Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Aug 26 – Customer Success Jobs
    Talent Team
    Aug 26, 2021 | 3 min read

    Role: Customer Success Director 
    Location: Remote, Austin, Texas Metropolitan Area, US
    Organization: 
    SpyCloud
    As a Customer Success Director, you will maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Build, leverage, and sustain relationships with customers and internal cross-functional teams to maximize success. Create, execute, and oversee account plans to track customer opportunities, activities, and projects and ensure engagement by appropriate parties throughout. Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption. Leverage company resources and executive relationships to win the business as a team. Accurately forecast and achieve revenue goals by identifying upsell opportunities based on the needs of the customer or new production rollouts. Effectively articulate value propositions, create interest, and generate excitement through customer presentations. Identify creative solutions for strategic accounts. 
    Apply here: https://www.linkedin.com/jobs/view/2695902272/


    Role: Director of Customer Success 
    Location: Minneapolis, MN, US
    Organization: 
    Velocity Works, LLC
    As a Director of Customer Success, you will lead the growth transformation of the customer success team. Be responsible for strategic decision-making and long-term planning related to team scaling, process improvement, and team management. Define the project objectives, participate in project planning, and oversee the day-to-day deliverables. Proactively manage a team of 4 to control changes in project scope in order to maximize success and minimize risk to the customer. Define client success criteria and disseminate them to involved parties throughout the project life cycle. Build, develop, and grow relationships with clients and support their learning and adoption to process and product. Develop complete project plans and associated communications documents. Identify and resolve issues and conflicts within the project team. 
    Apply here: https://www.linkedin.com/jobs/view/2697112376/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Sohonet
    As a Customer Success Manager, you will become a product expert in order to give demos to potential customers. Own overall relationship with clients, which include: Increasing adoption, ensuring retention, and satisfaction. Manage the Multi-product onboarding of new clients. Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of the products and services. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally.  Ability to communicate efficiently across various departments. 
    Apply here: https://www.linkedin.com/jobs/view/2691981483/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: 
    Apperio
    As a Customer Success Manager, you will own the relationships with your assigned customers and be accountable for driving adoption of the Apperio platform, customer retention, and satisfaction. Establish a trusted/strategic advisor relationship with the customers under your management. Work with the customers to establish the key business outcomes Apperio can impact and build & execute success plans that ensure the customer achieve their goals. Create true value to enable the growth and expansion of the customers’ recurring revenue. Develop and promote advocates of Apperio. Be accountable for the renewal of customer contracts and partner with sales to expand growth customers. Be the voice of the customer across internal teams including product, marketing, and sales. 
    Apply here: https://www.linkedin.com/jobs/view/2696681163/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia
    Organization: 
    Forsta
    As a Customer Success Manager, you will act as a primary point of contact for customers, providing best-in-class account and relationship management. Capability to effectively manage a portfolio of accounts, many of which are leaders in the market research space. Act as a liaison between internal teams to ensure customer needs are met. This includes but not limited to, coordinating with sales teams, support teams, and software development teams. Understand and explain the features and benefits of the product line as it relates to specific customer needs. Educate customers on upcoming product releases and enhancements–how do the releases help their business. Demonstrate best practices in market research across a variety of use cases and industry verticals. 
    Apply here: https://www.linkedin.com/jobs/view/2637641123/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 25 – Customer Success Jobs
    Talent Team
    Jan 25, 2022 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, United States 
    Organization: Dover
    As a Director of Customer Success, you will work with the founders and other team members to build a world-class product delivery and customer management strategy. Help recruit, hire, and onboard new Customer Success Managers. Develop strategies to create a better customer experience. Provide actionable feedback to people on the team to help them grow and manage customers more effectively. Create and document processes for the team. Work with the product team to make Dover an even better solution for the customers. 
    Apply here: https://www.linkedin.com/jobs/view/2888710603/


    Role: Head of Customer Success 
    Location: New York, NY, US (On-site) 
    Organization: ShelfLife
    As a Head of Customer Success, you will work one-on-one with food and beverage brands to help them source new ingredients and packaging materials from the best suppliers. Develop and lead the strategy, growth, and execution of the customer success team targeting brands as we scale up. Uncover unique opportunities for us to surprise & delight the customers. Respond to client questions and issues as they arise. Discover and meet with customers on both sides of the market – brands and suppliers – to develop key partnerships. Actively manage and nourish the customer and partnership relationships. Serve as a liaison between the customer and product/engineering – synthesizing and relaying user feedback. 
    Apply here: https://www.linkedin.com/jobs/view/2888257004/


