Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Sep 28 – Customer Success Jobs
    Talent Team
    Sep 28, 2021 | 2 min read

    Role: Director, Customer Success (Remote) 
    Location: Remote, United States 
    Organization: Grafana Labs
    As a Director of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements. Drive customer outcomes, product adoption and customer experience. Create and champion team development, necessary skills and create enablement plans for ongoing growth. Build trusted relationships with the Product team to articulate patterns and insights for investment that will help the company “win enterprise.” Hire, develop and mentor Success team members, building a culture of excellence and exceptional customer experiences. Create an innovative, collaborative and fun working environment for the distributed team. 
    Apply here: https://www.linkedin.com/jobs/view/2736869801/


    Role: Senior Director of Customer Success 
    Location: Remote, United States 
    Organization: SchoolMint
    As a Senior Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team. Provide the vision and direction of customer success (Support & Professional Services) strategy and processes with innovation and creativity. Oversee CS P&L, Enable and accelerate profitable revenue growth through increasing renewal rates and reducing churn. Influencing future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Drive continuous improvement and champion positive change to implement industry best practices, strategies and processes. Work closely with the Sales teams to develop success strategies and customer growth plans. Develop and nurture long-term relationships with high-yield customers. Maintain, develop and execute key performance metrics to ensure high customer satisfaction and low attrition rates. 
    Apply here: https://www.linkedin.com/jobs/view/2730499301/


    Role: Customer Success Manager, Middle East 
    Location: London, England, United Kingdom 
    Organization: Planet
    As a Customer Success Manager, you will build and maintain strong, long-lasting customer relationships. Assist customers to expand their usage and adoption of the products. Onboarding and training of new clients. Ensure contract renewal. Provide excellent customer experience, ensure successful delivery of the services, produce timely solutions according to customer needs and goals. Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed. Work closely with sales representatives and other teams across the company. 
    Apply here: https://www.linkedin.com/jobs/view/2706667502/


    Role: Customer Success Manager 
    Location: Thornleigh, New South Wales, Australia 
    Organization: Calidus Group
    As a Customer Success Manager, you will identify and establish relationships with key customer stakeholders and be the key point of contact for customers providing a clear escalation path if required and by being the customers’ advocate. Work cross-functionally within the company to communicate with all stakeholders in customers’ success, identify and communicate possible product improvements to internal stakeholders. Proactively manage and monitor customers’ existing task lists to ensure timely resolution of issues and opportunities, including negotiation of expectations and priorities. Maintenance and monitoring of customer service metrics, in particular compliance with Service Level Agreements. 
    Apply here: https://www.linkedin.com/jobs/view/2732525361/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: Appian Corporation
    As a Customer Success Manager, you will perform discovery sessions to understand the customer’s desired outcomes, translate these priorities into actionable plans and then drive execution of these plans with the customer. Drive adoption by empowering clients to become self-sufficient with building process applications on their own. Identifying potential areas of value for Appian within the client’s business and explaining the associated value proposition. Identify and remove any barriers for successful adoption and expansion of the customer’s use of Appian software. Maintain engagement with key client stakeholders in order to monitor account health and ensure alignment with their priorities. 
    Apply here: https://www.linkedin.com/jobs/view/2735719411/

    Customer Success Manager

    Director of Customer Success

    Senior Director Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Oct 18 – Customer Success Jobs
    Talent Team
    Oct 18, 2021 | 2 min read

    Role: VP Customer Success 
    Location: Irvine, CA, US (Hybrid) 
    Organization: IntelligenceBank
    As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Ensure Customer Support KPIs are met, and the Support function of the business is structured for scalable growth. Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Map the customer journey within IntelligenceBank to identify opportunities for greater enhancement of current service and experience delivery. Recruitment, management, and development of all Customer Success staff in the US region. Develop local US support, implementation, and CS team with training, education, and mentoring. 
    Apply here: https://www.linkedin.com/jobs/view/2763917369/


