Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Aug 24 – Customer Success Jobs
    Talent Team
    Aug 24, 2021 | 3 min read

    Role: VP Customer Success 
    Location: Remote, United States  
    Organization: 
    SocialChorus
    As a VP of Customer Success, you will create a vision and strategic plan for leading Customer Success teams with delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention. Define the various stages of the customer journey and lead the Customer Success teams to ensure the customers achieve the best experience possible within each stage. Influence customer lifetime value (CLV) through higher product adoption, customer satisfaction, retention, and overall health scores. Collaborate as a part of the product steering committee and product roadmap investment. Manage customer success activities, on-boarding and adoption, customer success management, renewals, cross-sell/up-sell sales leads, and customer advocacy. Utilize customer feedback and performance data to drive both true and perceived customer value. 
    Apply here: https://www.linkedin.com/jobs/view/2687892882/


    Role: Director, Customer Success 
    Location: Arlington, VA, US
    Organization: 
    Axios
    As a Director of Customer Success, you will collaborate with cross-functional stakeholders across product, tech, operations and marketing to operationalize customer support and renewal strategy. Partner with the marketing team to map the customer journey and develop an automated customer outreach and communication cadence to maximize subscriber retention rates. Oversee customer support channels and monitor feedback to proactively share new feature requests, bug reports, etc. with the Product & Tech teams. Monitor customer engagement and adoption trends and identify best practices to minimize churn. Identify KPIs and set-up reporting and dashboards to effectively report out on progress to key stakeholders. Take a leadership role in developing success, support, and retention strategies for future product iterations. 
    Apply here: https://www.linkedin.com/jobs/view/2687890197/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    JOOR
    As a Customer Success Manager, you will develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy. Establish and oversee the customer’s adoption, training and development of best practices to continually drive incremental value and return on the customer’s investment. Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to JOOR roll out and adoption. Be an advocate for client feature requests and work cross-functionally with the Product, QA, and Data team to help move projects forward. Strategize and identify how the team can increase renewal rates and keep the churn rate near zero. Drive new business growth through greater advocacy and reference ability. 
    Apply here: https://www.linkedin.com/jobs/view/2688425277/


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia
    Organization: 
    Service Quality
    As a Customer Success Manager, you will understand customer experience journeys and help customers maximize their business objectives and value through Service Quality’s products and services. Own the responsibility for monitoring and reporting on the customers’ satisfaction with Service Quality products and services. Maintain a strong understanding of the solutions and speak with customers about the most relevant features/functionality for their specific business needs. Drive adoption of Service Quality products and services to meet customers’ business needs. Identify risks to the customer achieving their stated business goals and work to mitigate. Monitor performance and identify trends in solution adoption and utilization and develop account strategies to meet revenue expectations. 
    Apply here: https://www.linkedin.com/jobs/view/2688498912/


    Role: Junior Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    TRIBE
    As a Junior Customer Success Manager, you will be the first point of contact for designated accounts, responding to customer queries. Work closely with customers to understand their business needs and challenges, suggesting platform actions to deliver successful campaigns. Keep customers up to date with the latest features and product releases. Actively manage campaigns to ensure campaign fulfillment and optimal creator supply. Educate customers to be product experts and train their teams on TRIBE best practices so they become increasingly self-sufficient. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. 
    Apply here: https://www.linkedin.com/jobs/view/2688453151/

    Customer Success Manager

    Director of Customer Success

    Junior Customer Success Manager

    VP Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 17 – Customer Success Jobs
    Talent Team
    Sep 17, 2021 | 3 min read

    Role: VP, Customer Success 
    Location: Atlanta, GA, US
    Organization: 
    CMSPI
    As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Hire and develop the best possible account management team, including an initial target of 3+ US Account Managers/Analysts within the first 12 months. Ongoing management and development of overall Customer Success team/function. Be accountable for agreed revenue growth targets within the current customer base (through renewed contracts as well as additional workstreams). Own all core account metrics and goals to measure performance of Customer Success team (e.g., Net Promoter Scores). Interpret and articulate large datasets into meaningful insights. Passionately prioritize the service needs of the customers. Own client testimonials, references, and spearhead intros to additional opportunities/regions. 
    Apply here: https://www.linkedin.com/jobs/view/2665397407/


