here: https://www.linkedin.com/jobs/view/2688498912/
Role: Junior Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Junior Customer Success Manager, you will be the first point of contact for designated accounts, responding to customer queries. Work closely with customers to understand their business needs and challenges, suggesting platform actions to deliver successful campaigns. Keep customers up to date with the latest features and product releases. Actively manage campaigns to ensure campaign fulfillment and optimal creator supply. Educate customers to be product experts and train their teams on TRIBE best practices so they become increasingly self-sufficient. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base.
Apply here: https://www.linkedin.com/jobs/view/2688453151/
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