    Role: Director, Customer Success – Commercial 
    Location: Remote, Syracuse, NY, US 
    Organization: ON24
    As a Director of Customer Success, you will manage a team of Customer Success Managers to ensure they are meeting company-specific targets for renewals. Must be able to consistently meet team goals for churn, as well as specific corporate team initiatives. Facilitate Account Setup, implementation, training, and ongoing account review and modification. Handle client escalations around concerns or issues with their webinar experience. Assist with the renewal process for the team’s accounts. Conduct frequent reviews (in-person and via web meeting) with accounts and team to determine customer satisfaction and utilization levels. Occasionally provide client training and support of ON24’s proprietary webcasting platforms. Provide process and reconciliation of invoicing for ON24 products and services. 
    Apply here: https://www.linkedin.com/jobs/view/2756989437/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: WOW Recruitment
    As a Customer Success Manager, you will ensure every new customer is onboarded and reach a profile score that will enable them to confidently bid for business and win quotes. Identify clients struggling with the process and representing a risk of cancellation. Work closely with other team members to articulate value proposition and strategy to maximize the 1st few months of subscriptions. Achieve a set KPI such as a number of clients called, retention target, etc. set by your manager. Assist the Account Managers in collecting failed automatic payments of existing accounts. Assist clients in understanding the value proposition and plans options. Collecting referrals from businesses when possible. 
    Apply here: https://www.linkedin.com/jobs/view/2754627447/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia (On-site) 
    Organization: Tapt
    As a Customer Success Manager, you will be accountable for driving growth, retention, and loyalty within nominated accounts. Working collaboratively with sales to ensure a smooth handover and onboarding process that exceeds customer expectations. Monitoring, facilitating, and driving adoption through mapping product features to business needs. Launching pilot programs, developing customer success plans and metrics as part of onboarding. Project managing implementations, including running product training for managers and end-users. Educating customers on terminology, features, and the benefits of Lighthouse. Managing customer billing and renewals. Running client check-ins and quarterly business reviews for nominated accounts to demonstrate product ROI, assess client health, and identify future needs. Identifying up-sell and cross-sell opportunities and working with sales to continually grow accounts. 
    Apply here: https://www.linkedin.com/jobs/view/2763843981/


    Role: Customer Success Manager 
    Location: Remote, India 
    Organization: Humantic AI
    As a Customer Success Manager, you will be taking full ownership of Humantic AI’s current customer base. Managing complete relationships with Humantic AI’s customers and owning them post-sale to drive success for the customer while working with the Solutions, Sales, Product, and Engineering teams within Humantic AI. Articulating the value of Humantic AI’s product to customers on an ongoing basis and conducting reviews, training, usage workshops at regular intervals to drive product adoption. Minimizing churn and creating upsell opportunities. Defining a lightweight yet efficient process for managing customers and execute on the same. 
    Apply here: https://www.linkedin.com/jobs/view/2756907888/

    Customer Success Manager

    Director of Customer Success

    VP Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Oct 13 – Customer Success Jobs
    Talent Team
    Oct 13, 2021 | 2 min read

    Role: Vice President of Customer Success 
    Location: Remote, New York, United States 
    Organization: 
    Deep Labs
    As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn. Define and own the customer lifecycle map for the customers, engaging with both the sales and product teams to develop key client touchpoints and track outcomes for optimal engagement. Manage customer success activities, including the recruiting, onboarding, and ongoing training of CSMs, individual client engagement strategy, and relationship. Define operating metrics for the team, including goals, KPIs, and tracking systems. Define Customer Satisfaction metrics and ensure clients are being tracked and evaluated through regular touchpoints, surveys, and client business metrics. Set learning agendas for individual clients and multi-client use cases to better inform company strategy. 
    Apply here: https://www.linkedin.com/jobs/view/2753992471/


    Role: Director of Customer Success 
    Location: Cambridge, MA, US 
    Organization: 
    Wistia
    As a Director of Customer Success, you will build, lead and scale a growing customer success management team, ensuring an excellent customer experience and that outcomes meet customer goals. Build an engagement model that aligns with the customers’ needs at different segments while balancing the cost to serve. Hire, enable, coach, and develop your team of high-performing Wistia experts to align with individual, team, and company goals. Partner with Account Executive teams to ensure your team is meeting customer expectations. Analyze customer performance data to optimize team performance and enhance customer experience and retention rates. Manage a handful of the top strategic customers, ensuring their success with Wistia. 
    Apply here: https://www.linkedin.com/jobs/view/2722890809/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization:
    Nosto
    As a Customer Success Manager, you will empower the customers to reach their goals using Nosto’s Personalization Platform, data-based strategy suggestions, and the partner network. Own the entire customer lifecycle after onboarding, including renewals. Engage a portfolio of clients and build personal relationships with key people in the organizations. Identify and act on win-win opportunities for additional client investments. Relay valuable feedback and insights from the market to the product team. Deliver keynotes and webinars on different aspects of personalization. Improve both customer-facing and internal processes. 
    Apply here: https://www.linkedin.com/jobs/view/2718128751/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (On-site) 
    Organization: 
    Snooper
    As a Customer Success Manager, you will understand client requirements and objectives and make recommendations on how Snooper can support them. Defining the storyline behind the data so your team of Customer Success Managers can build a clear dashboard to translate the data collected by shoppers into actionable insights available in real-time to the clients on the Snooper platform. Ensuring the quality, accuracy, and consistency of the data by conducting data integrity analysis on the customer campaigns. Overseeing client interactions to collect input and provide updates along with the life of their campaign and ensuring excellent customer satisfaction that leads to re-contracting and increased customer engagement. Monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines. 
    Apply here: https://www.linkedin.com/jobs/view/2754274486/


