Role: Customer Success Representative
Location: New York, United States (On-site)
Organization: RTM Business Group
As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem. By proactively conveying meeting choices, the schedule of events, reminders, expectations, and hotel information, customers are better prepared for events. Make follow-up calls to clients and arrange appointments to sell them on upcoming events. Refresh materials, information, and meeting choices on Airtable, HubSpot, and other systems as necessary. Debrief with clients following the event to ensure that RTM’s products continue to develop annually. Weekly or as needed, provide the Vendor Sales team with live progress updates on the data, materials, and meeting choices. Assist the Vendor Sales team’s customer communications, participate in client strategy calls, and update the team.
Apply here: https://www.linkedin.com/jobs/view/3549987215/
Role: Customer Success Operations Analyst
Location: Texas, United States (On-site)
As a Customer Success Operations Analyst, you’ll oversee and manage reports for customers, enterprise leadership, and demand and project pipelines. Create and keep up-to-date monthly reports on actual data and forecasting (e.g., PPM reports – Demand Prioritization, Project Resource Demand vs. Capacity, etc.). Assistance with the establishment and monitoring of the Customer Success team’s OKRs, KPIs, and SLAs as established and agreed upon by Alcority and CS. Along with the leadership of Customer Success, build scalable strategies to enhance business operations and systems with a focus on operational excellence, enhancing team productivity, and achieving critical customer outcomes. Working with Account Managers, Project Managers, CS Operations Leadership, and Service Owners to help validate project-level data, maintain an accurate picture of the present and future project pipeline on a weekly basis (or on an as-needed basis).
Apply here: https://www.linkedin.com/jobs/view/3542480500/
Role: Customer Success Manager
Location: Toronto, ON, Canada (Remote)
As a Customer Success Manager, you’ll take ownership of a book of Affinity’s Developing Account clients and encourage renewals for these businesses. Act as a customer advocate by developing a plan to oversee the success and engagement of our clients. Work as a dependable resource for our clients to encourage widespread product adoption and make sure they experience the product with great satisfaction. Become a pro at your product: Create best practises to share with clients so they can utilise all of Affinity’s features. To provide customer feedback, handle escalations, offer exceptional client experiences, and have a direct impact on the product roadmap, work closely with the sales, support, product, and engineering teams.
Apply here: https://www.linkedin.com/jobs/view/3545875404/
Role: Customer Success Assistant
Location: Kitchener, Ontario, Canada (Remote)
Organization: Tech Foorti
As a Customer Success Assistant, you’ll be delivering great customer service by responding to questions from customers via phone, chat, and email. Identifying and promptly and expertly resolving client problems and difficulties. Working together with the sales and marketing departments to find ways to enhance the customer experience. Customers can be better served and more likely to embrace products by being informed of their features and advantages. Keeping accurate records of customer contacts and exchanges with our CRM system. Evaluating input and conducting customer satisfaction surveys to determine areas that could have improvement.
Apply here: https://www.linkedin.com/jobs/view/3549103849/
Role: Head of Customer Success
Location: Toronto, ON, Canada (Hybrid)
Organization: T6 Talent Partners
As a Head of Customer Success, you’ll Oversee the team and systems that serve clients, respond to enquiries, and nurture leads in order to provide Wahi’s customers and partner realtors with first-rate customer support. Improve the customer experience continuously by using the proper combination of human and automated technologies (such as chat, in-app messaging, email, and phone) and delivering the right frequency and content at each touchpoint. Create scalable systems and procedures to actively manage the customer support department and use predictive analytics to assure staffing levels with a higher focus on planning than on responding to emergencies. You will contribute to fostering our users’ loyalty and are constantly seeking solutions. Measure everything, and then granularly and strategically convey the results to all relevant stakeholders.
Apply here: https://www.linkedin.com/jobs/view/3544505728/