    Role: Customer Success Manager EMEA 
    Location: Remote, United Kingdom 
    Organization: Pentire Group
    As a Customer Success Manager, you will be developing and managing ongoing relationships with customer stakeholders to encourage growth, expansion and loyalty; serving as their partner in achieving their goals and desired outcomes. Using a consultative approach, helping customers optimize product value by teaching them how to leverage new or unused features. Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience to drive growth and retention. Renewing the customer base, acting as the customer’s main advocate. 
    Apply here: https://www.linkedin.com/jobs/view/2892346561/


    Role: Customer Success Manager (UK) 
    Location: Remote, United Kingdom 
    Organization: Precursive
    As a Customer Success Manager, you will build an expansion roadmap for the assigned portfolio of business. Develop success plans for your accounts, and collaborate with Sales, Product, and Marketing teams to generate account-specific collateral/toolkits. Lead change management activities for onboarding accounts by supporting communication efforts, assessing the change impact, supporting training efforts, and ensuring strong adoption. Prepare adoption plans for new strategic accounts. Identify and qualify expansion opportunities within the assigned portfolio. Creating and maintaining accurate contact and activity records in a CRM system (Salesforce) to ensure visibility on each customer interaction. Continuously build and maintain high levels of knowledge in the project management and resource capacity market. 
    Apply here: https://www.linkedin.com/jobs/view/2888202281/


    Role: Customer Success Manager 
    Location: Bangalore Urban, Karnataka, India (On-site) 
    Organization: WareIQ
    As a Customer Success Manager, you will ensure Smooth onboarding of clients. Increase the lifetime value of customers through sustained engagement, and help clients achieve their business goals through WareIQ platform and operations systems. Ability to handle cross-functional relationships across tech, sales, operations, support, and execute project goals for clients. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Proactive problem solving when — or before — things go wrong. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Identifying opportunities to improve the customer experience through data and the customer’s supply chain (and Fortnightly business review process). 
    Apply here: https://www.linkedin.com/jobs/view/2888019207/

    Customer Success Manager

    Director of Customer Success

    Head of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 21 – Customer Success Jobs
    Talent Team
    Jan 21, 2022 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, United States 
    Organization: Twingate
    As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Build sustainable and scalable customer success systems to support both our high growth and enterprise customer base. Help set and track towards company-wide expansion, retention, and churn metrics. Work cross-functionally with sales to ensure successful deployments across Twingate’s largest deployments. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base. Enable the customer success team to have the proper marketing and design resources necessary to build client-facing collateral and end-user training materials. 
    Apply here: https://www.linkedin.com/jobs/view/2885159526/


    Role: Director of Customer Success 
    Location: Chicago, IL, US (On-site) 
    Organization: William Blair
    As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value. Create and execute a talent strategy that recruits, onboards, and develops diverse talent. Develop a differentiated and multi-channel customer journey across the client lifecycle. Build strong customer relationships to understand the market needs and drive the voice of the customer internally to influence investment and product strategy. Represent Customer Success at leadership and executive meetings to deliver an organization value proposition to drive new business and positive outcomes. Monitor and report monthly on the overall customer health, productivity, adoption, expansion opportunities, and execution of Customer Success Plans. 
    Apply here: https://www.linkedin.com/jobs/view/2883576549/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom Hybrid 
    Organization: Zeelo
    As a Senior Customer Success Manager, you will build account strategy, working closely with other cross-functional teams in development and execution. Identify and nurture opportunities to expand the commercial activities within an account. Have a complete understanding of Zeelo’s service offering and continuously find smarter solutions to client needs. Coordinate the launch of new services, ensuring alignment between operations, product and marketing teams. Ensure client expectations are met, activities are prioritized efficiently to deliver top-tier service and support. Relentlessly looking for new ways to deliver value to the clients, using data to make optimizations, and providing world-class support. Be the voice of the customer within the Product team to ensure current and future client requirements are met. 
    Apply here: https://www.linkedin.com/jobs/view/2885103057/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: OpenPayd
    As a Customer Success Manager, you will be maintaining a portfolio of existing or starting customers. Updating or amending the Openpayd platform/back office when required. Managing the delivery of issues solved by the operations team. Building relationships with the existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction. Establishing and maintaining long-term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for Openpayd. Initiating and participating in account planning sessions with both internal teams and client’s key stakeholders. Capturing new customer requirements in order to improve revenue and satisfaction. Monitoring client communication channels and proactively assisting customers. 
    Apply here: https://www.linkedin.com/jobs/view/2783558171/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: STREAM Recruitment
    As a Customer Success Manager, you will manage a book of customers with the primary goal of retaining customers by discovering best-fit features and use cases to drive high-impact results. Conduct client demonstration sessions designed to address the individual needs of the account with a consultative approach. Grow account revenue, both directly and indirectly; up-sell and cross-sell appropriate features and products. Drive optimal engagement and ensure the best customer experience through the client life cycle. 
    Apply here: https://www.linkedin.com/jobs/view/2886068318/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 20 – Customer Success Jobs
    Talent Team
    Jan 20, 2022 | 2 min read