    Role: Director of Customer Success 
    Location: Cambridge, MA, US
    Organization: 
    Wistia
    As a Director of Customer Success, you will build, lead and scale a growing customer success management team, ensuring an excellent customer experience and that outcomes meet customer goals. Build an engagement model that aligns with the customers at needs at different segments while balancing the cost to serve. Hire, enable, coach, and develop your team of high-performing Wistia experts to align with individual, team, and company goals. Partner with Account Executive teams to ensure your team is meeting customer expectations. Analyze customer performance data to optimize team performance and enhance customer experience and retention rates. Partner with go-to-market and product leaders to improve the overall customer experience. Manage a handful of the top strategic customers, ensuring their success with Wistia. 
    Apply here: https://www.linkedin.com/jobs/view/2722890809/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Algolia
    As a Senior Customer Success Manager, you will drive the onboarding, adoption, retention and overall success of the customers in EMEA. Lead the enablement of the users by conducting product training. Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation. Provide regular, proactive recommendations to optimize the use of the platform. Identify opportunities to expand the partnership with customers. Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back. Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. Track key account metrics and forecast retention. 
    Apply here: https://www.linkedin.com/jobs/view/2717029912/


    Role: Customer Success Manager 
    Location: Remote, London, England, United Kingdom
    Organization: 
    Kibo
    As a Customer Success Manager, you will manage ongoing client relationships effectively to drive high client retention, loyalty, and satisfaction. Engage with client stakeholders to identify, define, track, and measure the overall value realization and impact of Kibo solutions to the organization. Understand client requirements and act as technical advocate. Own all aspects of the client renewals process, with a focus on high net retention. Provide visibility, internal awareness and advocacy regarding client health, drivers of attrition, and needs cross-departmentally. Identify and document expansion opportunities. Collaborate with sales organization to expand knowledge of client strategic priorities. Provide feedback to the Product Team to help improve platform offerings. 
    Apply here: https://www.linkedin.com/jobs/view/2722361023/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Elsevier
    As a Customer Success Manager, you will support the account management team to demonstrate product value and usage and ROI in renewal contract negotiations. Through face-to-face meetings and virtual interactions act as a trusted advisor and subject matter expert to the customer by having in-depth knowledge of their specific research workflow and how they extract value from the solution. Provide virtual and f2f training for various platforms and solutions in the portfolio to librarian staff. Pro-actively share insights and feedback to the Sales Director and account managers marketing. Monitor customer usage and deliver reports against targets and identify areas for mitigating risk where decreased usage requires further investigation and interpretation. Formulate actionable recommendations and develop engagement plans to assist customers in achieving their desired results. 
    Apply here: https://www.linkedin.com/jobs/view/2717484370/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 16 – Customer Success Jobs
    Talent Team
    Sep 16, 2021 | 3 min read

    Role: Vice President of Customer Success
    Location: Washington, DC, US
    Organization: 
    Full Measure Education Inc.
    As a Vice President of Customer Success, you will develop and oversee the implementation of the product offerings, including onboarding and training for all new and existing customers. Implement a project management solution for customers and internal resources to gain insight into the progress of implementations. Manage and improve the existing support ticketing system and knowledge base. Implement client health monitoring systems and processes. Utilize client feedback tools such as NPS or other surveys. Oversee a team of dedicated onboarding specialists, client success managers, and support specialists. Work with Full Measure’s account management team to establish clear communication as it relates to client health, renewals, and potential expansion opportunities; ensuring a cohesive and collaborative partnership between the two departments. 
    Apply here: https://www.linkedin.com/jobs/view/2716134688/


    Role: Customer Success Manager 
    Location: Remote, United States
    Organization: 
    RangeForce
    As a Customer Success Manager, you will work with the Sales Operations team to provision and onboard new customers. Effectively handle customer issues and questions to achieve high customer satisfaction ratings. Gather customer feedback, document bugs, and contribute to product improvement. Provide customer product training while highlighting new features and use-cases based on the customer’s business needs. Identify at-risk customers and develop re-engagement strategies to mitigate churn. Identifying upsell opportunities to expand licensing and product adoption. Guide program administrators with RangeForce best practices to develop effective training programs. Conduct regular customer touchpoint meetings with program administrators and sponsors. Be passionate about technology and cybersecurity, with excellent customer service and communication skills. 
    Apply here: https://www.linkedin.com/jobs/view/2717508377/


    Role: Customer Success Manager, EMEA 
    Location: Bristol, England, United Kingdom
    Organization: 
    Leica Microsystems
    As a Customer Success Manager, you will contribute to translating Leica’s global strategy into actions at EMEA regional level. Communicate progress on execution, using Visual and Daily Management reporting. Report Customers’ feedback and provide recommendations to help improve the products and their overall experience. Creating and maintaining a digital content library for customer self-learning with the support of the Application, Product Expert, and Marketing teams. Drive retention by understanding customer business needs such as image analysis requirements and by helping them succeed. Work with the Market Development, Application, Product Expert and Marketing teams to create and grow a strong user community. Engage actively and collaborate closely with Account Managers as account owners to identify expansion opportunities from the existing user community. 
    Apply here: https://www.linkedin.com/jobs/view/2717565327/


