Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Aug 31 – Customer Success Jobs
Role: Director, Customer Success
Location: Remote, San Francisco, CA, US
As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers. Build repeatable adoption playbooks and business value frameworks that CSMs can apply to their customers’ programs to ensure they are realizing the fullest extent of Salsify. Understand the challenges, needs, themes of a portfolio of global customers operating across brands and markets and apply an engagement framework to make them successful. Collaborate with cross-functional teams to mitigate customer risk and grow revenue, aid your team to secure vital assistance. Act as an advocate for the customers and empowering your team to do the same.
Apply here: https://www.linkedin.com/jobs/view/2702735878/
Role: Customer Success Manager
Location: Remote, United States
As a Customer Success Manager, you will establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns. Represent best practices regarding Wiley products and services to the customer to ensure maximum value from their investment. Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success. Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track. Identify CSQL’s during customer check-ins to support revenue growth and upsell opportunities. Leverage technology to increase efficiencies and make processes scalable.
Apply here: https://www.linkedin.com/jobs/view/2702864973/
Role: Customer Success Manager – Libraries
Location: Remote, United Kingdom
Organization: Education Software Solutions
As a Customer Success Manager, you will be delivering a service which ensures all customers can achieve best value for ESS products thereby improving customer outcomes. Demonstrate advanced insights and understanding of each customer’s business priorities. Develop a highly collaborative and positive relationship with the customer, managing adoption, driving usage, monitoring health and customer satisfaction. Provide a high level of functional expertise and sector knowledge to expand the customer’s use of the product and support with thought leadership activity. Drive customer retention, identify new growth opportunities and secure customer willingness to advocate on a range of products. Represent the “Voice of the Customer” across the different business teams.
Apply here: https://www.linkedin.com/jobs/view/2702709450/
Role: Customer Success Manager – Team Lead
Location: London, England, United Kingdom
As a Customer Success Manager, you will oversee the onboarding of new Customer Success Managers and ensure a successful conclusion. Help overcome operational and process-oriented gaps to optimize team efficiency. Track and monitor the health of Cloudinary’s customer base; mitigating risks and capitalizing on opportunities. Continuously identify and flag process improvements to CS leadership while providing viable solutions. Discover new ways to continuously offer greater value for the clients – “a stay Hungry attitude.” Nurture your team’s strengths and help develop their weaknesses. Manage the day-to-day performance of team members while meeting team KPIs of promoting product adoption and customer retention. Embody company culture and maintain high team engagement.
Apply here: https://www.linkedin.com/jobs/view/2696360607/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
Organization: Moody’s Analytics
As a Customer Success Manager, you will develop existing client relationships covering a defined territory and base of business. Convey the Moody’s Analytics value proposition across the entire product suite. Maintain a high level of product and research knowledge. Provide telephone assistance to clients requesting advice on product usage. Gain and maintain familiarity with client organizations and processes to help direct them towards the appropriate Moody’s product set. Generate new business leads where appropriate. May be involved in pre-and post-sales efforts. Provide proactive customer service by working closely across Moody’s Corporation to ensure client issues and needs are communicated and resolved effectively. Responsible for providing a premium level of service to a designated set of accounts. Promote awareness regarding publications and new research to the client base.
Apply here: https://www.linkedin.com/jobs/view/2696906816/
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