    Role: Customer Success Manager 
    Location: Caringbah South, New South Wales, Australia (Hybrid) 
    Organization: 
    LANA – Lead Automation Nurture App
    As a Customer Success Manager, you will plan and execute the post-sale onboarding process. Develop and nurture relationships with key customer decision-makers. Direct crisis and incident response, work with stakeholders to ensure timely resolution while communicating effectively with customers. Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal). 
    Apply here: https://www.linkedin.com/jobs/view/2748418667/

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Oct 12 – Customer Success Jobs
    Talent Team
    Oct 12, 2021 | 2 min read

    Role: Vice President of Customer Success 
    Location: Remote, United States 
    Organization: 
    Seamless.AI
    As a Vice President of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth. Define and optimize the customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation while leading a culture of continuous improvement. Build and lead a world-class team, developing a company-wide customer success program that integrates processes, content, and data to/from stakeholder organizations (e,g., Marketing, Sales, and Product/Engineering). Provide strategic direction on revenue expansion in accounts through cross-sell and up-sell opportunities. Standardize data collection and interventions for each point in the customer journey. 
    Apply here: https://www.linkedin.com/jobs/view/2752483817/  


    Role: Customer Success Manager 
    Location: San Francisco, CA, US 
    Organization: 
    Lattice
    As a Customer Success Manager, you will be responsible for managing, upselling, and retaining strategic customers. Guide customers through each stage of the Lattice experience, with the key focus on a successful implementation. Develop a strong working knowledge of the product and speak fluently about performance management and Lattice best practices, acting as a trusted advisor for your customers. Provide Lattice training and education to customers to help them achieve their performance management goals. As a part of this, you will keep the customers informed on product updates. Act as a customer advocate to the product team by collecting and sharing customer feedback and ideas. Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty. 
    Apply here: https://www.linkedin.com/jobs/view/2746622099/


    Role: Customer Success Manager: Strategy 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    integrity
    As a Customer Success Manager, you will work with the Strategy team to develop digital marketing strategies for some of Australia’s most well-known not-for-profits and for-purpose businesses, Meet with clients to deliver project updates and advise them on opportunities and risks in the implementation of their digital strategy. Deliver projects that have a real impact on organizations: fundraising strategies, email journeys, website content, audience insight reports. Work in an organization that values teamwork, that lives its values, and that will champion your growth in the long term. 
    Apply here: https://www.linkedin.com/jobs/view/2746607634/


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia (Hybrid) 
    Organization: 
    etrainu
    As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with etrainu. Serve as the main point of contact and liaison between clients and the rest of the etrainu team. Take ownership of new accounts and manage their onboarding. Stay in touch with clients to ensure that they’re realising the full potential of etrainu. 
    Apply here: https://www.linkedin.com/jobs/view/2744658955/


    Role: Customer Success Manager 
    Location: Fleet Street, England, United Kingdom 
    Organization: 
    EY
    As a Customer Success Manager, you will develop a baseline of a client’s past, present, and planned tech-enabled solution deployments. Partner with the Account Executive / Account Technology Leader to build and execute the strategic account plan to execute the support coverage model, consumption roadmap & delivery execution oversight. Ensure value realization of a customer’s EY investment through consumption, operational health and customer experience. Collaborate across EY groups bringing the best-of-EY to the account. Build knowledge and expertly represent EY’s Field of Play and Business Product go-to-market strategy. Using knowledge of EY tech-enabled solutions as well as market awareness and research drive a tech-enabled account acceleration plan. 
    Apply here: https://www.linkedin.com/jobs/view/2745645238/

    Customer Success Manager

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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