    Role: Customer Success Director 
    Location: Pennsylvania, United States 
    Organization: Globality, Inc.
    As a Customer Success Director, you will serve as the lead point of contact for all customer account management matters. Support clients through early stages of Globality trial through to enterprise-wide adoption, including providing client trainings, close co-operation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc. Build and maintain strong, long-lasting relationships with assigned clients. Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them. Understand client requirements in the context of product functionality and appropriately liaise with product and engineering teams to implement those. Prepare regular reports on account status. Collaborate with sales, marketing, and category teams to identify and grow opportunities within assigned clients. 
    Apply here: https://www.linkedin.com/jobs/view/2883869902/


    Role: Director, Customer Success 
    Location: Austin, Texas Metropolitan Area, US (Hybrid) 
    Organization: Buildxact
    As a Director of Customer Success, you will define, measure and analyze the key metrics within the Customer Success and Support team that directly contribute to delightful customer experiences. Increase customer retention and satisfaction scores in North America. Collaborate with and support the Customer Success and Support team to understand and document Buildxact’s customer’s business objectives and processes and continually optimize for the customer experience metrics. Work to build out a platform of self-help content to allow Buildxact to support and nurture customers at scale. Explore and extract key platform usage data to support data driven customer insights and develop, implement, and measure the effectiveness of changes to key processes. 
    Apply here: https://www.linkedin.com/jobs/view/2883362036/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: Blueshift
    As a Customer Success Manager, you will build strong customer relationships and successfully onboard customers, assisting them with project planning, technical setup, training, and more. Structure and manage project plans for successful onboarding and product adoption. Conduct engaging product demos to new customers and existing accounts. Increase customer retention by conducting regular check-in calls for tactical items and perform quarterly health checks for strategic reviews. Maintain a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs. Work closely with Product and Engineering teams on identification and tracking of enhancement requests and bugs. Develop and constantly improve processes to engage customers and provide recurring value. 
    Apply here: https://www.linkedin.com/jobs/view/2883837312/


    Role: Senior Customer Success Manager 
    Location: Manchester, England, United Kingdom 
    Organization: Matillion
    As a Customer Success Manager, you will manage a book of Enterprise customers, driving account health, consumption and revenue growth. Guide customers proactively along their data Integration journey using Matillion products. Drive plans, strategies, positive outcomes with Customer Success tools including success plans, customer journeys, playbooks, etc. Use your strong Executive presence to build relationships with Customers’ C-suite and hold highly impactful EBRs. Create, own and follow through success plans that drive strategic results. Persuade customer participation in Advisory Boards, case studies, testimonials. Identify and own resolution of internal and external challenges, opportunities as they arise. Use your creative mindset to find new ways to improve customers’ use, satisfaction, consumption of Matillion products. 
    Apply here: https://www.linkedin.com/jobs/view/2827837896/


    Role: Customer Success Consultant 
    Location: Melbourne, Victoria, Australia (On-site) 
    Organization: Domain
    As a Customer Success Consultant, you will engage in document processing procedures required to prepare contracts for use on the platform. Maintain a high level of quality control. Support users and internal team members by responding to a wide range of enquiries. Problem solve or assess a variety of challenges that arise day-to-day to achieve an outcome for the customers. Identify potential process and system changes to improve future user experience. Document potential bug fixes/features. Communicate issues to development and sales teams. 
    Apply here: https://www.linkedin.com/jobs/view/2884159739/

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

    Leave a Comment

    Your email address will not be published.

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