    Role: Customer Success Manager 
    Location: Remote, Basingstoke, England, United Kingdom
    Organization: 
    Fortius
    As a Customer Success Manager, you will help the customers in using the technology over the phone and over email. Help own the overall relationship with the customer base, which includes training, increasing adoption, ensuring retention, and ongoing satisfaction. Educate customers of the benefits of their membership and how to make the most of the product. Follow up on both positive and negative customer feedback and support customers in achieving their objectives. Work with the customer success team to improve the supplier journey. Act as the voice of the customer and provide feedback to the Senior Management and to the Product team. Provide an exceptional level of service for customers and support them through their journey with the technology. 
    Apply here: https://www.linkedin.com/jobs/view/2716101718/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Objective Corporation
    As a Customer Success Manager, you will be establishing a trusted adviser relationship at each and every subscription, that works to ensure customer’s overall satisfaction. Developing individual customer success plans that outline critical success factors, detail metrics for success, highlight potential issues, and provide recommendations for internal product expansion. Monitoring feature adoption on individual subscriptions and driving uptake based on the overall business needs of the customer. Co-ordinating implementation and Support hand-over for customers. Deliver on renewal revenue targets through optimal customer relationships and minimal churn. Conduct training/onboarding workshops for new and growing customers. Collating and distributing customer use-case by industry segment, that can then be used by product marketing and sales to drive new business growth. 
    Apply here: https://www.linkedin.com/jobs/view/2716174271/

    Customer Success Manager

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Sep 15 – Customer Success Jobs
    Talent Team
    Sep 15, 2021 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, United States
    Organization: 
    Tessian
    As a Director of Customer Success, you will hire, lead and develop the US CSM team. Act as a key escalation point and exec sponsor for customers. Be responsible for building a predictable renewals engine in the US. Collaborate with GTM leadership to accelerate the growth as a business. Work very closely with the VP of Customer Success and Head of Customer Operations to define the long-term strategy of the team. 
    Apply here: https://www.linkedin.com/jobs/view/2714560247/


    Role: Vice President of Client Services 
    Location: Chicago, IL, US
    Organization: 
    CuraLinc Healthcare
    As a Vice President of Client Services, you will provide day-to-day oversight of a team of client relationship managers. Offer consultation and guidance related to client-specific needs and interests. Regularly evaluate and address team member performance. Support team members’ continuous development of product and industry-related knowledge. Manage the business relationship with a defined book of complex employer clients. Provide consultative recommendations to help clients maximize the value of the EAP. Develop and maintain an understanding of the role of CuraLinc’s product suite within the healthcare benefits landscape. Represent CuraLinc Healthcare in client and prospective client presentations. Serve as a thought partner to the SVP of client services and CuraLinc’s executive team. 
    Apply here: https://www.linkedin.com/jobs/view/2716765023/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Namogoo
    As a Senior Customer Success Manager, you will be responsible for end-to-end management of EMEA Strategic accounts, setting priorities and driving value and success for quality service. Ability to retain and grow the EMEA clients’ accounts portfolio on all levels: technical, business, support, and product, tracking risks and concerns, updating strategy and mitigating both internal and external problems. Work with clients directly, providing monthly and quarterly reviews, periodical reporting and presentation. Serve as the escalation point for customer issues to ensure they resolved quickly. Ensure customer feedback is communicated internally to enable ongoing improvement of Namogoo solutions. Understand the market trends and always keep up to date with the latest news and developments impacting the industry. 
    Apply here: https://www.linkedin.com/jobs/view/2715235957/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Choreograph
    As a Customer Success Manager, you will work closely with the CS Agency Leads to ensure that the customers get what they need from Choreograph. You are the voice of the customer internally and responsible for the customer getting the service they deserve from the teams. Help the customers to understand the products and services and how they can leverage them to drive value. Drive a customer first and continuous improvement mindset to ensure we strive to be the best and the customer gets what they need from Choreograph. Act as a single point of contact to help customers leverage the broader teams via a consistent and reliable interface. Support in the running of quarterly business reviews and other customer-facing presentations and key engagements. 
    Apply here: https://www.linkedin.com/jobs/view/2715118058/


    Role: Customer Success Consultant 
    Location: Sydney CBD, New South Wales, Australia
    Organization: 
    Remediator
    As a Customer Success Consultant, you will triage customer leads. Day to day contact with clients via inbound and outbound calls up to 80 dials per day to clarify customer information, details and request documentation. Accurate and detailed client data entry; and. Work as part of the team to develop and implement processes for business efficiencies. 
    Apply here: https://www.linkedin.com/jobs/view/2715149475/

    Customer Success Consultant

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Vice President of Client Services

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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